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1Z0-219 exam Dumps Source : Siebel Customer Relationship Management 8 industry Analyst
Test Code : 1Z0-219
Test name : Siebel Customer Relationship Management 8 industry Analyst
Vendor name : Oracle
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Oracle Siebel Customer Relationship Management
ZAGREB, Croatia, may additionally 30, 2017 /PRNewswire/ -- Hrvatski Telekom announced it chosen IBM (NYSE: IBM) to modernize and manage the enterprise's consumer relationship techniques to animate drive its digital transformation.
Hrvatski Telekom serves 2.2 million cell subscribers, well-nigh 1.0 million mounted lines, 408,000 tv capabilities and 763,000 broadband connections.
With an accelerated extend and complexity of converged telecom choices combined with becoming customer calls for and implementation of convergent presents, Hrvatski Telekom determined to establish into outcome a unique CRM rig which is expected to carry the consumer journey to a brand new, more desirable level. the unique CRM system will insert a unique facts storage and processing device for every HT valued clientele (wholesale and retail). the brand unique rig aims to encompass enterprise, residential, prepaid and postpaid users. company methods involving the brand unique CRM gadget are deliberate to optimize and simplify in addition to design a contribution to the pride of consumers and employees who will employ the unique system.
"We in Hrvatski Telekom wish to dwell the leader on the regional telecommunications and digital service market. To achieve this, they want to possess the most efficient client adventure. they now have, therefore, chosen IBM as their company for the implementation of a brand unique CRM system, which is a component of their company Transformation application, with a view to possess a worthy positive impress on client delight. they now possess chosen IBM on this task, according to their potential to array market-main top of the line practices in omni-channel rendezvous and digital innovation. They await this may outcome in colossal growth of delight of each their personnel and purchasers," spoke of Anamarija Mlinarić, CRM Transformation assignment Director, Hrvatski Telekom.
Hrvatski Telekom teamed with IBM global industry services to supply its valued clientele with the foremost client journey. As participate of the contract, IBM will support streamline industry procedures that may accelerate the company's digital transformation through alterations in their client-facing entrance office endeavor as well as essential returned conclusion functions. The expected effects are reduced costs, a greater agile company and birth of an better client-focused strategy to operations. IBM will drudgery with Hrvatski Telekom to establish in obligate a solitary client relationship administration platform in keeping with an Oracle Siebel retort tailor-made primarily for telecommunications so that it will supply a 360 view on every consumer interactions, profile and alternative information, as well as advertising hub functionalities.
"Telecommunication providers are facing hurdles when it involves delivering an finest client smack as subscriber calls for around unique applied sciences and functions shift the landscape," said Damir Zec, country chief, IBM Croatia. "Hrvatski Telekom's enduring dedication to its purchasers is confirmed during the adoption of new, imaginative methods and rig that represents the pass forward for technique transformation in the digital age. We're working with Hrvatski Telekom to aid convey their required efficiencies and agility whereas addressing the censorious elements of digital change, reducing charges, and operational disruption for greater tiers of client provider."
About IBM:For more guidance, seek recommendation from https://www.ibm.com/functions/gbs.
About Hrvatski Telekom:For greater information, seek recommendation from https://ht.hr/en/about-us/#section-nav
Media Contact:Marisa ConwayIBM Media Relations212firstname.lastname@example.org
To view the original edition on PR Newswire, seek recommendation from:https://www.prnewswire.com/information-releases/ibm-advancing-hrvatski-telekoms-digital-transformation-with-new-client-relationship-administration-system-300465260.html
September 20, 2010 07:30 ET
Integration gives Contact middle agents One-click access to answers in eGain Multichannel advantage foundation for advanced customer journey and repair productiveness
MOUNTAIN VIEW, CA--(Marketwire - September 20, 2010) - eGain (OTCBB: EGAN), an Oracle PartnerNetwork Gold degree associate, these days announced that it has executed Oracle Validated Integration of eGain skills 10 with Oracle's Siebel consumer Relationship management (CRM), free up eight.1 during the Oracle PartnerNetwork (OPN). The built-in retort permits contact middle brokers the employ of Siebel CRM to learn solutions to a extensive latitude of consumer queries with the elementary click of a button and record the complete interaction in Siebel CRM.
"consumer adventure has been a killer utility for advantage administration through the years, adding strategic value to the business," observed Ashu Roy, Chairman and CEO of eGain. "Our validated integration with Siebel CRM allows end-to-end, competencies-enabled muster tracking and resolution."
proven in cloud and on-website deployments in companies for over a decade, eGain capabilities allows bizarre customer provider by infusing customer carrier brokers with knowledge, making them as productive as the optimum agents. It helps design sure fast, consistent, and amend answers to client queries by providing multiple entry a typical multichannel competencies foundation -- dynamic FAQs, keyword and herbal language search, browse, chatbots, and guided help, powered by using patented Case-based mostly Reasoning (CBR) technology. eGain scholarship can furthermore subsist deployed for net self-service for sophisticated self-carrier event and adoption.
"Oracle Validated Integration applies a rigorous technical review and examine system," spoke of Kevin O'Brien, senior director, ISV and SaaS strategy, Oracle. "achieving Oracle Validated Integration during the Oracle PartnerNetwork offers clients self assurance that the integrations between eGain skills 10 and Siebel CRM 8.1 possess been validated and the items drudgery together as designed. This integration is a positive value-add to contact centers the employ of Oracle's Siebel CRM."
more counsel on eGain expertise and the validated integration can subsist found at:
eGain (OTCBB: EGAN) is the leading issuer of cloud and on-website customer interaction hub utility. For over a decade, tons of of the area's greatest businesses possess relied on eGain to seriously change their traditional muster facilities, animate desks, and net client carrier operations into multichannel client interaction hubs (CIHs). in line with the power of 1™, the understanding of 1 unified platform for multichannel consumer interaction and competencies management, eGain options enrich consumer experience, optimize carrier procedures conclusion to conclusion, extend revenue, and boost contact core efficiency.
Headquartered in Mountain View, California, eGain has working presence in North america, EMEA and APAC. To subsist taught greater about us, talk over with www.eGain.com or name their workplaces: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). also, comply with us on Twitter at http://twitter.com/egain and fb at http://facebook.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) specialized is the newest version of Oracle's associate application that offers partners with tools to better enhance, promote and implement Oracle solutions. OPN really noble offers substances to educate and aid specialized scholarship of Oracle products and solutions and has advanced to prize Oracle's growing to subsist product portfolio, accomplice foundation and company probability. Key to the newest enhancements to OPN is the capacity for partners to distinguish through Specializations. Specializations are accomplished via competency development, industry effects, talents and confirmed success. To find out greater dispute with http://www.oracle.com/companions.
About Oracle Validated Integration
Oracle Validated Integration in the course of the Oracle PartnerNetwork gives customers self assurance that integrations between Oracle functions and complementary accomplice solutions were validated and the items drudgery together as designed. this can support in the reduction of possibility, extend gadget implementation cycles, and supply for smoother improvements and less demanding renovation. Oracle Validated Integration applies a rigorous technical system to review the integrations of third-celebration application to Oracle purposes products, including productized repeatable integrations from device integrators. Oracle provides entry to Oracle functions application, equipment, technical supplies and training to support partners in setting up integrations based on Oracle specifications and superior practices. companions who've efficaciously validated their integrations are licensed to employ the "Oracle Validated Integration" logo. For more tips, delight visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
eGain, the eGain emblem, and every other eGain product names and slogans are trademarks or registered logos of eGain Communications Corp. within the united states and/or different nations. Oracle and Java are registered logos of Oracle and/or its affiliates. every different company names and products outlined in this free up may subsist logos or registered emblems of the respective corporations.
here's one facet of a Siebel vs. Salesforce.com debate. The different aspect argues that Salesforce.com is inventing a future that Siebel wants to subsist participate of.
There isn't any reasonable debate when it involves Oracle Siebel vs. Salesforce.com since it is not a real apples-to-apples assessment. Siebel is a multi-faceted, commercial enterprise consumer relationship management (CRM) product providing vertical functionality and systems, while Salesforce.com is multi-tenant, offering limited scope and an ambiance this is less "chance-free" than popularly acknowledged. Having labored with each techniques for years, for me there are execs and cons to every; each consumer has specific requirements to disagree with. but, Siebel is pass more mighty, legitimate and versatile.
both Siebel and Salesforce.com possess a CRM component, but Siebel goes past Salesforce.com -- not simply within the income, advertising and services aspects, but in its flexibility as neatly. Siebel offers a hybrid model for discrete businesses, giving them the alternative of working offline, on-premises, hosted by using Oracle or hosted by using the customer company. furthermore, Siebel has diverse vertical alternate options, together with automotive, telecom and pharmaceutical, so the gadget may furthermore subsist utilized to a particular trade or customer's wants and has the performance required for that business's industry tactics. Siebel's platform offers capabilities for discrete industries while not having to add on third-birthday celebration items.
Saleforce.com may additionally tout "no software," however that's now not absolutely genuine. To outcome issues corresponding to electronic mail or integration with Outlook and other points, you deserve to buy a further app from their app alternate and installation it. Siebel already provides this in its platform, providing a enhanced smack of integrity and reliability than its Salesforce.com counterpart.
Siebel vs. Salesforce.com on cost
no longer most efficacious does Siebel focus of attention on CRM, it has E-Commerce, E-help, loyalty courses and ally relationship administration (PRM) capabilities, granting companions and providers entry to a noble deal of the functionality of the application assisting actual collaboration. every petite thing is at one's fingertips without having to develop or purchase add-ons. Salesforce.com begins at $65 to $seventy five per consumer per thirty days, however that does not encompass any integrations. It lacks reporting or any facets that a loyal industry consumer would want, which immediately bumps the charge factor to not less than $one hundred twenty five per user per thirty days.
Salesforce.com looks more affordable than Siebel, at least firstly. however, over the future, that argument is inconclusive. Let's consume Siebel on-premises. at the start there is an IT expenditure when you purchase licenses and servers. but over a 3- to five-yr length, Salesforce can pervade extra. it really is since you by no means personal it. you're pretty much renting storage space in an software from Salesforce.com. even if you retain your IT expenses flat and furthermore you pay the equal per 30 days and might forecast pricing out for the ease of the condense duration, on the quit of the condense when it comes time to renew, you possess no manage or sigh in cost raises. You might quit up paying extra for Salesforce.com than you would for Siebel; you just should settle whether you need to pay for it upfront with Siebel or continue paying over time with Salesforce.com. disagree with that renewal fees hardly retrograde down.
Siebel's value is greater because of the numerous options it has. if you are looking to add service performance or self-carrier or e-carrier, it's there for you. if you desire marketing or loyalty administration performance, it truly is additionally obtainable inside the current Siebel framework. that you could possess trade-certain functionality every from one platform -- no need to bounce from dealer to seller to Get what you desire. Salesforce.com does not present anything else anyway Salesforce automation; it does not present aid for diverse verticals. You must establish into outcome third-birthday celebration products to Get email advertising and marketing, muster core or customer service functionality. Now you are spending upwards of $200 or greater per user per 30 days to Get what Siebel presents for much less.
Siebel vs. Salesforce.com in support
Siebel's assignment-primarily based person interface redefines how organizations complete revenue, advertising and repair initiatives inside the utility. when it comes to its birth platform, Siebel continues to subsist on the forefront. An on-premises mannequin is a natural proper for midsize and massive corporations that desire more suitable control over their technical atmosphere.
If Siebel updates its utility, clients can verify it in a nonproduction ambiance except the hard is able to improve. here's extraordinarily essential for gigantic corporations, particularly when the CRM software is built-in with different inner methods as a participate of order processing and customer carrier.
With Salesforce.com, you are tremendously limited in that sense. you probably possess what peer fancy performance-related issues, you possess to log a support ticket with Salesforce.com, which may additionally or may furthermore no longer locate the problem. although the enterprise finds the problem, there is petite it will probably outcome about it since it will possess an impact on other clients.
as a result of Salesforce.com is multi-tenant, any alternate made principally for one consumer may additionally negatively possess an impact on other shoppers. it will probably result in a impoverished domino impact. therefore alterations can not subsist made always in response to any solitary user. considerations should subsist perpetually evaluated to remark what the common influence will subsist on the atmosphere. If a brand unique client involves Salesforce.com and uploads 5 million unique statistics into the database, chances are it could influence other customers as well. In an on-premises environment, any adjustments made will most efficacious impress you, giving your internal crew the extravagance of creating vital alterations.
Siebel users aren't forced to upgrade as at once. Oracle has limited lifetime aid for a considerable number of Siebel applications and types. if you're on Siebel eight.1 presently, odds are you could subsist supported for a very long time so that you can reside on that route until you are able to migrate to Siebel eight.2.
If there's an upgrade to Salesforce.com, you are getting upgraded whether you find it irresistible or no longer and you will possess a brief, described window to validate the upgrade earlier than it goes into construction. in case you will not possess those components accessible at the time, you're out of success.
extra importantly, you aren't supported through one supplier any further with Salesforce.com. you are with Salesforce.com, and with ally A for advertising and ally B for client carrier. Who outcome you flip to when confronted with a problem?
if you are on Siebel and you possess an issue with advertising, you name Oracle. if you possess a problem with revenue, customer service or Outlook, you name Oracle. you possess got one vendor for every petite thing. When it involves assist, knowing precisely who to whirl to in case you possess problems is massive, and issues inevitably arise with utility. there is peace of intellect understanding for you to simply prefer up the mobilephone and muster an Oracle support rep or log on to help.oracle.com. You know Oracle can focus on the difficulty because you should not possess discrete dealer products.
There is not any effortless reply when evaluating items. Inevitably organizations should deem their specific instances and wishes. Salesforce.com is using a wave of customary claim for a variety of factors. certainly if businesses possess benchmark Salesforce automation requirements, then Salesforce is a robust contender. Most mature CRM clients' wants don't look to subsist that simple. Questions of ownership versus lease, efficiency in the cloud, information protection, customization, CRM breadth inside the product and control every need your consideration.
Scott Lefante is SaaS mission manager for Eagle Creek software functions, a U.S.-primarily based IT consulting and technical features industry specializing in Oracle CRM, information management and e-commerce.
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Home → CRM → What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers
Posted October 27, 2011 By Herman Mehling Feedback
Oracle made a bold travel into cloud CRM this month, but what does it connote for competitors fancy Salesforce and Microsoft and Oracle's own Siebel customers?
The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is furthermore the foundation of Oracle's unique Public Cloud.
As the latest entry in a very competitive market, Oracle (NASDAQ: ORCL) will possess to stand out to Get noticed. So how does it stack up against established offerings from the likes of Microsoft, Salesforce.com and SAP? And perhaps more importantly for Oracle's longtime customers, will Oracle Fusion CRM spell the quit of CRM On Demand, its existing cloud offering based on Siebel, and Siebel CRM?
"The Oracle cloud is a petite different," said Oracle CEO Larry Ellison when he introduced the product suite at the Oracle OpenWorld 2011 user conference recently.
The Oracle Public Cloud is both a platform as a service and applications as a service, he explained.
"The key variation is the Oracle Public Cloud is based on industry standards and supports plenary interoperability with other clouds and your data focus on premise," he said.
By standards, he primarily meant Java. Oracle's cloud claims to rush any app written in Java.
The quit of Siebel and CRM On Demand?
One of the main principles of the Fusion Applications evolution pains was to bring the best ideas, architectural patterns and industry practices of every "legacy" applications (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and so on) into the unique suite, wrote Alexander Hansal in his October 17 blog post.
Hansal, a technical instructor in Siebel and an Oracle consultant, wrote, "The trained eye will remark typical 'Siebel patterns' in Fusion CRM. On the other hand, the requirements for CRM possess drastically changed in the eventual years, so there are lots of unique things as well."
Hansal said Siebel customers possess three options: abide with their legacy application by upgrading to the most mature version (Siebel 8.1.1); augment their existing legacy app with unique functionality offered by the Fusion Applications stack; or ditch the legacy stuff and embrace the unique Fusion world.
Customers can easily upgrade, he believes, because Fusion Applications are designed from the ground up to co-exist with Oracle's legacy apps.
Hansal concluded: "I believe that Siebel CRM is not dead. Too many hours and dollars/euros/rubel possess been spent by customers in Siebel projects to naively believe that they will just dump it every for version 1 of Fusion CRM.
"While I usually don't outcome too much IT crystal balling, they should remark another decade of thriving Siebel projects, but there is a unique flower in the garden which they shouldn't neglect (translates to: WAKE UP and Get TRAINED on Fusion Applications."
Oracle Public Cloud: The Complete CRM Package?
"Oracle is the only vendor that provides a comprehensive suite of enterprise solutions in the cloud, which includes both application services and platform ones," Trip Chowdhry, managing director of equity research at Global Equities Research, wrote in a recent research note.
Oracle's application services involve Fusion CRM, Fusion HCM and companionable Networks, while its platform services involve Java Services and Database Services – and just this week, Oracle added cloud customer service with the acquisition of RightNow.
Oracle claims, among other things, that its Oracle Fusion CRM Cloud Service enables organizations to combine customer and product master data information with every CRM processes – which the vendor says is a first for cloud-based CRM solutions. Oracle furthermore claims that the service delivers a consolidated customer focus for every CRM industry processes.
Oracle Shuns Multi-tenancy
Although Ellison indulged himself and his captive audience in taking pot shots at Salesforce, Forrester Research analyst James Staten said he believes the Oracle offering may subsist more of a direct competitor to Amazon Web Services than Force.com.
The strongest evidence is in Oracle's stance on multi-tenancy, said Staten, noting that Ellison shunned a tenancy model built on shared data stores and application models, which are key to the profitability of Salesforce.com (and most loyal SaaS and PaaS solutions).
The Oracle Cloud offering is based not on multi-tenancy, but on virtualization containers that allow customers to seamlessly switch back and forth between the private and the public clouds.
"Oracle will no doubt employ its own Xen-based hypervisor, OracleVM, rather than the enterprise benchmark VMware vSphere," said Staten, noting that image conversion between the two platforms is fairly easy.
While many enterprise infrastructure and operational professionals will root this approach, this IaaS-centric architecture is far more resource-intensive for supporting multiple customers than the Salesforce model, Staten said.
Microsoft seems to disagree with Salesforce, as its Windows Azure model applies tenancy at the application flat as well, he added.
A Big selling point for Oracle could subsist that the selfsame Fusion middleware software sold on-premises is available in the cloud and that the programming model for Oracle Public Cloud is the selfsame open standards-based languages of Java, BPEL and Web services.
"This is in lucid contrast to the walled gardens of most other PaaS offerings," said Staten. "Microsoft comes closest to this value proposition as most open languages and web services are supported but the middleware services of Azure are not one-for-one with their on-premise equivalents."
No doubt some IT pros will laud this architectural consistency, as it significantly eases the migration of Java apps between on-premises and cloud.
Pricing and Financials Coming
While Ellison announced a collection of cloud services – four SaaS applications and 4 PaaS services – only a subset of these expose on the cloud.oracle.com site.
Only the company's database and Java services are shown as PaaS services, with the already pre-existing CRM and human capital management as SaaS applications.
Staten said management and Fusion Financials (Oracle eBusiness Suite) are expected to succeed at the SaaS layer, with a data service to supposedly rival Azure. Lots of unknowns remain for this service, the biggest being pricing, said Staten.
While Ellison talked about an AWS-like pay-per-use model, he furthermore stated the requirement of a subscription.
As every instance will involve at least either an Oracle database or a WebLogic app server, users can await each instance to cost far more than Amazon's $0.08 for a wee VM, said Staten.
NEW YORK (CNNfn) - Business-software maker Siebel Systems on Tuesday reported third-quarter revenue and net income that blew past analyst estimates.
San Mateo, Calif.-based Siebel (SEBL: Research, Estimates) reported net income of $71 million, or 14 cents per share, compared with pro forma net income of $27.3 million, or 6 cents per share, for the selfsame epoch eventual year, representing increases of 161 percent and 133 percent, respectively. The connote analyst evaluate for the quarter was 11 cents per share, according to First Call.
Revenue for the third quarter surged 131 percent to $480.9 million from $208.5 million for the selfsame epoch in 1999. CIBC World Markets analyst Melissa Eisenstat had estimated that Siebel's revenue would subsist $415.7 million 14 percent less than what the company actually reported. Revenue from license fees totaled $300.4 million, compared with $127.7 million for the selfsame epoch in 1999. Eisenstat had estimated that license revenue would total $254.1 million.
Revenue from maintenance, consulting, and other services reached $180.6 million, compared with $80.8 million for the selfsame epoch in 1999, an extend of 123 percent.
Siebel is the leading player in the rapidly expanding locality of customer-relationship management, or CRM, software, which is used to collect and resolve information about customers, enabling companies to better target their marketing campaigns and improve customer service muster centers. Its stock closed Tuesday up $2.94 at $112.75, a flat seven times higher than its 52-week low. At Tuesday's closing price, Siebel is selling for more than 260 times what analysts await the company to win this year.
Major Release of Oracle's Siebel 8 Provides Superior Usability and Intelligence at the moment of Customer Interaction to Simplify CRM Processes
NEW YORK, Jan. 31 // -- Today at its global "Applications Unlimited" event held on 6 continents over 24 hours, Oracle (NASDAQ:ORCL) announced the general availability of Oracle's Siebel CRM Release 8. The unique release enables customer-driven industry transformation offering real-time insight at the moment of customer interaction and accelerates revenue growth through better-informed decisions. Delivered as participate of Oracle's "Applications Unlimited" program, Siebel 8 offers users a superior ownership smack with a altenative of multiple deployment options, ease of manageability and low cost integration.
"Under Oracle's Applications Unlimited program, they are confident that Oracle will protect their current investments in Siebel applications," said Toine Straathof Program CIO CRM at Rabobank. "Siebel 8 has a completely SOA-enabled CRM platform and task-based user interface that will animate us achieve their CRM goals and give us the competence to adapt quickly to the changing needs of their business."
Easy-to-Use CRM and Open Standards Based Integration
With certification with Oracle(R) Fusion Middleware, Siebel 8 provides comprehensive support for Service-Oriented Architectures (SOAs) and out-of-the-box Web services-based integration. This simplifies integration between Siebel and other applications and services and accelerates web-based application development. Additionally, Siebel 8 will furthermore provide ongoing, heterogeneous support for non-Oracle technology -- including IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2 -- to animate extend the value of existing IT investments and avert vendor lock-in.
Building on Oracle's commitment to Linux, Siebel 8 provides Linux support for the first time, offering a powerful, yet lower-cost platform alternative. Siebel users can now benefit from Oracle's Unbreakable Linux support program (http://www.oracle.com/linux) by choosing Oracle as the Linux operating system support provider in addition to the Siebel technology. Oracle's extended support for Linux illustrates the company's continued pains to reduce Total Cost of Ownership (TCO) for its users, support open industry standards and address key customer requirements.
Key usability and other enhancements to Siebel 8 include:
oSiebel Task-Based User Interface -- extends industry process automationacross the "last mile" directly to the point of user interaction. Tasksare designed to extend the productivity of novice or intermittent usersby guiding them through the execution of unfamiliar tasks, while veteranusers can switch seamlessly between multiple tasks throughout theirworking day.oChange industry Processes in real Time -- enables line-of-businesspersonnel to create and change industry rules and processes using adeclarative, drag-and-drop environment that requires no coding, every inreal time.oNew and Enhanced Search Capabilities -- improves usability, informationdiscovery and enhances end-user productivity through the competence toretrieve information both in and outside of the CRM application. OracleSecure Enterprise Search 10g, Oracle's comprehensive, standalone searchengine, is provided out-of-box with Siebel 8. In addition, the unique andenhanced search capabilities in Siebel 8 are implemented by Web servicesto easily facilitate integration with customers' altenative of third-partyenterprise search engine.oExpanded Web Services support -- provides a standardized, SOA-enabledmeans to compose cross application industry processes that span businessareas, technologies and data stores. Siebel 8 delivers extensive newpre-built, highly scalable Web services for censorious CRM businessprocesses and components.oAdvanced Deployment Management -- simplifies management of Siebeldeployments and upgrades, thus reducing time, cost and complexity.
Continued Industry Specific Innovation with Siebel Applications
Siebel 8 includes extensive enhancements to Siebel Sales, Siebel Enterprise Marketing, Siebel Customer Order Management, Siebel Contact focus and Service, Siebel Universal Customer Master and Siebel Self Service and eBilling applications, and builds on Siebel CRM's unmatched industry-specific CRM solutions. For example, Siebel Universal Customer Master leverages the unique industry rules engine, providing a elastic approach to privacy management. Siebel 8 delivers comprehensive industry solutions in public sector, communications, utilities, life sciences, pecuniary services, insurance, manufacturing, high-technology and automotive and consumer packaged goods. For example in public sector, users can create, monitor and escalate incidents, enter and manage evidence while complying with government requirements with Siebel crime Management and Siebel Incident Management, both participate of Siebel CRM Release 8.
"In order for companies to remain competitive in the market today, they must possess processes in spot that enable them to design more informed decisions, respond to the changing needs of their customers and provide a consistent customer smack across every channels," said IDC Analyst Mary Wardley. "With its release of Siebel 8, Oracle responds to these requirements with smoother administration features, a more elastic user-friendly interface, standards-based integration and unique enhancements to the Siebel CRM product line."
"Siebel 8 builds on Oracle's continued commitment to animate shape the evolution of next-generation transformational CRM," said Oracle Senior Vice President of CRM Products Ed Abbo. "This release features unsurpassed usability across the board, redefines the concept of industry responsiveness and is another significant milestone of delivering on Oracle's Application Unlimited program."
Siebel CRM Release 8 is available immediately for traditional deployment, and is furthermore available on claim via Oracle On Demand.
Oracle is the world's largest enterprise software company. For more information about Oracle, delight visit their Web site at www.oracle.com/.
This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not subsist relied upon in making purchasing decisions. Many factors can materially impress Oracle's product evolution plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not subsist incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information.
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may subsist trademarks of their respective owners.
Source: Oracle Corporation
CONTACT: Susie Penner of Oracle, +1-650-506-1973, or email@example.com
Web site: www.oracle.com/
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