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1Z0-562 exam Dumps Source : Oracle Utilities Customer keeping and Billing 2 Essentials

Test Code : 1Z0-562
Test name : Oracle Utilities Customer keeping and Billing 2 Essentials
Vendor name : Oracle
: 70 true Questions

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Oracle Oracle Utilities Customer Care

Oracle Utilities Opower innovations advocate Utilities associate with every consumer | killexams.com true Questions and Pass4sure dumps

With greater than 100 enhancements to the Opower platform, Oracle empowers utilities to more suitable interact consumers as they eddy to diverse and dynamic energy sources and charge courses

REDWOOD SHORES, Calif., Jan. 29, 2019 /PRNewswire/ -- The Oracle Utilities Opower client date platform now includes four totally fresh experiences and over 100 innovations for utilities to connect with each residential client. These enhancements deliver measurable consequences at scale: reasonably-priced power reductions, satisfied consumers, lessen service charges, fresh income streams, and more linked homes.

Oracle emblem (PRNewsfoto/Oracle)

greater

"With the upward thrust in dynamic costs, complex bills, and buyer technology on the grid facet, serving the several needs of present day utility purchasers is becoming more and more complex," observed Dan Byrnes, SVP of product building, Oracle Utilities. "point options simplest serve minuscule pockets of consumers. With the newest liberate of the Opower platform, utilities can associate with each client to enhance date and delight, obligate down service fees, and steadiness demand on the grid."

for the intuition that breaking onto the scene greater than a decade ago, the Opower platform has persisted to stand because the most complete and positive client date platform within the utility industry. This newest free up expands Opower even further with 4 fresh digital customer experiences. each and every fresh providing leverages machine getting to know to render actionable energy insights, and experimental software design to carry measurable outcomes.

"Oracle's latest improvements to its Opower platform display the business's skill to continue distinguishing itself as a pacesetter in home energy administration, as well as its dedication to innovation and helping purchasers obtain discounts as scale," says Paige Leuschner, analysis analyst at Navigant research.

the fresh experiences encompass:

  • allotted energy supplies (DER) customer Engagement: self-carrier customer web tools and alerts to aid utilities comfortably serve valued clientele with dispensed energy materials equivalent to solar. To subsist taught extra, contemplate brand fresh unlock.
  • Behavioral Load Shaping: a customized, digital adventure that enables utility purchasers on dynamic prices to shift their energy expend faraway from every day peaks and wield their complicated expenses.
  • Digital Self service Transactions: a suite of embeddable web and cell points for utility shoppers to birth service, pay their expenses and exploit their accounts, utter natively integrated with Oracle Utilities' market-main customer assistance gadget (CIS).
  • AMI customer schooling stories: multi-channel reports to educate and beget interaction utility clients birthright through a sane meter rollout, with fresh insights and recommendations for managing their energy use.
  • This liberate also comprises more than a hundred fresh aspects to expand demand aspect administration and client keeping results, together with:

  • Adaptive clever options: Opower options learn and reconcile to each consumer's disaggregated conclude expend and move-channel date patterns. An extended library of options can influence over 4 TWh of power-saving conduct each year and create a halo consequence of 15 p.c greater participation in utility courses.
  • Digital power studies: e mail domestic power reviews had been upgraded with a dozen behavioral insight modules and fresh configurable content material alternatives to build them extra dynamic and feature-prosperous than paper studies.
  • Embedded internet 2.0 Insights: visual power insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever earlier than to expand time on site by 25 p.c.
  • Unauthenticated on-line Audits: Frictionless online audits permit clients to soundly entry the Opower audit with a separate tap or click on and doubtlessly double their behavioral energy reductions.
  • Dynamic Campaigns: Platform apparatus to hastily curate focused advertising throughout the Opower event and drive adoption of utility courses and items—corresponding to connected home gadgets—at up to a sixty one % greater cost than dispassionate and digital advertising.
  • Proactive Billing indicators: With fresh climate insights, twin fuel guide, and customer-set finances desires, these upgraded signals deliver digital energy note downs and in the reduction of lofty bill calls by up to 22 percent.
  • related domestic and enterprise Integrations: Mature APIs and a growing to subsist library of integrations into Oracle consumer, meter, and advertising applications and third-birthday party linked domestic structures build it effortless to plug Opower into core utility operations, engage shoppers via digital assistants, and permit sensible home machine handle.
  • "valued clientele beget faith their utility for counsel the pass to: deliver energy, control their bills, adopt fresh applied sciences and expend them neatly. With these fresh improvements, we're helping utilities associate utter of it for his or her purchasers," talked about Byrnes. "And we're simply getting begun."

    extra materials

    About OracleThe Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus most excellent-in-classification database Platform as a carrier (PaaS) and Infrastructure as a provider (IaaS) from data centers throughout the Americas, Europe and Asia. For extra information about Oracle (ORCL), tickle talk over with us at www.oracle.com.

    TrademarksOracle and Java are registered trademarks of Oracle and/or its associates. different names could subsist emblems of their respective owners.

     

    View common content material to download multimedia:http://www.prnewswire.com/information-releases/oracle-utilities-opower-improvements-aid-utilities-connect-with-every-consumer-300785550.html


    Triniti Consulting efficaciously Deploys Oracle Utilities Meter data management at Avista Utilities | killexams.com true Questions and Pass4sure dumps

    When requested in regards to the partnership with Triniti, vice president, Chief information and safety Officer Jim Kensok had this to assert, "Given Avista's long tradition of innovation, they chose to companion with Triniti because they knew that so as to control this first-of-its-form implementation, it would require a particularly-experienced group. regardless of the complexities of the mission, it became completed on time. Equally essential – it has created the core groundwork for future initiatives. It turned into one among most a success colossal mission implementations that they beget ever achieved at Avista."  

    Mary Silkworth, supervisor of trade programs, provides, "At Avista, first-class of service for their customers is one of the most Important elements of their business. Over the route of their go-reside event, and utter over the weeks following go-reside, their provider much measures remained consistent. in reality, their purchasers doubtless in no pass even knew a apparatus of this magnitude turned into being carried out. It became an amazingly efficacious go-reside weekend and the total Avista / Triniti crew achieved a grotesque fulfillment."

    Dan Byrnes, community vice president, Product construction at Oracle, reiterates this point, "it's enjoyable to peer the partnership of Triniti and Avista embracing the built-in reply pass that they now beget been focusing on for a few years. They account that this strategy will tender huge cost by improving the client experience and enabling operational efficiencies for their clients. Triniti has placed Avista neatly to extra improvement from their vision." 

    To study more in regards to the success of this challenge or about Triniti Consulting, contact Triniti at data@triniticonsulting.com.

    About Avista Utilities Avista Utilities is concerned in the creation, transmission and distribution of energy. They provide energy services and electrical energy to 379,000 clients and natural gasoline to 343,000 consumers in a provider territory that covers 30,000 square miles in jap Washington, northern Idaho and parts of southern and japanese Oregon, with a population of 1.6 million.  Avista Utilities is an working division of Avista Corp. For extra counsel, tickle talk over with www.myavista.com.

    The Avista brand is a trademark of Avista enterprise.

    About Triniti Triniti Consulting is a girl-owned consulting enterprise that offers enterprise-pushed expertise solutions to address the needs and challenges of the up to date, digital utility. Triniti consists of notion-leaders who now not most efficacious subsist mindful how the industry is establishing today however where it is getting in the future. This allows Triniti to e-book utilities within the premier solutions to fulfill the most complicated company necessities of today, whereas constructing scalable and adaptable solutions for the long run. Triniti has extensive capabilities and adventure in key industry processes supported through Oracle Utilities sensible grid solutions, together with however now not confined to, streamlining meter-to-cash processes, promoting customer date initiatives, and advancing and optimizing distribution automation. Leveraging trade premier practices, breadth of event integrating with third birthday party applications, and in-depth competencies of the Oracle Utilities items, Triniti can aid utilities of utter sizes exceed short and future strategic goals. For extra tips, talk over with www.triniticonsulting.com

    About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) is Oracle's companion program that provides companions with a differentiated competencies to strengthen, promote and implement Oracle options. OPN offers resources to train and usher specialized skills of Oracle's items and options and has developed to admire Oracle's growing product portfolio, associate ground and trade possibility. Key to the newest enhancements to OPN is the capability for companions to subsist recognized and rewarded for their funding in Oracle Cloud. partners engaging with Oracle can subsist capable of differentiate their Oracle Cloud talents and success with customers throughout the OPN Cloud software – an innovative software that enhances latest OPN program degrees with tiers of awareness and revolutionary advantages for partners working with Oracle Cloud. To find out extra talk over with: https://www.oracle.com/companions.

    trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. different names may well subsist trademarks of their respective house owners.

    Cision View fashioned content:https://www.prnewswire.com/news-releases/triniti-consulting-correctly-deploys-oracle-utilities-meter-facts-administration-at-avista-utilities-300585946.html

    source Triniti Consulting, LLC


    UC4 Achieves Oracle Validated Integration With Oracle® Utilities customer keeping & Billing | killexams.com true Questions and Pass4sure dumps

    supply: UC4 application

    UC4 Software

    September sixteen, 2009 14:27 ET

    combined solution Simplifies Implementations and Automates enterprise approaches

    BELLEVUE, WA--(Marketwire - September 16, 2009) - UC4 software, a leading issuer of workload automation solutions, today announced that through the Oracle PartnerNetwork software Integration architecture for companions initiative (AIAP), UC4 has efficaciously completed Oracle validated integration of UC4 Workload Automation Suite with Oracle® Utilities 2.2. UC4 is presently the simplest supplier that has worked with Oracle Utilities to tender an Oracle validated integration for client keeping and billing (CC&B).

    "making certain error-free billing processes and excellent consumer carrier are suitable priorities for utilities organizations. Oracle Utilities with UC4 helps remedy automation challenges and allows for tactics to exhort sooner and extra efficaciously," pointed out Dion Gluck, director, strategic alliances, UC4 utility. "As an authorized skills associate within the Oracle PartnerNetwork, UC4 is silent committed to preserving validation with Oracle purposes, and we're excited to at present subsist the simplest trade providing a validated integration for CC&B."

    "achieving validated integration throughout the Oracle PartnerNetwork utility Integration architecture for companions initiative offers customers assurance that the integration between UC4 Workload Automation Suite and Oracle Utilities 2.2 has been validated and the products toil collectively as designed," talked about Mary Arbelaez, senior director, Oracle PartnerNetwork. "this can succor in the reduction of chance, expand device implementation cycles, and provide for smoother upgrades and less demanding protection. Validation via this initiative applies a rigorous technical process to review the integrations."

    UC4 reduces errors through automating many of the ordinary usher handoffs that eddy up utter through billing and monetary procedures. UC4 integrates with the newly released Oracle Utilities consumer keeping and Billing version 2.2 and may reconcile to its fresh light-weight automation submission scripts and technology. via its relationship with Oracle, UC4 utility developed the solution to enhance Oracle's onboard scheduling and automation tool and to hasten Oracle Utilities client keeping and Billing implementations.

    Oracle Utilities customer keeping and Billing jobs and job streams will also subsist imported into UC4, and as soon as imported, are effortlessly modified to fullfil the certain wants of a firm. procedures near into sight, completely auditable and simpler to advocate through UC4 and the conclusion-to-conclusion company system is accelerated. When paired with Oracle Utilities, UC4 can greatly reduce automation schedule construction and implementation time, as well as reduce back ongoing renovation, leading to a lower TCO and quicker ROI.

    As an Oracle associate, UC4 software additionally presents proven options for Oracle E-company Suite, Oracle Retail, and Oracle's PeopleSoft, JD Edwards, and Siebel options.

    About UC4 utility

    UC4 utility is the leading company of intellectual carrier automation solutions that permit corporations to connect IT carrier start with trade demand. Combining actual-time intelligence with simply-in-time execution ensures consumers can automate techniques that traverse on-premises, virtualized and cloud computing platforms at low risk and cost. In extra of 1600 organizations international believe in UC4 to automate the mission-essential IT methods that pressure their enterprise operations. consult with www.uc4.com for greater tips.

    software Integration architecture for companions

    Validation through Oracle PartnerNetwork utility Integration structure for partners gives purchasers assurance that integrations between Oracle purposes and complementary accomplice options were validated and the products toil collectively as designed. this may advocate reduce back risk, ameliorate apparatus implementation cycles, and supply for smoother upgrades and less complicated renovation. Validation via this initiative applies a rigorous technical process to evaluation the integrations of third-birthday celebration application to Oracle purposes products, together with productized repeatable integrations from system integrators. Oracle gives tools, components and practicing to succor companions in the integration. companions who've correctly validated their integrations are approved to build expend of the "integrated with Oracle" emblem. For greater information, tickle consult with Oracle.com at http://www.oracle.com/partnerships/isv/integration/search.html

    in regards to the Oracle PartnerNetwork

    Oracle PartnerNetwork is a worldwide enterprise network of more than 20,000 businesses who deliver inventive utility options based on Oracle utility. via access to Oracle's premier products, schooling, technical capabilities, advertising and income assist, the Oracle PartnerNetwork program offers partners with the substances they deserve to subsist a hit in ultra-modern global fiscal system. Oracle partners are capable of tender their purchasers leading-edge options backed by pass of Oracle's position because the world's largest enterprise software business. companions who are in a position to reveal advanced product knowledge, technical potential and a commitment to doing enterprise with Oracle qualify for the certified ally tiers. http://oraclepartnernetwork.oracle.com.

    Oracle is a registered trademark of Oracle enterprise and/or its affiliates.


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    Oracle Utilities Customer keeping and Billing 2 Essentials

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    United States : Oracle Utilities Opower Innovations succor Utilities Connect with Every Customer | killexams.com true questions and Pass4sure dumps

    Feb 01, 2019 (Euclid Infotech Ltd via COMTEX) -- The Oracle Utilities Opower customer date platform now includes four entirely fresh experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, fresh revenue streams, and more connected homes.

    With the surge in dynamic rates, complex bills, and consumer technology on the grid edge, serving the diverse needs of todays utility customers is becoming increasingly complex, said Dan Byrnes, SVP of product development, Oracle Utilities. Point solutions only serve minuscule pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to expand date and satisfaction, drive down service costs, and equilibrium demand on the grid.

    Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and efficacious customer date platform in the utility industry. This latest release expands Opower even further with four fresh digital customer experiences. Each fresh offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results.

    Oracles latest improvements to its Opower platform demonstrate the companys skill to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale, says Paige Leuschner, research analyst at Navigant Research.

    The fresh experiences include: Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to succor utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit todays release here. Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy expend away from daily peaks and control their complex bills. Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, utter natively integrated with Oracle Utilities market-leading customer information system (CIS). AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with fresh insights and recommendations for managing their energy use.

    This release also includes more than 100 fresh features to amplify demand side management and customer keeping results, including: Adaptive intellectual Recommendations: Opower recommendations learn and reconcile to each customers disaggregated conclude expend and cross-channel date patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo consequence of 15 percent more participation in utility programs.

    Digital Energy Reports: Email Home Energy Reports beget been upgraded with a dozen behavioral insight modules and fresh configurable content options to build them more dynamic and feature-rich than paper reports.

    Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to ameliorate time on site by 25 percent.

    Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a separate tap or click and potentially double their behavioral energy savings.

    Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and productssuch as connected home devicesat up to a 61 percent higher rate than traditional and digital advertising. Proactive Billing Alerts: With fresh weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce lofty bill calls by up to 22 percent.

    Connected Home and Enterprise Integrations: develope APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms build it smooth to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control.

    Customers dependence their utility for recommendation how to: deliver energy, control their bills, adopt fresh technologies and expend them well. With these fresh innovations, were helping utilities connect it utter for their customers, said Byrnes. And were just getting started.


    Robbins Arroyo LLP: Acquisition of Opower, Inc. (OPWR) by Oracle Corporation (ORCL) May Not subsist in Shareholders' Best Interests | killexams.com true questions and Pass4sure dumps

    SAN DIEGO & ARLINGTON, Va.--(BUSINESS WIRE)--Shareholder rights attorneys at Robbins Arroyo LLP are investigating the proposed acquisition of Opower, Inc. (NYSE: OPWR) by Oracle Corporation (NYSE: ORCL). On May 2, 2016, the two companies announced the signing of a definitive merger agreement pursuant to which Oracle will acquire Opower. Under the terms of the agreement, Opower shareholders will receive $10.30 in cash for each share of Opower common stock.

    View this information on the law firm's Shareholder Rights Blog: www.robbinsarroyo.com/shareholders-rights-blog/opower-inc

    Is the Proposed Acquisition Best for Opower and Its Shareholders?

    Robbins Arroyo LLP's investigation focuses on whether the board of directors at Opower is undertaking a just process to obtain maximum value and adequately compensate its shareholders.

    As an initial matter, the $10.30 merger consideration represents a premium of only 30.4% based on Opower's closing charge on April 29, 2016. This premium is below the dispassionate one day premium of 37.6% for comparable transactions within the past five years. Further, the $10.30 merger consideration is below the target charge of $11.50 set by an analyst at Cowen on March 1, 2016. In the final three years, Opower traded as lofty as $26.00 on April 4, 2014, and most recently traded above the merger consideration – at $10.41 – on January 6, 2016.

    On February 29, 2016, Opower reported strong earnings results for its fourth quarter and complete year 2015. Total revenue for the fourth quarter of 2015 was $40.5 million, an expand of 16% from the comparable term in 2014. Large, long-term contracts signed in 2015 increased Opower’s backlog to $480 million as of the conclude of 2015, nearly double what it was at the conclude of 2014. Opower also successfully launched a series of fresh products including NextWeb and Bill Advisor; and completed the rollout of its software platform. Opower beat consensus analyst estimates for revenue and adjusted net income in final four quarters. In commenting on these results, Opower Chief Executive Officer Dan Yates remarked, "2015 was a strong year for Opower. They renewed and expanded contracts with their three largest clients - Pacific Gas and Electric (PG&E), National Grid, and Exelon - and added significant fresh clients including Con Edison in fresh York and a major European utility, each of which signed in Q4. We’re seeing much traction with their Customer keeping offerings – Digital date and Bill Advisor. They now beget an expanded product set that qualifies us to address an even wider variety of utility challenges."

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    Troubled Water, fragment I: Explaining Jackson's $91 Million Siemens shrink | killexams.com true questions and Pass4sure dumps

    It's almost impossible to eddy on the nightly local television word without coming across a chronicle of a Jackson resident who was shocked to open an astronomically lofty City of Jackson water bill after receiving a fresh meter. Complaints abound about Jackson's Water and Sewer trade Administration, which often involves industrious signals, long hold times and multiple callbacks before actually getting a less-than-satisfying reply from a customer-service representative.

    The water meter upgrade project, under pass now for two years, was the separate largest expense in a $91 million shrink inked with Siemens Industry Inc., a division of European multinational conglomerate Siemens AG, in descend 2012.

    On Friday, Feb. 13, city officials halted utter fresh meter installations when a Department of Public Works employee institute a water meter calibrated to read gallons instead of cubic feet, which could build a water bill more than six times larger than it should be. Some want to terminate the shrink outright, most noisily Ward 3 Councilman Kenneth Stokes, who recently rejoined the council after serving on the board of supervisors for three years.

    But for the time being, cooler heads are prevailing.

    photo

    "I believe the Siemens shrink wasn't the best shrink ever. I've expressed my concerns over it in the past, but birthright now we're in, and we're inside that contract, and they necessity to respond," Jackson City Council President De'Keither Stamps told reporters at a March 6 press conference.

    Stamps called the press conference in fragment to respond to a consultant's review of the Siemens contract. It wasn't pretty.

    Sufficient Ammunition?

    On Feb. 5, on a dangerously icy day that kept many local businesses closed, Raftelis fiscal Consultants presented the findings of its report to the city council in a six-hour closed-door executive session.

    Those findings concluded that the majority of the "guaranteed savings" that Siemens maintains would subsist realized during the shrink term are not truly guaranteed.

    Of the $123 million in promised "savings" over the 15-year lifespan of the contract, Raftelis says Siemens only really guarantees $40 million—on dispassionate about $2.67 million per year. To build up the rest of the money, the city would beget to build abysmal staffing cuts, including firing its meter readers, which might not subsist possible or in the in the city's best interests, the consultants said.

    (Raftelis also points out that, under the contract, the city wouldn't literally deliver money compared to pre-Siemens shrink days, but rather was promised to benefit from a combination of cost cuts and increased revenues.)

    "Even with automated readers, there might subsist some meter reading (needed)," said Peiffer Brandt, Raftelis' chief-operating officer, during his presentation, which included an audit of the city water department, to the city council final week.

    Whether the Raftelis report is sufficient ammunition to recoup some of the ground Jackson has lost remains to subsist seen. Ward 6 Councilman Tyrone Hendrix said the report confirmed some of the suspicions he and fellow council members beget long held.

    "I'm just ecstatic they beget actual information and data that talk to the water infrastructure challenges in the city," Hendrix told the Jackson Free Press.

    Siemens, through an emailed statement, said, "[A]s they beget not seen the Raftelis report, they are unable to comment. Siemens values its relationship with Jackson and is working with the city to ensure that project goals are met."

    The Jackson Free Press sent a copy of the Rafetelis report to Siemens, but the company did not respond to observation on the report's findings as of press time.

    A contemplate Back

    Armed with difficult data, Stamps said he wants a thorough review of the entirety of the Siemens contract, starting with the initial shrink negotiations between Siemens and the city through today.

    photo

    The Siemens shrink is also the largest and perhaps most complicated construction shrink the city has ever signed. Former Mayor Harvey Johnson Jr., who executed the contract, said negotiations began some time in 2012 and possibly even earlier. The city solicited bids and received two or three bids, including one from Siemens.

    "The city had a number of performance contracts before this, including with Siemens and Johnson Controls (no relation to the former mayor), that worked pretty well for us," Johnson said in an interview.

    The current shrink calls for swapping out water meters and installing new, ostensibly more accurate meters. The water-meter upgrade, including a computer systems overhaul, made up the bulk of the contract, approximately $65 million in total, roughly $1,000 for meters and computer upgrades given the 64,998 meters being installed. (As of today, about 50 percent of this upgrade is complete.)

    The rest, $26 million, was designated toward updating water and sewer treatment facilities, water mains and sewer lines. The odds was that it would succor subsidize another sword of Damocles hanging over the city's treasury: the federal court order (known as the "EPA consent decree" in local political circles) requiring Jackson to literally find its crap together by upgrading the sewers to where the facilities would stop dumping raw sewage into the Pearl River.

    Overhauling the water-billing system would mean, theoretically, cutting out the necessity for public-works crews to drive around utter day reading meters and cutting peoples' water off and on, saving on wages, fuel and vehicle maintenance.

    Plus, it removes the temptation for an underpaid water-department worker to forget to disconnect a delinquent customer's water in exchange for a $20 bill. Under the agreement, the city would even deliver $240,000 per year on the cost of replacement water-meter lids and fresh meters.

    Improving Efficiency?

    Technically speaking, the agreement is designed to subsist a "performance contract," a tool that came into vogue in the 1990s and 2000s as a pass for government agencies to ameliorate energy efficiency with no upfront capital costs. The energy-service company—Siemens, in this case—builds the system and, once it's complete, takes a reduce of the savings off the back end.

    If performance contracts sound too excellent to subsist true, that's because they sometimes are. In 2005, the U.S. Government Accountability Office looked at performance contracting by federal agencies and uncovered two problems.

    First, agency officials rarely beget the technical expertise to negotiate the agreements and monitor over the long term. Secondly, so few firms specialize in performance contracting that the necessity of competition can actually drive costs up, the GAO found. In Mississippi, Siemens is one of four qualified performance-contracting firms.

    Ellen Dannin, a former law professor who has written extensively on privatization issues, echoes the GAO's finding that government entities often are no match for huge corporations looking to win government contracts.

    "The gross pass these deals are structured, the industry just knows so much more than they do, and the public (sector) is so desperate, they don't consequence the due diligence," Dannin said.

    Jackson's shrink with Siemens also works differently than a typical performance contract. Instead of the contractor footing the bill for the upfront costs, the Siemens-Jackson deal required the City of Jackson to raise the bonds, then immediately start a 30-month payment schedule; to date, Jackson has paid out just over $70 million, nearly 80 percent of the contract's total value.

    Indeed, Jackson's water-meter upgrade appears to subsist considerably more expensive than many recent urban upgrades. By comparison, the San Francisco Public Utilities Commission commenced replacing 175,000 water meters in June 2010.

    Like Jackson's contract, San Francisco's meters expend radio signals to transmit information back to the billing systems. The overhaul cost $50 million, funded through a 91-cent monthly fee on ratepayers bills. On average, San Franciscans paid $285.71 per fresh meter.

    In 2011, Baltimore started upgrading water meters in Baltimore city and county. Two years later, officials there awarded an $83.5 million shrink to a company from Washington state to supersede 400,000 meters in the Baltimore metro. The Baltimore Sun reported that the winning bid was $101 million lower than the next lowest bid from a local firm. Later, Baltimore spent $9.7 million more for project management and another $8.4 million to a Belgian information-technology company to upgrade the water billing system. The ballooning cost drew criticism, but silent the $208 per meter pales compared to the charge tag for Jackson.

    Johnson describes the Siemens project as a different kind of performance shrink that required a different kind of financing structure because of the sheer scale and scope of the undertaking. Siemens presented the city with a package deal and Jackson's negotiating team, which consisted of city attorneys, didn't beget much issue when it came to details relish the charge of the meters. And, Johnson notes, the Mississippi evolution Authority gave the deal a green light before he signed the contract.

    When asked if implementation of the meters would beget gone differently had he been successful in his 2013 re-election (he came in third plot behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba), Johnson demurs. Rather, he offers that because of his failed bid, the city never got around to hiring a project manager to build confident the Siemens shrink went smoothly.

    "The inference is that 'Johnson got us in this mess,' but the fact of the matter (is) if I had been re-elected, I would beget hired a program manager. I was being pushed, but (people) were motto I was affecting slow. I was getting flack for making confident the interests of the city were represented," Johnson said this week.

    The Road Ahead

    Mayor Yarber said the city is now reviewing Siemens' 11-point corrective action pass that followed the gallon-vs.-cubic-foot meter debacle. The stop-work order remains in consequence while the city sorts out what went wrong, how to fix it and, possibly, how to find reimbursed for the mistakes.

    "Some people will assume that they don't beget any leverage in this case because we've spent $70 million," Mayor Yarber told reporters March 4 in his office. "We are Siemens' largest contract. There is no other $90 million shrink except for the one that's in Jackson, Mississippi. There are two brands at stake here, Siemens' brand and the City of Jackson. They will protect their brand, and we're confident that Siemens wants to protect theirs."

    Even with the Raftelis report in hand, city officials issue they soon pass to sort out a lot of remaining questions. The Jackson Free Press is also working on finding that out. Using the state's public-records laws, the Jackson Free Press expects to obtain documents that will shed light on the process. They will publish that information when it becomes available in the coming days and weeks and in fragment II of this report. 

    In the meantime, here's a contemplate back at how the deal has gone down.

    Feb. 17, 2009

    President Barack Obama's American Recovery and Reinvestment Act provides $3.2 billion in block grants to manage energy-efficiency and conservation projects, including energy-performance contracting. Materials from the Mississippi evolution Authority promote energy performance contracts as "a pass of making the energy upgrades you necessity now—with no up-front capital - and paying for them later through the energy savings that result from the retrofit of the facility. Those savings can subsist guaranteed by the Energy Service Company."

    MDA's list of approved energy-service companies includes Siemens, along with Cleveland, Ohio-based Amersco Inc., Indianapolis-based ESG Laboratories, Milwaukee-based Johnson Controls and Schneider Electric, a European conglomerate headquartered in France.

    Jan. 10, 2010

    After a difficult freeze, water mains across Jackson originate to burst. Four days later, the city has more than 150 breaks in its water system. Jackson Public Schools and region colleges are closed most of the week, along with state offices and many businesses. Jackson public-works crews, along with teams on loan from neighboring municipalities, repaired breaks around the clock, tearing up portions of road. Eventually, Gov. Haley Barbour declares a state of emergency as nearly utter Jacksonians are without water; the emergency (and, perhaps, necessity of water at the Capitol building) is credited with helping state legislators recognized Jackson's infrastructure woes.

    August 2011

    Moody's Investor's Services downgrades the city's water and sewer debt, citing in fragment Jackson's failure to raise water rates to meet its debt coverage. Under the city's bond covenants, Jackson has to maintain a 120-percent debt-ratio coverage, meaning it must collect 20 percent over and above expenses specifically to pay interest on its bonds.

    Failure to meet with debt-coverage ratio requirements could result in default, making it more difficult (and more expensive) to borrow for future infrastructure needs.

    May 1, 2012

    The Jackson City Council votes 5 to 2 to let Siemens audit the city's water system and evaluate the necessity for a fresh electronic water-meter system. Voting in favor of the performance audit were council members Quentin Whitwell, Chokwe Lumumba, open Bluntson, Tony Yarber and Margaret Barrett-Simon. The dissenting votes came from LaRita Cooper-Stokes and Charles Tillman.

    October 2012

    The city council approves a shrink with Siemens, and the Johnson administration immediately touts what was for a flash called the Jackson Utility Management Program, or JUMP. The acronym was quickly abandoned.

    Nov. 21, 2012

    The U.S. Environmental Protection Agency (EPA), the U.S. Department of Justice, and the Mississippi Department of Environmental property (MDEQ) cite Jackson for violating the antiseptic Water Act. Between 2010 and 2012 alone, Jackson dumped 2.8 billion gallons of barely treated sewage into the Pearl, the EPA found. The EPA consent decree also charges Jackson for unauthorized bypasses of treatment at the Savanna Street Wastewater Treatment Plant, the city's largest wastewater treatment facility. Under the terms of the Siemens contract, $26 million is earmarked for consent-decree compliance, including upgrades to the wastewater plants.

    Spring and Summer 2013

    After the Jackson municipal elections, Johnson finishes in third place, behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba. On July 1, after a run-off victory, Lumumba is sworn in as mayor.

    July 22, 2013

    photo

    Chris McNeil, a Siemens account representative, appears before the Jackson City Council for a presentation to precede the issuing of a notice to proceed. Mayor Chokwe Lumumba indicates that the bonds for the $90 million project beget been sold, that the money is in the bank and that city would beget to start paying interest on the loan by the conclude of the year.

    During a line of questioning about hiring goals, McNeil, a former Mississippi state football player, says Siemens is on target to meet its goal for participation in the subcontracting by Jackson residents and African American trade enterprises.

    McNeil stresses that utter subcontractors would subsist required to meet the identical hiring benchmarks once the firm received a letter to proceed from the city.

    "I give you my word. You've had my word for three years now. I've delivered on everything I said I was going to do," said McNeil, who did not respond to interview requests for this story.

    Later, he added that if Siemens failed to comply with the minority-contracting plan, it would cost the company a $9 million penalty, 10 percent of the overall contract. McNeil says that "without a doubt" the city would start to contemplate savings immediately upon starting work. Then-Public Works Director Dan Gaillet said the city had planned to start toil in December 2012 and therefore anticipated $3 million in savings in the public-works budget.

    Ward 1 Councilman Quentin Whitwell and Ward 3 Councilwoman LaRita Cooper-Stokes are not in attendance. Mayor Lumumba says water rates would undoubtedly expand and that the City should develop a pass to mitigate the effects of that rate hike for vulnerable people.

    August 2013

    On his public LinkedIn profile, Chris McNeil lists himself no longer as an employee of Siemens, but now is president of the firm McNeil Rhoads. The firm's chief executive officer is Dusty Rhoads, a member of the Flowood City Council and the son of Flowood Mayor and Levee Board Chairman Gary Rhoads.

    Fall 2013

    In the first and only budget Mayor Chokwe Lumumba drafts, he asks for increases in the city's water and sewer rates. Estimates are that the dispassionate monthly water bill would expand from $15.54 to around $21, and the dispassionate sewer bill would expand from $14.50 to more than $31, resulting in $30 million more in revenue. Yarber would later issue he thought the Move would beget damage Lumumba politically.

    Dec. 10, 2013

    Siemens, along with representatives of the City of Jackson and Greater Jackson Chamber Partnership, including then-Mayor Chokwe Lumumba and Chamber President Duane O'Neill and then-Chamber Chairman Socrates Garrett, host a ribbon cutting of the fresh Siemens office at 1919 Lakeland Drive.

    June 22, 2014

    Following the death of Mayor Lumumba on Feb. 25, then-Ward 6 Councilman Tony Yarber wins a special election and is sworn in as mayor.

    July 2014

    photo

    The city council confirms Kishia Powell, formerly the head of the Bureau of Water and Wastewater in Baltimore, Md. Powell becomes the first woman to serve Jackson as public works director and the highest-paid employee in the city earning $150,000 per year—$30,000 more than the mayor.

    September 2014

    Mayor Tony Yarber and Public Works Director Kishia Powell present the city council with a proposal to shrink with Charlotte, N.C.-based Raftelis fiscal Consultants Inc. for $200,000.

    Under the contract, Raftelis would fulfill a water and sewer rate-sufficiency study, assist with the evolution of the one-percent sales tax master pass and review the performance guarantee shrink the city signed with Siemens because, Powell says, no one at the city really understood that fragment of the contract.

    The Yarber administration explains that the city fell $12 million short of the roughly $80 million in water revenue projected for the fiscal year 2014, again jeopardizing the city's bond covenants. That shortfall could result in another negative bond rating that could raise the city's interest rate for future borrowing.

    Nov. 24, 2014

    Mayor Yarber holds a press conference to confront rumors that he is a target in federal-level investigation related to his involvement with the passing of the Siemens shrink when he sat on the city council.

    Several word outlets, including the Jackson Free Press, had received a tip the previous Friday that law-enforcement officials were gathered at City Hall to arrest Yarber, who at the time was at an out-of-town conference with several members of the Jackson City Council.

    During the press conference, Yarber denies that federal officials had questioned him and attributed the unfounded rumors of his arrest to a "small group of insignificants" looking to delegitimize his administration.

    Nov. 25, 2014

    As expected, Moody's Investors Service again downgrades Jackson's water and sewer revenue bonds from A1 to A2 with a negative outlook. Moody's cites inadequate debt-service coverage, declining unrestricted cash, limited rate-raising history, undeveloped fiscal plans and a hefty consent decree with the U.S. Environmental Protection Agency that could require more borrowing.

    December 2014

    Council members learn for the first time that the scope of toil under the Siemens shrink shrank between the time the city council authorized Mayor Harvey Johnson Jr. to execute it and the time it was actually signed. (Johnson told the Jackson Free Press on March 9, 2015, that while he could not recall utter the details of the negotiations, the city's evaluation determined it to subsist a excellent deal).

    At the December meeting, note Inbody, a Siemens representative, cannot reply questions of how the reduced scope didn't also result in reduced overall costs because he was not involved in those negotiations. Ward 7 Councilwoman Margaret Barrett-Simon, who voted in favor of the contract, calls that revelation "alarming."

    December 2014

    During a local radio program, Yarber says he regrets voting in favor of the Siemens contract. Later, he tells the Jackson Free Press that his administration has misgivings about the Siemens contract. "I won't play lawyer, but what I consequence know is that they beget some concerns about being able to realize the savings that beget been promised through the contract. What I know now is we've done $90 million, which has primarily gone towards apparatus and not into infrastructure. It's a water-line improvement project, but they haven't replaced a water line," Yarber tells the JFP, adding that instead of looking to wiggle out of the contract, he wants to figure out a pass to find as much bang for the city's buck as possible.

    Jan. 20, 2015

    After an hour-long discussion, the city council tables a shrink with Brookfield, Wis.-based Fiserv Solution Inc. to facilitate online customer billing and payments for water, sewer and garbage.

    Jerriot Smash, a public-works deputy director who serves as the city's in-house Siemens project director, explains that the online payment service is divide from the customer keeping and billing (CC&B) software included in the Siemens contract. The cost of the Fiserv shrink would subsist $3.15 per transaction, a reduction from $3.50 per transaction charged by Paymentus, the existing vendor that enables city residents to pay their water bill online.

    "Since the water project is a key driver, they really don't beget the option of being able to wait," Smash tells the council members. Ward 2 Councilman Melvin Priester Jr. presses public-works officials on why the agency initiated a professional services shrink instead of going through a competitive bid process.

    "I feel relish everything we've done related to the water shrink has been 'If you don't vote for this now they will subsist completely destroyed in terms of meeting their action deadlines," Priester says.

    Seven days later, the council unanimously approves the Fiserv contract.

    Feb. 13, 2015

    Powell, in her first press conference as public works director, tells reporters that she has issued a stop-work order upon the discovery that several residents received water meters calibrated to read in gallons instead of cubic feet.

    Because there are approximately 7.5 gallons to one cubic foot, a reading of a gallon meter can result in a water bill that Powell says is 648 percent higher than it should be. Powell says Siemens will subsist required to inspect each of the 31,000 meters that beget been installed thus far and submit a corrective action plan.

    Feb. 26, 2015

    The Jackson Free Press submits a public-records request for "any and utter materials related to the Performance Contracting Agreement with Siemens Industry Inc. structure Technologies Division," including information on requests for qualifications and proposals, fiscal analyses, water-department budgets and invoices from Siemens. A clerk stamps the request form with a March 9 due date, but city legal is silent reviewing the documents as this issue goes to press on March 10.

    March 2015

    Raftelis briefs the city council on its report, including a review of the Siemens performance guarantee. After a closed-door executive session that lasts more than six hours, members of the city council build few comments about the purport of the report, but hint strongly at revelations of corruption in a city department.

    The council votes unanimously to launch an investigation, and Councilman Stamps says he wants to review the entirety of the Siemens contract.

    See a complete archive of JFP coverage of Jackson's water challenges and the Siemens shrink at jfp.ms/water. Email R.L. Nave at rlnave@jacksonfreepress.com.

    Key Firms

    Siemens Industry Inc.

    A U.S. subsidiary of Siemens AG, Siemens Industry Inc. calls itself "a global powerhouse in electronics and electrical engineering, operating in the industry, energy, health care, and infrastructure and cities." Founded in 1847, Siemens has headquarters in Berlin and Munich, but the company operates in 190 countries.

    In fiscal-year 2013, Siemens had profits of $4.6 billion on revenues of $82.1 billion. In its literature, Siemens says its energy performance contracts "finance themselves."

    According to the company's website: "With this approach, modernization toil can subsist carried out without the necessity for customer capital expenditure or an immediate cash-out, because the investment costs are covered by the energy savings. Customers later benefit 100 percent from the reduction in their building's operating costs, and the modernization toil on their property can boost its value too."

    Garrett ECI.IV

    This program-management consulting firm oversees property assurance/quality control (QA/QC) for the water meter installation project. It is the successor to Garrett Enterprises Consolidated Inc., founded by prominent Jackson businessman and power broker Socrates Garrett. Garrett and firms linked to his companies hold a number of local and state government construction contracts. Garrett says he has retired and turned the companies over to his daughters, Talecia and Tameka, who are the president and community-outreach coordinator, respectively for Garrett ECI.IV. Mitch King is the company's Siemens project manager.

    iVision IT Consultants

    The firm, which James Covington owns, is a subcontractor answerable for the customer keeping and billing system of the water contract. Covington's firm is working with Atlanta-based inception Consulting, also a sub-contractor under Siemens, which is working on the integration and implementation of the Oracle system. Covington is a Democratic candidate for the Mississippi House District 65.

    Brilliant Minds Public Relations

    Geilia Taylor's company produces marketing and promotional materials related to the water-meter installation project.

    M.A.C. Consulting LLC

    Jackson-based MAC is one of the subcontractors installing the water meters. The other is Pedal Valves Inc., headquartered in Luling, La. M.A.C. is owned by Marcus Wallace, who recently won election to become mayor of Edwards, Miss.

    — R.L. Nave

    Siemens shrink at a Glance

    Total: $90,983,106

    Cost Breakdown*

    Development: $1.1 million

    Parent Company Guarantee: $148,000

    Mobilization: $11.7 million

    Billing Software: $11.3 million

    Water Meters: $39.8 million

    J.H. Fewell Water Treatment Plant: 
 $3.9 million

    O.B. Curtis Water Treatment Plant: 
 $6.9 million

    Sewer lines: $15.8 million

    *Raftelis fiscal Consultants report, 
 February 2015

    Savings/Added Revenue (over 15 years)*

    Construction: $503,750 (one-time)

    Future Hiring: $476,000 ($7.1 million total)

    Reduction in City Vehicles: $46,200 ($693,000 total)

    Reduction in Fuel Consumption: $33,000 ($495,000)

    Manpower, Meter Reading and Shutoffs: 
 $1.2 million ($18 million)

    Meter/Lid Purchases: $240,000 ($3.6 million)

    Deferred Maintenance at Water and Sewer Plants: $1.75 million ($26.2 million)

    Total 'Guaranteed' Savings: $123.2 million

    *Siemens Contract



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    Operations & Process Management: Principles & Practice for Strategic ImpactOperations & Process Management: Principles & Practice for Strategic Impact
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