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A2010-503 exam Dumps Source : Accessment: IBM Tivoli Monitoring V6.3 Fundamentals
Test Code : A2010-503
Test name : Accessment: IBM Tivoli Monitoring V6.3 Fundamentals
Vendor name : IBM
: 128 existent Questions
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Despite the wide selection of vendor-specific information technology security certifications, identifying which...
ones best suit your educational or career needs is fairly straightforward.
This sheperd to vendor-specific IT security certifications includes an alphabetized table of security certification programs from various vendors, a brief description of each certification and recommendation for further details.
Introduction: Choosing vendor-specific information technology security certifications
The process of choosing the right vendor-specific information technology security certifications is much simpler than choosing vendor-neutral ones. In the vendor-neutral landscape, you must evaluate the pros and cons of various programs to select the best option. On the vendor-specific side, it's only necessary to succeed these three steps:
Inventory your organization's security infrastructure and identify which vendors' products or services are present.
Check this sheperd (or vendor websites, for products not covered here) to determine whether a certification applies to the products or services in your organization.
Decide if spending the time and money to obtain such credentials (or to fund them for your employees) is worth the resulting benefits.
In an environment where qualified IT security professionals can choose from numerous job openings, the benefits of individual training and certifications can subsist arduous to appraise.
Many employers pay certification costs to develop and retain their employees, as well as to boost the organization's in-house expertise. Most descry this as a win-win for employers and employees alike, though employers often require full or partial reimbursement for the related costs incurred if employees leave their jobs sooner than some specified payback epoch after certification.
There hold been quite a few changes since the terminal survey update in 2015. The Basic category saw a substantial jump in the number of available IT security certifications due to the addition of several Brainbench certifications, in addition to the Cisco Certified Network Associate (CCNA) Cyber Ops certification, the Fortinet Network Security Expert Program and recent IBM certifications.
Certifications from AccessData, Check Point, IBM and Oracle were added to the Intermediate category, increasing the total number of certifications in that category, as well. However, the number of certifications in the Advanced category decreased, due to several IBM certifications being retired.
Basic information technology security certifications
Brainbench basic security certificationsBrainbench offers several basic-level information technology security certifications, each requiring the candidate to pass one exam. Brainbench security-related certifications include:
Backup Exec 11d (Symantec)
Check Point FireWall-1 Administration
Check Point Firewall-1 NG Administration
NetBackup 6.5 (Symantec)
Source: Brainbench Information Security Administrator certifications
CCNA Cyber OpsPrerequisites: not anyone required; training is recommended.
This associate-level certification prepares cybersecurity professionals for toil as cybersecurity analysts responding to security incidents as section of a security operations hub team in a great organization.
The CCNA Cyber Ops certification requires candidates to pass two written exams.
Source: Cisco Systems CCNA Cyber Ops
CCNA SecurityPrerequisites: A cogent Cisco CCNA Routing and Switching, Cisco Certified Entry Networking Technician or Cisco Certified Internetwork Expert (CCIE) certification.
This credential validates that associate-level professionals are able to install, troubleshoot and monitor Cisco-routed and switched network devices for the purpose of protecting both the devices and networked data.
A person with a CCNA Security certification can subsist expected to understand core security concepts, endpoint security, web and email content security, the management of secure access, and more. He should too subsist able to demonstrate skills for edifice a security infrastructure, identifying threats and vulnerabilities to networks, and mitigating security threats. CCNA credential holders too possess the technical skills and expertise necessary to manage protection mechanisms such as firewalls and intrusion prevention systems, network access, endpoint security solutions, and web and email security.
The successful completion of one exam is required to obtain this credential.
Source: Cisco Systems CCNA Security
Check Point Certified Security Administrator (CCSA) R80Prerequisites: Basic knowledge of networking; CCSA training and six months to one year of relish with Check Point products are recommended.
Check Point's foundation-level credential prepares individuals to install, configure and manage Check Point security system products and technologies, such as security gateways, firewalls and virtual private networks (VPNs). Credential holders too possess the skills necessary to secure network and internet communications, upgrade products, troubleshoot network connections, configure security policies, protect email and message content, safeguard networks from intrusions and other threats, resolve attacks, manage user access in a corporate LAN environment, and configure tunnels for remote access to corporate resources.
Candidates must pass a sole exam to obtain this credential.
Source: Check Point CCSA Certification
IBM Certified Associate -- Endpoint Manager V9.0Prerequisites: IBM suggests that candidates subsist highly confidential with the IBM Endpoint Manager V9.0 console. They should hold relish taking actions; activating analyses; and using Fixlets, tasks and baselines in the environment. They should too understand patching, component services, client log files and troubleshooting within IBM Endpoint Manager.
This credential recognizes professionals who exercise IBM Endpoint Manager V9.0 daily. Candidates for this certification should know the key concepts of Endpoint Manager, subsist able to record the system's components and subsist able to exercise the console to execute routine tasks.
Successful completion of one exam is required.
Editor's note: IBM is retiring this certification as of May 31, 2017; there will subsist a follow-on test available as of April 2017 for IBM BigFix Compliance V9.5 Fundamental Administration, Test C2150-627.
Source: IBM Certified Associate -- Endpoint Manager V9.0
IBM Certified Associate -- Security Trusteer Fraud ProtectionPrerequisites: IBM recommends that candidates hold relish with network data communications, network security, and the Windows and Mac operating systems.
This credential pertains mainly to sales engineers who uphold the Trusteer Fraud product portfolio for web fraud management, and who can implement a Trusteer Fraud solution. Candidates must understand Trusteer product functionality, know how to deploy the product, and subsist able to troubleshoot the product and resolve the results.
To obtain this certification, candidates must pass one exam.
Source: IBM Certified Associate -- Security Trusteer Fraud Protection
McAfee Product SpecialistPrerequisites: not anyone required; completion of an associated training course is highly recommended.
McAfee information technology security certification holders possess the knowledge and technical skills necessary to install, configure, manage and troubleshoot specific McAfee products, or, in some cases, a suite of products.
Candidates should possess one to three years of direct relish with one of the specific product areas.
The current products targeted by this credential include:
McAfee Advanced Threat Defense products
McAfee ePolicy Orchestrator and VirusScan products
McAfee Network Security Platform
McAfee Host Intrusion Prevention
McAfee Data Loss Prevention Endpoint products
McAfee Security Information and Event Management products
All credentials require passing one exam.
Source: McAfee Certification Program
Microsoft Technology Associate (MTA)Prerequisites: None; training recommended.
This credential started as an academic-only credential for students, but Microsoft made it available to the general public in 2012.
There are 10 different MTA credentials across three tracks (IT Infrastructure with five certs, Database with one and development with four). The IT Infrastructure track includes a Security Fundamentals credential, and some of the other credentials include security components or topic areas.
To win each MTA certification, candidates must pass the corresponding exam.
Source: Microsoft MTA Certifications
Fortinet Network Security Expert (NSE)Prerequisites: Vary by credential.
The Fortinet NSE program has eight levels, each of which corresponds to a part network security credential within the program. The credentials are:
NSE 1 -- Understand network security concepts.
NSE 2 -- Sell Fortinet gateway solutions.
NSE 3 (Associate) -- Sell Fortinet advanced security solutions.
NSE 4 (Professional) -- Configure and maintain FortiGate Unified Threat Management products.
NSE 5 (Analyst) -- Implement network security management and analytics.
NSE 6 (Specialist) – Understand advanced security technologies beyond the firewall.
NSE 7 (Troubleshooter) -- Troubleshoot internet security issues.
NSE 8 (Expert) -- Design, configure, install and troubleshoot a network security solution in a live environment.
NSE 1 is open to anyone, but is not required. The NSE 2 and NSE 3 information technology security certifications are available only to Fortinet employees and partners. Candidates for NSE 4 through NSE 8 should choose the exams through Pearson VUE.
Source: Fortinet NSE
Symantec Certified Specialist (SCS)This security certification program focuses on data protection, elevated availability and security skills involving Symantec products.
To become an SCS, candidates must select an zone of focus and pass an exam. entire the exams cover core elements, such as installation, configuration, product administration, day-to-day operation and troubleshooting for the selected focus area.
As of this writing, the following exams are available:
Exam 250-215: Administration of Symantec Messaging Gateway 10.5
Exam 250-410: Administration of Symantec Control Compliance Suite 11.x
Exam 250-420: Administration of Symantec VIP
Exam 250-423: Administration of Symantec IT Management Suite 8.0
Exam 250-424: Administration of Data Loss Prevention 14.5
Exam 250-425: Administration of Symantec Cyber Security Services
Exam 250-426: Administration of Symantec Data hub Security -- Server Advanced 6.7
Exam 250-427: Administration of Symantec Advanced Threat Protection 2.0.2
Exam 250-428: Administration of Symantec Endpoint Protection 14
Exam 250-513: Administration of Symantec Data Loss Prevention 12
Source: Symantec Certification
Intermediate information technology security certifications
AccessData Certified Examiner (ACE)Prerequisites: not anyone required; the AccessData BootCamp and Advanced Forensic Toolkit (FTK) courses are recommended.
This credential recognizes a professional's proficiency using AccessData's FTK, FTK Imager, Registry Viewer and Password Recovery Toolkit. However, candidates for the certification must too hold temper digital forensic knowledge and subsist able to interpret results gathered from AccessData tools.
To obtain this certification, candidates must pass one online exam (which is free). Although a boot camp and advanced courses are available for a fee, AccessData provides a set of free exam preparation videos to abet candidates who prefer to self-study.
The certification is cogent for two years, after which credential holders must choose the current exam to maintain their certification.
Source: Syntricate ACE Training
Cisco Certified Network Professional (CCNP) Security Prerequisites: CCNA Security or any CCIE certification.
This Cisco credential recognizes professionals who are liable for router, switch, networking device and appliance security. Candidates must too know how to select, deploy, uphold and troubleshoot firewalls, VPNs and intrusion detection system/intrusion prevention system products in a networking environment.
Successful completion of four exams is required.
Source: Cisco Systems CCNP Security
Check Point Certified Security Expert (CCSE)Prerequisite: CCSA certification R70 or later.
This is an intermediate-level credential for security professionals seeking to demonstrate skills at maximizing the performance of security networks.
A CCSE demonstrates a knowledge of strategies and advanced troubleshooting for Check Point's GAiA operating system, including installing and managing VPN implementations, advanced user management and firewall concepts, policies, and backing up and migrating security gateway and management servers, among other tasks. The CCSE focuses on Check Point's VPN, Security Gateway and Management Server systems.
To acquire this credential, candidates must pass one exam.
Source: Check Point CCSE program
Cisco Cybersecurity SpecialistPrerequisites: not anyone required; CCNA Security certification and an understanding of TCP/IP are strongly recommended.
This Cisco credential targets IT security professionals who possess in-depth technical skills and knowledge in the field of threat detection and mitigation. The certification focuses on areas such as event monitoring, event analysis (traffic, alarm, security events) and incident response.
One exam is required.
Source: Cisco Systems Cybersecurity Specialist
Certified SonicWall Security Administrator (CSSA)Prerequisites: not anyone required; training is recommended.
The CSSA exam covers basic administration of SonicWall appliances and the network and system security behind such appliances.
Classroom training is available, but not required to win the CSSA. Candidates must pass one exam to become certified.
Source: SonicWall Certification programs
EnCase Certified Examiner (EnCE)Prerequisites: Candidates must attend 64 hours of authorized training or hold 12 months of computer forensic toil experience. Completion of a formal application process is too required.
Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the exercise of Guidance Software's EnCase computer forensics tools and software.
Individuals can gain this certification by passing a two-phase exam: a computer-based component and a practical component.
Source: Guidance Software EnCE
EnCase Certified eDiscovery Practitioner (EnCEP)Prerequisites: Candidates must attend one of two authorized training courses and hold three months of relish in eDiscovery collection, processing and project management. A formal application process is too required.
Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the exercise of Guidance Software's EnCase eDiscovery software, and it recognizes their proficiency in eDiscovery planning, project management and best practices, from legal hold to file creation.
EnCEP-certified professionals possess the technical skills necessary to manage e-discovery, including the search, collection, preservation and processing of electronically stored information in accordance with the Federal Rules of Civil Procedure.
Individuals can gain this certification by passing a two-phase exam: a computer-based component and a scenario component.
Source: Guidance Software EnCEP Certification Program
IBM Certified Administrator -- Security Guardium V10.0Prerequisites: IBM recommends basic knowledge of operating systems and databases, hardware or virtual machines, networking and protocols, auditing and compliance, and information security guidelines.
IBM Security Guardium is a suite of protection and monitoring tools designed to protect databases and huge data sets. The IBM Certified Administrator -- Security Guardium credential is aimed at administrators who plan, install, configure and manage Guardium implementations. This may include monitoring the environment, including data; defining policy rules; and generating reports.
Successful completion of one exam is required.
Source: IBM Security Guardium Certification
IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6Prerequisites: IBM recommends a working knowledge of IBM Security QRadar SIEM Administration and IBM Security QRadar Risk Manager, as well as general knowledge of networking, risk management, system administration and network topology.
QRadar Risk Manager automates the risk management process in enterprises by monitoring network device configurations and compliance. The IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6 credential certifies administrators who exercise QRadar to manage security risks in their organization. Certification candidates must know how to review device configurations, manage devices, monitor policies, schedule tasks and generate reports.
Successful completion of one exam is required.
Source: IBM Security QRadar Risk Manager Certification
IBM Certified Analyst -- Security SiteProtector System V3.1.1Prerequisites: IBM recommends a basic knowledge of the IBM Security Network Intrusion Prevention System (GX) V4.6.2, IBM Security Network Protection (XGS) V5.3.1, Microsoft SQL Server, Windows Server operating system administration and network security.
The Security SiteProtector System enables organizations to centrally manage their network, server and endpoint security agents and appliances. The IBM Certified Analyst -- Security SiteProtector System V3.1.1 credential is designed to certify security analysts who exercise the SiteProtector System to monitor and manage events, monitor system health, optimize SiteProtector and generate reports.
To obtain this certification, candidates must pass one exam.
Source: IBM Security SiteProtector Certification
Oracle Certified Expert, Oracle Solaris 10 Certified Security AdministratorPrerequisite: Oracle Certified Professional, Oracle Solaris 10 System Administrator.
This credential aims to certify experienced Solaris 10 administrators with security interest and experience. It's a midrange credential that focuses on general security principles and features, installing systems securely, application and network security, principle of least privilege, cryptographic features, auditing, and zone security.
A sole exam -- geared toward the Solaris 10 operating system or the OpenSolaris environment -- is required to obtain this credential.
Source: Oracle Solaris Certification
Oracle Mobile SecurityPrerequisites: Oracle recommends that candidates understand enterprise mobility, mobile application management and mobile device management; hold two years of relish implementing Oracle Access Management Suite Plus 11g; and hold relish in at least one other Oracle product family.
This credential recognizes professionals who create configuration designs and implement the Oracle Mobile Security Suite. Candidates must hold a working knowledge of Oracle Mobile Security Suite Access Server, Oracle Mobile Security Suite Administrative Console, Oracle Mobile Security Suite Notification Server, Oracle Mobile Security Suite Containerization and Oracle Mobile Security Suite Provisioning and Policies. They must too know how to deploy the Oracle Mobile Security Suite.
Although the certification is designed for Oracle PartnerNetwork members, it is available to any candidate. Successful completion of one exam is required.
Source: Oracle Mobile Security Certification
RSA Archer Certified Administrator (CA)Prerequisites: not anyone required; Dell EMC highly recommends RSA training and two years of product relish as preparation for the RSA certification exams.
Dell EMC offers this certification, which is designed for security professionals who manage, administer, maintain and troubleshoot the RSA Archer Governance, Risk and Compliance (GRC) platform.
Candidates must pass one exam, which focuses on integration and configuration management, security administration, and the data presentation and communication features of the RSA Archer GRC product.
Source: Dell EMC RSA Archer Certification
RSA SecurID Certified Administrator (RSA Authentication Manager 8.0)Prerequisites: not anyone required; Dell EMC highly recommends RSA training and two years of product relish as preparation for the RSA certification exams.
Dell EMC offers this certification, which is designed for security professionals who manage, maintain and administer enterprise security systems based on RSA SecurID system products and RSA Authentication Manager 8.0.
RSA SecurID CAs can operate and maintain RSA SecurID components within the context of their operational systems and environments; troubleshoot security and implementation problems; and toil with updates, patches and fixes. They can too execute administrative functions and populate and manage users, set up and exercise software authenticators, and understand the configuration required for RSA Authentication Manager 8.0 system operations.
Source: Dell EMC RSA Authentication Manager Certification
RSA Security Analytics CAPrerequisites: not anyone required; Dell EMC highly recommends RSA training and two years of product relish as preparation for the RSA certification exams.
This Dell EMC certification is aimed at security professionals who configure, manage, administer and troubleshoot the RSA Security Analytics product. knowledge of the product's features, as well the capacity to exercise the product to identify security concerns, are required.
Candidates must pass one exam, which focuses on RSA Security Analytics functions and capabilities, configuration, management, monitoring and troubleshooting.
Source: Dell EMC RSA Security Analytics
Advanced information technology security certifications
CCIE SecurityPrerequisites: not anyone required; three to five years of professional working relish recommended.
Arguably one of the most coveted certifications around, the CCIE is in a league of its own. Having been around since 2002, the CCIE Security track is unrivaled for those interested in dealing with information security topics, tools and technologies in networks built using or around Cisco products and platforms.
The CCIE certifies that candidates possess expert technical skills and knowledge of security and VPN products; an understanding of Windows, Unix, Linux, network protocols and domain name systems; an understanding of identity management; an in-depth understanding of Layer 2 and 3 network infrastructures; and the capacity to configure end-to-end secure networks, as well as to execute troubleshooting and threat mitigation.
To achieve this certification, candidates must pass both a written and lab exam. The lab exam must subsist passed within 18 months of the successful completion of the written exam.
Source: Cisco Systems CCIE Security Certification
Check Point Certified Managed Security Expert (CCMSE)Prerequisites: CCSE certification R75 or later and 6 months to 1 year of relish with Check Point products.
This advanced-level credential is aimed at those seeking to learn how to install, configure and troubleshoot Check Point's Multi-Domain Security Management with Virtual System Extension.
Professionals are expected to know how to migrate physical firewalls to a virtualized environment, install and manage an MDM environment, configure elevated availability, implement global policies and execute troubleshooting.
Source: Check Point CCMSE
Check Point Certified Security Master (CCSM)Prerequisites: CCSE R70 or later and relish with Windows Server, Unix, TCP/IP, and networking and internet technologies.
The CCSM is the most advanced Check Point certification available. This credential is aimed at security professionals who implement, manage and troubleshoot Check Point security products. Candidates are expected to subsist experts in perimeter, internal, web and endpoint security systems.
To acquire this credential, candidates must pass a written exam.
Source: Check Point CCSM Certification
Certified SonicWall Security Professional (CCSP)Prerequisites: Attendance at an advanced administration training course.
Those who achieve this certification hold attained a elevated level of mastery of SonicWall products. In addition, credential holders should subsist able to deploy, optimize and troubleshoot entire the associated product features.
Earning a CSSP requires taking an advanced administration course that focuses on either network security or secure mobile access, and passing the associated certification exam.
Source: SonicWall CSSP certification
IBM Certified Administrator -- Tivoli Monitoring V6.3Prerequisites: Security-related requirements include basic knowledge of SSL, data encryption and system user accounts.
Those who attain this certification are expected to subsist capable of planning, installing, configuring, upgrading and customizing workspaces, policies and more. In addition, credential holders should subsist able to troubleshoot, administer and maintain an IBM Tivoli Monitoring V6.3 environment.
Candidates must successfully pass one exam.
Source: IBM Tivoli Certified Administrator
Master Certified SonicWall Security Administrator (CSSA)The Master CSSA is an intermediate between the base-level CSSA credential (itself an intermediate certification) and the CSSP.
To qualify for Master CSSA, candidates must pass three (or more) CSSA exams, and then email email@example.com to request the designation. There are no other charges or requirements involved.
Source: SonicWall Master CSSA
Remember, when it comes to selecting vendor-specific information technology security certifications, your organization's existing or planned security product purchases should ordain your options. If your security infrastructure includes products from vendors not mentioned here, subsist sure to check with them to determine if training or certifications on such products are available.
About the author:Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to more than 100 books on many computing topics, including titles on information security, Windows OSes and HTML. Ed too blogs regularly for TechTarget (Windows Enterprise Desktop), Tom's IT Pro and GoCertify.
Dec 1, 2000
Judith Lamont, Ph.D.
Several seeds of knowledge management, when embedded in a Web site, can abet it prosper and produce powerful bounty. First, the knowledge of experts in the industry must subsist incorporated into the functionality of an e-commerce site for it to succeed. Second, accurate customer information must subsist drawn into the commerce processes for the site to function optimally. Third, the customer purchasing relish must subsist supported by the right kindhearted of knowledge for the transaction to subsist completed. If any of those elements are overlooked, abandonment rates will subsist elevated and success rates will subsist low.
One of the most dynamic growth areas of e-commerce is the Web marketplace, where buyers and sellers promote together to conduct transactions. The sites may hold an auction format or may provide a setting in which either buyers or sellers can present their requests. Even businesses that appear unlikely candidates for e-commerce are making exercise of this recent venue.
Expert content choose the case of CoreMarkets, developed to provide a digital trading environment for the $50 billion per year international market in ferroalloys and bulk ores. Built on well-established, personal relationships among traders and characterized more by pencils and spiral notebooks than PDAs, the market was about as far from the dot.com world as any in today's economy. Yet through a painstaking process that brought together producers, consumers, traders and software developers, CoreMarkets has created an environment that both reflects and streamlines the dynamics of traditional trading.
Incorporating the knowledge of industry experts was captious to the site's success, according to CoreMarkets' CEO Howard Feldman, who says, "Only through the input of people from this specific industry could they create the comfort, security and faith needed for their business."
For example, some traders want the option of anonymity. Also, when they hunt technical uphold in using the site, they want to talk with people who know the industry rather than with IT staff. CoreMarkets met those requirements, and included shipping, warehousing and industry analysis as value-added services.
Through its online trading service, CoreMarkets has become a digital marketplace that serves 300 companies in more than 40 countries. But despite the e-business environment, clients are not left solitary to deal with the Web site. A robust and strongly present human component augments and supports the customers. Feldman views that combination as the best of both worlds--the efficiency of the Internet along with the knowledge and expertise of industry-based staff.
Enigma has served the capital materiel aftermarket in the aircraft, telecommunications and other industries for many years by providing reference documentation and parts information. Recently Enigma launched CommerceSight, which combines spare parts ordering and inventory management with its technical content management.
"We made a stake on XML three years ago, and it has paid off," says Randy Clark, VP of marketing. Enigma's system is well-suited to e-commerce activities that depend on the efficient communication of fairly complicated technical information prior to sale. After navigating through a affluent information environment, the user gets down to a section number or table that is exported into a transaction engine.
"Some marketplaces and exchanges hold failed because they didn't understand the complexity of the content that surrounds e-commerce," says Clark, underlining the importance of bringing industry knowledge into the e-commerce setting. He too believes that companies are realizing that their position in the supply chain is affected by their capacity to manage and control knowledge.
"Whoever owns the content has a strategic advantage," says Clark, "and this is where companies necessity to win top-notch decisions about how they share it."
Collaboration capability helps integrate humans into the e-commerce process, which can subsist essential for more tangled sale processes.
"Initially, the Web was seen as a pass to remove layers from the purchasing process, simplifying it to an tender and a "Buy" button," says Arthur Fontaine, senior marketing manager at Lotus Software. "The problem is, users are signing off with their shopping carts barren or transactions incomplete, perhaps because the collaborative, interactive elements of traditional purchasing hold been eliminated."
In some cases, purchasers necessity a higher solace level, which can subsist fostered by the capacity to hunt further information from knowledgeable staff via messaging, forums, shared applications or whiteboards offered by Lotus' Sametime and QuickPlace products.
Xspeedium, which delivers an e-business infrastructure designed to promote rapid market growth, is in the process of integrating Lotus' collaboration products into its infrastructure. The company too uses such leading products as WebSphere from IBM (ibm.com) and SecureWay Policy Director from Tivoli Systems (tivoli.com). Positioning itself as a service company that can tender integration, connectivity and other capabilities, Xspeedium seeks to provide a character e-business infrastructure for the many companies that sequel not hold the internal resources to develop and maintain one themselves. Among the first entrants hold been companies in the manufacturing and distribution industries.
Customer intelligence Another pass that knowledge management contributes to e-commerce is through the exercise of customer information in the buying process. For example, a complete view of a customer's past purchasing relish should subsist available through the system, so that the customer is not offered a product that he or she has already purchased.
In the business-to-individual (B2I) market, Chordiant provides real-time views of the customer across multiple channels, updating the information dynamically. Its e-business software products are geared primarily toward the insurance and monetary markets, and address the needs of bricks-and-mortar companies that are extending their channels from muster centers to the Internet.
"Chordiant has been focused from the surge on delivering a unified CRM infrastructure for consumer markets," says Collin Bruce, VP of marketing. In many cases, CRM products began with a sole paw point such as the muster hub or e-mail, and extended to others.
"Chordiant allows clients to gawk at the customer relish horizontally, to find universal case history in existent time," adds Bruce.
Lloyds TSB Group, a monetary services company, announced recently that it will exercise Chordiant to integrate CRM activities for its 16 million customers (see KMWorld, October 2000).
CRM is too broadening its view of customers by integrating external information. Drawing in information to augment can abet prioritize selling efforts or smooth the path to a final purchase through a better understanding of the customer's situation. CRM software providerSiebel and.OneSource Information Services, an information content provider, recently announced the development of a link to OneSource's external content from within Siebel's CRM software via an API.
"This is a natural meet for external data," says David Curle, director and lead analyst for Outsell (www.outsellinc.com), a research and analysis arduous in the information content arena. "CRM benefits from the availability of data beyond the internal sources. Its value cuts across many verticals to include any industry that has purchasing and customer management functions."
Positive purchasing relish Finally, e-commerce will not subsist accepted unless the user relish is satisfactory--meaning fast, facile and secure. knowledge management can contribute on entire those fronts. ActionPoint wanted to abet its customers accelerate paper-based applications to the Web. Many of its customers sell tangled insurance and monetary products that sequel not lend themselves to e-commerce. After extensive discussions with and feedback from its customers, the company developed ActionPoint Dialog Server, which offers a number of key enhancements to the prevailing Web purchasing experience.
Says ActionPoint's President and CEO Kimra Hawley, "We really wanted to accelerate beyond the concept of a static figure template, and interact with the user in existent time, so they provided smart mp;A sessions instead."
"A powerful deal of knowledge underlies these systems," says Shane Hughes, president of Pyxis Consulting. Pyxis provides technology-enabled commerce services for the monetary services industry and uses ActionPoint's Dialog Server for XML applications. Applications that Pyxis develops typically incorporate needs analysis tools, risk assessment and calculators that abet determine coverage requirements. Those elements embody the expertise of knowledgeable brokers.
Hughes points out that no sole software appliance can meet entire of a system's goals. "We typically are integrating three to five solutions from vendors to create the overall application," he says.
Another pass of improving response time is provided by EpicRealm, which developed PriorityRealm to enhance Web site performance. PriorityRealm creates a proxy of the site on the waft and copies the contents, as needed, to a server near the user. It can monitor Web site traffic and equipoise loads, but too can implement commerce rules that prioritize activities.
"We can give priority to users who are waiting for credit card approval, for example," says Keith Lowery, EpicRealm's CTO. Information about customers can too subsist integrated into the commerce rules, to convey VIP status that offers enhanced service to certain customers. The layer of security provided by a proxy, which resides outside the origin server's firewall, is an additional benefit.
Ideally, an e-commerce site should subsist so facile to exercise that any would-be purchaser can complete a transaction unassisted. In reality, many purchasers will necessity guidance at some point. Therefore, successful e-commerce sites must anticipate and present the information needed for a customer to overcome any hurdles. Usability testing can reduce the number and impact of those hurdles, but that side of site implementation tends to subsist neglected.
Web site designers often depend too much on the visual aspects of the site and sequel not recognize the importance of usability," says Christopher Calisi, CEO of eHelp. Among the development tools offered by eHelp is DynaHelp, which provides a means of continuously improving usability by monitoring abet system usage on transaction-based Web sites. DynaHelp is a abet system tool, but it too provides real-time analysis of abet system usage. One component of DynaHelp tracks the problems that visitors encounter and how they are resolved, and another predicts abet system usage based on prior patterns. The product ships with a dozen predefined reports that abet a company know which screen objects are arduous for users to understand. Through the integration of information from those various components, DynaHelp creates a feedback loop that can subsist used to win a site more functional.
Security is a significant concern for e-customers, and will become increasingly captious as more users engage in online banking and high-value purchase transactions.
"Knowledge management has a great role in security," says George Holland, chief knowledge and technology officer at Xspeedium. The most efficient security systems provide a comprehensive view of activity on the site and link that information to policy guidelines that abet to detect or even anticipate compromises (seeKMWorld, October 2000.
Knowledge management will eventually subsist embedded throughout the e-commerce infrastructure, according to Holland. He envisions a time when an smart agent will subsist able to detect and report on a chemical that could subsist used as a less expensive substitute for one used in a manufacturing process, for example. More tools can now subsist integrated into online commerce processes.
"Creating a knowledge-enabled infrastructure protects a company's intellectual capital and therefore its future," says Holland.
Judith Lamont is a research analyst with Zentek Corp. (Alexandria, VA), e-mail firstname.lastname@example.org.
Managing uncertainty. Check it out:
(New Straits Times Via Thomson Dialog NewsEdge) THEY hold many outstanding statesman whom they revered. In my figure Six history lessons in the early 70s, one that fascinated me was Benjamin Disraeli, (British premier 1804-1881). One of his famed statements was: "What they anticipate seldom occurs; what they least expect generally happens". This quote has a lot of relevance to the know-how and soul of risk management because its fundamentals are not complete without the understanding of "uncertainty" or "unknown". Indeed, risk is entire about the skepticism of risk occurring. If they know the risk will occur, they will not sequel the deal or execute the operation.
The fact is that they sequel not know, and only hope that it does not occur.
For this reason, they diligently apply entire the known ways of managing the skepticism of risk occurring. Obviously, it is not facile to preclude the risk from occurring, especially if it is something beyond their control. But if it does occur, the negative impact would subsist minimised to that they could accept or live with. After all, they are not too concerned about the risk per se. Rather, their focus is on the impact of the risk that may subsist negative for us. If the impact is positive, or they gain from the risk, then of course that would subsist welcomed. WHAT CAUSES UNCERTAINTY? skepticism crops up because of few factors that haunt their mindset, attitude or opinion. They include: * skepticism due to penniless overall decision and wrong opinion: The emotion that the option or decision they choose would subsist the wrong one; * skepticism due to rationale or relationship: The rationale or relationship of the issue being studied might subsist seen from the wrong perspective where they may hold inadequate parameters; * skepticism due to doubt in the analysis process: The model/guide-values for their evaluation of the issue may subsist irrelevant or wrong; * skepticism due to inadequate sampling: The statistics that they exercise for the assessment of the topic matter might subsist insufficient, unrealistic, incomplete or outdated; and * skepticism due to errors and biases: The analysis done for the samplings taken might subsist tainted with errors and penniless human judgment.
The above five factors causing the doubt. The elements of unknown/uncertainty in us can spin haywire to their risk management programme. To minimise such unknown, it is vital to ensure that these issues are adequately addressed.
RISK OCCURS FROM THE UNKNOWN. It is not facile to manage unknown events, as some of the risks are beyond human controls, such as flood, earthquake, tornado and robbery. However, managing the negative monetary or non-financial impact might subsist facile to strategise. For example, they can maintain entire their precious assets on higher floor, so that should a flood silent occur after a massive rain, the negative monetary impact and damage by water would subsist minimised. Or they would install an alert system in their premises so that should the robbers came unannounced, they might abort the raid because the alert bell was triggered. Thus the risk of robbery is mitigated. Assuming they hold taken the burglary insurance cover, should the robbers succeeded in carting away the valuables, they would hold the monetary loss minimised because they hold insured the valuables and could claim back the amounts from the insurance company.
THE PAST AS GUIDES TO accelerate FORWARD. Machiavelli, an Italian philosopher and statesman who lived from 1446 to 1507, once said, "Wise men say, and not without reason, that whoever wished to foresee the future might consult the past." More often than not, risk managers depend a lot on past data and historical events to chart forecast and assess the various risks inherent in any organisation. A lot of truth prevailed in the quote by Machiavelli. In some instances, history tends to reiterate itself because the identical kindhearted of risk could surface again at some later time, if such risk is then not effectively managed using the lessons learnt from the past risk occurrence. RISK MANAGEMENT IS A PROACTIVE ART. Of course, they must subsist mindful that risk management is not about history alone. It should hold balanced proactive feature - using the previous risk occurrences to foretell what would befall in both the short and long epoch in the future. It is not a fallacy to condition that risk management is about touching forward. It is about preparing and predicting the future condition of events and operations using past patterns or historical trends in supporting such predictions.
SIX WAYS TO handle THE UNKNOWN. How sequel they handle risk? There are many ways, but the more favorite options are: i) Avoid. They can simply avoid the risk and sequel not sequel the deal. But this is not really risk management since there will subsist nothing to manage anyway, given that the transaction or operation is aborted. But not everything is as simple as that. There are risks that they hold to mug everyday, and as section of their pass of doing the commerce and operations. ii) Share. They can share the negative risk impact by putting up a strategic alliance, joint-venture or merging their smaller outfits to bigger outfit that can withstand more risk or cushion the negative impacts. There is truth in the adage of "strength in unity" and the bigger the size, the stronger it should be. iii) Transfer. A top-notch illustration of risk transfer is using insurance. An insurance policy taken to cover the damage and loss by fire would provide solace to the property owner as he would subsist able to receive the monetary compensation benefits from the insurance company. However, not entire risks could subsist insured. They are silent left at the mercy of the non-insurable risks. So, the necessity to ensure that they hold a top-notch risk management device to address those non-insurable risks is very captious for the success of any organisation. iv) Reduce. They can reduce the likelihood of the risk to occur, and minimise the negative impact of the risk by either cutting down on their exposure or involvement in the operations.
v) Accept. Many risks that haunt us are common day-to-day events that cannot subsist avoided, which they address as the cost of doing that kindhearted of business. They necessity to accept those risks as a household pass to sequel the business. An illustration of this kindhearted of risk is a supermarket's cashier with a minor cash shortage at the conclude of the day's takings. vi) Prevent. Some forms of risk can subsist prevented from occurring. For example, theft of valuable asset from a stalwart leeway is a risk. One pass to preclude this is to ensure that no one can enter the stalwart leeway alone, and a closed-circuit TV must subsist installed for monitoring purpose. There must subsist at least two people holding the keys and going in at any time. The writer is chief risk officer of a commercial bank and author of Enterprise-wide Risk Management Made Easy. He can subsist reached at e-mail: email@example.com. section two of this article will loom next Saturday.
Copyright 2006 The recent Straits Times Press (Malaysia) Berhad. Source: monetary Times Information Limited - Asia Intelligence Wire.