Oracle Utilities Customer Care
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Navigant names Oracle the leader in customer tryst and exact facet management expertise
REDWOOD SHORES, Calif., June 20, 2018 /PRNewswire/ -- Oracle, the greatest issuer of cloud technology for the utility industry once once more earned the desirable spot in a Navigant research Leaderboard record that ranks groups within the domestic power administration (HEM) area. Oracle Utilities, which got Opower in 2016, got the highest rating during this 2018 report as a result of significant market penetration of its home power administration retort throughout 100 utilities and its capacity to present utility businesses a finished, end-to-conclusion utility software solution at scale everywhere.
"here is huge validation of their persisted leadership and wait on of their utility purchasers," renowned Rodger Smith, SVP and usual manager of Oracle Utilities. "due to the fact that buying Opower they occupy continued to innovate in the abruptly evolving home energy administration market to bring the strongest effects in the category. Their funding in scalable options that unite each client allows tighter client-to-grid integration for the utility of the long run."
in forward of becoming a member of Oracle, Opower has been consistently ranked because the arrogate provider when you deem that Navigant introduced the HEM Leaderboard, due to its main capabilities during this class together with domestic power stories, behavioral exact response, judicious meter and costs engagement, billing insights and signals and embeddable online equipment.
"home energy administration (HEM) is a big market of applied sciences and services that patrons expend to stronger control and control their home energy consumption and creation. With the construction of the judicious domestic and related devices, energy management has become a vital fragment of the digitization of the home. Oracle Utilities' Opower options are on the forefront of monitoring power utilization, exact side administration classes and lengthening consumer tryst to expand power effectivity," spoke of Paige Leuschner, analysis Analyst at Navigant.
The Navigant research Leaderboard record examines the strategy and execution of 14 corporations that present HEM utility options and quotes them on 10 standards: imaginative and prescient, go-to-market strategy, partners, expertise, geographic attain, income and advertising, product performance, product portfolio and integrations, pricing, and staying vigor. using Navigant analysis's proprietary Leaderboard methodology, companies are profiled, rated, and ranked to give an direct assessment of each business's relative strengths and weaknesses within the world HEM market.
About Oracle UtilitiesOracle Utilities can provide enterprise vital functions that aid electric powered, gasoline and water utilities international expand client adventure, raise operational efficiency and achieve efficiency excellence. Their client supervision and billing, network administration, travail and asset, field services, meter records administration and analytics options integrate with Oracle's leading business applications, BI tools, middleware, database technologies, servers and storage. we're the greatest company of cloud capabilities within the industry nowadays, serving the entire utility cost chain from the grid to the meter to conclusion purchasers. Our utility enables purchasers to accommodate more nimbly to market deregulation, meet ever-evolving client calls for, and carry on power efficiency commitments. learn how they can become your relied on marketing consultant – consult with www.oracle.com/utilities.
About OracleThe Oracle Cloud presents comprehensive SaaS software suites for ERP, HCM and CX, plus most reliable-in-class database Platform as a service (PaaS) and Infrastructure as a provider (IaaS) from facts centers prerogative through the Americas, Europe and Asia. For more suggestions about Oracle (NYSE:ORCL), gratify discuss with us at oracle.com
TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. different names could breathe emblems of their respective homeowners.
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Partnerships with Oracle and Salesforce projected to oblige even better adoption of FirstFuel’s platform in 2018
FirstFuel application, the leader in enterprise client tryst for the power industry, nowadays announced it has extended its global partake of the utility market, growing to breathe its complete variety of consumers in North america and Europe to 40 utilities. These current utilities – together with FirstEnergy, country wide Grid, and Alliant – occupy engaged FirstFuel to fill lots of core company client dreams, together with superior carrier and satisfaction, reduced provider fees, current software and repair deployment and improved earnings and load increase.
a kindhearted of current purchasers is electric eire, which materials electrical energy, gasoline, and power features to greater than ninety five,000 agencies within the Republic of ireland and northerly ireland. electric eire got down to enhance customer experiences for its company consumer segment. The utility tapped FirstFuel to boost its understanding of clients and occupy interaction them with customized ideas based on their needs and circumstances.
“We puss the very challenges as lots of agencies – purchasers are extra refined, greater suggested and looking out beyond cost to cost-sharing know-how and power efficiency options,” talked about Jim Dollard, executive director, electric powered ireland. “customers are at the coronary heart of what they finish at electric eire so it’s in their DNA to proactively meet these altering client wants. FirstFuel helps us come by censorious insights about their SME valued clientele so they sustain in intellect what they're doing now, what they want to finish and the course they can aid them come by there.”
With the brand current customer additions and expansions of prior deployments, FirstFuel now manages records from very nearly six million company electric and fuel meters throughout North america and Europe. in the past yr, FirstFuel’s surprising travail for utilities has been diagnosed by means of award programs including energy supervisor these days Product and assignment Awards (challenge of the 12 months: Baltimore gas & electric powered), global Cleantech 100, and CS Week’s expanding Excellence Awards (Innovation on Digital customer Engagement: Exelon; premiere Analytics challenge: Baltimore gasoline & electric).
Partnerships deliver FirstFuel Intelligence to Key Utility SystemsIn 2017, FirstFuel introduced that its items can breathe obtainable on the Salesforce AppExchange and signed its first Salesforce AppExchange customer contract.
FirstFuel additionally persisted its partnership with Oracle, a world chief in utility customer utility. FirstFuel and Oracle partake more than a dozen joint consumers, having brought a number of current utilities and expanded latest client relationships in 2017. The mixed Oracle-FirstFuel conclusion-to-conclusion tryst solutions across each residential and company valued clientele is greatly considered to breathe the trade common for the emerging ilk of customer tryst software.
“As they proceed to extend the attain of their platform to champion utilities top-rated interact their company valued clientele, their partners will breathe necessary to their success,” renowned Swap Shah, co-founder and CEO, FirstFuel. “Their capability to connect intelligence and enterprise customer tryst to complementary and core techniques is video game-changing for utilities seeking to maximize ROI.”
As FirstFuel charts its route for the subsequent twelve months and past, it'll appear to breathe to newly appointed strategic adviser, Anthony Ross, for suggestions. Ross prior to now served as managing director for Accenture, the district he held key management roles for almost two many years. Ross specializes in utility client supervision and brings more than 30 years of adventure working as a specialist for gas, electric powered and water utilities in the U.S. and overseas.
“FirstFuel is bringing Great innovation to a traditionally conservative business,” said Ross. “i am honored to assist the company propel ahead and yield its superior platform to more and more utilities global.”
About FirstFuel SoftwareFirstFuel application is the international chief in company client tryst for utilities, using superior analytics to aid 30 energy providers in North the united states and Europe expand business customer delight, power sales and salary and carve back carrier prices. Combining facts science, constructing science and utility, their business customer tryst platform derives intelligence to practically six million meters, reworking energy suppliers into trusted advisers to their company customers. Their SaaS options bring correct, insightful and reasonably-priced outcomes at scale. based in 2010 and privately held, FirstFuel is headquartered in Lexington, MA. For more information about FirstFuel, gratify search advice from www.firstfuel.com and result us on Twitter @FirstFuelSW.
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Oracle Utilities' cloud client counsel gadget of the longer term has arrived
TAMPA, Fla., may besides 1, 2018 /PRNewswire/ -- CS Week – Oracle Utilities these days unveiled its Oracle Utilities customer Cloud carrier, the business's simplest end-to-conclusion SaaS client platform. the brand current cloud carrier is the first to convey the total scope of SaaS merits for client information techniques and meter facts administration in one answer, enabling utilities to reduce their complete can permeate of possession by 30 percent and dramatically shorten deployment times to months versus years for a full-feature client platform.
Oracle emblem (PRNewsfoto/Oracle)
With the continued enhance in judicious meters, growing customer expectations and a immense inflow of facts from a variety of sources, utilities are recognizing that upgrading their customer advice programs is required to totally win skills of digital transformation and circulation toward extra interactive client tryst and enhancements in returned workplace tactics.
Oracle Utilities client Cloud carrier combines the energy of a number one meter-to-money platform with the size, agility and simplicity of the Oracle cloud, doing away with the risks and charges associated with current CIS deployments.
"Utilities at the minute are recognizing that to definitely occupy interaction with their purchasers, within the methods through which their shoppers are looking to occupy interaction, it can breathe necessary to install a next technology consumer platform. they are excited in regards to the launch of their customer Cloud carrier because for the primary time, utilities occupy access to the complete scope of benefits that the cloud brings, together with accelerated implementation times and standardization of strategies through Oracle up to date greatest Practices. this can allow utilities to focus on current and ingenious techniques and technologies to pressure increase," pointed out Rodger Smith, common supervisor and senior vice chairman, Oracle Utilities.
constructed on the blueprint of the market-main Oracle Utilities consumer supervision and Billing and Oracle Utilities Meter facts administration applications, the consumer Cloud carrier delivers a modern, integrated consumer platform to fill next-era needs whereas liberating effective substances to focus on business innovation. with the aid of leveraging the Oracle cloud, the current solution is inherently comfy as Oracle delivers probably the most mighty security know-how available and continually adapts to live ahead of evolving safety threats.
About OracleThe Oracle Cloud offers comprehensive SaaS software suites for ERP, HCM and CX, plus premier-in-type database Platform as a provider (PaaS) and Infrastructure as a carrier (IaaS) from information centers every bit of through the Americas, Europe and Asia. For more assistance about Oracle (ORCL), gratify discuss with us at oracle.com
TrademarksOracle and Java are registered logos of Oracle and/or its associates. different names can breathe trademarks of their respective house owners.
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