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business approaches blend with Communications to augment income, reduce fees and augment client satisfaction
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a number of latest contact seat products and functions arming cutting-edge companies with the most superior capabilities accessible. Heading up the unusual offering is Contact middle 7.0 followed by using enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and brought performance to the business's Agile verbal exchange environment (ACE) platform.
incredibly resilient and redundant, Contact middle 7.0 is a indigenous SIP-primarily based retort with tightly built-in unified communications (UC) capabilities and lots of of recent aspects, together with integration with Microsoft workplace Communications Server (OCS) 2007. As a Microsoft Gold licensed associate, Nortel is recognized for demonstrating the maximum level of competency and competencies in designing, integrating, and helping Microsoft technologies.
"Nortel is doing inventive issues in the client contact market and their approach for making it elementary to blend functions with company processes is commandeer on the mark," spoke of Steve Lemak, vice president of IT, excelleRx, a Nortel contact seat client and provider of treatment administration for the hospice market. "They understand what has to breathe carried out to aid groups dote ours carve back prices and pace their potential to improved serve their valued clientele."
"These announcements underscore Nortel's seat of attention on delivering superior client care solutions that not best simplify company procedure and software integration however likewise highlight Nortel's persisted commitment to carry innovative capabilities to their valued clientele," referred to Ravi Chauhan, accustomed supervisor, Communications Enabled business solutions, Nortel.
Key elements of Contact middle 7.0 include:
- Open Interfaces - besides the openness delivered via SIP, Contact core 7.0 offers open application Programming Interfaces the usage of a features Oriented structure (SOA), which makes it practicable for integration of the contact core into an organization's enterprise applications and methods. With net service interfaces for queuing, desktop Telephony Integration (CTI), and database integration, a business can automate workflow between front and returned workplace functions to eradicate tedious manual strategies.
- UC within the Contact core - With Contact seat 7.0 and Microsoft OCS integration, it's handy for consumers to possess interaction with a business the usage of a number of modes of communique. This sharp integration provides a single, unified agent computing device interface for inbound/outbound voice, e mail, internet chat, and quick messaging. as an instance, Contact middle 7.0 can intelligently route consumer contacts to attainable brokers using SIP-based mostly presence. brokers can likewise employ presence to quickly verify which of their specialists is attainable to back with a client request, enabling first contact resolution.
- Predictive Outbound Dialing - customarily offered as a separate utility, Nortel has fully built-in this know-how within Contact seat 7.0 to enrich the effectivity of agents through enabling the device to intelligently forecast when an agent will become available and belt an outbound summon to coincide with their availability. And, since it is built-in with Contact core 7.0, reporting and management are seamless.
- carrier advent ambiance (SCE) - Contact seat 7.0 additionally facets a graphical 'drag and drop' device that takes the determine of contact core and self-provider workflow creation. With SCE, the workflow orchestration between different applications is simplified the employ of open, net capabilities interfaces, which reduces the can permeate and accelerate of deployment. Nortel estimates employ of this utensil to breathe five instances faster than typical workflow introduction methods.
- features - Contact seat 7.0 retort is complemented by means of an stronger set of recent functions spanning bar no one aspects of contact core operations. These consist of: Consulting and Design; building and Customization; Implementation and Integration; manage and renovation; and Optimization services.
For extra particulars, quest advice from http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf
apart from the Contact core 7.0 solution, Nortel is likewise making improvements to its ICP offering with characteristic Pack 1. Enhancements comprehend outbound detection for discerning between an individual and an answering desktop; co-home of the penumbra speech server, eliminating the want for a separate server; and extension of SIP CTI interworking to assist Avaya AES.
"To appellation a unusual product next-gen has become cliche, but Nortel has actually Put its Interactive Communications Portal in a category through itself in terms of resourceful design, openness, interoperability necessities assist and ease-of-use," talked about Joe Outlaw, principal contact core analyst, Frost & Sullivan. "lengthy-time market leader Nortel demonstrates with ICP, it's committed to bringing main options to the market."
Nortel additionally continues to pursue an open software ambiance adding the following functionality as a partake of ACE release 1.2:
- expanded capitalize of Microsoft OCS 2007 for enhanced presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;
- Integration with IBM Lotus Sametime client 8.0.1 for click on to convention and more desirable presence capabilities;
- And, capabilities for application customization, prototyping, and custom software development.
"more and more agencies are discovering that having the skill to automate services and tactics, while having distinctive channels of communication obtainable, can enrich efficiencies, lower operating expenses, and build client loyalty," spoke of Joel Hackney, president, business options, Nortel. "UC-enablement is clearly the course forward and we've offered a simple roadway for their valued clientele to attain this intention."
With Nortel contact centers coping with more than 200 million calls a day, the enterprise presents the broadest utility portfolio, including contact core, self-service, superior speech, and workforce optimization options. It additionally adheres to an open, vendor-agnostic approach that enables for simple integration of the UC event throughout functions and contraptions complemented by using a wealthy functions apply that can customize solutions based on a client's exciting enterprise needs.
Nortel is a identified chief in providing communications capabilities that acquire the promise of business Made essential a verisimilitude for their customers. Their subsequent-generation applied sciences, for both provider issuer and business networks, capitalize multimedia and enterprise-crucial functions. Nortel's applied sciences are designed to aid dispose of present day limitations to efficiency, pace and efficiency via simplifying networks and connecting americans to the guidance they need, after they requisite it. Nortel does enterprise in more than a hundred and fifty international locations bar no one over. For more suggestions, talk over with Nortel on the web at www.nortel.com. For the newest Nortel news, talk over with www.nortel.com/news.
certain statements during this press free up may comprehend words corresponding to "might", "expects", "might also", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and other equivalent language and are considered ahead-looking statements or advice under applicable securities legislation. These statements are in response to Nortel's present expectations, estimates, forecasts and projections in regards to the working ambiance, economies and markets through which Nortel operates. These statements are matter to crucial assumptions, dangers and uncertainties, which are complicated to vaticinate and the precise result may breathe materially diverse from these reflected in ahead-looking statements. For more information with recognize to certain of these and different factors, behold Nortel's Annual record on Form10-k, Quarterly experiences on figure 10-Q and other securities filings with the SEC. unless in any other case required by route of applicable securities laws, Nortel disclaims any expostulate or responsibility to update or revise any forward-looking statements, even if as a result of unusual counsel, future routine or otherwise.
(1)Nortel, the Nortel emblem and the Globemark are trademarks of Nortel Networks.
Use of the phrases "companion" and "partnership" doesn't betoken a criminal partnership between Nortel and any other birthday celebration.
by route of DAVID R. BUTCHER, aide Editor, consumer interaction solutions
announced these days, Israel-primarily based internet solutions issuer NetVision Ltd. has deployed Nortel solutions for its unusual contact centers to carry brief and accurate carrier to its business customers and patrons nationwide.
NetVision has deployed the brand unusual contact seat options with the goal of enabling the company to right now respond to customer inquiries. It goals to achieve this by route of hastily routing the inquiries to probably the most applicable of the business’s 300 service agents by route of account-information pop-up displays to personalize assistance. In doing so, and with Nortel’s help, valued clientele’ wait instances and needless referrals amongst agents will likewise breathe minimized, further enhancing consumer provider and agent productivity improvement; concurrently, network bottlenecks can likewise breathe eliminated and operational charges decreased.
The Nortel Contact core retort integrates with both the Nortel Contact middle supervisor and the Nortel conversation Server 1000M platform. the combination allows for client provider agents to build on NetVision’s offering of tailored features designed to meet every customer’s certain necessities. In cooperation with Nortel developer and integrator Aspire A.S., the improved appellation core’s implementation turned into accomplished through Nortel channel accomplice GlobCall.
Nortel has additionally upgraded NetVision’s latest telephony system in response to the Nortel verbal exchange Server one thousand solution. the brand new, Nortel-offered gadget enables NetVision to define the parameters needed to enact “easy operation of the appellation middle,” including precise-time prioritization and speak to routing in response to agent proficiency, subscriber identification and group of workers dynamics. The gadget is further designed to provide rapid account histories by the employ of pop-up displays. As well, this solution can offer perception concerning carrier exceptional and performance levels.
The contact seat retort additionally includes Nortel CallPilot, a unified-messaging application that mixes voice mail, email and fax messages right into a unique mailbox. The mailbox is obtainable by means of cellphone or any browser-enabled computer. Nortel Telephony manager is additionally blanketed within the contact seat answer; the superior management utility gives an integrated suite of management equipment for configuration, ply and evaluation.
“NetVision’s unusual device from Nortel permits us to serve their massive customer basis tons extra successfully via a seamless operation of their [contact center] websites,” said NetVision VP of expertise Yuval Tzeiri in a corporation statement.
Serving each provider suppliers and business valued clientele, Nortel does business in more than one hundred fifty countries.
David R. Butcher is aide Editor of client interplay options. to behold greater articles via David Butcher, tickle talk over with:
Avaya this week outlined its product roadmap for integrating the expertise of Nortel Networks, but whereas both corporations had unified communications (UC) and acquire contact with middle know-how, the mixed technology is not going to carry both nearer collectively.
"Avaya's roadmap announcements, while relating UC reasonably frequently, appeared likely to shift the talk greater towards the role of SIP," Ian Jacobs, senior analyst at Ovum, wrote in an electronic mail interview. "Avaya had already been throwing progress components into making SIP the coronary heart of its contact seat routing and functions epic (as neatly as the coronary heart of its broader commercial enterprise communications play); this roadmap places SIP entrance and middle because the core of future progress and of the migration path for Nortel technology and shoppers."
Avaya purchased Nortel's enterprise solutions company in July for $475 million. previous this week, the company outlined the route it will combine both technologies. The unified communications piece should breathe according to Avaya charisma, a SIP-based mostly communication platform that provides an better course for Nortel UC and voice valued clientele, in keeping with Avaya. Avaya aura will breathe mixed with the Avaya (previously Nortel) Agile Communications ambiance, which uses provider-oriented architecture and internet carrier to facilitate construction of communications-enabled functions.
As for the contact middle, air of secrecy will additionally sit at the core of that portfolio. Contact facilities will circulation towards a SIP-primarily based, service-oriented architecture, aiding dissimilar modes of verbal exchange, Avaya says. The roadmap calls for combining both corporations' agent desktop, toil project, journey management and analytics applications.
The communications-enabled functions hang some precise promise for the mixed items, in accordance with Bern Elliott, vp and wonderful analyst with Stamford, Conn.-based Gartner Inc.
"Nortel has a superb toolset and integration ambiance, and Avaya is bringing that forward. So I expect a endured unbelievable integration of functions with the contact middle," Elliott said. "these very interfaces will likewise breathe used for integrating with enterprise communications. i would are expecting we're going to peer potent integration capabilities between purposes and the next-generation Avaya aura options."
That, hence, holds some promise for bringing unified communications into the contact core.
"Unified communications in the contact seat is a reasonably centered classification of performance," Elliott spoke of. "We're going to behold a more robust integration typical because Avaya has a robust contact core potential and tough UC providing. they are going to breathe devoting effort to bringing those two together."
The hurdle will breathe Avaya's plans to bring together the know-how of both agencies, something that has been an argument for Oracle as it seeks to combine its many acquisitions into Fusion purposes.
"besides the fact that children the pace of the roadmap -- both its introduction and its aggressive timelines -- [is] peculiar for acquisitions on this scale, it remains not going that this may spur adoption of UC in handle facilities," Jacobs wrote. "technology vendors can paint rosy pictures, create wonderfullypersuasive ROI calculators, present innumerable case reviews detailing incredible implementations that favor deepened consumer intimacy -- and phone centers will nonetheless breathe pretty conservative and gradual to trade."
Avaya's rivals had been desirous to factor out the business's challenges in the wake of the roadmap announcement this week. In a statement released to the clicking, a gaggle of executives from factor criticized the requisite of component on outbound capabilities and team of workers optimization.
"Even coupled with Nortel’s UC capabilities, Avaya’s aura verbal exchange Server, Modular Messaging UM product, and interaction seat don't give complete unified communications points and performance, and are missing some selected detail on the collaboration capabilities that Avaya should breathe bringing to market around things dote email, messaging and tools dote SharePoint," factor wrote. "We’ve considered some fresh most vital collaboration announcements from Microsoft and Cisco, however restrained tips from Avaya at this element."
while UC has been left generally to the networking providers, the commercial enterprise utility companies nevertheless requisite to prefer observe, whether or not they route to promote their own UC capabilities or confederate to carry their purposes into the contact center.
"I don't believe they may quiet breathe ignoring [Avaya-Nortel], nonetheless it depends on how they searching for to enter this market," Elliott talked about. "it will probably acquire relish for them to leverage systems groups already have. I believe that they're going to are looking to travel returned through the identical procedure they went through at the beginning. Write at a reduce degree into the communications server or a much better level which would then employ the Avaya tools however sequester them from any changes going ahead."
valued clientele, for his or her half, will requisite to watch what happens with functions, in accordance with Jacobs.
"factor has been flexing its features muscle tissue around UC and Microsoft," he wrote. "despite Nortel's former Microsoft alliance, Avaya [is] not, and certain aren't, married to Microsoft. So, the two businesses can possess a unique approach to UC and functions. nonetheless, those competing methods give consumers loads of options."
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Nothing has changed the landscape of higher education IT more than connectivity. From “on-demand” services for their net-gen students and advanced eLearning systems for faculty, to high-performance computing grid resources for researchers, IT is now dishing out more networked services than ever to connect campus constituents to each other and to the world. Expectations from students, faculty, researchers, administrators, their professional communities, and the common public will only grow as IT leaders grapple with the challenges of providing distributed, secure, interoperable networked services for today’s connected campuses. On the next pages, we’ve highlighted some of the best examples of how campus IT is meeting the connectivity challenge.
33 :: WHAT D'ES WIRELESS CONNECTIVITY perceive LIKE?
BALL STATE’s Shafer Tower becamepart of a multisensory network experience.
Artists and IT managers at Ball status University (IN) collaborated this past spring on an interactive digital sculpture project depicting the school’s wireless network infrastructure in a multisensory experience, incorporating projection screens, cameras, computers, speakers, lights, and even the carillon bells in the campus’ Shafer Tower. The sights and sounds reacted to changes in network activity and traffic location as they happened, including the activity of local participants using their handheld 802.11g wireless devices to interact with the sculpture in real time. The digital sculpture will breathe recomposed and displayed permanently on a progression of wall-mounted plasma screens; plans are to overlay real-time and historical data that illustrate the full spectrum of campus wireless traffic.More info here.
34 :: MULTI-INSTITUTION CONNECTIVITY
LSU’s Brian Voss
Louisiana status University CIO Brian Voss says that supercomputing is a priority at LSU: “One of the things we’re very focused on, because of the presence of Ed Seidel and the seat for Computation and Technology at LSU, is high-performance and grid computing for the advancement of science. And the LONI project—the Louisiana Optical Network Initiative—g'es beyond what we’re doing on their own campus. What differentiates it from many of its regional optical networking peers around the country is that LONI is not only a network; it is likewise a scientific grid computing environment. In addition to buying the fiber pathways, optical gear, and network switches to bring up LONI as a regional network, we’ve likewise purchased high-performance computing resources to distribute to status institutions so that they can employ LONI to figure a computational grid.” This route will comprehend six Dell server clusters running at 30 teraFLOPS. Adds Voss, “LSU is likewise a member of SURA, the Southeastern Universities Research Association. SURA has a project called the SURAgrid that allows member institutions to Put computational assets or resources into a broader grid across the SURA community, to provide that resource to researchers working collaboratively within SURA. And that is moving forward at a rapid pace over the next few months.
“Both LONI and the SURAgrid are initiatives that capitalize promote the collaborative nature of 21st-century science, and prove how building IT infrastructure can really enable scientific advances that travel beyond the borders of an individual lab or campus, or even, say, to a broader region,” he says. “And that fits well with their role in the national infrastructure in terms of their involvement with national high-performance networks such as National LambdaRail.” More info here.
35 :: P2P AND COLLABORATIVE LEARNING
Judith Boettcher reflected in her June 2006 eLearning column: “The P2P paradigm is not restricted to music sharing or moviemaking. Clearly, two key P2P features are posthaste becoming essential to the future of eLearning: instant communication between peers, and file sharing (which includes more control over content). Add in the growing culture of sharing and collaboration, and sprinkle with the continuing evolution of the faculty member into the role of producer and director, orchestrating learning from the sidelines. These are the elements of the eLearning relish they should breathe preparing and designing for. The relationship between faculty and students will continue to change, and adjusting their tools and systems to benefit, not collapse, from these changes is their challenge. Where P2P services will lead is yet unknown, but their future application to collaborative eLearning will no doubt hold surprises for us all.” More info here.
36 :: NEXT-GENERATION WIRELESS
At the University of Texas-Austin, Nortel is getting some expert advice on the progress of tomorrow’s wireless technology. Through the university’s multidisciplinary Industrial Affiliates Program, students and professors are carrying out pre-competitive research on wireless technology. UT’s Wireless Networking and Communications Group, a research seat within the department of Electrical and Computer Engineering, is working with Nortel and other wireless, software, and semiconductor company sponsors on research in such areas as propagation and antennas, modulation and coding, signal processing, sensor and ad-hoc networks, network security, and network architectures.
37 :: COLLABORATION VIA THE PORTAL AND BEYOND
Loyola Marymount University (CA) turned its SunGard Higher Education Luminis campus portal into a two-way web application to back document sharing and collaboration for the whole campus. By integrating Xythos Digital Locker applications within its portal, LMU is encouraging users to store bar no one of their content in the portal, making it much easier to partake with others. unique sign-on authentication and encrypted file transfer provide improved content security and compliance. The Xythos solution will likewise capitalize back the university’s strategic initiative to augment its focus on research, because it provides web-based tools for securely sharing research-related materials among different organizations that connect via public networks such as the internet.
38 :: HANDHELDS IN THE FIELD
In unusual York City’s borough of The Bronx, Hostos Community College of CUNY students are taking their Palm Tungsten E2 PDAs to city parks, to study forest ecology. The devices are partake of an initiative at the college that will interlard mobile technology into curricula across various disciplines, including mathematics, nursing, and biology. More info here.
SUNNYVALE, CA -- (Marketwire) -- 02/23/09 -- Aruba Networks, Inc. (NASDAQ: ARUN), a global leader in wireless LANs and secure mobility solutions, today announced that MultiCare Health System has deployed the AirWave Wireless Management Suite to manage the Nortel and Cisco Wi-Fi networks running across its four hospitals. Founded in 1882 in Tacoma, Washington, MultiCare is an integrated health organization made up of Allenmore Hospital, apt Samaritan Hospital, Mary Bridge Children's Hospital, Tacoma common Hospital, and numerous primary care and imperative care clinics, multi-specialty centers, hospice and home health services. From a unique console the AirWave suite now manages 1000 access points spread between a Cisco wireless network at the apt Samaritan Hospital, and Nortel wireless LANs at the other hospitals.
"The AirWave suite is a superb management tool, superior to the vendor-supplied tools they used initially, and the only one available that can simultaneously manage both Cisco and Nortel networks," said Luis Coloma, a network analyst at MultiCare. "While it was technically practicable to manage the wireless networks in their four hospitals from two different consoles, doing so would possess been very inefficient, increased the burden on their IT staff, and deprived us of a system-level view of their entire organization. Instead, from a unique console, they wanted visibility into the entire Wi-Fi network, a flush array of system-level reports, and system-level troubleshooting. The AirWave suite delivered on bar no one counts."
The latest AirWave Wireless Management Suite offers many key features that are typically missing from proprietary management solutions:
-- Management efficiency through improved diagnostics, advanced
troubleshooting, and reporting;
-- Visibility into the wireless network that enables the capitalize Desk to
resolve problems remotely and efficiently;
-- Streamlined performance of routine management tasks such as updating
controller configurations and software versions; and
-- back for multiple generations of technology, wireless standards, and
vendors through a unique console interface.
"Mergers, acquisitions, and facility moves wreak havoc within an IT organization because of the wide sweep of unusual infrastructure devices that often chaperone such moves," said Bryan Wargo, common manager of Aruba's network management division. "In the past the only option was to install multiple management systems, a costly conclusion because of the IT training time and license/maintenance fees. Now there is a better way. Whether you requisite to manage a minuscule unique vendor system or a multi-facility, multi-vendor network, the AirWave suite offers exceptional value for money."
About Aruba Networks
People move. Networks must follow. Aruba securely delivers networks to users, wherever they toil or roam. Their mobility solutions enable the Follow-Me Enterprise that moves in lock-step with users:
-- Adaptive 802.11a/b/g/n Wi-Fi networks optimize themselves to ensure
that users are always within reach of mission-critical information;
-- Identity-based security assigns access policies to users, enforcing
those policies whenever and wherever a network is accessed;
-- Remote networking solutions ensure uninterrupted access to
applications as users move;
-- Multi-vendor network management provides a unique point of control
while managing both legacy and unusual wireless networks from Aruba and its
The cost, convenience, and security benefits of their secure mobility solutions are fundamentally changing how and where they work. Listed on the NASDAQ and Russell 2000® Index, Aruba is based in Sunnyvale, California, and has operations throughout the Americas, Europe, Middle East, and Asia Pacific regions. To learn more, visit Aruba at http://www.arubanetworks.com.
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Computer Security: Principles and Practice By William Stallings, Lawrie Brown Publisher : Pearson (Aug 2017) ISBN10 : 0134794109 ISBN13 : 9780134794105 Our ISBN10 : 1292220619 Our ISBN13 : 9781292220611 Subject : Computer Science & Technology
Urban Economics By Arthur O’Sullivan Publisher : McGraw-Hill (Jan 2018) ISBN10 : 126046542X ISBN13 : 9781260465426 Our ISBN10 : 1260084493 Our ISBN13 : 9781260084498 Subject : Business & Economics
Urban Economics By Arthur O’Sullivan Publisher : McGraw-Hill (Jan 2018) ISBN10 : 0078021782 ISBN13 : 9780078021787 Our ISBN10 : 1260084493 Our ISBN13 : 9781260084498 Subject : Business & Economics
Understanding Business By William G Nickels, James McHugh, Susan McHugh Publisher : McGraw-Hill (Feb 2018) ISBN10 : 126021110X ISBN13 : 9781260211108 Our ISBN10 : 126009233X Our ISBN13 : 9781260092332 Subject : Business & Economics
Understanding Business By William Nickels, James McHugh, Susan McHugh Publisher : McGraw-Hill (May 2018) ISBN10 : 1260682137 ISBN13 : 9781260682137 Our ISBN10 : 126009233X Our ISBN13 : 9781260092332 Subject : Business & Economics
Understanding Business By William Nickels, James McHugh, Susan McHugh Publisher : McGraw-Hill (Jan 2018) ISBN10 : 1260277143 ISBN13 : 9781260277142 Our ISBN10 : 126009233X Our ISBN13 : 9781260092332 Subject : Business & Economics
Understanding Business By William Nickels, James McHugh, Susan McHugh Publisher : McGraw-Hill (Jan 2018) ISBN10 : 1259929434 ISBN13 : 9781259929434 Our ISBN10 : 126009233X Our ISBN13 : 9781260092332 Subject : Business & Economics
920-174 By Peter W. Cardon Publisher : McGraw-Hill (Jan 2017) ISBN10 : 1260128474 ISBN13 : 9781260128475 Our ISBN10 : 1259921883 Our ISBN13 : 9781259921889 Subject : Business & Economics, Communication & Media
920-174 By Peter Cardon Publisher : McGraw-Hill (Feb 2017) ISBN10 : 1260147150 ISBN13 : 9781260147155 Our ISBN10 : 1259921883 Our ISBN13 : 9781259921889 Subject : Business & Economics, Communication & Media