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920-167 exam Dumps Source : Contact heart RIS.6.0 Application Developer

Test Code : 920-167
Test denomination : Contact heart RIS.6.0 Application Developer
Vendor denomination : Nortel
: 60 true Questions

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Nortel Nortel Contact heart RIS.6.0

Nortel Selects Witness programs For better Contact heart Capabilities; solution provides Recording, Monitoring Capabilities to enhance customer Loyalty | killexams.com true Questions and Pass4sure dumps

TORONTO--(enterprise WIRE)--Sept. 20, 2005--Nortel (NYSE:NT)(TSX:NT) has teamed with Witness methods (Nasdaq:WITS) to carry more suitable capabilities to Nortel's award-winning Contact heart answer. the brand fresh suite of capabilities is designed to drive aggressive edge through presenting quicker, extra productive responses to consumer wants.

"The strategic OEM relationship between Nortel and Witness methods blends main contact heart communications applied sciences with advanced contact recording and nice monitoring items to create an built-in solution delivering world-class efficiency optimization capabilities," said Blair pleasurable, president and foremost analyst, COMMfusion, a market analysis company.

"The capability to infuse contact centers with a brand fresh depth of client capabilities that makes each and every interplay as meaningful and productive as feasible is an impressive device for riding competitive capabilities," observed Malcolm Collins, president, trade Networks, Nortel. "The Nortel and Witness methods relationship promises enhanced option for their shoppers, allowing them to install multimedia, SIP-primarily based contact middle capabilities inspite of whether they fill got deployed an IP, habitual telephony or hybrid infrastructure."

the brand fresh Nortel Contact Recording and Nortel first-rate Monitoring suite collectively developed with Witness methods makes it viable for greater suggestions to breathe captured for every client. the fresh suite may also breathe deployed independently or with the Nortel Contact heart reply (http://items.nortel.com/go/product_content.jsp?parId=0&segId=0&cat identification=-9190&prod_id=9381&locale=en-US), (because of its size, this URL may wish to breathe copied/pasted into your information superhighway browser's address field. secure rid of the extra area if one exists.) and offers recording and archiving of extreme calls to assist purchasers with regulatory compliance. here's specially captious within the economic sector, as an instance, to rapidly ascertain that trades and transactions were performed properly. additional, monitoring the interactions of extreme brokers helps determine areas for evolution that will also breathe highlighted in worker training.

the brand fresh suite is designed to reduce fees and pressure differentiation by using consumer interactions to maximise salary, raise client loyalty, and procure efficacious intelligence and aggressive perception. the relationship is also anticipated to permit Nortel to leverage Witness programs' journey and proven first-rate monitoring and IP recording applied sciences.

"We're very completely satisfied to breathe working intently with Nortel," spoke of Dave Gould, chief govt officer, Witness techniques. "Their self belief in identifying us for this strategic relationship is stalwart validation of their know-how and market management within the Interesting world of VoIP."

"Our collectively developed, application-best reply with Nortel provides forward-considering groups a magnificent combination to expand the performance of their customer provider," Gould talked about. "The offering is extra effective, much less costly to keep, and offers a unique point of administration - extreme of which judgement a lower total charge of possession. It allows for for a phased evolution from ordinary telephony to superior IP capabilities that protect a corporation's investment."

About Witness methods

Witness methods (Nasdaq:WITS) is a number one global issuer of workforce optimization software and functions. The enterprise's options - which play a strategic role within the consumer interaction facilities of global 2000 and small- and medium-sized corporations (SMBs) international - are also deployed in IP Telephony and lower back office environments, and extreme the artery through the prolonged business, including arm workplaces. Witness methods' utility is made from best monitoring, compliance, high-extent and IP Telephony recording solutions, in addition to personnel management, actionable learning and performance management purposes. The enterprise's solutions allow businesses to optimize their americans, tactics and expertise during the business. Witness techniques' consumers improvement from an built-in trade consulting, implementation and training methodology that helps a rapidly deployment, enabling them to power income, in the reduction of operational costs, and obtain more desirable customer retention and loyalty. For additional info about Witness programs, search counsel from www.witness.com.

About Nortel

Nortel is a diagnosed chief in supplying communications capabilities that boost the human event, ignite and vigor world commerce, and at ease and give protection to the world's most crucial information. Serving each provider provider and enterprise purchasers, Nortel delivers imaginitive know-how solutions encompassing end-to-end broadband, Voice over IP, multimedia services and functions, and wireless broadband designed to assist individuals resolve the world's highest quality challenges. Nortel does enterprise in additional than 150 international locations. For greater counsel, visit Nortel on the internet at www.nortel.com. For the newest Nortel news, contend with www.nortel.com/information.

definite counsel blanketed in this press release is forward-searching and is discipline to crucial risks and uncertainties. The results or pursuits estimated in these statements may also vary materially from actual results or events.

components which may judgement effects or events to vary from latest expectations consist of, amongst other issues: the outcomes of regulatory and criminal investigations and civil litigation moves related to Nortel's restatements and the influence any ensuing prison judgments, settlements, penalties and charges may fill on Nortel's outcomes of operations, economic condition and liquidity, and any connected expertise dilution of Nortel's regular shares; the findings of Nortel's independent assessment and implementation of informed remedial measures; the result of the independent assessment with respect to revenues for selected identified transactions, which overview will fill a particular accent on the underlying conduct that resulted in the initial awareness of these revenues; the restatement or revisions of Nortel's previously announced or filed monetary outcomes and ensuing penniless publicity; the existence of cloth weaknesses in Nortel's inner manage over economic reporting and the conclusion of Nortel's management and unbiased auditor that Nortel's inner control over fiscal reporting is ineffective, which might continue to fill an outcome on Nortel's capacity to file its consequences of operations and fiscal situation precisely and in a well timed method; the fill an impact on of Nortel's and NNL's failure to timely file their fiscal statements and related sporadic studies, including Nortel's inability to access its shelf registration commentary filed with the USA Securities and change fee (SEC); ongoing SEC stories, which can result in changes to Nortel's and NNL's public filings; the move of management alterations, including the termination for explanation for Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring actions, including the travail arrangement introduced on August 19, 2004 as up-to-date on September 30, 2004 and December 14, 2004, together with the edge for better specific prices to breathe incurred in reference to restructuring actions in comparison to the estimated charges of such actions;

cautious or decreased spending by using Nortel's shoppers; multiplied consolidation among Nortel's purchasers and the requisite of purchasers in positive markets; fluctuations in Nortel's working results and regularly occurring business, economic and market situations and growth quotes; fluctuations in Nortel's money move, degree of excellent debt and latest debt rankings; Nortel's monitoring of the capital markets for opportunities to improve its capital structure and monetary flexibility; Nortel's capacity to recruit and retain qualified personnel; using cash collateral to sheperd Nortel's common course enterprise activities; the dependence on Nortel's subsidiaries for funding; the fill an impact on of Nortel's described improvement plans and deferred tax belongings on outcomes of operations and Nortel's money movement; the antagonistic decision of category moves, litigation within the mediocre direction of business, highbrow property disputes and identical concerns; Nortel's dependence on fresh product evolution and its means to predict market demand for inescapable items; Nortel's skill to combine the operations and applied sciences of got organizations in a superb manner; the move of speedy technological and market trade; the fill an impact on of cost and product competitors; limitations to overseas boom and global fiscal situations, chiefly in rising markets and including hobby cost and forex change expense fluctuations; the fill an outcome on of explanation and consolidation within the telecommunications industry; alterations in legislation of the web; the influence of the credit score hazards of Nortel's consumers and the impact of consumer financing and commitments; stock market volatility frequently and because of acceleration of the settlement date of Nortel's ahead purchase contracts; penniless tendencies associated with Nortel's give contracts and compress manufacturing agreements, together with on account of the utilize of a sole agency for a key factor of positive optical networks solutions; the fill an impact on of Nortel's supply and outsourcing contracts that involve beginning and setting up provisions, which, if now not met, might outcome within the payment of giant penalties or liquidated damages; any undetected product defects, errors or failures; and the future success of Nortel's strategic alliances.

For more information with admire to positive of these and different factors, contemplate essentially the most concomitant Annual document on kindhearted 10-ok and Quarterly record on form 10-Q filed by means of Nortel with the SEC. until in any other case required with the aid of applicable securities legal guidelines, Nortel disclaims any aim or responsibility to supplant or revise any ahead-looking statements, no matter if because of fresh information, future hobbies or otherwise.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.


Nortel Transforms client confidence With fresh Contact heart solutions for agencies | killexams.com true Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

company tactics amalgamate with Communications to expand revenue, lower costs and enhance consumer pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a bunch of recent contact middle products and services arming modern day organizations with essentially the most advanced capabilities purchasable. Heading up the fresh offering is Contact middle 7.0 adopted by enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and brought functionality to the business's Agile verbal exchange environment (ACE) platform.

highly resilient and redundant, Contact middle 7.0 is a local SIP-based mostly solution with tightly built-in unified communications (UC) capabilities and tons of of fresh elements, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed associate, Nortel is diagnosed for demonstrating the highest flush of competency and talents in designing, integrating, and aiding Microsoft applied sciences.

"Nortel is doing creative issues in the client contact market and their approach for making it elementary to amalgamate purposes with enterprise techniques is reform on the mark," pointed out Steve Lemak, vp of IT, excelleRx, a Nortel contact middle customer and provider of medication management for the hospice market. "They fill in intelligence what must breathe executed to assist businesses fancy ours cleave back costs and precipitate their means to better serve their shoppers."

"These bulletins underscore Nortel's focus on providing superior client confidence solutions that now not handiest simplify trade procedure and software integration however additionally spotlight Nortel's continued commitment to deliver cutting edge capabilities to their shoppers," observed Ravi Chauhan, commonplace supervisor, Communications Enabled enterprise solutions, Nortel.

Key points of Contact heart 7.0 include:

- Open Interfaces - apart from the openness delivered via SIP, Contact core 7.0 offers open utility Programming Interfaces the utilize of a capabilities Oriented structure (SOA), which permits integration of the contact middle into an organization's trade applications and approaches. With net carrier interfaces for queuing, desktop Telephony Integration (CTI), and database integration, a trade can automate workflow between front and back office applications to eradicate tedious sheperd processes.

- UC in the Contact heart - With Contact heart 7.0 and Microsoft OCS integration, it is simple for consumers to interact with a trade the usage of a considerable number of modes of communication. This entertaining integration gives a single, unified agent computing device interface for inbound/outbound voice, email, web chat, and immediate messaging. for instance, Contact core 7.0 can intelligently route customer contacts to obtainable agents using SIP-based presence. brokers can additionally utilize presence to perquisite now verify which of their experts is obtainable to assist with a client request, enabling first contact resolution.

- Predictive Outbound Dialing - typically provided as a sever application, Nortel has completely integrated this expertise within Contact middle 7.0 to enrich the effectivity of agents through permitting the system to intelligently predict when an agent will eddy into purchasable and area an outbound denomination to coincide with their availability. And, because it is built-in with Contact heart 7.0, reporting and administration are seamless.

- carrier advent ambiance (SCE) - Contact core 7.0 also aspects a graphical 'drag and drop' device that takes the travail out of contact heart and self-service workflow introduction. With SCE, the workflow orchestration between several purposes is simplified using open, net services interfaces, which reduces the cost and precipitate of deployment. Nortel estimates utilize of this tool to breathe 5 instances faster than common workflow creation strategies.

- functions - Contact core 7.0 solution is complemented through an stronger set of recent services spanning extreme elements of contact core operations. These encompass: Consulting and Design; evolution and Customization; Implementation and Integration; maneuver and upkeep; and Optimization services.

For extra particulars, talk over with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

in addition to the Contact core 7.0 answer, Nortel is additionally making advancements to its ICP providing with characteristic Pack 1. Enhancements consist of outbound detection for discerning between someone and an answering computer; co-home of the gradation speech server, doing away with the requisite for a sever server; and extension of SIP CTI interworking to aid Avaya AES.

"To denomination a fresh product next-gen has become cliche, but Nortel has in fact build its Interactive Communications Portal in a category by artery of itself in terms of ingenious design, openness, interoperability standards assist and ease-of-use," mentioned Joe Outlaw, foremost contact heart analyst, Frost & Sullivan. "lengthy-time market leader Nortel demonstrates with ICP, it is committed to bringing leading solutions to the market."

Nortel additionally continues to pursue an open utility atmosphere including here functionality as allotment of ACE release 1.2:

- expanded aid of Microsoft OCS 2007 for better presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime customer 8.0.1 for click on to convention and superior presence capabilities;

- And, functions for utility customization, prototyping, and customized software development.

"more and more groups are discovering that having the capacity to automate capabilities and methods, whereas having varied channels of communication purchasable, can expand efficiencies, lessen operating expenses, and build client loyalty," mentioned Joel Hackney, president, commercial enterprise solutions, Nortel. "UC-enablement is clearly the path ahead and they fill now provided a simple roadway for their valued clientele to reach this intention."

With Nortel contact facilities coping with greater than 200 million calls a day, the enterprise offers the broadest application portfolio, together with contact middle, self-service, advanced speech, and group of workers optimization options. It additionally adheres to an open, seller-agnostic method that makes it viable for for simple integration of the UC tang throughout functions and devices complemented through a wealthy capabilities rehearse that can personalize options in accordance with a customer's wonderful company wants.

About Nortel

Nortel is a identified chief in supplying communications capabilities that beget the covenant of company Made basic a fact for their customers. Their next-era applied sciences, for each carrier company and enterprise networks, assist multimedia and company-vital applications. Nortel's technologies are designed to uphold eliminate trendy limitations to efficiency, precipitate and efficiency by simplifying networks and connecting americans to the counsel they need, after they requisite it. Nortel does enterprise in additional than a hundred and fifty international locations around the world. For extra counsel, talk over with Nortel on the web at www.nortel.com. For the latest Nortel information, contend with www.nortel.com/news.

certain statements during this press free up can also contain phrases reminiscent of "may", "expects", "might also", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and different identical language and are regarded ahead-searching statements or suggestions below applicable securities legislations. These statements are in line with Nortel's present expectations, estimates, forecasts and projections concerning the operating ambiance, economies and markets by which Nortel operates. These statements are discipline to captious assumptions, dangers and uncertainties, which can breathe intricate to vaticinate and the precise outcomes could breathe materially distinctive from those meditated in forward-looking statements. For more information with cherish to positive of these and different elements, contemplate Nortel's Annual document on Form10-k, Quarterly studies on kindhearted 10-Q and different securities filings with the SEC. until otherwise required through germane securities legal guidelines, Nortel disclaims any aim or obligation to supplant or revise any forward-looking statements, whether as a result of fresh guidance, future movements or otherwise.

(1)Nortel, the Nortel logo and the Globemark are logos of Nortel Networks.

Use of the phrases "associate" and "partnership" doesn't imply a prison partnership between Nortel and every other celebration.


Nortel: Nortel, Microsoft creative Communications Alliance estimable points Momentum with fresh trade offerings, customer Wins | killexams.com true Questions and Pass4sure dumps

TMCNet: Nortel: Nortel, Microsoft Innovative Communications Alliance Gains Momentum with  fresh Commercial Offerings, Customer Wins

TORONTO, Jul 15, 2009 (M2 PRESSWIRE by artery of COMTEX) -- five fresh industrial offerings for the Nortel* [OTC: NRTLQ] and Microsoft ingenious Communications Alliance (ICA) had been introduced on the Microsoft worldwide companion convention. the fresh solution applications are tailored to the inescapable needs of companies to bring the simplicity and superior velocity of operations enabled through unified communications. the fresh technologies enable groups to know gigantic productiveness positive aspects and operational efficiencies that give a aggressive aspect.Nortel has skilled big success deploying Microsoft telephony options for international businesses as a allotment of the Microsoft voice pilot program. the brand fresh industrial offers exhibit the persisted innovation, funding and commitment to the ICA relationship.

"Transitioning to a unified communications ambiance does not requisite to breathe complex, and these fresh ICA options are designed to supply a simple, low cost faculty for agencies to beget that transition," observed Craig Schuman, director of company construction and strategy for the unified communications neighborhood at Microsoft. "Nortel's dedication to featuring unified communications solutions that combine quite simply with Microsoft office Communications Server and Microsoft change Server has been a key component in the success of the creative Communications Alliance." "Unified communications grasp trade operations to a fresh realm," mentioned Joel Hackney , president, commercial enterprise options, Nortel. "CXOs are realizing a brand fresh approach - one that goes beyond enterprise continuity and extends into realm of company possibility. ICA solutions convey the capabilities that allow this primary shift. businesses can not stand nevertheless during this ambiance, and want each capabilities accessible. Nortel and Microsoft are supplying the potential to know that capabilities immediately, holistically and economically. Being the exact Microsoft associate is of key value to supplying these capabilities to their valued clientele - and they appear to breathe ahead to nurturing the relationship in the years forward." fresh solution Bundles supply UC foundation The five fresh commercial offerings for the inventive Communications Alliance are designed to precipitate up deployment and simplify the transition to unified communications. The integrated packages decrease the barrier to entry, simplify their purchase and deployment, and supply a value-advantageous potential to account the technology to prove their value in the customer's networking environment. fresh reply bundles encompass: - SIP Contact middle 7.0 + Microsoft workplace Communications Server: The Contact middle 7.0 free up brings unified communications into the contact heart via its integration of OCS2007 presence capability, providing the capacity to instantly contact the applicable area breathe counted skilled resulting in better first denomination resolution rates.

- web capabilities: targeted at groups with a hundred-500 users, this reply comprises UC capabilities that allow seamless person event with presence and click on-to-call into different trade applications and tactics.

- commercial enterprise Lighthouse: This offering gives a value-effective alternative for the huge trade to grasp potential of the more suitable productivity that unified communications offers. The proffer comprises deployment services to permit UC integration, together with workplace Communications Server Voice and Conferencing and Microsoft alternate Voicemail for deployments of stronger than 2,000 users.

- enterprise Mini Lighthouse: This providing gives a price-helpful altenative for the tiny trade to grasp competencies of the better productivity that unified communications provides. The proffer contains deployment features to enable UC integration, workplace Communications Server Voice and Conferencing and Microsoft exchange Voicemail for deployments starting at 250 users.

- UC Conferencing: for terribly huge-scale conferencing capabilities, this kit gives a price-advantageous option for companies to grasp learning of the improved productivity that unified communications provides through Microsoft workplace Communications Server 2007 unlock 2. The proffer comprises consulting and the necessary deployment functions to allow the office Communications Server conferencing faculty for a minimum of 500 users.

New customers drive Momentum besides the 1,300 ICA consumer wins over the three 12 months agreement between the companies, Movares and SQLSoft+ are probably the most recent consumers to understand the benefits of deploying ICA solutions.

"We anticipate a rapidly ROI on this deployment," said Steve Brugger, president, SQLSoft+. "we're realizing rate reductions of 30 percent every month on decreased phone and records prices alone. Their remote places employees dwell connected transparently and fill extreme but eradicated their cellular telephone charges when contacting their US workplace. considering they had already deployed ECALS on the customer machines, their customer hardware fees had been confined to budget friendly USB handsets, that fill been one-third the expense of most IP phones. Being capable of precipitate their aged and fresh cellphone techniques in parallel throughout deployment made for a extremely speedy practising and adoption cycle in addition to a clean cutover. The conferencing facets fill also reduced their fees." SQLSoft+ chosen Nortel professional services to assist enforce the solution. Nortel is a Gold licensed systems integrator for Microsoft UC solutions.

Peter Dubbelman, senior IT advisor, Movares, an engineering consultancy enterprise based mostly in the Netherlands referred to, "We chose Nortel as a result of their collaboration with Microsoft, as this provided a low casual and seamless integration for Unified Communications with their present Microsoft environment. Their direct was to allow working any condition every time, the utilize of built-in voice and statistics features on each computer systems and smartphones. After the pilot, 96 percent of their employees would no longer want to evanesce back to their ancient gadget, and scaling up to the entire trade yielded a lot of compliments for their ICT branch." "Nortel is quiet a stalwart Microsoft companion and is dedicated to the success of ICA as a artery to assisting their valued clientele remedy their trade complications," stated Susan King, chief, ingenious Communications Alliance, Nortel. "we've sharpened their execution with a focus on supplying crucial utility and features to augment Microsoft's unified communications providing. These fresh capabilities are assisting their valued clientele streamline and truncate their operations by artery of extending their unified communications capabilities deeper within their firm's company purposes and methods." About Nortel Nortel delivers communications capabilities that beget the covenant of enterprise Made primary a fact for their purchasers. Their subsequent-era applied sciences, for each carrier company and trade networks, assist multimedia and enterprise-essential purposes. Nortel's technologies are designed to assist dispose of present day barriers to efficiency, precipitate and efficiency with the aid of simplifying networks and connecting americans to the information they need, after they want it. For more counsel, search counsel from Nortel on the net at www.nortel.com . For the latest Nortel information, search counsel from www.nortel.com/information .

certain statements in this press liberate may also comprise words similar to "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "aims", "envisions", "seeks" and different equivalent language and are regarded forward-looking statements or guidance beneath germane securities legislations. These statements are in accordance with Nortel's current expectations, estimates, forecasts and projections about the operating atmosphere, economies and markets in which Nortel operates. These statements are discipline to essential assumptions, dangers and uncertainties, that are problematic to predict and the genuine result may breathe materially diverse from those contemplated in forward-looking statements. For more information with recognize to positive of these and other elements, contemplate Nortel's Annual document on Form10-ok, Quarterly studies on kindhearted 10-Q and other securities filings with the SEC. until otherwise required via germane securities laws, Nortel disclaims any aim or duty to update or revise any ahead-searching statements, even if as a result of fresh advice, future routine or otherwise.

*Nortel, the Nortel brand and the Globemark are trademarks of Nortel Networks.

Use of the phrases "associate" and "partnership" does not imply a felony partnership between Nortel and another birthday celebration.

CONTACT: Pat Cooper Tel: +1 425 450 7523 e-mail: pat.cooper@nortel.com Greta Brown Tel: +forty four (0)1628 432968 electronic mail: gretab@nortel.com ((M2 Communications disclaims extreme legal responsibility for suggestions provided inside M2 PressWIRE. records supplied by artery of named birthday party/parties. extra counsel on M2 PressWIRE can also breathe received at http://www.presswire.net on the extreme over net. Inquiries to info@m2.com.

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920-167 exam Dumps Source : Contact heart RIS.6.0 Application Developer

Test Code : 920-167
Test denomination : Contact heart RIS.6.0 Application Developer
Vendor denomination : Nortel
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Axalta Opens World's Largest Research & evolution heart Dedicated to Coatings and Color at the Navy Yard in Philadelphia | killexams.com true questions and Pass4sure dumps

"Axalta's Global Innovation heart will become the central hub for their global research, product development, and technology initiatives where they develop and deliver the most innovative coatings products in the world," said Robert Bryant, Interim Chief Executive Officer, Axalta. "Whether in color technology, polymer and formulation chemistry, or application knowledge, the world-class capabilities and talent at Axalta's Global Innovation heart will fuel fresh products and deliver the solutions that their customers want to grow their businesses into the future."

Bryant and Axalta Chief Technology Officer Barry Snyder were joined at today's ceremony by Philadelphia Mayor Jim Kenney, Councilman Kenyatta Johnson, PIDC President John Grady, Liberty Property confidence Senior Vice President and Regional Director John Gattuso, and Axalta employees. Pennsylvania Governor Tom Wolf also provided remarks, heralding Axalta's economic contributions to the Commonwealth of Pennsylvania with current and future jobs planned for the Global Innovation Center, in addition to those presently provided by the Company in Philadelphia, Glen Mills, and Exton.

"The City of Philadelphia is known for the innovative spirit that founded their nation. This spirit quiet permeates today with countless companies choosing their city to build down roots for growth," said Mayor Kenney. "Five years ago, Axalta showed its commitment to Philadelphia by relocating its global headquarters to heart City. Today, they open the doors to the Global Innovation Center, bringing new, highly-skilled jobs to Philadelphia. I thank Axalta for their contributions to their region and wish the company many prosperous years at the Navy Yard."

The Navy Yard location offers an attractive workplace for fresh talent, and the Axalta campus was built with researchers in mind, modeling an academic setting with a variety of indoor and outdoor spaces to foster teamwork and creativity.

"Axalta's team of scientists and technicians at the Global Innovation heart will develop next generation coatings products and hold pace with emerging application needs," said Barry Snyder, Axalta's Chief Technology Officer. "Regulations and customer demands muster for newer technologically advanced coatings.  The increasing utilize of light-weight plastic and composite materials in vehicles to reclaim fuel require fresh coatings formulations. Developing products to suit these and other needs will breathe the mission of the Global Innovation heart and Axalta's worldwide research and evolution network."

"There has been a long history of innovation at the Navy Yard, from the design and construction of state-of-the-art battleships and commercial vessels to today's leading companies working on innovations fancy therapies to deal cancer, electric microgrids, energy efficiency buildings, and now coatings and color technologies that are used on products extreme around the world," said John Grady, President of PIDC. "We are supercilious to collect today with their partners to cleave the ribbon on Axalta's Global Innovation heart at the Navy Yard and continue this tradition of innovation for years to come."

The building, which is owned and developed by Liberty Property/Synterra, was designed by Erdy McHenry and merges design elements present throughout the Navy Yard. The front of the pile is reminiscent of the classically inspired buildings preserved in the adjacent historic core of the Navy Yard, while the back of the pile resembles the lofts and warehouse facilities nearby. The front of the pile also features a two-story glass façade to maximize daylight while utilizing angled vanes to reduce glare and shadow staff from the low angles of the late afternoon sun.

"Today they celebrate this exceptional fresh pile and their stalwart partnership with Axalta, which entrusted Liberty with the considerable job of designing and developing their first Global Innovation Center," said John Gattuso, senior vice president and regional director for Liberty Property Trust. "As the hub for vital research and evolution functions, every detail of the pile has been arranged with the aim to excite and inspire extreme who travail or visit. In the Navy Yard, Axalta will also benefit from the campus-like and collaborative environment set among many other leading-edge companies in their respective fields."

The morning ribbon cutting began with a ceremonial rendition of the national anthem by the choir of Serviam Girls Academy, based in fresh Castle, Delaware. Axalta has partnered with Serviam as allotment of its commitment to emanate education, which includes the Axalta All-Pro Teachers Program with the Philadelphia Eagles, the Philadelphia Science Festival with the Franklin Institute, and several other programs that deference emanate educators and students throughout Greater Philadelphia, North America, and other regions globally.

After the public ribbon cutting ceremony, Axalta hosted more than 100 customers for a first stare of the Global Innovation heart with tours of the facility. For more information about Axalta's Global Innovation Center, delight visit Axalta.com.

About Axalta Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, graceful and sustainable solutions. From light OEM vehicles, commercial vehicles and refinish applications, to industrial electric motors, buildings, and pipelines, their coatings are designed to obviate corrosion, expand productivity and enable the materials they coat to ultimate longer. With more than 150 years of tang in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve their more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and succeed us @Axalta on Twitter and on LinkedIn.

For more information about the Navy Yard, delight visit www.navyyard.org and succeed us @NavyYardPhila on Twitter. For more information about PIDC, visit www.PIDCphila.com and succeed us @PIDCphila on Twitter. For more information about Liberty Property Trust, visit www.libertyproperty.com. For more information about Synterra, visit synterraltd.com.

Contact Robert C. Ferris D +1 215-255-7981rob.ferris@axalta.comaxaltacoatingsystems.com

SOURCE Axalta

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Twilio’s contact heart products just got more analytical with Ytica acquisition | killexams.com true questions and Pass4sure dumps

Twilio, a company best known for supplying communications APIs for developers has a product called Twilio Flex for pile sophisticated customer service applications on top of Twilio’s APIs. Today, it announced it was acquiring Ytica (pronounced Why-tica) to provide an operational and analytical layer on top of the customer service solution.

The companies would not contend the purchase price, but Twilio indicated it does not hope the acquisition to fill a material impact on its “results, operations or fiscal condition.” In other words, it probably didn’t cost much.

Ytica, which is based in Prague, has actually been a colleague with Twilio for some time, so coming together in this vogue really made a lot of sense, especially as Twilio has been developing Flex.

Twilio Flex is an app platform for contact centers, which offers a replete stack of applications and allows users to deliver customer uphold over multiple channels, Al Cook, common manager of Twilio Flex explained. “Flex deploys fancy SaaS, but because it’s built on top of APIs, you can reach in and change how Flex works,” he said. That is very appealing, especially for larger operations looking for a flexible, cloud-based solution without the baggage of on-prem legacy products.

What the product was lacking, however, was a endemic artery to manage customer service representatives from within the application, and understand through analytics and dashboards, how well or poorly the team was doing. Having that faculty to measure the effectiveness of the team becomes even more captious the larger the group becomes, and Cook indicated some Flex users are managing colossal groups with 10,000-20,000 employees.

Ytica provides a artery to measure the performance of customer service staff, allowing management to monitor and intervene and coach when necessary. “It made so much sense to combine together as one team. They fill huge tang in the contact center, and a similar philosophy to build something customizable and programmable in the cloud,” Cook said.

While Ytica works with other vendors beyond Twilio, CEO Simon Vostrý says that they will continue to uphold those customers, even as they combine the Twilio family. “We can precipitate Flex and can continue to precipitate this separately. They fill customers running on other SaaS platforms, and they will continue to uphold them,” he said.

The company will remain in Prague and become a Twilio satellite office. extreme 14 employees are expected to combine the Twilio team and Cook says plans are already in the works to expand the Prague team.


AI Doesn't request Why -- But Physicians And Drug Developers Want To Know | killexams.com true questions and Pass4sure dumps

At long last, they appear to breathe on the threshold of departing the earliest phases of AI, defined by the always tedious “will AI supplant doctors/drug developers/occupation X?” discussion, and are poised to enter the more considered conversation of “Where will AI breathe useful?” and “What are the key barriers to implementation?”

As I’ve watched this evolution in both drug discovery and medicine, I’ve Come to cherish that in addition to the many technical barriers often considered, there’s a captious conceptual barrier as well – the threat some AI-based approaches can pose to their “explanatory models” (a construct developed by physician-anthropologist Arthur Kleinman, and nicely explained by Dr. Namratha Kandula here), their requisite to ground so much of their thinking in models that mechanistically connect tangible observation and outcome. In contrast, AI relates often imperceptible observations to outcome in a vogue that’s unapologetically oblivious to mechanism, which challenges physicians and drug developers by explicitly severing utility from foundational scientific understanding.

Implementing AI, allotment 1: Why Doctors Aren’t Biting

A physician examines her patient and tries to integrate her observations – what she sees, feels, hears, and is told – and what she learns from laboratory and radiological tests – sodium level, CT scans – to formulate an understanding of what’s wrong with her patient, and to vogue a treatment approach. The concept is that this process of understanding of what’s wrong and developing a therapeutic arrangement is fundamentally rooted in science. Science is the Rosetta Stone that allows us to relate symptoms to disease, and disease to treatment.

The premise that medicine is driven by science is deeply ingrained in the concomitant history of medicine and also (not coincidentally) in the education of physicians; it’s why pre-medical students are compelled to master the basics of chemistry, biology, and physics, for example.   Scientific underpinnings are continuously reinforced – I often account of this case from my training: as a medical student, after I asked a resident why a particular patient had atrial fibrillation (AF), I was immediately quizzed, “Why achieve you think, on first principals, someone would fill AF? account it through.” The concept was that you could utilize scientific logic to deduce the causes of this condition.

In fact, the artery everyone actually thought about AF was by memorizing a mnemonic (“PIRATES”) that lists the major causes of AF based on empiric observation, but the vanity was you could derive them from scratch using the basic principles of physics, biology, and chemistry.

Over time, I came to cherish how much of medicine wasn’t so much science as scientism masquerading as science -- kosher-style rather than kosher. They portray phenomena using science, which gives us a sense of understanding and structure – yet they often requisite actual understanding about what we’re observing, or why their treatments work. They fill scientific explanations that may materialize solid at first glance, but are flimsy upon closer inspection. More commonly, I imagine, they depend on scientific explanations as heuristics to enable us to secure through their days, as a scaffold upon which to organize their information.

I suspect AI is viscerally uncomfortable, and challenging to apply to clinical confidence or drug discovery (see allotment 2), because of the psychological weight and cultural engraining of their science-based explanatory models. At a lofty level, as Erik Reinertsen (a talented MD/PhD student at Emory and Georgia Tech with an expertise in data science, who’s spending several months with their team) has patiently explained to me, “machine learning (a common type of AI) integrates individually debilitated signals (often many, imperceptible signals) as input to execute classification or prediction (disease/no disease; binding/no binding etc).” (See Figure.)

Machine Learning At A GlanceErik Reinertsen

Two captious aspects warrant further discussion. First, the concept of extracting utility from multiple, possibly imperceptible signals vs several obvious ones is a really difficult concept to grapple with because, by its very nature, you can’t contemplate or Come up with a mental model for what’s driving the conclusion. They depend on mental models to identify factors driving conclusions, yet in the AI scenario, such a model is generally not required. Rather, what matters is an ensemble of tiny signals you’d likely perceive as noise, and yet collectively they are, apparently, significant. Second, AI approaches correlate observations with results – they achieve not interpret the relationship in a artery they would muster “mechanistic.” This aspect is often deeply uncomfortable for physicians, drug developers, and other practitioners who are driven by a belief in, and thirst for, an underlying explanation.

The indifference to mechanistic explanation can (and has) led to some very silly results in AI, as the strongest correlations are often artifacts such as batch effects, lab effects, or meta-phenomena. For instance, Isaac Kohane’s group at Harvard reported a correlation between 4am white blood counts data results and immoral outcomes – reflecting not underlying circadian physiology but rather the likely grim clinical scenario associated with a 4am blood draw.

While these mistakes are amusing, they don’t invalidate the potential utility underlying technique. Their most substantial challenge, I expect, will breathe figuring out how to wrap their heads around the core premise of AI – are we, as physicians, ready to receive and act on answers without even the pretense of explanation? Practitioners of disciplines built on an edifice of rational explanations – including medicine and drug discovery – will struggle mightily to accept empirical data that can’t breathe seen to reach conclusions that can’t breathe rationalized.

Consider the topic of predicting cardiovascular risk. Over time, we’ve grown cozy with established risk factors such as cholesterol level, diabetes, smoking, hypertension, etc, and I suspect most doctors fill a mental image (not necessarily accurate) of how each of these discrete factors contribute scientifically to the risk of disease. But then along comes Sek Kathiresan, and offers a novel test, a multi-gene signature (discussed on their Tech Tonics podcast here) that computes a risk score based on thousands of variants. How achieve you even commence to secure your head around that? To help, Kathiresan translates the risk onto a 0-10 scale, so you can at least dimensionalize it. I suspect most doctors will quiet struggle to incorporate this information into their explanatory models of disease. Perhaps for many, bucketing it as “genetic risk” will suffice.

If the tower of algorithms is inevitable, scores fancy Kathiresan’s will breathe the rule, rather than the exception. Doctors, other caregivers, and patients will receive extreme sorts of information about risk that they’ll breathe asked to accept, but not intuitively understand. Health assessments presented in the form of hermetic actuality table data – your risk of [condition A] is [B%] -- will breathe difficult to manage, especially when we’re not able to proffer any mechanistic sort of explanation; you may not even breathe able to determine exactly which data led to the conclusion.

Yet, this inability to mechanistically interpret a prediction may not breathe as far removed from modern medicine as they suppose. account an area they often associate with the apotheosis of modern medicine, linking individual genes to specific phenotypes. In practice, determining the role of even unique genes in disease can breathe surprisingly complicated. For example, a fascinating study of a population with lofty levels of consanguinity demonstrated that genes previously thought to breathe definitively associated with phenotypes such as hearing loss were actually not; some individuals lacking a unique functional copy of a suspicious gene could nevertheless hear just fine. Multiple examples from the world of rare diseases demonstrate that conditions that initially appear to breathe defined by specific genetic mutations can nevertheless exhibit remarkable variability in phenotype, at both the molecular and the organismic level. If mechanistic explanation can breathe tricky for these so-called “single gene” conditions, imagine the exact complexity that presumably underlies diseases such as diabetes and schizophrenia.

The bottom line is that physicians watch to maintain science-based heuristics in their heads, informing how they account about the manifestation of disease and their conceptualization of treatments. This represents a bit of a charade, or self-delusion, as both their diagnoses and treatments are likely guided far more by empirical observation and tang than by scientific understanding. Yet they quiet direct to relate observations and outcomes through the lens of biological models and basic science, so they can “make sense” of the data.

Phrased differently: while the AI approach of leveraging empirical observations to improve outcomes could well breathe remarkably aligned with what doctors actually do, it’s not what they account they do, and it will breathe hard for doctors to internalize unless there’s a artery to connect the AI-based recommendations with mechanistic insight, i.e. some artery to rationalize why inescapable inputs result in the output. Consequently, the most successful medical AI applications (at least initially) may breathe those that figure out how to integrate with the physician’s requisite to understand and to explain.

Implementing AI, allotment 2: Why Pharma R&D Isn’t Biting

AI is also being used by many startups to “power” drug discovery. The core idea, echoing the Reinertsen schematic discussed above, is to utilize multiple subtle inputs (which can involve genetics, proteomics, EHR data, imaging findings, etc.) as substrate for computation, which results (ideally) in insight germane for drug discovery and evolution (disclosure: I’ve heard venture pitches in this space but to date fill not made an investment).   Many of these adolescent companies aspire to utilize a version of phenotypic screening – which I’ve praised here – to identify and prioritize compounds, and accelerate the lengthy process of coming up with fresh drugs. Most such startups aver that by decreasing the failure rate and increasing the likelihood that a compound will fill estimable properties/not fill immoral properties, they can radically alter the economics of drug development, and profoundly disrupt the industry.

On the strength of this promise, many AI-driven drug discovery startups fill raised prodigious amounts of funding, the lion’s participate of it from tech VCs; many founders matter-of-factly interpret that they are seeing far higher valuations from tech VCs vs life science VCs. Why? Because life science VCs watch to value these companies in much the same artery as biopharma companies evaluate acquisitions, which means, essentially, assessing the value of the lead or most promising asset. I’m not sensible of any pharma acquisitions of such tech platforms in order to internalize the promoted capability to accelerate, enhance, reimagine, or disrupt the process of early drug development. Instead, pharmas generally appear to fill the attitude: “Your startup claims to beget attractive compounds? Great, develop an asset to the point at which it has some validation, and if they agree, we’ll colleague or acquire it.”

The really Interesting question is: why aren’t pharma R&D shops acquiring any of these platform companies? (Engaging in relatively de minimus partnerships that watch to garner lots of publicity – yes; but actually acquiring the startup – not that I’ve seen.) If a key problem with drug evolution is that the early stages grasp so long, yet deliver molecules that quiet are far more likely than not to fail, wouldn’t a platform that improved the odds breathe exceptionally valuable? This is presumably what the tech VC investors are banking on.

My guess is there are at several reasons why pharma companies aren’t biting (at least not yet).

First, and perhaps most intuitively, they are quiet in the early days. The technology may quiet appear long on covenant and short on performance, and pharmas want to contemplate more evidence that the tech actually works, repeatedly, before acquiring the capability.

Second, and in line with the earlier discussion of AI in medicine, I suspect drug developers are instinctively wary about acquiring what feels fancy a “black box” capability – “buy their platform, and an algorithm will let you know what’s most promising.” To breathe sure, researchers execute screens extreme the time, but in general, the readouts watch to breathe biological and discrete – increased flush of a inescapable enzyme, for instance, or increased death of a inescapable type of cell. In contrast, a platform that says, “we’ll detect and integrate a lot of imperceptible signals and let you know what’s important“ doesn’t proffer any sort of rationale or explanation. This premise is as difficult for drug developers to accept as it is for physicians.

A concrete distillation of this is the concept using an AI-devised classifier as a biomarker; this application can occur early in drug development, or later, at the flush of patient selection for a trial. Let us focus on the latter for the sake of simplicity. If a product team wants to focus a drug on patients who express (or don’t express) a biomarker that makes mechanistic sense, they can understand it – cancer patients whose tumors express HER2, for example. But imagine if a patient selection algorithm proposes a composite biomarker that incorporates an indecipherable amalgamate of lab chemistries, genetic variants, proteomics, and imaging. Biologically-grounded drug developers (and ultimately physicians) are likely to struggle to gain console around approaches that generate or depend upon mechanistically opaque classifiers. These approaches also beget it difficult to apply common sense, the artery a physician might impute a lofty potassium flush to a hemolysis artifact, rather than a medical emergency.

Third, pharma companies watch to breathe organized around discrete therapeutic areas – respiratory, cardiovascular, oncology, etc. Each of these areas watch to pursue their own strategies, fill their own approaches for selecting and prosecuting targets, and fill their own unique needs. Platforms touted as enhancing discovery, writ large, often precipitate into the problem of each individual therapeutic area wondering what’s in it for them. In contrast, a licensed compound or biological technology that seems specifically applicable to a therapeutic area (such gene therapy for rare disease) more easily conveys value to key decision-makers.

(As an aside, I suspect this is also a key judgement why, to my knowledge, the Regeneron Genetics heart – with whom I worked in a previous role -- hasn’t been replicated by other companies. The heart integrates genetic and phenotypic data to identify promising targets in a vogue that’s largely agnostic of therapeutic area. This approach can breathe difficult to square with organizational structures built around therapeutic areas that are both clearly defined and rigorously demarcated.)

Fourth, I suspect many of these AI-driven platforms overestimate the problem-solving and de-risking they actually enable. Most drug developers believe even clever compound born from data-driven approaches can quiet fail in so many more ways than the startups are likely anticipating.   Or as life science VC (and fellow Forbes contributor) Bruce Booth has described, “instead of ‘software eats biotech,’ [pace Pande and Andreessen], the reality of drug discovery today is that biology consumes everything.”

Addressing specifically the concept of computer aided drug design, he writes,

“...it’s only one of many contributors to overcoming the challenges of drug discovery today. There remains a wonderful abundance of artful empiricism in the discovery of fresh drugs, especially around human biology, and this should breathe embraced.“

Finally, most pharmas are highly attuned to their priors. For extreme the attempts to generate promising compounds internally, an increasing number of companies fill Come to believe in the wisdom of “search and develop” vs traditional R&D (see here, here), a trend stretching back at least a decade. At senior levels of pharma management, there’s often a sense of fatalism around internal R&D, especially the early phases, and a corresponding disinclination to overinvest in it. Given the altenative of putting a hefty sum into a disruptive flavor-of-the-month tech platform vs a tangible external compound with some evaluable data around it, most pharmas are going to select the compound every time.

That said, pharmas are legendary rapidly followers. My guess is that once one major player acquires a tech platform to accelerate early R&D, every pharma CEO knows they will breathe grilled by the board if they don’t rapidly succeed suit, and (for better or worse), many will.

My sense, so far, is that data and AI platforms are being meaningfully implemented by commercial groups, actively considered by clinical (and particularly true world evidence) groups, and beset by constant deliberation and numerous asset-focused pilots in early discovery. This implementation gradient is likely related to the relative feedback cycle time of each of these areas. You can generally figure out far more rapidly whether a commercial tweak is working than whether a research tweak is; 15% higher sales can breathe captured easily, but a 15% improvement in target selection can breathe far more difficult to assess and score – but enormously valuable if (when?) demonstrably achieved.

Concluding Thoughts

Both physicians and drug developers draw much of their authority from their faculty to leverage mechanistic understanding to mosey from observation to insight. This faculty is likely both better and worse than they typically recognize. Their mechanistic understanding is often far less robust than they appreciate, but they bring a sense of intuition and a wealth of tacit learning to these domains, enabling us to notice that a patient just doesn’t appear himself, or that a cell culture or chemical reaction is behaving in a inquisitive way. Humble physicians and drug developers will search ways to embrace (as well as critically verify) the mechanistically unmoored insights offered by ever more sophisticated algorithms. At the same time, engineers seeking to disrupt medicine and pharma would achieve well to temper their messianic vigor with a hardy appreciation for the lived tang and hard-won-wisdom of many incumbent practitioners.

Acknowledgement: I am grateful to Erik Reinertsen, an MD/PhD student at Emory/Georgia Tech and an intern with their team, specializing in data science, for stimulating intellectual discussion and attentive editorial review.



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