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1Z0-971 exam Dumps Source : Oracle Incentive Compensation Cloud 2017 Implementation Essentials

Test Code : 1Z0-971
Test name : Oracle Incentive Compensation Cloud 2017 Implementation Essentials
Vendor name : Oracle
: 75 real Questions

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Oracle Oracle Incentive Compensation Cloud

eVerge neighborhood Wins Prestigious Oracle Excellence Award for specialised associate of the yr – North america in Mid-Market Cloud solution | real Questions and Pass4sure dumps

SAN FRANCISCO--(company WIRE)--Oracle these days awarded eVerge group with its 2015 Oracle Excellence Award for specialized confederate of the yr – North the usa in Mid-Market Cloud answer. The award recognizes eVerge group for his or her commitment to convey imaginative, specialized options and functions in response to Oracle utility and hardware.

eVerge group was introduced the 2015 Oracle Excellence Award for specialized associate of the 12 months – North america in Mid-Market Cloud retort for demonstrating a noteworthy and imaginative technical and functional nascence of an integrated Oracle HCM Cloud and Oracle Incentive Compensation solution.

The Oracle Excellence Awards for specialized companion of the year encourages innovation by pass of Oracle PartnerNetwork (OPN) individuals, who expend Oracle’s items and know-how to create value for shoppers and generate original company abilities.

“eVerge group is pleased with its dazzling tune record of offering innovative cloud solutions that their customers acquire Come to are expecting from their crew,” stated eVerge neighborhood President and CEO Esteban Neely. “we're completely delighted that Oracle has recognized their commitment to excellence with these awards.”

“eVerge community has confirmed a very satisfactory degree of innovation in providing proven, Oracle-primarily based cloud solutions that may resolve their joint shoppers’ most vital company challenges,” observed Terri corridor, community vp, North the usa applications Alliances and Channels income, Oracle. “We congratulate eVerge group in reaching the 2015 Oracle Excellence Award for specialized associate of the year – North the united states in Mid-Market Cloud. This success is a testomony to their dedication to excellence and to offering valued clientele solutions that drive actual commerce value and consequences.”

About eVerge neighborhood

founded in 1993, eVerge community refines enterprise tactics and promises functions tailor-made for industrial and public sector consumers focusing on company Intelligence (BI), client sustain (CX), commercial enterprise assistance management (EIM), commercial enterprise resource Planning (ERP) and Human Capital administration (HCM). eVerge community is a Platinum degree member of OPN that implements utility solutions in leading companies birthright through the Americas. For extra suggestions on eVerge group, consult with

About Oracle OpenWorld

Oracle OpenWorld 2015 gives you the gold standard cloud adventure. The trade’s most captious enterprise conference includes heaps of tutorial periods and contours demos and exhibitions from tons of of partners and valued clientele from world wide showcasing Oracle’s comprehensive cloud choices, including an integrated stack of purposes, platform and infrastructure functions, in addition to converged techniques and industry options. Tens of thousands of in-adult attendees and hundreds of thousands on-line profit advantageous product and business-specific insight to back them seriously change their companies with Oracle. Oracle OpenWorld 2015 is being held October 25 through October 29 at the Moscone heart in San Francisco. For more counsel; to register; or to monitor Oracle OpenWorld keynotes, sessions, and more, visit Oracle OpenWorld 2015. be a fragment of the Oracle OpenWorld dialogue on Twitter #oow15, fb, and the Oracle OpenWorld weblog.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) really satisfactory is the newest version of Oracle's confederate program that provides companions with tools to greater develop, sell and set into result Oracle options. OPN really expert offers elements to coach and aid really expert lore of Oracle items and solutions and has advanced to respect Oracle's becoming product portfolio, confederate base and company possibility. Key to the latest enhancements to OPN is the capability for partners to distinguish via Specializations. Specializations are done through competency construction, commerce results, abilities and proven success. To discover greater hunt counsel from


Oracle is a registered trademark of Oracle and/or its associates.

Emirates NBD rankings with Oracle Cloud | real Questions and Pass4sure dumps

Emirates NBD, a number one monetary institution in the location, has stated a elevate in earnings performance following the implementation of Oracle cloud solutions.

The bank has carried out Oracle Incentive Compensation management retort to power enhanced revenue performance.

The adoption of Oracle’s compensation utility follows Emirates NBD’s these days introduced AED 500 million dedication to further digital innovation and multichannel transformation of its approaches, products and services.

earlier than the brand original implementation, the bank adopted guide strategies for compensation calculation. The Oracle cloud platform now provides precise time access to performance data and empowers the bank’s revenue and offshoot managers to execute timely operational and strategic selections.

“As a bank that values digitisation to enrich commerce efficiency, we're delighted to proceed their long standing partnership with Oracle,” commented Suvo Sarkar, senior govt vice chairman, Retail Banking and Wealth management at Emirates NBD. “We faced a pressing commerce challenge which become the should view the revenue crew performance on a daily groundwork to be able to execute required interventions to optimise productivity. The Oracle platform equips us to align and control their frontline superior, leading to superior performance and productivity.”

“Oracle cloud options for the banking sector acquire been developed with an direct to drive innovation and transformation by means of increasing enterprise agility, reducing expenses and cutting back IT complexity”, said  Arun Khehar, senior vice chairman ECEMEA, functions commerce Oracle. “we're delighted that Emirates NBD has finished its strategic enterprise objectives with Oracle options. Emirates NBD is on the forefront of the digital transformation pressure in the UAE and they appear forward to collectively reaching many more milestones”.    

Oracle boosts OPN Incentive application and builds two-tier distribution for cloud | real Questions and Pass4sure dumps

At trendy international virtual Oracle PartnerNetwork (OPN) kickoff event, the vendor laid out its associate method for fiscal 12 months 2015 (FY 2015), including original classes, enablement materials and compensation, and highlighted key product focal point areas for the year ahead, together with accelerated opportunities with Oracle Cloud.

The sixth virtual sustain of its kindhearted for Oracle's 25,000 partners worldwide become hosted by means of prosperous Geraffo, senior vice chairman of worldwide alliances and channels and Oracle's original channel chief, and additionally featured Oracle President result Hurd, Thomas Kurian, executive vice president of product development, and John Fowler, executive vice chairman of techniques, as key audio system, in addition to other Oracle executives.

suitable of mind for companions is compensation. today, Oracle introduced adjustments to the OPN Incentive application, particularly, enhancing on the pass it pays associate rebates. Going into repercussion with FY 2015 business, the supplier will stream from quarterly to month-to-month accomplice rebate funds.

companions will even be capable of come by hold of incremental rebates for selling Oracle's virtual Compute equipment, an built-in, utility-described converged infrastructure system, which has been brought to the vendor's Strategic Product listing. 

the day gone by, Oracle delivered the latest version of the Oracle virtual Compute equipment, an engineered outfit offering.

In FY 2015, hope to hear Oracle provide details on how it guarantees to simplify the OPN Incentive program for partners selling Oracle application on Oracle hardware techniques.

Cloud was a strategic heart of attention for Oracle in FY 2014, and the supplier vows to build momentum in FY 2015 in cloud options, together with IaaS, PaaS and SaaS, according to Joanne Olsen, senior vice president of North American sales, consulting and world channel functions, who stated that with out companions, Oracle would not acquire ended the fresh quarter with its top of the line cloud bookings to date. earlier this month, Oracle reported often authorized accounting principles (GAAP) Cloud SaaS and PaaS revenues had been up 25% to $322 million, and IaaS revenues were up 13% to $128 million within the fourth quarter.

"Co-promoting as a percent of SaaS bookings grew every quarter via FY 2014. That means that partners grew in participation, palpate and in winning offers with Oracle," she said.

in keeping with the vendor, greater than 600 associate agencies acquire done Cloud Specializations and 15,000 people acquire completed Oracle Cloud professional certifications.

these days, Oracle announced a brand original two-tier distribution software for the Oracle Cloud portfolio and should achieve out to value-added distributors (VADs) to achieve extra companions and greater shoppers. In particular, Oracle will reckon on these VADs to determine and allow companions which are top of the line ideal to convey cloud implementations and managed capabilities.

Like cloud, Oracle's engineered methods, vertically integrated hardware and software choices, is a key strategic product focal point for the dealer. in keeping with Oracle, ISVs play a key role available in the market penetration of those techniques.

Oracle nowadays introduced that it elevated certifications for the Oracle Exastack application for ISVs. companions can now turn into licensed as Exastack equipped or Exastack Optimized in Oracle Database outfit and Oracle massive facts appliance.

experience attendees acquire been besides reminded that on June 10, the vendor launched a cellular version of its OPN options Catalog for businesses to identify Oracle partners for his or her business.

To optimize their OPN options Catalog profile, companions may additionally necessity to rob Oracle's options Catalog working towards for top-quality practices. greater than 30,000 clients search the OPN solutions Catalog each and every month, the company said.

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Oracle Incentive Compensation Cloud 2017 Implementation Essentials

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The Hackett Group, Inc. (HCKT) CEO Ted Fernandez on Q4 2018 Results - Earnings call Transcript | real questions and Pass4sure dumps

No result found, try original keyword!Oracle ERP, EPM and analytics business, or EEA, continue to execute progress as cloud revenue growth exceeded the decline in on-premise implementation ... 42% in the fourth quarter of 2017, primarily due ...

NCR (NCR) Q4 2018 Earnings Conference call Transcript | real questions and Pass4sure dumps

Image source: The Motley Fool.

NCR (NYSE: NCR)Q4 2018 Earnings Conference CallFeb. 7, 2019 4:30 p.m. ET

Good day, and welcome to the NCR Corporation fourth-quarter fiscal-year 2018 earnings conference. Today's conference is being recorded. At this time, I would relish to turn the conference over to Mr. Michael Nelson, vice president of investor relations.

Please travel ahead, sir.

Good afternoon, and thank you for joining their fourth-quarter and full-year earnings call. Joining me on the call today are Mike Hayford, president and CEO; Owen Sullivan, COO; and Andre Fernandez, CFO. Before they come by started, let me remind you that their presentation and discussions will comprise forward-looking statements. These statements reflect their current expectations and beliefs, but they're matter to risks and uncertainties that could understanding actual results to differ materially from those expectations.

These risks and uncertainties are described in their earnings release and their occasional filings with the SEC, including their annual report. On today's call, they will besides be discussing unavoidable non-GAAP monetary measures. These non-GAAP measures are described and reconciled to their GAAP counterparts in the presentation materials, the press release dated February 7, 2019, and on the investor relations page of their website. A replay of this call will be available later today on their website,

With that, I would now relish to turn the call over to Mike.

Thanks, Michael, and thank you for joining us today for their fourth-quarter and full-year 2018 earnings call. I will inaugurate with some of my views on the commerce before turning it over to Andre, who will review their fourth-quarter and full-year 2018 monetary performance, as well as argue their outlook for 2019. Then Owen, Andre and I will rob your questions. I'll inaugurate on slither 3 with my thoughts on not just the fourth quarter, but besides the final nine months I've spent as CEO and where NCR is as they enter 2019.

The fourth quarter was in line with their expectations, while the full year was within the guidance ambit they provided on their second quarter earnings call. The results demonstrate the progress they are making improving their execution and stabilizing their business. As I've stated in the past, their primary goal in 2018 was to rob care of their customers, to ameliorate execution around their original product introductions and inaugurate to build a stronger and more efficient NCR. The fourth quarter included some highlights that showed the success we're having executing their strategy and laying the groundwork for improved performance in the years ahead.

First, their services commerce continues to generate improved margins via the ongoing implementation of their transformation initiatives. Second, they grew their recurring revenue in the quarter and for the full year. And third, their manufacturing network restructuring resulted in a significant ramp-up of hardware production and lower costs than in the third quarter. As they previously discussed, in the second and third quarters, they experienced challenges with their hardware delivery, including supply chain issues with the rollout of their 80 chain ATMs, production manufacturing ramp-up at their outsourced partners and hardship scaling their original distribution center.

As they enter 2019, they believe these issues are largely behind us. In the fourth quarter, they entered the payments commerce through the acquisition of JetPay, which provides NCR with the skill to present turnkey, integrated point-of-sale and payment bundles to their customers. Their entry into payments processing supports their strategy of accelerating growth and shifting the coalesce to more software and services-led recurring revenue. Lastly today, they are introducing their full-year 2019 guidance targets.

Andre will review their outlook in more detail during his remarks. Their guidance is consistent with the strategic design they outlined at their November 7 investor day in original York. They will straggle from stabilizing the commerce to returning to growth as they invest in their strategic growth platforms. slither 4 outlines the value creation design they shared at their recent Investor day.

Our strategy for creating long-term shareholder value is threefold: No. 1, drive top line revenue growth by investing in their strategic platforms. No. 2, continue to shift their commerce coalesce to recurring revenue streams and away from hardware toward software and services-led offerings.

And No. 3, a acute focus on optimizing their disburse to ameliorate their operating margins. On slither 5, their investments in their products will be focused on areas that accelerate the coalesce shift and uphold revenue growth. These are businesses where they currently acquire tenacious assets that they believe they can leverage for growth, including a tenacious market share, competitive product offerings and/or tenacious brand distribution and service.

The platforms comprise digital first banking, where they will be increasing investment in digital insight until they capture market share. They will besides accelerate investments in their next-generation multi-vendor ATM software solution, as well as in their transaction processing software. Next, in digital first restaurant, they will accelerate investment in their Aloha cloud point-of-sale solution as they migrate from a software license to a subscription model. Likewise, in digital first retail, they will continue to invest in Emerald, their next-generation cloud-based retail point-of-sale solution, which besides facilitates the transition to a subscription model.

In digital connected services, they will continue to invest in technology such as remote and predictive diagnostics, which will drive efficiencies and generate incremental margin expansion in services. In digital convenience and fuel, they will accelerate investment in their Optic solutions to present additional features, including integrated payments and EMV certifications. Finally, in digital diminutive commerce essentials, they will expand their NCR Silver product capability, including the full integration of payment. They will besides augment marketing disburse to accelerate adoption.

These six strategic growth platforms are areas where they are delivering proven value and competitive odds to customers today. During 2019, they will be prioritizing investments in these six platforms through increased disburse as they accelerate software-related investments to further strengthen their growth profile. This approach will result in higher CAPEX in 2019 as they tug forward investments, resulting in capital allocations that will be weighted more heavily toward internal investments than targeted M&A. It's Important to note that while their capital allocation priorities acquire shifted toward higher internal investments and reduced M&A in 2019 relative to what they acquire previously targeted, their overall capital outlay remains largely the same.

We are accelerating investment back into their business, but we'll continue to gape for inorganic opportunities that are consistent with their digital first and recurring revenue focus. On slither 6, they provide an update on their productivity initiatives, which they mentioned on their final call. They simplified this around three key areas. First, they continue to grow their services revenue and margin through their productivity actions.

We've had noteworthy success with this program, as evidenced by the performance of their services segment in both fourth-quarter and full-year 2018, which obtained an operating margin improvement by 110 basis points over 2017. Second, their hardware manufacturing transformation initiatives aimed to augment their plant utilization rate, lower their overall cost and facilitate a straggle to more variable production model in partnership with third parties. As you know, in 2018, they successfully closed three facilities and began to outsource manufacturing, production and logistics. Finally, their design to ameliorate productivity besides includes a targeted reduction of other expenses, including SG&A and other discretionary items, to generate at least $100 million in savings in 2019.

We believe these cost actions will address some of the cost creep they acquire had in recent years, as well as offset some of the incremental costs they visage in 2019. Andre will address this in greater detail in a few minutes. With that, let me pass the call over to Andre.

Andre Fernandez -- Chief monetary Officer

Thanks, Mike. pitiful to slither 7, in an overview of their fourth-quarter monetary performance. Consolidated revenue was $1.8 billion, up 1% as reported and up 3% constant currency. Revenue was driven by growth in their services and hardware businesses.

Our non-GAAP native margin rate decreased 180 basis points as reported and 200 basis points constant currency. Margins contracted in their software and hardware segments, which was partially offset by ongoing margin growth in services as their process improvement initiatives continue to rob hold. Non-GAAP EPS was $0.84 and in line with their expectations. Free cash flood was $317 million in the quarter, which was impacted by lower earnings year over year and higher inventory associated with increased hardware production as well as the cash repercussion of their restructuring in Q4.

I'll talk more about their restructuring activity shortly. slither 8 shows their monetary highlights for the full year. Revenue was down 2% on both an as-reported and constant currency basis. The revenue decline was driven by lower hardware sales, which was partially offset by higher services revenue.

We continue to execute progress expanding their recurring revenues, which increased 3% in 2018 and comprised 46% of total revenue. For the full year, their non-GAAP native margin rate decreased 140 basis points constant currency, driven by higher costs in their software and hardware segments. Non-GAAP diluted EPS was $2.62 for full-year 2018, which was within their guidance range. Free cash flood for the year was $223 million, below recent guidance and which was negatively impacted by higher working capital, driven by a higher hardware backlog at year-end and as a result, seasonally higher production expected in the first quarter of 2019.

Moving on now to each of their segments. slither 9 shows their software segment results. Software revenue was essentially flat year over year, excluding FX. Software license revenue was down 4% constant currency due to lower unattached sales, primarily in banking, partially offset by higher ATM-related license revenue in connection with higher ATM sales.

Software maintenance revenue declined 5% constant currency due to lower software license revenue from prior periods. Cloud revenue was up 5% constant currency and was helped by the addition of their JetPay acquisition in December. Operating income was down, driven by higher third-party software content, partially offset by lower SG&A and was helped by some of the restructuring actions taken in Q4. slither 10 shows their services segment results, which enjoyed a tenacious quarter.

Top line revenue and native margin increased 5% and 16%, respectively, constant currency. They continue to benefit from a greater volume of managed service offerings and increased share from their current installed base. Services margins continued to expand as a result of their Mission One transformation initiatives, which acquire improved productivity and efficiency. pitiful on to slither 11, which shows their hardware segment results.

Revenue increased 4% constant currency, with ATM revenue up a tenacious 26%. During their final earnings call, they projected a ramp-up in ATM production to fulfill a growing backlog as they alleviated supply chain constraints related to their ATM 80 chain product line earlier in the year. The result was a meaningful augment in their backlog conversion rate, which resulted in tenacious ATM revenue performance during the fourth quarter. While they came up a bit short of hitting their target for flat ATM revenue for the year and were down 3%, they were pleased with their performance in the quarter as they ramped production across the entire hardware segment and improved coordination with their external partners.

We closed 2018 with hardware backlog 9% higher than 2017. The augment in ATM revenue was partially offset by decreases in self-checkout and point-of-sale of 16% and 12% constant currency, respectively. Self-checkout revenue was down, largely due to the timing of customer rollouts, which were pushed into the first quarter, as well as a significant comp from a year ago. Point-of-sale revenue was lower in the quarter due to several big customer wins in the prior year when point-of-sale revenue increased 20%.

On the margin side, while hardware operating income decreased year over year due to higher costs that included expediting and warehousing, on a sequential basis, their operating loss narrowed significantly as a result of increased production, as well as their productivity initiatives. As we've said previously, returning hardware to profitability is a primary objective of the company, and the initiatives they took in 2018 to redesign their manufacturing network and ameliorate supply chain logistics will ameliorate profitability over time. slither 12 shows their free cash flood for the fourth quarter and the full year. Both Q4 and fiscal year 2018 limn solid free cash flood performance but were lower than the prior year, primarily due to lower earnings and increased working capital, primarily inventory.

Slide 12 besides shows their net debt to adjusted EBITDA at the discontinuance of Q4 and for the full year. They finished 2018 at 2.8 times which is equal to Q3 of 2018, but up from prior year due to lower income from operations. In addition, recall they closed on both their acquisitions of JetPay and StopLift in Q4, which, combined, represented over a $200 million expend of cash in the quarter, which would acquire otherwise been used to pay down debt. On slither 13, you will find their full-year guidance for 2019, which is the result of a particular planning process they conducted with their original leadership team in Q4 and aligned toward the strategic growth platforms outlined on investor day.

Total revenue growth is expected to be in the 1 to 2% range, including acquisitions. Note in their revenue guidance that as their commerce model changes and they inaugurate to bring original products to market, they will inaugurate to shift from perpetual license revenue to subscription-based revenue, which may acquire a dampening result on their overall revenue as they grow their recurring revenue base. As they straggle through 2019 and beyond, we'll update you as to their progress, as well as the repercussion of the shift on their financials. nascence in 2019, they acquire reorganized the commerce by industry and will change their reporting segments effective Q1 2019 to banking, retail, hospitality and other.

The latter including businesses which are not material for sunder disclosure. This change will back us invest in a product coalesce unique to those industries and that focuses on recurring software and services to drive profitable growth. Although they will not be providing guidance by segment, they referee it would be helpful to provide the size of each segment. Banking comprises roughly 50% of total revenue; retail, 33%; hospitality, 12%; and other, 5%.

We will continue to report total company software, services, hardware and recurring revenue in order to track their progress against their strategy to drive more recurring software and services revenue. nascence with their first quarter 2019 earnings call, they will inaugurate to report their results on this basis and as is required, we'll besides provide eight quarters of historical financials restated on the selfsame basis. 2019 EBITDA is expected to be $1.04 billion to $1.08 billion. Their 2019 GAAP EPS is expected to be $1.91 to $2.01.

Our non-GAAP EPS is expected to be $2.75 to $2.85 for the full year. They acquire assumed a tax rate of 23 to 24% and a share matter of 151 million shares. For a reconciliation of both adjusted EBITDA and non-GAAP EPS, advert to the supplemental schedules in the earnings release. They hope free cash flood for the year to be in the 300 to $350 million range, up from $223 million in 2018.

We besides hope the linearity of their cash flows to result a similar pattern to previous years, with the majority of free cash flood generated in the fourth quarter and higher working capital requirements earlier in the year to meet their higher backlog. They acquire besides outlined their design for capital allocations for 2019 and acquire prioritized internal investments in their strategic growth platforms. As a result, they are increasing their software-related investments to accelerate product launches and enhancements and to position the company for future growth. They hope to augment CAPEX to a ambit of 350 to $375 million, and we'll confiscate these funds primarily to their strategic growth platforms, which they believe will drive the highest growth and recrudesce on investment in the next three to five years.

On the M&A side, to offset the higher planned CAPEX, they hope to dwindle their M&A target to the 300 to $400 million range. And we'll prioritize targets that will add to their software product portfolio, further expand their global distribution and augment their services revenue. And finally, they hope share repurchases of approximately $100 million to offset dilution, which is lower than amounts repurchased in previous years. Overall, they intend to maintain a tenacious monetary profile with manageable leverage and ample liquidity.

Slide 14 shows a bridge from 2018 actual EBITDA to 2019 EBITDA and is intended simply to give you a high-level depiction of their earnings drivers for 2019. First, on the left-hand side of the page in red, they depict the three main margin headwinds they visage in 2019. First is charge and mix, something that they deal with annually. They believe that the repercussion this year will be less than previous years as a result of better pricing discipline, improved contracting and more dynamic pricing models they are implementing to appropriately charge their bundled offerings.The next two bars are perhaps their most significant expense increases.

After several years in which compensation to their employees, both fixed and variable, was well below expectations, they design on returning to a normalized year where they meet their commitments to their employees and reinvest in them via confiscate merits and incentive pay. real estate costs will besides be up, primarily from the opening of a second office tower late final year at their Atlanta headquarters location and for which, we'll acquire a full year of OPEX this year. These headwinds will be more than offset by a number of earnings drivers listed here in green. First, commerce growth represents planned increases in volume across their commerce and helped by a tenacious backlog position in both ATMs and self-checkout as they inaugurate the year, combined with continued services growth.

Next, following a tenacious 2018, they hope services margin to continue to expand as a result of their productivity actions, though at a slower rate than previous years as they partially reinvest to uphold the revenue growth and as year-over-year comparisons become more difficult. Next, a recovery in hardware will be a broad driver of margin next year. First contained in this bar is the customary variable cost productivity they drive annually in their manufacturing operations, primarily on the direct material side, which is intended to offset charge and other erosion. But this year, they are besides helped by lower cost from their hardware transformation efforts as they realize a full year of savings from their plant consolidation efforts and are now fully established with their manufacturing and logistics partners.

We'll besides sharply reduce onetime costs they incurred in 2018, primarily in the areas of transportation and warehousing as they shifted to their original model. The result should be improved profitability and an operating loss in hardware that is significantly less than 2018 and that they hope puts us on a path to breakeven. And finally, in OPEX, their design to generate at least $100 million in annualized savings, the bulk of which is OPEX, remains on track. The majority of these savings acquire already been achieved, primarily through workforce reductions, as well as writedowns of IT projects, which are no longer considered strategic and where they acquire abandoned future evolution and expend of the assets.

The equilibrium of the savings will be realized throughout the year, and they fully hope to meet or exceed this savings goal by the discontinuance of the year. As mentioned in their earnings release, in the fourth quarter, they recorded a $64 million imbue related to these actions, which is excluded from their non-GAAP EPS and which impacted cash by $19 million. They hope to incur an additional $30 million imbue in 2019, which will besides be excluded from their non-GAAP EPS and will repercussion cash by an additional $40 million to $50 million and which is already contemplated in their free cash flood guidance. In total, their operating expenses as a percentage of sales, excluding their JetPay acquisition, will be similar in 2019 as 2018.

And as you can see, their projected EBITDA growth in 2019 is being driven by increases in revenue and native margin, primarily from productivity in both hardware and services while keeping their operating expenses in check as they reinvest in their people. With that, I'll turn it back to Mike for closing comments.

Mike Hayford -- President and Chief Executive Officer

Thanks, Andre. In closing, they spent the better fragment of 2018 getting back to basics. They refocused on their customers, organized their company around profit centers, delivered captious products to the marketplace and strengthened their management team. They entered 2019 with improving execution and hope to result a recrudesce to growth.

We remain steadfast in their strategy to shift their revenue coalesce toward more recurring software and services and are increasing their investments in their six strategic growth platforms as they gape to accelerate their transformation. They acquire made tremendous progress over the final nine months, and I'm supercilious of the entire NCR team and their commitment to their customers and the energy and excitement they acquire shown in uphold of reshaping the future of NCR. While there is much labor left to be done, I believe they are on the birthright path to invigorating their commerce and elevating the competitive differentiation they present customers around the world. Thank you for your time.

And now Andre, Owen and I will rob your questions. 

Questions and Answers:


[Operator instructions] We'll rob their first question from Dan Perlin with RBC Capital Markets. tickle travel ahead.

Dan Perlin -- RBC Capital Markets -- Analyst

Thanks, guys. satisfactory evening, and thanks for bar not any the incremental detail. I had just a couple of quick questions. First was around the ATM growth in the quarter.

It was very nice to note it rebound up 26%. You did allege it came a diminutive bit short of expectations, and I'm just wondering what drove that delta for you guys. I know that you had been running at the supply level. I thought that would kindhearted of come by you to flat.

So just wondering if there were some call-outs there first.

Mike Hayford -- President and Chief Executive Officer

Yeah, Dan. Thanks. To allege it's below expectations, I referee I'd allege it this way: They had kindhearted of set a goal to come by back to year-over-year even on their revenue of ATMs. And as they shared in second, third quarter, they actually had pretty satisfactory orders, and they were a diminutive bit constrained by their skill to manufacture, which picked up in the third quarter and continued through the fourth.

So I referee what we'd allege is they had enough orders and backlog to come by to a year-over-year flat number. And the teams worked really, really difficult to come by the boxes out the door, come by them shifted and installed. But they were a diminutive bit short. And the constraint there was really manufacturing side as opposed to orders or backlog.

Dan Perlin -- RBC Capital Markets -- Analyst

OK. So a diminutive more of timing and so the expectation would be the incremental falls into the first half of the year -- first quarter of the year. The second thing is on the pivot away from M&A to internal investments. And so I'm wondering, was it something that as you were going through the strategic planning process that you realized now was the time to act to invest in these internal investments, in particular around software? Or was it a role of just M&A opportunities that were just beyond your equilibrium sheet at the discontinuance of the day?

Mike Hayford -- President and Chief Executive Officer

Well, I referee I'd say, first, what you described, they laid out their six kindhearted of strategic platforms in November. And what those are, those are areas that they feel tenacious that we've got assets that they can leverage and rob to market and win. And so they laid out the six areas. As they set their design together for investment, we've got some internal build-out that they necessity to do.

And they talked about Aloha and bringing that to cloud. They talked about the Emerald product, which we've got up and running at a couple of sites already discontinuance of this year that we're going to set some more money in, which gets it to a cloud-based retail product. They talked about Silver. They talked about what we're doing in the petroleum belt with their Optic product; and then what we're doing with Digital Insight, what we're doing with activating unquestionable on the bank side.

So they looked at a chain of products. They looked at the current pace and design that they acquire been executing for the final couple of years and said they acquire a chance to accelerate that and disburse a diminutive bit more money in '19 and come by to market faster. So they made the determination to execute that. I don't referee I'd looked at it and allege they could not find enough M&A opportunity.

I referee they silent note M&A and kindhearted of at the smooth that they had indicated in November at investor day where we're going to be buying a diminutive early stage. We're going to buy product. We're going to buy distribution. We're going to buy some market share and come by some leverage out of areas, particularly in their global services and professional services area.

So I referee they silent note the opportunity, but clearly, as you referenced, there's some larger ones that they will not participate in. But as they looked at '19, they said let's disburse -- shift a diminutive bit more into internal CAPEX and then disburse a diminutive less on M&A just based on the chance to build out their internal products.

Andre Fernandez -- Chief monetary Officer

Hey, Dan, it's Andre. Just to add, I referee when you gape at the performance of their software business, in particular, you note it's not exactly where they want it. So with the margins, I referee in my prepared remarks, the margins came down in fragment because we're incorporating a lot of third-party product. And I referee as Mike said, they necessity a broader software portfolio to reckon less on third party.

So I referee they referee of M&A with that in mind. Also, too, you gape on something relish software maintenance as we've had, although they're getting better, some product quality issues. So fragment of their CAPEX is besides investing to fulfill -- to meet a technical debt in software that they referee will then ameliorate their software maintenance revenues and margin over time.

Dan Perlin -- RBC Capital Markets -- Analyst

Great. I just want to sneak one more in, if I could, to Andre. So the 1 to 2% guidance, two things. One is, what's the FX assumption embedded in that? And then two, it wasn't clear if you were suggesting that the shift toward subscription revenues was not already contemplated in that.

You made it sound relish that might be up for review to the extent that that we're going to accelerate. Thank you.

Andre Fernandez -- Chief monetary Officer

Yeah. I don't referee we've disclosed. They anticipated some FX headwind in there. The FX overall was neutral for us for this year, but there is some implied in there.

I referee it's around 1% or so. And then they besides acquire their acquisition in there, and that's besides 1%. So again, there's -- when you add JetPay, the amount of organic revenue growth is sort of limited. I referee when I hinted at the shift, that really wasn't an repercussion so much in '18.

But as they develop the original products and actually, we're starting to note on the margin now that we're forced to resolve whether they rob something as a term license or they rob it as a subscription. And so as they start to consciously execute that and to the extent that it impacts their revenue, they just said, listen, they want to, we'll sustain you updated to the extent that it does and update you along the way. So there is some of that happening, which is contemplated in the 1 to 2%. To the extent that it increases, we'll sustain you posted.

Mike Hayford -- President and Chief Executive Officer

Yeah. Let me just add some color. So they talked about strategically the coalesce shift to recurring, and they set some goals to straggle from the mid-40s, which is where they ended up in '18, up north of 60% over a five-year period. They besides talked about shifting the coalesce away from hardware to software to services -led offerings.

So as Andre and Owen and the team built the budget, they looked at specific products that they acquire ready to travel to market and sell it as subscription so they come by a recurring revenue. And those are contemplated in the plan. I referee the other point is if they could accelerate and straggle faster to subscription, they would. So birthright now, they acquire baked into the design a smooth of migration to subscription that they believe is going to happen.

If they note an chance to accelerate, they will rob odds of that, and then they will share with you what happens during the year.

Dan Perlin -- RBC Capital Markets -- Analyst

Great, thank you.


And they will rob their next question from Katy Huberty with Morgan Stanley. tickle travel ahead.

Katy Huberty -- Morgan Stanley -- Analyst

Yes, thank you. satisfactory afternoon. First question, how are you thinking about first-half versus second-half revenue and earnings seasonality? Obviously, the company has had some back-end-loaded years or expected some back-end-loaded years coming into both '17 and '18. How are you thinking about seasonality in 2019?

Andre Fernandez -- Chief monetary Officer

Thanks. Katy, it's Andre. So in my prepared remarks, I referee I mentioned the cash flows. I referee we'll be very consistent with what's been the four, five-year average.

And likewise, their EPS at design is besides consistent with the four to five-year average. So I referee that's very much in line. When you gape at then what's happening over the course of the year, remember, you're starting the year with a very tenacious hardware backlog, and that's going to be offset by -- recall now we've got an acquisition of JetPay, which is initially dilutive and then improves over the course of the year. You've got interest, which is higher.

Interest has been increasing over the course of '18 and now, it's higher throughout '19. Also, their -- as you saw their tax rate, which was 19% in 2018 is higher in Q4 of '18, and then we've given you a 23 to 24% guidance for next year. Also, recall now some of their investments are around things relish Silver, which Mike talked about in his prepared remarks, and besides anticipated software margin improvement that they referee we're going to come by over the course of the year as they resolve product quality issues and as they disburse additional CAPEX in software. So again, overall, I think, again, sequentially in line with the final four or five years.

By the way, that -- as a data point, I referee first quarter was about 16, 16 and a half percent of total year EPS. That's their four to five-year average. And then when you just gape at the comp of '19 versus '18, you'll note a better earnings comp just year over year not versus the four, five-year average in the second half of the year. Because recall, the second half of '18, particularly the third quarter, was difficult for us with the manufacturing issues they had.

Katy Huberty -- Morgan Stanley -- Analyst

OK, that's helpful color. On native margins, they were down 200 basis points in the fourth quarter. Obviously, tied to the labor that you're doing in hardware, which is silent in process. But with this strategy, this shift toward software and services, clearly, the native margins necessity to start pitiful in the birthright direction to match that strategy.

When execute you referee you'll be through the labor in hardware so that that's not holding you back from showing the birthright margin trajectory?

Owen Sullivan -- Chief Operating Officer

Yeah. This is Owen, Katy. I think, from their perspective, they came through -- or entered the fourth quarter with silent some clamor in the system, if you will. Their self-possession smooth leaving the fourth quarter is significantly higher.

We believe that from the supply chain perspective, they acquire qualified the suppliers that they needed to insert into the supply chain. They acquire rationalized the supply chain and stood them up around the local markets in Mexico and Budapest and Chennai. And they referee we've got the production levels of performance where they necessity them. So they Come into '19 sentiment satisfactory about both the production and eliminating the headwinds on expedites and extraordinary costs for meeting the manufacturing needs in the fourth quarter.

And now they necessity to turn their attention to really leveraging what we've got in belt from a cost efficiency, cost performance standpoint. So they execute believe we're back on track. They -- I want to note us fulfill at the production levels and at the efficiency levels as they travel through the first quarter into the second quarter. We're sentiment relish we're on the proper trajectory to start pitiful the hardware margins much closer to the breakeven that we're bar not any looking for.

Mike Hayford -- President and Chief Executive Officer

I mean, Katy, since -- the bridge that Andre provided on the EBITDA lock, I think, speaks to what's going to betide in hardware, that in addition to some of the supply management that they execute on an annual basis, they acquire costs that they incurred in '18 over the transformation such as expediting and pitiful materials around and expediting and pitiful finished goods around that they will not incur. And they besides had costs related to transitioning from a couple plants that they owned to an outsourced provider. And they acquire some overlaps. So those costs travel away in '19.

And so to Owen's point, we'll execute a nice headway into improving profitability. They don't believe we'll come by it to -- profitable in '19, but we'll execute a pretty satisfactory movement and execute it much more toward breakeven.

Katy Huberty -- Morgan Stanley -- Analyst

Good to hear. Thank you.


We will rob their next question from Dan Kurnos with The Benchmark Company.

Dan Kurnos -- The Benchmark Company -- Analyst

All right. Great, thanks. satisfactory afternoon. Maybe if you guys -- I know you touched a diminutive bit on this in the script and in the slides.

But just you mentioned Service wallet share. Obviously, that was kindhearted of a broad highlight to the upside, in their view, in the quarter. Customer satisfaction, you called out, but any other incremental color you could provide there? And then just on JetPay, I know that you guys talked about some immediate customer uptake once you guys had it on the platform. You've given us some parameters around expectations for the year, but if you could back us referee how much of that is sort of organic JetPay growth versus how much of that is assumed customer wins and where there might be some delta there would be helpful.

Mike Hayford -- President and Chief Executive Officer

Yeah. Let's start with the services. So again, I referee they were pleased, year-over-year services, their margin increased by 110 points or 140 on a constant currency perspective. So we're continuing to note where we've made investments now in '17 and '18, specific actions that we've taken to ameliorate the technology that they leveraged, to ameliorate the model that they used in terms of kindhearted of the hub-and-spoke that we're using for services.

And then as you referenced, we're very focused on service. They did a number of things. So in addition to improving the margin, they did a number of things on the service platform to ameliorate their delivery to their customers and to focus not just on meeting their compress commitments, but focus on winning against their competitors. So specifically, ATM market, their goal is to be the best provider in the marketplace not just meet their obligation.

So services, they feel very satisfactory about heading into '19, and the design for '19 is to continue to ameliorate service quality and come by some margin expansion. On JetPay, obviously, we've picked up a bespeak of business. And the design is to really just to travel into their businesses where they already acquire a relationship. They acquire a relationship on the point-of-sale with hardware and with software in both the Hospitality commerce and besides the Retail business.

So existing customers who are using, in some cases, their hardware, their point-of-sale system that drives their enterprise, as well as a payment gateway relish connected payments. And then they would attach the merchant acquiring services that they picked up with the JetPay acquisition and complete the transaction and rob a fee for that. So the team birthright now, you may acquire seen with the press release literally the day after they closed, they acquire an Aloha client up and using JetPay for merchant acquiring. They continue to focus on adding more clients.

We'll execute that throughout the year. We'll add scale and capacity to JetPay, and their goal there is to cross-sell. So they acquire -- a chunk of the growth related to JetPay in '19 is not just year-over-year acquired revenue but besides growth in that business.

Dan Kurnos -- The Benchmark Company -- Analyst

Great. And if I could just sneak one more in, just to query the M&A question a diminutive bit differently. How much execute you referee -- if you're looking at kindhearted of the three to five-year plan, Mike, that you've outlined here, how much of the determination is -- you're looking at the, as you set it, internal maybe deficiencies or whatever it is on the tax stack. I referee maybe Andre brought that up.

How much of that is holding back growth versus going out there and buying kindhearted of what you necessity to tuck in to acquire this thing with the birthright coalesce and the birthright growth trajectory on kindhearted of a three to five-year time horizon?

Mike Hayford -- President and Chief Executive Officer

Yeah. I think, again, they looked at some of the assets that they acquire today. case would be in hospitality, the Aloha product, which has a very, very tenacious market share. And they said we're much better off investing in Aloha, continue to add feature-function, taking Aloha to the cloud and then continuing to pick up market share than trying to travel out and tack that on another product.

So selfsame in retail with the Emerald product and the investments we're going to execute in Emerald. I would allege the selfsame in Digital Insight for what we're -- where they acquire hosted offerings focused on the U.S. They believe they acquire a very tenacious product, and they felt better about investing in their own product in those three examples than they did going out and acquiring. But I don't want to -- so they silent referee there's opportunities to execute M&A.

We're going to continue to pick up products. And again, to set it into perspective, they referee their brand and their distribution achieve and their skill to install and implement with their services platform is stronger and larger than the product coalesce that they have. So they gape at it as an chance to pick up more products relish they did with StopLift, relish they did with Zipscene where those are going to be cross-sell products. We've picked up a HR and payroll system with the JetPay acquisition that we're going to cross-sell under the SMB market.

So we'll continue to gape opportunistically at areas that they can expand just based on, they referee they acquire some leverage margin with their footprint.

Dan Kurnos -- The Benchmark Company -- Analyst

Great. Thanks for bar not any the color.


Moving next, we'll travel with Matt Summerville with D. A. Davidson.

Matt Summerville -- D.A. Davidson -- Analyst

Thanks. Two questions. First, can you just observation specifically on the ATM business? Maybe talk about the underlying tempo you're seeing in terms of incoming order rates across the three major regions, kindhearted of frame up the market, if you will, and kindhearted of removed from that the clamor around the delivery challenges, etc., that you would acquire over the course of the year. Again, trying to come by a real feel for the underlying tempo in that commerce specifically.

Mike Hayford -- President and Chief Executive Officer

Yes, this is Mike. Let me just start with -- kindhearted of at a macro smooth then I'll acquire Owen and Andre kindhearted of cover the regions. So again, 2018, I don't referee -- considering it was a pretty satisfactory ATM year for us, that they start to ramp up in the third quarter then we're hitting the stride in the fourth quarter with manufacturing. But again, they had tenacious enough orders that they silent exited the year with a backlog.

And so they feel satisfactory about running into '19 that we've got their plans able to address the backlog and metamorphose that into revenue. So year over year, they gape at ATMs, where final year, they were struggling to come by to breakeven. They referee we'll come by a diminutive growth out of ATM commerce this year into '19. And they -- a diminutive bit of that conviction is just the backlog is strong.

And then they -- everything we're seeing is that the market is silent holding up for ATMs, predominantly, it's literally as they replace offshoot function, less as a cash dispenser and more as a substitute for automating what takes belt in a offshoot for both personal lines and diminutive biz lines. Owen, execute you want to talk to kindhearted of the...

Owen Sullivan -- Chief Operating Officer

Yes, I would accord with bar not any of that. If they gape at '18, had their manufacturing environment held pace to '17, signification if they had maintained the selfsame conversion rate, they would acquire been flat, probably up 1 point on ATM. So the momentum was there. What was seen in terms of backlog birthright now, their order rate is around -- just about 9% growth year over year.

And their backlog coming into the first quarter is up 22%. So they referee we're sentiment the momentum that the market is -- they silent referee exists in the marketplace. claim for the 80 chain is very strong. We're getting satisfactory tailwinds from both Win 10 and from some of the competitive activity out there.

Across the regions, I would allege the U.S. market continues to be very strong. Europe is flat to slightly up. We're seeing less and probably down in the Asia Pacific market.

But generally, they note that momentum coming out of the year into certainly '19 with a pretty tenacious outlook that if they sustain executing out in the territory and sustain producing at the smooth they are, they should acquire a satisfactory ATM performance in '19.

Matt Summerville -- D.A. Davidson -- Analyst

And then just as a follow-up question. Would you guys be willing to parse out the magnitude of onetime, I'll just call them, hits you took in the hardware commerce due to some of the self-inflicted stuff that you've talked qualitatively about today?

Mike Hayford -- President and Chief Executive Officer

Yeah. I mean, they -- again, they had a couple of different areas that hit us because of bar not any the transportation and the movement, they had bar not any the plans. I don't know, Andre, if there's a uneven kindhearted of ambit that that hit us with.

Andre Fernandez -- Chief monetary Officer

Well, listen, I referee what you saw in their charts was on an operating basis, they lost, I referee it's in the supplementals, $125 million this year. But sequentially, that is improving. And I referee we're saying, listen, we're not going to wreck even next year, but we're going to dramatically reduce that loss. And I referee we're going to try to reduce that by more than half.

So that's $50 million to $60 million that we're going to pick up through a combination of onetimers in 2018 that won't repeat, a better pricing environment, some savings besides that we're getting from their manufacturing transformation initiatives as well. So year over year, again, we're going to shrink that deficit by probably at least 60 million, $70 million.

Matt Summerville -- D.A. Davidson -- Analyst

Thank you very much guys.


Moving next, we'll rob a question from Ian Zaffino with Oppenheimer Funds. tickle travel ahead.

Ian Zaffino -- Oppenheimer and Company -- Analyst

Hi. Thank you very much. The question will be on the services side. We've seen some nice margin expansion there.

How much more execute you referee there is? Or execute you acquire a target out there that's -- internally that you're targeting?

Mike Hayford -- President and Chief Executive Officer

Yeah. We're pretty pleased with the improvement final year, 110 basis points or 140 on a constant currency basis. Their goal has been, each quarter, to pick up some improvements. We've got some plans in '19 to continue to pick up incremental over the course of '19.

I execute referee they hope it to leisurely down. I referee the improvements we've seen the final couple of years with the very focused application and the efforts been focused around not just cost take-up but changing the model, besides driving revenue and driving efficiency with scale. So I referee you're going to note that leisurely down a diminutive bit in '19, so they will not come by quite the selfsame margin expansion. And then what I would allege is going forward, I referee they feel satisfactory about the model, and they necessity to add some scale to it, signification add some more customers in a market to continue to come by basis point improvements.

So I'll leave it at '19, we'll come by a diminutive bit of increase, and then we'll acquire to gape heading into '20 whether they could pick up some more expansion.

Ian Zaffino -- Oppenheimer and Company -- Analyst

OK. And then just a follow-up on the revenue guidance. It seems relish so-so. I referee you said organic revenues will be roughly flat to maybe up 1%.

Is that what you said? And then, I guess, the follow-up is really what I'm getting to is, how execute you note it breaking out between the different businesses and the different divisions as far as -- will everything be a uneven grow or a uneven flat, execute you hope any declines, etc. Thanks.

Mike Hayford -- President and Chief Executive Officer

Yeah. I'll start with the kindhearted of revenue roll. So they said 1 to 2% revenue growth. And again, if you gape at JetPay, that's almost one point.

So organically, you could gape at that and allege it's 0 to 1%. I referee what they shared at investor day is they were going to come by back to growth in 2019. And based on '18, it was off a couple of points. And so they execute design to come by growth in '19.

We built a design that they feel satisfactory about. But again, we're looking at not only getting back to growth and driving some incremental improvement in their profitability, we're trying to change the business. And I referee they shared at investor day that this is a three to five-year journey that will continue to come by some growth. But including in that growth is changing the coalesce and pitiful it to recurring.

So we're going to acquire a diminutive bit dampened revenue growth because they are going to be shifting from their businesses to subscription-based. You're going to note us straggle from hardware to software and services. They acquire a lot of investment going on in software and services in 2019 so they can continue that move. But again, it's not going to be a one-year shift.

It's going to rob a couple of years to come by there. So I'll let Andre give a diminutive color into where they note the growth.

Andre Fernandez -- Chief monetary Officer

Yes. No, I referee you hit it. It's -- they said JetPay, so payments, not only the core business, as Mike said, but besides attaching payments onto things relish Silver, which is one of the key areas that we're investing in. So as they disburse CAPEX on Silver and ramp-up Silver, every Silver box that goes out, it's going to acquire a payment solution connected to it as well.

So you got payments, Silver and the payments related to Silver, the ATMs they talked about and then a shift in licenses, as they said, I referee on the margin, we're looking at potentially lesser term licenses in some areas and then more toward recurring, which could acquire a dampening effect. I referee where the margin growth and it's going to Come from is just more productivity, both in, as I said, as they disburse more in getting margin improvement on the software, as well as the hardware that they talked about.


We'll straggle next to Rob Wildhack with Autonomous Research. tickle travel ahead.

Rob Wildhack -- Autonomous Research -- Analyst

Hi, guys. I wanted to query a diminutive more about the shift from license to subscription. Can you talk about any feedback you've received from customers so far and if there's been any diversions in those responses across the different verticals?

Mike Hayford -- President and Chief Executive Officer

Yeah. Let me -- so again, we're at the nascence of that journey, and they did very diminutive in '18. You could just assume none. I mean, they set plans in place.

We had some products. They don't acquire bar not any of their products ready to execute a shift to subscription or cloud. So they didn't acquire much in '18, by the way, of going out and sampling the market. Owen and his team acquire done a lot of labor looking at how execute they bundle, how execute they package that and travel to the market in that fashion.

We've started to execute calls in this fashion, and they started to acquire some very -- some satisfactory success around feedback. But we're early stage. Hopefully, at the discontinuance of this quarter, when they execute their call, they can talk about some of the successes going forward. We've planned, again, incrementally that we'll acquire some success in 2019, which is why we're at the smooth that we've indicated in terms of guidance.

If they acquire better success than they think, again, we'll Come back and give you an update. So referee of it as early stage, and we'll report every quarter at how well that transition's going.

Rob Wildhack -- Autonomous Research -- Analyst

Makes sense. And final quarter, you called out the competitive environment as being a tailwind. Owen, you touched on it a diminutive bit, but can you give us some more detail as to what you're seeing now and kindhearted of what you're expecting for 2019?

Owen Sullivan -- Chief Operating Officer

I'm not positive we've quantified exactly what the competitive factor of market activity looks like. I mean, in general, we're sentiment relish there is silent an poverty-stricken lot of chance out there. Their folks are being as aggressive in terms of their marketing plans and their coverage design as they acquire challenged them to be. And I referee what we're seeing is a collective of results, bar not any the different reasons.

But I haven't quantified how much of it's from Win 10 or from competition. Their sense is that there's clearly some tailwinds there, but they haven't really quantified.

Mike Hayford -- President and Chief Executive Officer

Yes, I mean, they feel pretty satisfactory about their chain 80, which they rolled out final year. And again, they had hit some challenges getting it out the door because the claim was a diminutive stronger than they anticipated. They feel satisfactory about that compared to the competition. I referee they feel satisfactory about where they sit vis-à-vis some of their competitors and the feedback from marketplace in terms of where we're positioned with their capabilities around servicing ATMs and again, their machine itself.

So I referee we've said we're going to come by some growth back in ATMs. I referee they feel that we'll win their share or may be a diminutive more than their share in the marketplace. They acquire a couple of tenacious competitors there, but they feel good. Self-checkout, they acquire a broad initiative final year to come by a self-checkout device out the door.

Got it a diminutive bit late, but they started to come by some sales in the final half of the year. Year over year, self-checkout was not tenacious in '18, but they hope that to Come back a diminutive bit. Competitively, they referee self-checkout will be good. I'd allege the Retail side, we're looking at that.

We feel pretty good. With some of the hardware issues, they got hardware issues on the retail point-of-sale systems going out the door, their only concern there is that they acquire customers who typically relying on us. And they acquire to watch to execute positive they Come back now that they acquire the capacity to deliver. So we'll watch that.

But again, on ATMs and self-checkout, they feel pretty satisfactory about their competitive position.


And we'll straggle to next to Paul Coster with JPMorgan. tickle travel ahead.

Paul Chung -- J.P. Morgan -- Analyst

Hi, thanks. This is Paul Chung on for Paul Coster. So just to result up that much easier comps in self-checkout and point-of-sale. So just wanted -- I want to hear about some of the deals that you acquire in the pipeline that give you some self-possession for some growth there.

Mike Hayford -- President and Chief Executive Officer

Well, without, I mean, mentioning specific deals, again, on self-checkout, they talked about final year about getting their SCO-6 out the door, particularly for the European market. And it's diminutive bit longer than they anticipated. So they acquire that out there now, and they execute acquire a diminutive bit easier comps. So they feel pretty satisfactory about SCO again.

Point-of-sale, the biggest repercussion in '18 was their Optic device, which was a -- it's a petroleum gas top head of a pump device that they had pretty satisfactory sales in '17 and in '18, did not materialize the sales based on their skill to come by the product up and running for additional customers. So they acquire a diminutive bit more self-possession in that coming back in '19. I'd allege as you gape at the growth year over year, again, we've got 1 to 2% on, in particular, JetPay. And it's going to be a pretty satisfactory balance.

We hope some of the products that they focused on in '18 to be in the market for '19 and to be driving some sales. I don't know that I'd call out any particular deal or customer that's going to -- that we'd allege is going to execute a contrast per se other than bar not any of them are going to back fill in their bespeak for '19.

Paul Chung -- J.P. Morgan -- Analyst

OK. And then my follow-up is on the ATM space. So with the consolidation happening possibly in the regional banking space, how does that kindhearted of repercussion future ATM software demands, margin, etc.?

Mike Hayford -- President and Chief Executive Officer

Yes. A diminutive bit, they acquire to gape at it and allege the number of ATMs is kindhearted of what drive their business. And so they believe the number of ATMs, at least on the mergers that got announced, they are going to continue to be out there. In some cases, you worry a diminutive bit on each side.

I referee in this situation, they acquire very satisfactory relationships on both entities that are combining. They gape at it, relish you said, the hardware -- they gape at the Service on top of the hardware, they gape at the software stack on top of the hardware. And their goal is to be a winner in the Service stack, to be a winner in the software stack and be a winner in the hardware stack. So in this situation, I don't referee they note anything at risk for us in that combination, but we'll acquire to note how that plays out the next couple of weeks.


And at this time, I would relish to turn the conference back over to Mike Hayford for any additional or closing remarks.

Mike Hayford -- President and Chief Executive Officer

I just want to thank everyone for joining us today. To close, in '18, they made significant progress in improving their execution and positioning NCR to recrudesce to growth. I'm confident that their strategy they shared at their investor day will create long-term shareholder value. The design that they just laid out for 2019 puts us on the path to achieve their goal, and their entire team is committed to achieving their goals for the year.

Again, I want to thank you for your time and gape forward to speaking with you again on their Q1 earnings call and providing an update on their commerce progress.


[Operator signoff]

Duration: 63 minutes

Call Participants:

Michael Nelson -- Vice President of Investor Relations

Mike Hayford -- President and Chief Executive Officer

Andre Fernandez -- Chief monetary Officer

Dan Perlin -- RBC Capital Markets -- Analyst

Katy Huberty -- Morgan Stanley -- Analyst

Owen Sullivan -- Chief Operating Officer

Dan Kurnos -- The Benchmark Company -- Analyst

Matt Summerville -- D.A. Davidson -- Analyst

Ian Zaffino -- Oppenheimer and Company -- Analyst

Rob Wildhack -- Autonomous Research -- Analyst

Paul Chung -- J.P. Morgan -- Analyst

More NCR analysis

This article is a transcript of this conference call produced for The Motley Fool. While they strive for their ridiculous Best, there may be errors, omissions, or inaccuracies in this transcript. As with bar not any their articles, The Motley Fool does not assume any responsibility for your expend of this content, and they strongly embolden you to execute your own research, including listening to the call yourself and reading the company's SEC filings. tickle note their Terms and Conditions for additional details, including their Obligatory Capitalized Disclaimers of Liability.

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Motley Fool Transcribing has no position in any of the stocks mentioned. The Motley Fool recommends NCR. The Motley Fool has a disclosure policy.

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