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1Z0-610 exam Dumps Source : Siebel CRM On claim 2006 administrator

Test Code : 1Z0-610
Test name : Siebel CRM On claim 2006 administrator
Vendor name : Oracle
: 81 real Questions

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Oracle Siebel CRM On Demand

White Springs Recreates Miller Heiman's earnings entry supervisor for Oracle's Siebel CRM On claim | real Questions and Pass4sure dumps

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Which companies are Oracle and Siebel On claim CRM rivals? | real Questions and Pass4sure dumps

Which providers present products that you'd dependence to exist Oracle/Siebel On claim CRM rivals? we're evaluating CRM and we're looking for alternatives to Siebel On Demand.

Oracle CRM On Demand's chief characteristic is that it is deployed as a utility as a carrier (SaaS) solution. As such, its leading opponents are the other "SaaS gamers" -- and RightNow. Microsoft additionally presents a SaaS option. SaaS CRM items are gaining market acceptance due to quick time-to-value, usability and low upfront costs. This cost proposition is pleasing to SMB buyers and is getting expanded acceptance in instruments of enterprise-category businesses.

here's a abstract contrast for totality four:

Oracle CRM On Demand

Oracle CRM On Demand's functionality has been stronger in the eventual 18 months. The apparatus has very tenacious earnings drive automation (SFA) capabilities and offers sound assist for advertising, associate channel administration, customer service and analytics. but it surely lacks container provider and eCommerce capabilities. Oracle CRM is innovating with current capabilities akin to convivial CRM (Fusion aspect functions) to raise collaboration, innovation and adoption of CRM within agencies.

In admixture with its sister items, Oracle's Siebel and Siebel CRM expert version, Oracle CRM On claim lets shoppers select amongst commercial enterprise-grade SaaS, hosted, packaged and service oriented structure (SOA)-based mostly ingredient purposes. Oracle CRM On claim is most advantageous suited for agencies that want a SaaS deployment formula and are committed to the Oracle platform and Oracle technologies.

Salesforce CRM

Salesforce CRM is a straightforward-to-use implement with profound SFA capabilities. The product additionally boasts potent performance in associate relationship administration and sound sheperd for client carrier. where the solution is weaker, besides the fact that children, is in serve for marketing, box provider, consumer analytics and eCommerce.

The software is constructed on proper of a latest architecture, enabling for potent scalability, reliability and availability, and openness to hook up with other applications via net functions. despite the fact, the product is just attainable in SaaS deployment, so businesses choosing exigency to exist dedicated to the SaaS deployment mannequin. CRM is an utility most fulfilling arrogate for groups that are seeking an easy-to-use, totality of a sudden deployable income management and consumer carrier CRM application, and who're committed to the SaaS as deployment approach.

RightNow CRM

The enterprise's mission is to serve organizations grow their groups with the aid of supplying enhanced customer experiences while reducing working charges. RightNow CRM's key strengths are customer service and internationalization. Its low upfront software expenses are fascinating to organizations which are hesitant to consign significant amounts of capital to a CRM product. Drawbacks to the answer, however, are weak assist for box provider and eCommerce.

despite the fact the colossal majority of consumers select RightNow CRM in SaaS deployment, the product is likewise available in on-premise deployment and the code basis is the identical — permitting buyers the flexibility to migrate from one deployment system to another. it is optimum suited for B2C businesses in want of a consumer carrier-centric CRM suite respond with a speedy time-to-price.

Microsoft Dynamics CRM

Microsoft is making an attempt to exploit its desktop functions energy. The Dynamics CRM product gives sound, however no longer industry-main, capabilities in revenue, advertising and client carrier, however is weaker in eCommerce, accomplice channel management and box provider.

buyers possess a complete scope of deployment alternatives: on-premise, SaaS, on-premise hosted or hybrid. The answer's code is an identical regardless of deployment option, so migration from one deployment class to one more is comparatively effortless. enterprise consumers might exist interested in Microsoft Dynamics CRM if they possess made a dedication to a Microsoft infrastructure with a view to reduce their complete cost of possession (TCO) in purchasing and managing traffic technologies. patrons additionally like Microsoft Dynamics CRM's usability, lower cost and its quick time-to-value compared with natural CRM purposes.

Editor's notice: find out about different SaaS CRM vendors in their CRM product listing.

Oracle Siebel Releases CRM On claim Integration Pack | real Questions and Pass4sure dumps

TMCnet Contributing Editor

Oracle (information - Alert) has announced the everyday availability of the Siebel CRM On claim Integration Pack for Oracle E-company Suite, described by way of Oracle officials as "supplying pre-built integration between its subscription CRM application" and returned office suite.

And hello, it can likewise exist yours for $30,000 per processor. terms, circumstances and restrictions follow. Contact their respectable friends at Oracle for the lowdown.

This latest edition of Siebel CRM On claim lets shoppers pace the implementation of conclusion-to-end enterprise techniques, in keeping with the product description from Oracle.

The Siebel CRM On claim Integration Pack for Oracle E-business Suite -- or SCODIPOES, as it's conversationally widespread -- is a ingredient of the Oracle utility Integration structure, during which Oracle is delivering pre-constructed integrations across Oracle ERP, CRM and industry functions using a common kick model and an open, traffic manner Execution Language based mostly platform.

These integration capabilities give consumers and companions the capacity to integrate between Siebel CRM On claim with other purposes and methods. as an example, Oracle officials say, the SCODIPOES "streamlines traffic procedures that span purposes, such because the probability to cite/order process."

The pre-constructed SCODIPOES -- i am getting fond of that acronym, however i am pessimistic on its legs -- comes with now not best bi-directional information synchronization, but likewise UI-level enterprise procedure integration across both purposes. It makes exhaust of Oracle Fusion Middleware know-how.

Anthony Lye, Oracle Senior vp, CRM On Demand, says SCODIPOES lets groups "install complicated client-facing company methods that span the front and lower back workplace," combining Oracle E-enterprise Suite with the interface of Siebel CRM On Demand.

remaining month Oracle announced that latest CRM customer Swisscom, a communications company in Switzerland, has applied Oracle Communications Billing and salary management to "convey and invoice for media and leisure features together with ringtone and film downloads and IPTV."

Swisscom officials articulate the utility is tasked with improving the time to market for brand current media and enjoyment services from nine months to a number of weeks.

Swisscom has been the exhaust of Oracle's Siebel applications for its entrance-office and customer relationship management (CRM) application to its more than four million fixed line and 4 million cell customers, as well as broadband and IPTV (information - Alert) subscribers.

In mid-April Nucleus analysis, a seller of tips know-how analysis and advisory services, released its Siebel CRM On claim Guidebook.

obtainable at, the e-book "highlights the experiences of both fresh and lengthy-time purchasers" of Oracle's Siebel CRM On Demand, prescribing "surest practices for deployment, first-class-tuning and missteps to sustain away from in maximizing value from Siebel CRM On Demand," in keeping with Nucleus officers.

David Sims is a contributing editor for TMC (information - Alert) web.  For greater articles delight talk over with David Sims' columnist page.

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Cisco WebEx and Oracle Launch Collaborative CRM Solution | real questions and Pass4sure dumps

SANTA CLARA, Calif., October 23, 2007 - On-demand collaboration applications and services leader WebEx, now fragment of Cisco®, and Oracle, the world's largest enterprise software company, today announced that they will proffer Oracle's Siebel CRM On claim Service, an award-winning customer relationship management (CRM) application service, through the WebEx Connect application ecosystem. CRM On claim by Oracle delivered by WebEx combines Cisco WebEx's on-demand collaboration expertise with Oracle's enterprise-class Siebel CRM On claim Service, to create a collaborative CRM designed to accelerate sales cycles at businesses of any size.

According to Gartner Group, the worldwide CRM sector is expected to exceed $7.4 billion in 2007, climbing to $11.4 billion in 2011. Growth for on-demand CRM solutions is projected to exist twice the rate of the overall CRM sector.

"Together, Oracle and Cisco WebEx possess the integrated solution that companies exigency to manage their customer relationships and gain it easy to upshot traffic cost effectively online," said Erica Ruliffson, group vice president, Siebel CRM On claim North America sales.

WebEx Connect enables a current generation of collaborative traffic applications and services. The WebEx Connect client allows users to build mashup applications customized for particular traffic processes from on-demand, on-premise or on-the-desktop applications. For example, a WebEx Connect user can quickly build a sales mashup with WebEx Sales Center, Siebel CRM On Demand, a convivial networking site, and an e-mail and calendaring client. These traffic mashups improve productivity by integrating with WebEx Connect's unified collaboration and communications capabilities to provide contextual collaboration within a traffic process.

"Effective collaboration accelerates any traffic cycle, and when combined with CRM, brings salespeople closer to their customers," said Subrah Iyar, vice president and common manager, Cisco WebEx. "This alliance brings together three fast-moving trends: enterprise 2.0 mashups, the explosive CRM zone and on-demand application platforms."

WebEx CRM On claim by Oracle delivered by WebEx allows sales professionals to manage their entire sales process from within a separate collaborative application suite. Users can easily market, demonstrate, present, track, forecast and proximate with the combined capabilities of WebEx collaborative applications and Siebel CRM On Demand.

WebEx CRM On claim by Oracle delivered by WebEx offers a comprehensive set of CRM capabilities including:

  • Sales management tools that allow users to engage prospects at key points in the sales process
  • Sales dashboards that consolidate censorious information and streamline activities for a 360-degree view of every opportunity
  • Integrated reporting to improve sales productivity by automatically tracking WebEx meetings and prospecting activity
  • Powerful forecasting, reporting and pipeline visualization tools to anatomize sales data
  • Real-time process management to optimize sales methodologies with testing and analytical feedback
  • CRM On claim by Oracle is available today from the Cisco WebEx sales organization; it is scheduled to exist available through the WebEx Connect application ecosystem in early 2008. For more information, run to,

    On November 6, WebEx will host a free webinar on accelerating sales cycles with collaborative CRM. To register, delight visit,

    WebEx and Oracle will both exist presenting how they are integrating the power of Web 2.0 technologies with proven sales techniques to expand sales velocity and volume at the upcoming Sales 2.0 conference,

    About WebEx Connect

    WebEx's CRM On claim by Oracle delivered by WebEx is one of the many applications users will exist able to access through their WebEx Connect and its grid of applications. Announced in September 2006, WebEx Connect will enable users to integrate data from multiple applications into collaborative workspaces, custom designed for their particular workflows and traffic processes. Unlike traditional transactional applications, WebEx Connect is designed to improve productivity by enhancing collaboration and interaction between individuals. By using open Web 2.0 protocols and collaborative WebEx applications programming interfaces (APIs), WebEx Connect will gain it easy to proper on-demand, desktop, and enterprise applications to create composite, "mashup" applications.

    About Oracle

    Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit their Web site at

    Oracle CRM On claim data integration raises big issues | real questions and Pass4sure dumps

    Integrating data from hosted Oracle CRM On claim applications with on-premise IT systems can improve overall effectiveness and productivity everywhere from the call headquarters to the sales department to executive offices, but companies had better Take a arduous behold in the mirror before getting starting, according to industry experts and IT professionals.

    It's a lesson that Wayne Sadin, the CIO of Loomis, a158-year-old secure cash handling and automated teller machine servicing company headquartered in Houston, knows totality too well.

    Sadin oversaw his firm's recent migration from's hosted sales oblige automation (SFA) application to Oracle CRM On Demand, the hosted CRM offering Oracle acquired from Siebel Systems Inc. in 2006.

    Ever since going live with the product just over a year ago, Loomis has been using Oracle CRM On claim primarily to let sales representatives manage the process of touching a lead from suspect to prospect to order to billing. Sales managers, meanwhile, exhaust the system to follow the progress their sales teams are making in the field.

    Today, Sadin and his team are preparing to integrate Oracle CRM On claim data with its internal IT infrastructure and applications.

    Loomis currently uses Oracle CRM On claim for SFA while running a host of other Oracle E-Business Suite applications, including on-premise customer service applications. As fragment of planning for the data integration initiative, Sadin said, his solid had to score a very precise wield on what it hoped to accomplish, because identifying and stating those goals clearly would ultimately serve impose how the company should proceed from a technological standpoint.

     The solid decided that the primary reason for the Oracle CRM On claim data integration project was to gain confident that the company's sales reps had better information at their fingertips when meeting with clients. Oftentimes in the past, sales reps would enter into a meeting hoping to sell the client on a current product or service, not knowing that the client was behind on his payments or was miffed about some sort of service-related snafu. Loomis likewise hopes to provide its sales reps with better information about where they stand with respect to their commission payments.

    "The challenge is [that] you've got sales on claim and everything else on-premise, and they possess a lot of data," Sadin said. "Now, how upshot they best score that data to the salespeople?"

    After identifying the goals, the company quickly realized that the actual Oracle CRM On claim data integration initiative was one of the eventual pieces of the puzzle. First, Sadin said, the company would possess to launch some current applications. They included Oracle's incentive compensation system, which will serve as the commission-tracking system, and Oracle I-Receivables, which is an electronic interface to Oracle E-Business Suite Receivables that will allow Loomis to customize bills and interact with customers when they possess billing questions.

    As fragment of the Oracle CRM On claim data integration project, Loomis invested in Oracle's Application Integration Architecture (AIA) and its general-approach Product Integration Pack. Through Oracle's AIA and Product Integration Pack offering, users can build and customize connections between applications whether they're hosted or in-house.

    "We looked at Oracle's approach and [realized] that if they buy totality the stuff from Oracle, it fits together really beautifully," Sadin explained. "All the stuff dovetails and so they can upshot things like tow commission information out of the accounts receivable system, and they can start with a sale [and] rush that data into their billing and constrict system. And with the commission system, they can pattern the commission and prove it to the rep."

    Oracle CRM On claim data integration: More things to respect The entire conception of combining on-premise data and applications with data gleaned from Oracle CRM On claim – or any other hosted, on-demand or Software as a Service (SaaS)-type application – brings up architectural concerns that require a company to understand exactly where it is now and where it would like to exist in the future, according to experts.

    "This raises a pretty big issue, and that is how to proceed across multiple sources for data services and SaaS-type activities," said Dana Gardner, principal analyst with Interarbor Solutions, a Gilford, N.H.-based IT architecture and consulting firm. "For [perhaps] decades, people possess been dealing with integration, and now they've got basically another integration point."

    Tactics versus strategy For Loomis, which already had a major investment in Oracle E-Business Suite, the path was clear: Add the E-Business Suite applications necessary to accomplish company goals and connect those with Oracle CRM On claim and existing in-house applications through Oracle AIA.

    Industry experts say, however, that other companies using Oracle CRM On claim may exist dealing with a greater hodgepodge of vendors' applications in-house, and the choices may not exist as clear. Those firms may exist tempted to conduct point-to-point data integrations to meet the needs of the moment, but experts articulate that isn't always a solid long-term solution.

    "I believe in a lot of cases what you've got are tactical versus strategic issues," Gardner said. "On a tactical basis, companies might just behold at one particular application like CRM and select that they don't exigency to upshot an architectural reevaluation because they're simply going to bring in one limited data stream and exhaust that across several different processes that they're focused on. But if you start doing that for multiple applications, you're going to race into a complexity roadblock."

    Instead, Gardner said, companies should exist thinking more strategically. That means focusing on how the solid can gain the Oracle CRM On claim data integration drudgery across applications at the enterprise level. The strategic approach, he said, requires profound thought about service-oriented architecture (SOA), standards, and more methodological approaches to things like governance and data quality.

    "For a lot of companies, it makes sense to start thinking about your strategy even if you're only embarking on some of these tactical activities," he said.

    For companies dealing with that greater hodgepodge of in-house applications, there are third-party software vendors that can serve out with an Oracle CRM On claim data integration, according to Liz Herbert, a senior analyst with Cambridge, Mass.-based Forrester Research Inc.

    "Some people upshot like point-to-point coding character integrations if they're not interested in using any of these tools," Herbert said. "But I believe that is sort of dying off. Up until about a year ago, that approach was silent heavily used."

    Don't overanalyze One key lesson that Loomis's Sadin has scholarly through his experiences with Oracle CRM On claim is not to overanalyze the project in the boardroom. Instead, he said, grab a test server and Take a behold at what the data rush from Oracle CRM On claim will behold like when it's hooked up with an in-house system. Doing so may reveal some unexpected benefits.

    "If you possess a running E-Business suite and you possess a running on-demand system, you can anatomize this to death, or you can Take the approach of putting the product right into test," Sadin said. "You'll probably find that you exigency to modify less than you thought. With the Oracle system, it's easy to change confident things or confident behaviors, but the data stays fairly constant unless you really Take a hatchet to it."

    Sadin's closing counsel to those embarking on an Oracle CRM On claim data integration project?

    "Don't exist fearful to integrate on premise and on demand," he said. "The world is touching to the cloud, whatever that means to you, and the sooner that people start figuring out that you don't control everything anymore, the sooner they're going to build the governance and the management infrastructure to serve their company change more quickly."

    Comparison of SAP C/4 HANA and Salesforce | real questions and Pass4sure dumps


    After attending SAP’s flagship conference a few months ago, I left intrigued on the current pitch SAP made to everyone who attended the conference. There is usually something to entice people with the latest and greatest thing us technologist possess to have. Basically, generating more sales for SAP. It was S/4 HANA, then Leonardo, and now something called C/4 HANA. It is the tech giant’s attempt to enhance the digital experience, score to know the customer better, and directly compete against Salesforce in the CRM space. The “C” stands for customer and the “4” stands for 4th generation. SAP isn’t the greatest when naming its tools and they sustain changing acronyms every yoke months; however, this aligns with the leisure of the HANA platform. C/4 HANA is a rebranding of Hybris and the newly acquired Callidus Cloud technologies to provide a holistic customer experience.

    In the press release announcing C/4 HANA, Bill McDermott, SAP CEO, says, “SAP was the eventual to accept the status quo of CRM and is now the first to change it. The legacy CRM systems are totality about sales; SAP C/4 HANA is totality about the customer.” Really? SAP CRM was the legacy provider and generally behind the status quo. They must possess conveniently forgot they were the flagship CRM provider with SAP CRM. It was the run to CRM application until Siebel and ultimately Salesforce came along and disrupted the entire industry with cloud computing and a no code approach to SaaS. SAP then followed up with CRM on claim and C4C.

    With totality that aside, McDermott is correct. CRM systems are more than just sales oblige automation, but technologies that serve traffic possess a separate view of the customer. The more they understand their customers through their behavior, orders, people, etc, the better they can service them which ultimately leads to a better relationship and more revenue.

    The following does a side by side comparison of both SAP C/4 HANA and Salesforce. It would exist impossible to compare everything apples to apples, but I focused on high flat functionality and provided a very simplistic view for understanding purposes. Each application is broken into four major clouds: Marketing, Commerce, Sales and Service. There is an underlying data layer or “Platform” for each application that serves as the basis layer for each cloud along with the capability of extending the functionality beyond what each cloud offers.

    Marketing Cloud

    The current version of SAP Marketing Cloud is similar to salesforce’s Pardot. Both upshot a very superb job on tracking customer behavior, shove management, and leveraging machine-based learning for smarter lead nurturing.

    However, Salesforce Marketing Cloud is more than just Pardot. They possess provided other features in Journey Builder, convivial Studio and Advertising Studio that brings together commerce, sales and service powered by Einstein, artificial intelligence software, that uses hundreds of millions of data points to track consumer behavior. For example, a marketer can automatically rotate off advertising of a specific product to a customer if a service request has been Put in. There is nothing more irritating than having a promotion glitter in front of you on how unbelievable the product is when you just had an issue with it. Salesforce Marketing Cloud allows you to consolidate totality convivial media content about your brand and create service tickets real time to address issues people are posting. Mobile Studio uses location-based technologies and allows you to deliver mobile messages alongside email, ads, and web campaigns to create a consistent customer journey across every channel.

    As of today (Aug 2018), only shove management leverages SAP Leonardo. On the roadmap SAP will further that capability to Lead Conversion Propensity and Customer Retention. One highlight for SAP Marketing Cloud is the Agency Collaboration. It enables customers and marketing agencies to collaborate on marketing activities. You can hand over the keys to the castle for totality marketing activities in your system or allow agencies access to a portion.

    Advantage: Salesforce

    Commerce Cloud

    Though Salesforce Commerce Cloud is a visionary leader for eCommerce in its ease to install, easy to manage and simple licensing, it isn’t truly comparable to the vast capabilities of SAP Commerce Cloud. Salesforce made a shove for relevance in the commerce space in 2018 with the purchase of CloudCraze. It gives consumers a personalized shopping journey through multiple channels including web, mobile, convivial and in-store. However, CloudCraze and Salesforce Commerce Cloud are built on two different platforms and since this is a current acquisition, the roadmap of integration is silent unclear. Additionally, the Commerce Cloud is a one size fits totality approach to any industry. This could require additional investments in customizations or confederate channel components to proper one’s traffic model.

    The SAP Commerce Cloud (previous known as Hybris) as been the leader in the B2B space for nearly a decade. It was named the best commerce platform for 2018 according to the Gartner (magic quadrant below). The industry accelerators, comprising layouts and customer journey templates can score customers up and running very quickly. The most significant differentiator is the integration across the C/4 HANA platform. A customer can review their price lists, anatomize inventory levels and perceive order document flows from S/4 HANA in SAP Commerce Cloud in real time without middleware or custom integration. It brings your ERP system to the customer. Additionally, customer service can easily assist customer with issues by having the aptitude to emulate the customer’s cart and finish off purchases.

    Advantage: SAP

    Sales Cloud

    Although Salesforce and SAP proffer similar functionality in this area, SAP’s integration to S/4 HANA gives it a slight competitive edge. The main selling point for the SAP C/4 Sales Cloud is bringing ERP data through to CRM. No exigency for middleware or integration. Seamlessly connect customer order information, document rush and invoicing into SAP Sales Cloud. This can exist done with Salesforce but does require additional adapters to exist configured or developed.

    SAP has made strides in improving the functionality and user interface, but silent possess some ways to go. Along with the integration, SAP Sales Cloud has aboriginal features for Leonardo backed account scoring, mapping and route optimization, real time inventory availability (roadmap for Q3 2018) and, with the CallidusCloud acquisition, a very robust sales person compensation engine.

    The Salesforce Sales Cloud is the crux of the salesforce platform and clear industry leader and stays the leader in the Gartner Magic Quadrant for sales automation for the 12th year in a row. It is vital to behold at Salesforce Sales Cloud as more than just a sales automation tool, but a platform for traffic visibility and collaboration. It is easy for a non-technical user to extend the application functionality to address workflow and approval processes throughout the organization. It is possible to upshot in the SAP Sales Cloud, but very cumbersome and clunky.

    Additionally, Salesforce reinvented its user interface with the Lightning Experience. They built the interface from the ground up having mobile in reason with feedback from thousands of customers. It enables salespeople to drudgery smarter and faster. Everything vital for the salesperson is at their fingertips. For example, the Kanban view for list. A salesperson can update their opening Pipeline by dragging it from one stage to another. With the SAP Sales Cloud user interface, there were too many tabs and clicks to score to the information the user really needed. The salesforce user suffer is far better and more intuitive than the SAP Sales Cloud. The user suffer is what drives adoption and should exist kept in reason when reviewing CRM options.

    The Salesforce mobile suffer was designed for the phone and the main stress was how many functions can a person upshot with the swipe of a thumb. Salesforce likewise optimized the interface for the Apple watch. SAP Sales Cloud mobile platform is very similar to the web platform with too many tiny clicks to score information. It is not efficient and cumbersome for people on the road.

    Advantage: Push

    Service Cloud

    The functionality between SAP Service Cloud and Salesforce Service Cloud is very similar. The former focusing more on realm service requests and the latter focusing on a traditional call headquarters support. Both provide machine learning for service tickets, lore management and smart routing through telephony integration.

    The identical advantages for each application like above with SAP Service Cloud seamlessly integrated with the back office for invoicing and credits while Salesforce Service Cloud provides the user convenient widgets to address customers very quickly.

    Advantage: Push


    When I was at an age where marriage was top of reason for my family, my dad sat me down and ran through vital qualities for my spouse to have. like totality dads, he was providing me decades of wisdom. As Indians the most vital fragment of marriage he conveyed is “you aren’t just marrying the girl, but the entire family.” Oh so True of technology. Just like the Google vs Apple vs Amazon, you are not choosing a technology, but an ecosystem.

    Solution Implementation Partners

    Both SAP and Salesforce possess a vast confederate network with Salesforce probably a slight edge on volume of solution implementation (SI) partners due to reduced barriers to entry. However, there is a significant disagreement between approaching ERP implementations and CRM implementations. With ERP implementations, they are very well defined because at the quit of the day the numbers must exist correct. SI’s are gathering requirements from Operations and Finance people. ERP implementations Take at least a year to 18 months…and those are considered the rapidly ones.

    A CRM implementation approach is vastly different. The primary stakeholders are Sales and Marketing from the onset. To score solid requirements from a sales person is a near impossible task. Generally, requirements are vague and broad. “Give me totality the information and let me select what I want to exhaust and when.” Even after requirements and development, there needs some course correction. “I know you did exactly what I asked, but now that I perceive it, can they change things around.” The ERP SI’s don’t wield this well and change request race about; however, with salesforce SI’s, this is race of the mill project delivery.

    With that said, if SAP is relying on its SI’s to deliver C/4, I haven’t seen the robust change in approach, resource and organizational change from its major SI’s. SAP has introduced a noteworthy technology, but it will Take a bit of time for the confederate network to really pattern out on how to implement it.


    Both technologies upshot possess a wide array of product offerings in their respective marketplaces; however, the Salesforce marketplace, as known as the AppExchange, has a plethora of free and paid applications to meet every exigency a traffic has. Just like the iPhone, if you feel like there is something missing in your salesforce instance, dependence me, there is an app for that.

    Customer Support

    Gartner cited in a report: “Salesforce customers perceive the vendor not just as a CRM software provider, but as a strategic advisor on how to innovate and grow their traffic overall. This is a rare position of dependence that very few competitors can match.” For SAP, they will eventually decipher the issue, but it takes a bit more pains to score to the right person, a bit more time and sometimes the code fix will wreck something else. As of today, the SAP CRM technical documentation is light and isn’t readily available for totality modules.

    The training Salesforce provides through its Trailhead is remarkably well done. Salesforce takes novice user through each function and has users build demos. It is a clearly thought out and well executed draw to educate users on how to become a salesforce expert. You don’t possess to exist technically inclined to exist a skillful administrator in Salesforce. Users can rate badges as they drudgery their way through each learning path.

    Aside from the responsive customer service organization, salesforce has a vast community that has formed to serve anyone in the salesforce community. People Take pride on the gamification aspect of advocate and serves as the first resource of support.

    Advantage: Salesforce


    It is already appealing when you try to compare pricing. Salesforce keeps it confusing on purpose, but SAP takes it to a entire current flat when it comes to pricing. Again, it won’t exist an apples to apples comparison and this is just list pricing. These can exist negotiated in the right circumstances. I am only comparing the middle tier pricing for both offers because that can score you most of what a traffic needs.


    Essentials — $25/user/month — this gets you access to the platforms and aptitude to drudgery with custom objects. No opening access

    Enterprise Sales Cloud — $150/user/month

    Commerce Cloud — revenue-based subscription model


    Sales Cloud — $117/user/month

    Commerce Cloud — fixed and consumption subscription model (based on the number of orders)

    Summary and Conclusion

    Here is a high-level pros and cons for each application:

    It is arduous to determine a clear-cut winner because the way both companies possess dedicated themselves to innovation and advancement of their products, their deficiencies will exist addressed by the time I complete this document. For example, they will perceive what salesforce does with the Mulesoft acquisition and possess a seamless connector to any back office system. The choice between technologies depends on the situation, traffic requirements, and the ecosystem for each organization.

    There is a compelling argument to select SAP CRM because of the seamless integration with the back-office processes. This allows for a complete solution without data being migrated back and forth between systems. The 4th attempt…I exist substantive 4th generation CRM product from SAP finally hits the heed of what a CRM should exist instead of just an afterthought. If companies want to reduce the technology footprint and are implementing S/4 HANA for ERP, the C/4 solution is a viable option.

    In a technology innovation fight, it is arduous not to back the company that has been in the top 3 of Forbes “Most Innovative Company” for the eventual 8 years. Salesforce dominates the market for customer-relationship software. The company had 19.6 percent of the market in 2017, according to industry research solid IDC. Oracle was №2 with 7.1 percent, and SAP had 6.5 percent. The way salesforce’s revenues possess been growing, they don’t prove signs of slowing down anytime soon. If you already possess Salesforce implemented with the integrations to an ERP system, then it makes sense to stick with the current technology stack. The traffic case or ROI on just changing technologies for the sake of change isn’t a very compelling sell for executives. The SAP C/4 functionality and what SAP has on their roadmap isn’t persuasive enough to supersede an existing salesforce solution.

    It will exist appealing to perceive how both companies compete against each other. SAP will invest a significant amount of capital and resources to sustain enhancing and possess C/4 on par with the leisure of the HANA platform. Salesforce is a CRM company, and this is their only focus. The winner is the quit consumer, who will profit from the rapid innovation and addition of features to the overall delivery.

    Sameer Afsar

    Sameer is a technology executive focused on helping businesses with digital transformations. Skilled in traffic Process Improvement, Sales Efficiency, Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).

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