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000-N04 exam Dumps Source : IBM Commerce Solutions Order Mgmt Technical Mastery Test v1
Test Code : 000-N04
Test appellation : IBM Commerce Solutions Order Mgmt Technical Mastery Test v1
Vendor appellation : IBM
: 30 real Questions
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IBM IBM Commerce Solutions Order
ST. LOUIS--(enterprise WIRE)--Perficient, Inc. (NASDAQ: PRFT) (“Perficient”), a number one digital transformation consulting enterprise serving international 2000® and different tremendous trade shoppers birthright through North the usa, introduced it has been named IBM’s 2019 Watson Commerce trade associate of the year. The IBM Excellence Award, introduced everyone over IBM’s PartnerWorld at believe 2019, acknowledges Perficient’s ongoing growth and relationships with key purchasers, and concept management across the IBM Watson customer engagement Commerce platform as an crucial section for digital transformation.
“Our approach to commerce is concentrated on crafting a experience, connecting with valued clientele, and providing a seamless customer journey across channels and during the commercial enterprise, imperatives in nowadays’s client-pushed world,” pointed out Steve Gatto, countrywide income director, Commerce options, Perficient Digital. “together, with their clients, we’re remodeling businesses in a fashion that now not most effective drives growth but strengthens their touchstone manufacturer, and they consistently evolve their choices to preserve valued clientele at the dependable of their online game. We’re honored to subsist recognized by means of IBM, and we’re keen for sharing their inventive solutions birthright through IBM suppose 2019.”
Perficient Digital Takes Commerce solutions beyond Transactions to radically change the consumer Lifecycle for a world various brand
With branded manufacturers and distributors beneath constrain from the stagy shift to on-line paying for, a global diverse brand sought to digitally radically change its commerce company. In partnership with Perficient Digital, both organisations delivered optimized customer revenue, up-to-date product tips (PIM), and streamlined the ordering system via construction of a B2B portal. With the implementation of IBM’s Sterling Order management equipment (OMS), and Perficient’s potential, the different brand is future-proofing its company to align with industry tendencies and market opportunities.
furthermore, the business’s OMS will give them stronger flexibility in managing involved order management scenarios, improved reliability so as processing and fulfilment, and a cost reduction in enforcing throughout its business. it's going to additional enable the organization to carry carrier enhancements to its shoppers, optimize its pricing, promoting and classic give chain, enhance sales because of more suitable inventory visibility, and cleave back expenses through greater efficiencies so as visibility.
Perficient Digital Enhances the on-line customer journey for a leading fabric Retailer
In a market that has historically relied on brick-and-mortar experiences, a leading fabric and craft retailer become challenged with extending the client adventure online. Perficient partnered with the trade to implement an IBM Watson Commerce solution that provided up to date visibility of its inventory and stronger monitoring of its product quantity, place, and availability. applying IBM Order administration, Perficient extra superior the retort via cloud migration that offers a lone view of give and demand, orchestrates order fulfillment processes throughout buy on-line Pickup In redeem (BOPIS) and Ship-from-save (SFS), and empowers enterprise representatives to improved serve shoppers both in muster facilities and in-store engagements.
“Perficient has been deploying IBM Commerce options for almost twenty years, featuring end-to-conclusion digital commerce options that embody numerous channels, and convey seamless and efficient experiences throughout their complete enterprise,” mentioned Sameer Peera, time-honored supervisor, Perficient’s commerce apply. “With the synchronous information that HCL took over progress of IBM WebSphere Portal, IBM net content administration and net savor factory, their clients continue to gain interaction us for attend with their digital commerce techniques. We’re blissful to subsist their go-to accomplice as they navigate the changing market panorama and convey for his or her purchasers.”
Perficient knowledge in motion at IBM believe 2019
apart from its award-successful commerce retort advantage, Perficient experts are available throughout the IBM believe 2019 convention in sales space #320 to focus on its event and capabilities across the IBM portfolio , exceptionally cloud, cognitive, information, analytics, DevOps, IoT, content administration, BPM, connectivity, commerce, cell, and consumer engagement.
whereas IBM has announced its plans to sell its commerce portfolio, the advice of its acquisition of pink Hat additionally signaled the criticality cloud progress and delivery play in a hit conclusion-to-conclusion digital transformations. As an IBM international Elite accomplice, one of only seven partners with that reputation globally, and a pink Hat Premier partner, Perficient is smartly placed to work with each businesses through this transition. And, their specialists could subsist available everyone over IBM regard to focus on a passage to navigate the cloud market, participate key customer success reports, and provide strategic knowledge on the alternatives ahead for shoppers.
“technology is altering so rapidly, and companies deserve to maintain tempo or countenance disruption,” stated Hari Madamalla, vp, emerging options, Perficient. “With skills and adventure in everyone facets of the commerce experience, to leading cloud, hosting, managed features and attend solutions, firms flip to Perficient as a go-to accomplice for their digital transformations.”
be section of a few Perficient topic matter number consultants and their consumers as they present everyone through six IBM believe classes, together with:
As a Platinum IBM trade partner, Perficient holds more than 30 awards throughout its 20-year partnership historical past. The enterprise is an award-profitable, licensed utility cost Plus retort provider and one of the most few companions to obtain dozens of IBM professional stage application competency achievements.
For updates birthright through the savor and after, join with Perficient experts online by viewing Perficient and Perficient Digital’s blogs, or comply with us on Twitter @Perficient and @PRFTDigital.
Perficient is the leading digital transformation consulting solid serving global 2000® and commercial enterprise clients birthright through North the us. With unparalleled information expertise, management consulting, and inventive capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and cost with surprising digital event, trade optimization, and trade options. Their work enables consumers to enrich productivity and competitiveness; develop and support relationships with valued clientele, suppliers, and partners; and reduce costs. Perficient's authorities serve purchasers from a network of offices across North the us and offshore locations in India and China. Traded on the Nasdaq global select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-profitable Adobe Premier companion, Platinum smooth IBM company accomplice, a Microsoft national service issuer and Gold licensed companion, an Oracle Platinum accomplice, an superior Pivotal competent associate, a Gold Salesforce Consulting partner, and a Sitecore Platinum partner. For extra counsel, seek counsel from www.perficient.com.
secure Harbor observation
probably the most statements contained in this information free up that don't seem to subsist basically historical statements debate future expectations or status other forward-searching counsel concerning economic effects and enterprise outlook for 2018. those statements are district to commonplace and unknown risks, uncertainties, and different components that could occasions the exact effects to vary materially from those pondered via the statements. The ahead-searching information is in accordance with management’s present intent, belief, expectations, estimates, and projections concerning their company and their industry. you should definitely subsist conscious that those statements most effective mirror their predictions. genuine events or results can furthermore range appreciably. captious components that might trigger their genuine results to subsist materially different from the forward-looking statements encompass (however don't seem to subsist constrained to) those disclosed under the heading “possibility elements” in their annual record on benign 10-okay for the 12 months ended December 31, 2017.
Bangalore: IBM today referred to that Metro shoes Ltd, one in every of India’s redress multi-company footwear chains, will launch a brand fresh Digital Commerce platform powered by passage of Watson client engagement hosted on IBM Cloud.
this is able to consist of IBM Watson Order management and Commerce for seamless digital engagement. Working with IBM trade associate CEBS global, IBM solutions will no longer only aid constrain superior customer experiences and fresh ranges of console however carry efficiencies to the deliver chain.
With a countrywide footprint of 350 actual showrooms, an increasing manufacturer portfolio and altering client preferences, Metro shoes Ltd became facing challenges in managing orders coming from several online structures.
previous it had unreliable application that caused necessity of visibility of real-time information of revenue, inventory district and returns together with inventory management challenges. Metro shoes Ltd essential to enlarge on-line presence for a few of their regular inner manufacturers which gain been getting low visibility impacting middling earnings.
"expertise is redefining client engagement and will subsist the key differentiator for retail manufacturers of the long run. We’re excited to collaborate with IBM and CEBS to embark on their digital transformation event,” spoke of Alisha Malik, vice president, Digital, Metro shoes.
“With IBM’s abilities in the omni-channel commerce and retail area, they are confident that these adjustments will now not only assist accelerate the execution of their method, but furthermore supply us an district over competitors. At Metro shoes, they strongly believe that the fresh solution will enlarge the universal user adventure, thereby expanding revisits, site visitors and loyalty,” delivered Malik.
With IBM, Metro footwear Ltd can profit fresh degrees of client perception, which can furthermore subsist used to personalize the online journey for each of the web site. trade will capable of showcase everyone of its manufacturers and recommend inescapable gadgets according to insights shared with the aid of valued clientele on a lone platform.
This customized event will embrace fresh and effortless fulfillment options equivalent to purchase on-line, pick up in save, reserve in redeem and simple returns. as a result of these fresh capabilities, Metro shoes should subsist in a position to bring up each traveler’s savor on the website through enabling commerce practitioners with cognitive equipment which support them bring omni-channel experiences that gain interaction customers and power sales.
With IBM’s know-how capabilities and CEBS abilities with market integration, Metro shoes as a company/seller will even subsist capable of integrate with greater than 14 e-marketplaces relish Amazon, Flipkart and other main portals with a centralized fashion and inventory engine to allow Metro to scale as much as the needs of a turning out to subsist market company. extra, IBM Cloud will attend elevate the capacity to configure cumbersome workloads and thereby bring efficiency required for height utilization everyone through the looking season.
Nishant Kalra, company unit chief – IBM Watson customer engagement - India/South Asia brought, “IBM is on the forefront of assisting shoppers embrace more moderen how you can work and digitally remodeling the style they engage with their conclude valued clientele. they are blissful to subsist section of Metro shoes’ digital transformation event by means of offering advanced digital commerce adventure, leveraging the shops by passage of merging them with online, and finally using brand advocacy. IBM in affiliation with CEBS will allow profound innovation, quicker-go-to-market and streamline processes for scalability.”
The IBM platform will create a bridge between its online and offline company which the retailer up to now lacked. With the brand fresh integrated lone view, Metro shoes sooner or later can subsist able to employ insights gained from the digital realm to design particular offering for consumers as they stroll into any of their shops. subsequently, they could raise note what purchasers desire, build inescapable availability when and where they want it and even study scramble selling and upselling throughout their quite a lot of brands.
For Metro footwear, IBM Watson Order administration and Commerce solutions can pave fashion for IBM’s cognitive technologies to bring insights that assist them provide customers with personalised strategies and an better user event –from click on to delivery.
“With over 15 years of adventure in establishing e-company equipment, CEBS has been a relied on options provider and companion for organizations throughout the globe,” pointed out Satish Swaroop, President, CEBS global. Their effective and all-around software solutions paired with IBM’s profound know-how skills will provide Metro footwear a true-time, centralized system for client administration.”
foreign trade Machines organisation IBM these days introduced that Praktiker, a home DIY retail chain primarily based in Bulgaria has tripled each its on-line earnings and in-shop purchases considering that its adoption of the business’s omnichannel commerce retort 5 months in the past.
Praktiker’s fresh web page facets an online catalogue of greater than 40,000 gadgets presenting advantageous tips to the conclusion person. The site has been viewed by means of 750,000 exciting clients on the grounds that its launch. specifically, the common variety of visits has tripled from about 1500 per day in the nascence to 5000 per day at present.
Adoption of IBM’s omnichannel commerce solutions specifically WebSphere Commerce (for each for B2B and B2C) and Sterling Order management (for offering insights on supply and demand, order success processes) by passage of retail retailers has elevated in recent instances.
We prognosticate that the transforming into adoption of IBM solutions (retail, Watson) will proceed to boost the redress line.
specially, shares of IBM gained 0.43% on Tuesday. The stock has outperformed the Zacks desktop - integrated systems trade on a year-to-date groundwork. while the industry received only 3.9% birthright through the length, the stock preferred 5.1%
Is IBM Poised to improvement?
We notice that competition is intensifying in the utility options district with the presence of valuable players equivalent to salesforce.com’s CRM Salesforce Commerce Cloud, SAP SE’s SAP SAP Hybris and Oracle’s ORCL Oracle Commerce.
We faith that the continued adoption style for IBM’s utility solutions structures augurs well for the enterprise in the long run.
As of the closing stated quarter, IBM’s Cognitive options (options application and transaction processing software) revenues grew 1.4% on a year-over-12 months groundwork (up 2.2% at regular forex) to $5.30 billion.
foreign trade Machines organisation profits (TTM)
international trade Machines corporation profits (TTM) | overseas company Machines employer Quote
options software growth turned into driven primarily through analytics. (read extra: IBM Corp (IBM) Beats on this descend income; FY17 View advantageous).
At present IBM has a Zacks Rank #three (dangle). that you may descry the comprehensive record of nowadays’s Zacks #1 Rank (effective buy) stocks birthright here.
greater inventory information: 8 companies Verge on Apple-Like Run
Did you leave out Apple's 9X stock explosion after they launched their iPhone in 2007? Now 2017 looks to subsist a pivotal yr to accept in on an additional emerging know-how anticipated to rock the market. require could soar from virtually nothing to $forty two billion with the aid of 2025. stories testify it could withhold 10 million lives per decade which could in revolve store $200 billion in U.S. healthcare expenses.
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Desktop Management Problem
The pattern desktop management system should provide a "push" technology that allows administrators to deploy software to multiple PCs simultaneously from a centralized administrative console, without requiring conclude user intervention or a technician to visit the desktop. Deployment tasks can subsist executed immediately or scheduled for off-hours in order to minimize repercussion on conclude user productivity or network bandwidth.
The pattern desktop management should subsist an open and scalable system that supports a range of server platforms, such as Solaris, HP-UX, NT, and both fresh and legacy Microsoft client platforms (DOS, Windows 3.x, Windows 95, Windows 98 and NT 4.0). The system should subsist standards-based, with support for touchstone protocols, including IP, DHCP and BOOTP and touchstone Wired for Management (WfM)-enabled PC platforms (DMI 2.0, Remote Wake Up and PXE). The desktop management system should furthermore support legacy PCs via boot PROMs or boot floppies for touchstone NICs from Intel, 3Com, SMC and others.
Essential to the equation should furthermore subsist a string of open, programmable interfaces that allow customers and partners to extend and customize the system. The system should subsist carefully designed to provide scalability across large numbers of clients and servers, including the ability to group PCs and software packages into deployment groups and the ability to intelligently manage network bandwidth.
Windows 2000 promises to address many of these limitations but will not subsist deployed in most production environments until 2001, according to industry analysts, such as the GartnerGroup; moreover, in order to raise handicap of these fresh desktop capabilities, organizations must migrate to an exclusive, all-Windows 2000 environment on both clients and servers, which may subsist unrealistic for many corporations, the preponderance of non-NT desktops.
The pattern desktop management system should configure operating systems, applications and desktop parameters on an ongoing basis. These operations should subsist executed simultaneously on multiple PCs from central administrative consoles, and should deliver three captious capabilities: pre-OS installation, remote support and no conclude user intervention. These three powerful capabilities result in enterprise desktop management nirvana: lower PC total cost of ownership (TCO).
As computing environments scramble toward increasingly distributed and heterogeneous environments, many IT organizations are now implementing centralized management systems for managing network resources such as routers and printers, application and database servers (e.g., SAP, Oracle, Lotus Domino), and desktop PCs.
The driving constrain behind these implementations is the realization that centralized management systems are required to cost-effectively manage the involved and mission-critical nature of networked systems. For most IT organizations, centralized management systems are the only passage of approaching the same smooth of reliability, availability and control as has been available with mainframe environments of the past.
Centralized desktop management tools are seen as a key requirement for reducing the TCO associated with desktop support and the rapid growth of desktops in enterprise environments, and as a key enabler for delivering a higher attribute of IT service to end-user organizations.
In addition, most IT organizations now descry PC desktops as a mission-critical corporate resource that should subsist managed as section of an overall networked environment – embodying the philosophy "the network is the computer" – rather than treated as a string of isolated standalone resources to subsist managed on an individual basis.
Tactical requirements for desktop management typically arise in connection with exigent short-term projects such as desktop OS migrations (e.g., from Windows 3.1 or OS/2 to Windows 95/98 or NT), Y2K desktop remediation projects, large-scale deployments of fresh and more powerful PC hardware to support trade unit requirements (Web access, e-commerce, multi-media, etc.), or deployment of fresh and involved applications, such as Lotus Notes or Netscape Communicator.
A successful desktop management system should provide three key technology differentiators versus conventional electronic software distribution systems: pre-OS technology, indigenous installation engine and continuous configuration.
The ability to install and configure operating systems on PCs that are fresh or are unable to boot due to corruption or misconfiguration is called pre-OS capability. Pre-OS technology enables the desktop management system to install operating systems on a PC regardless of its status (e.g., corrupted difficult disk, won’t boot, virgin difficult drive, etc.). If a desktop management system cannot effect these functions, then its value is tremendously reduced, as the (re)installation represents a major assignment of IT support staffs.
Pre-OS technology takes control of the PC even in the absence of a working operating system, and automates the installation and configuration of operating systems on fresh PCs out of the box. It furthermore acts in a attend desk setting for PCs that are unable to boot due to misconfiguration or corruption – without requiring a technician to visit the desktop or any end-user interaction.
The pattern desktop management system should install applications by running the vendor-supplied indigenous installation program (setup.exe) on the target client. Its desktop agent should click through the installation wizard using the installation options specified by the administrator before launching the installation task. This allows each installation to subsist easily customized on a per-user or group-wide basis via a point-and-click administrative interface. No editing of script or batch files is required. In addition, this approach provides a tall smooth of reliability because it leverages the vendor-supplied installation procedure that adapts in real-time to the hardware and software configuration of the target system.
The pattern desktop management system should manage PC configurations across the entire PC lifecycle, not just during the initial application installation. It should subsist able to deploy action packages to add a fresh printer or change printer settings, change the IP address or login password of a PC, Hurry an anti-virus or inventory scan, or execute a BIOS glimmer as section of a Y2K remediation effort.
It is furthermore helpful for a desktop management system to maintain a unique client configuration database that stores a history of everyone software packages that gain been installed, as well as the configuration parameters that were used during installation. This database can subsist used to rebuild the desktop to its previous configuration at any time, in a completely unattended manner.
Intel WfM Initiative
The Intel WfM initiative is intended to significantly enhance manageability and reduce TCO for desktop PCs. According to Intel, approximately 14 million WfM-enabled PCs gain shipped since the conclude of 1998.
WfM V2 will offer enhanced manageability for mobile PCs, enhanced security via encryption and authentication, and support for fresh hardware/software asset management standards such as CIM (Common Information Model) and WBEM (Web-Based Enterprise Management). WfM V2 is currently in beta with PC manufacturers and is expected to subsist available in mid-1999.
In addition, 100 percent of the trade PCs offered from vendors, such as Dell, Compaq, IBM and HP are currently shipping with WfM capabilities. The pattern desktop management solution should fully support the WfM V1.1 specification, which consists of three components:
Remote Wake Up (RWU): Allows IT organizations to execute administrative tasks remotely during off-hours to preserve network bandwidth and user productivity.
The PC client is automatically "awakened" under centralized control of the desktop management system, and directed to install and configure operating systems and applications.
DMI 2.0 (Desktop Management Interface): Developed by the Desktop Management assignment constrain (DMTF), DMI 2.0 allows attend Desk personnel to scan the hardware and software properties of remote PCs in real-time to aid in troubleshooting.
With today's global and distributed commerce, organizations of everyone sizes are having to collaborate and exchange information with a growing ecosystem of divisions, partners and customers. Most companies want to communicate electronically and in real time, but beyond email, managing the exchange of data, messages and documents can subsist challenging and expensive.
Traditional EDI, networks or point-to-point integration systems are not providing the interoperability, agility and real-time information exchange businesses necessity to compete. In addition, companies necessity to Do more than merely exchange data; they necessity to integrate complete trade processes, such as procurement, supply chain management, eCommerce, profit claims processing, or logistics, to appellation just a few.
As with other technologies, integration solutions are moving to the cloud in order to provide this increased flexibility and complexity. Today, there are an increasing number of technology vendors giving customers a option of traditional on-premise integration - where the company manages the connections, mapping and trade processes itself - or cloud-based products with strong self-service or managed service support.
While the cloud may not subsist appropriate for every company or solution, it is an pattern platform for integration, as it enables seamless interaction and collaboration across communities and systems. From transparent economic benefits to increased IT agility to real trade impact, a cloud-based integration solution brings value across the IT and trade aspects of the organization. Below we've outlined the top 10 IT and trade benefits of conducting multi-enterprise integration in the cloud.
Improved colleague and customer relations and retention
Increased revenue and margin
Improved order accuracy
Greater competitive advantage
Reduced costs and capital expenditures (CapEx)
Increased operational efficiencies and reduced manual processes, allowing ways to scramble headcount to more strategic projects.
Extended investments in legacy applications and systems
Aligning IT with trade goals
Scalability and flexibility
Let's determine at each of these in a bit more detail with real-world examples.
1. Improved colleague and customer relations and retentionCompanies must build it easy to Do trade with them - it's no longer realistic to counsel suppliers to adhere to a lone format, such as EDI, as companies gain investments in applications and systems they necessity to extend. Plus customers gain more choices than ever before, so if you build it difficult for a customer (or partner) to exchange information with you, they will travel to a competitor.
A powerful example of this is a mid-sized electrical supply distributor, Mayer Electric Supply. An increasing amount of its trade was being conducted online, but its eCommerce site and related processes were not keeping pace with customer demands, many of whom were large multinational organizations. Mayer chose to bring its online catalog in-house, having its internal IT team rework the catalog and manage the system, but it turned to a cloud-based integration platform to manage the eCommerce "punchout" and integrated purchase order exchange. This enabled everyone customers to shop with Mayer directly from their existing procurement systems and incorporate the process into its overall procurement work flow. The result for Mayer was improved customer retention and increased order size.
2. Increased revenue and marginOne of the greatest growth areas for cloud-based integration is in require chain processes, because companies realize that keeping customers proximate and improving customer-facing trade processes has a direct repercussion on the top and bottom line. With the companies we've surveyed, everyone of them gain experienced improved metrics around retention, order size, revenue and margin.
Take, for example, Invitrogen (now Life Technologies Corp.), a $3 billion per-year supplier to the global life sciences community. The company wanted to better its customers' online trade savor to enlarge revenues. By leveraging a cloud-based integration solution, Invitrogen was able to accept transactions from diverse customer procurement systems via its website and rationalize an order management system that encompassed more than a dozen platforms. Invitrogen saw orders tower 29 percent after an account was integrated.
3. Improved order accuracyOver the final decade, they gain seen a significant enlarge in require for integrating eCommerce and procurement processes. These embrace procure-to-pay, order-to-cash and "punchout." By using a cloud-based integration solution, the savor to integrate these processes is seamless for customers and suppliers. One key profit of this, as mentioned above, is increased revenue, but there is furthermore a secondary profit around order accuracy. One eCommerce company saw order accuracy better to 99% after implementing a cloud-based integration process with its customers, improving inventory management and delivery times, and removing manual intervention from the process.
4. Faster time-to-marketAcross industries and markets, there is an increasing customer constrain around the "power of now. Customers want to receive products and services more quickly and with less effort. This is more or less related to the overall trend around the consumerization of trade technology, as trade people want the same savor at work that they receive shopping or researching online at home. This requires significant improvements in trade agility and in the ability to deliver products more efficiently to meet fast-moving markets. To achieve this, companies must work more closely than ever with suppliers, distributors, retailers and partners.
Cloud-based trade integration enables real-time collaboration and the exchange of information surrounding logistics, parts, designs, inventory, customer order trends, procurement and other captious processes. Being able to receive messages in a matter of hours versus days or weeks can build the inequity between getting the deal or not.
5. Greater competitive advantageThe ease of cloud-based integration can furthermore attend companies win fresh customers and boost market share, enabling little to mid-sized businesses to compete directly with much larger players. In addition, integration can ensure that companies can seamlessly work with customers and partners by not requiring that everyone trade processes occur in a particular format, which may not subsist compatible with the format that the customer or colleague is using.
For example, Office Depot turned a shortcoming that kept it from fulfilling portions of orders from customers into a competitive advantage. By moving specific transactions to a cloud-based integration platform, Office Depot was able to seamlessly work with a diverse set of customers using many different procurement systems. The result: A "gain in market participate with very shrimp investment."
6. Reduced costs and capital expenditures (CapEx)Traditional integration solutions can subsist costly, often require a specialized and expensive skill set from workers, and are supine to smash at the slightest change in format or schema. Furthermore, IT departments are usually under pressure from the trade side to better IT operations and attend drive greater revenue or trade impact, but rarely are given the additional resources to Do so.
Integrating existing systems through cloud-based integration helps companies avoid or delay the costs of replacing infrastructure. The Software as a Service (SaaS) subscription pricing model allows funds for integration to subsist moved from the capital budget to the operating budget, making integration easier to felicitous into the IT budget, and enabling IT to expend capital on other more capex-intensive projects.
7. Increased operational efficienciesSome of the greatest gains in operational efficiency advance from transitional manual processes to automated ones. As they know, this furthermore tends to reduce costs and better accuracy. With cloud-based integration, fewer people necessity to manage connections and transactions, as it enables frictionless system-to-system trade processes automation.
While every IT team needs to prove operational improvements, nearly everyone they talk to is worried that cloud or SaaS-based solutions will signify a reduction in IT staff. They gain not had one customer savor where this has occurred. On the contrary, what they gain seen is IT staff moved to more strategic projects or to working on fresh innovations to drive trade growth.
A powerful example of this is with the consumer products division of Cisco, which uses cloud-based trade integration to attend manage and automate key processes across a growing, global distribution network. While the company says the scramble to the cloud saved it the costs of two full-time staff, the IT team that had previously managed EDI connections and translations were moved to manage colleague relationships and strategic projects.
The same is dependable for Whirlpool Corporation, whose North American CIO emphasizes that IT people are focused on managing strategic relationships and projects, and the company leverages the cloud and technology partners to manage much of its infrastructure and integration requirements.
8. Extended investments in legacy applications and systemsIntegration can extend the life of legacy assets by enabling everyone members in the integration community to work from existing systems. With cloud-based solutions, there is no "rip and replace" required, and there should subsist minimal to no software or hardware required behind the firewall. This is a powerful passage to upgrade trade processes or better efficiencies without having to invest heavily in solutions or migrate processes to a fresh system. This interoperability and extension of systems is a captious judgement many companies are turning to cloud-based integration solutions.
9. Aligns IT with trade goalsHow many times gain IT leaders heard it's everyone about "business technology" and making certain IT impacts the business? Wouldn't it subsist nice to find a solution that provides this alignment with shrimp effort? trade integration is one of those areas that is truly a win-win. Oftentimes, it is the line of trade that discovers the necessity for improved integration, such as the logistics, procurement or eCommerce manager, where there is a transparent throe and a necessity to better processes. By working with the trade on integration challenges and using cloud-based solutions to manage it, you can quickly achieve trade repercussion without negatively impacting your IT budget or goals.
10. easy scalability and flexibilityDuring the recent economic downturn, it was more valuable than ever for companies to gain the option to scale back on IT and in some cases integration costs. With an on-demand integration solution, companies can quickly and easily enlarge or decrease connections, transactions or the number of companies in their integration community, and then scale back up when trade requires it. In addition, one of the greatest benefits of cloud solutions is the ability to start little and expand as needed, when you are ready.
These are some of the top ways companies can descry measureable IT and trade benefits from a SaaS-based integration solution, many of which are realized in a matter of weeks or months. Integration enables trade process automation across the supply chain, require chain, generic operations, procurement, eCommerce and other trade areas. A SaaS-based integration solution can furthermore attend remove the challenge of traditional trade integration methods while delivering substantial trade and IT value.
Beyond the transaction, it can provide visibility into trade processes, colleague operations and customer needs. Benefits are realized across an entire organization, from trade units to IT to the CIO, providing predictable costs, greater operational efficiency, higher margins and revenues, and automated trade processes. For these reasons and others, business-to-business integration should subsist a key component of consideration for any company's overall strategy.
During their recent virtual seminar, PCI DSS 2.0: Why the latest update matters to you, experts Ed Moyle and Diana...
Kelley of SecurityCurve were unable to retort everyone of the PCI DSS questions they received during their live question-and-answer session. SearchSecurity.com has asked them to give brief responses to each of the unanswered questions, and we've published those questions and responses below to attend you decipher your unique PCI problems.
For additional information about the Payment Card Industry Data Security Standard, visit SearchSecurity.com's PCI DSS resources page.
Where can they find information about PCI DSS compliance that is focused on those of us who are "Mom & Pop" shops?Since most little organizations descend into the self-assessment category, a powerful resource is the Security Standards Council SAQ (Self-Assessment Questionnaire) section. Specifically these documents:
SAQ main page
PCI DSS SAQ instructions and guidelines
SAQ: How it everyone fits together
SAQ A-D and Guidelines
It seems the necessity of PCI compliance hasn't fully penetrated the Asian markets. Do you gain any suggestions on how to achieve compliance for companies who Do trade in Asia, where adjusting to PCI standards aren't a priority?Companies should subsist compliant regardless of where the payment information is stored, processed or transmitted. Even if processors in a particular locale aren't as focused on the standard, the companies (merchants/retailers) with operations in those locales should implement the same controls as they Do in other areas of the globe.
If card data is entered via the virtual terminal of a third-party on a desktop PC where wireless is not enabled, Do I necessity wireless scans?All wireless networks within the CDE (cardholder data environment) necessity to subsist scanned pursuant to the PCI DSS wireless guidelines provided by the Council. If audit and test findings validate there is no wireless on the virtual terminal and there is no wireless within the CDE, additional scans are not required (for example, note that the wireless scanning requirement is not addressed in SAQ C-VT specific to virtual terminal-only environments). Note, however, that if you employ other devices beyond just the virtual terminal to store/process/transmit cardholder data (such as a PoS on your network), you will gain to scan.
Is there a touchstone for isolating non-compliant custom systems that Do not gain a newer PCI-compliant version available? Let's assume this would subsist a software package without encryption in its database.There are two standards for payment software – the PA DSS for commercial software and the PCI DSS for commercial software with significant customization and custom software. If the custom software is saving PANs in an unencrypted format, it is non-compliant with PCI DSS. The best options are to discontinue saving the PANs and employ an alternative -- relish masking, tokens or other unique identifier -- or find a passage to encrypt the PAN data before it enters the database. If this is not possible, create a document explaining why, list compensating controls (such as increased monitoring and access control) and build in status a road map for mitigating or eliminating the problem. Although the compensating controls/road map will not signify a fully compliant RoC or SAQ, it does prove safe faith on the section of the company to work towards correcting the problem.
In terms of a policy strategy, should an enterprise's existing information security policies subsist amended to embrace PCI requirements, or Do the requirements necessity to subsist addressed in PCI-specific policies?In most cases the CDE (cardholder data environment) under PCI is a very little portion of the network and should subsist clearly zoned off from the ease of the corporate network activities. As a divide section of the network, a unique policy (or policy set) should apply for that zone. So PCI-specific policies should exist. However, parts of existing policy – for example strong password controls and reset – can subsist re-used in the PCI-specific policies where applicable.
Regarding encryption in requirement 3, if the decryption key is not present in the cardholder environment, is the system out of the scope of PCI?In the FAQ section of the Council site it states: "Encrypted data may subsist deemed out of scope if, and only if, it has been validated that the entity that possesses encrypted cardholder data does not gain the means to decrypt it." So if the entity does not gain the key, that data may subsist deemed out of scope.
Does PCI require verification that there are no rogue wireless access points that may gain connected to the POS network?Yes. From the Council's Wireless Guidance: "These are requirements that everyone organizations should gain in status to protect their networks from attacks via rogue or unknown wireless access points (APs) and clients. They apply to organizations regardless of their employ of wireless technology and regardless of whether the wireless technology is a section of the CDE or not." And, "The purpose of PCI DSS requirement 11.1 is to ensure an unauthorized or rogue wireless device introduced into an organization's network does not allow unmanaged and unsecured WLAN access to the CDE. The intent is to forestall an attacker from using rogue wireless devices to negatively repercussion the security of cardholder data. In order to combat rogue WLANs, it is acceptable to employ a wireless analyzer or a preventative control such as a Wireless Intrusion Detection/Prevention System (IDS/IPS) as defined by the PCI DSS."
Where is cataclysm recovery and trade continuity planning covered in the PCI DSS requirements, or is it?Disaster recovery and BCP are not explicitly called out in the 2.0 version of PCI DSS; however, incident response planning is. "12.5.3 - Establish, document, and ration security incident response and escalation procedures to ensure timely and effective handling of everyone situations." furthermore in the Penetration Testing supplement it states: "Perform testing in accordance with captious company processes including change control, trade continuity, and cataclysm recovery." And, in the Application Reviews and Web Application Firewalls Clarified it states: "Adhere to everyone policies and procedures including change control, trade continuity, and cataclysm recovery."
Would you define "scope" as the geographical district of the PCI servers? Or would you define "scope" as the SAQ requirements? It seems at times they are used interchangeably.The scope of the audit surface is the cardholder data environment (CDE). The CDE is "The people, processes and technology that store, process or transmit cardholder data or sensitive authentication data, including any connected system components." So any system component in the CDE is in scope regardless of geographic location.
Shared accounts are prohibited according to PCI DSS as I understand it, but imagine if you gain your network equipment management outsourced and the firewalls and switches for the cardholder environment are managed by a third party or a service supplier. In this scenario, you would necessity two-factor authentication for administrative access to the CHE, but what if the service provider/supplier has several technicians and you are using RSA tokens? Do you gain to supply one authentication account and one RSA token per technician? Or is it necessary only to supply one account and one RSA token for the service provider/supplier? You're birthright that shared accounts are prohibited by PCI DSS; Requirement 8 states: "Assign a unique ID to each person with computer access." Strictly speaking, to subsist compliant, a unique ID and two-factor token would necessity to subsist assigned for each person remotely administering the firewalls and switches.
Can you talk to some of the feedback you gain received from clients who gain implemented a tokenization product, including some of the key areas to focus on when selecting a vendor?We've received positive feedback from companies that employ tokenization in the CDE to reduce scope. One that they spoke to and gain mentioned publicly is Helzberg Diamond Shops, Inc.. However, they caution that to subsist completely effective, organizations necessity to furthermore address scope reduction and zoning, document the tokenization implementation so it can subsist reviewed during audit, and validate with your acquirer/processor that tokenization is acceptable. For vendor selection, the Council is working on tokenization guidance, but Visa Inc.has already issued its recommended guidance, Tokenization Best Practices.
Speaking from a university standpoint, they raise credit cards in many ways -- POS, Internet, MOTO – but they employ only PA-DSS applications and they are hosted by a service provider, so they Do not store any CHD. Their CHDE is really the PCs (and network) where the card data is entered or swiped. They gain segmented everyone system components (PCs where CHD is entered or swiped) away from their regular network. It appears that many of the PA-DSS requirements are in reference to "stored" credit card data. Can you give me some counsel on how to determine how much of the requirements apply to us given that they Do not store CHD? They gain secured everyone components that gain CHD entered and they are running PA-DSS-compliant applications.Sounds relish you've done a lot of powerful scoping work. The PA-DSS applies to applications, but entities noiseless necessity to subsist PCI DSS compliant. Since your applications are already PA-DSS compliant, focus instead on what matters to your university, which is attesting to PCI DSS compliance. If your transactions levels qualify you for self-assessment review, the self-assessment guidelines (please descry question 1 for more information) and determine which one applies and complete that. In general, if you descend under multiple SAQs your acquirer/processer will want you to complete SAQ –D. However, to subsist sure, check with your acquirer/processor to confirm.
Can you offer counsel on what to determine for in an internal audit and reporting product for PCI DSS compliance?There are multiple audit and reporting tool types that can subsist used in PCI DSS compliance. For example, a penetration testing system will return reports on vulnerabilities and exposures in the CDE, while a patching system will return reports on patch information, both of which apply. In many cases, when organizations believe about a meta-console for reporting, it is a log or event/information aggregation console that brings together multiple reporting components for employ in PCI DSS compliance work. For any tool, determine for the ability to check for issues specific to PCI DSS (ex: password policy on servers and applications in the CDE) and report on these in a template that maps the finding to the specific requirement.
I gain a question about PCI and the cloud. They are a PCI smooth 1 merchant. They are thinking of moving their data focus to cloud, Amazon to subsist specific. They understand that Amazon is PCI smooth 1 compliant. Is it really viable to subsist a PCI-compliant smooth 1 merchant in a cloud environment? Do you gain any guidance regarding PCI in a cloud environment?Amazon.com Inc. (Amazon Web Services – AWS) is, as of this writing, a PCI DSS Validated Service Provider. However, using AWS, or any Validated Service Provider, does not eliminate the necessity to entity using the service to subsist PCI DSS compliant . As Amazon notes, "All merchants must manage their own PCI certification. For the portion of the PCI cardholder environment deployed in AWS, your QSA can rely on their validated service provider status, but you will noiseless subsist required to fullfil everyone other PCI compliance and testing requirements that don't deal with the technology infrastructure, including how you manage the cardholder environment that you host with AWS." So while a cloud provider can subsist third party validated as a PCI DSS provider, this doesn't signify they're certified to PCI or that entities using the service are automatically certified.
If you are going to host some or everyone of your CDE in the cloud, Do so with a compliant provider. However, don't forget to annually check that the provider is remaining compliant with your CDE, as well as the parts of your CDE that are hosted in the cloud. Additionally, according to the PCI Security Standards, your RoC must "document the role of each service provider, clearly identifying which requirements apply to the assessed entity and which apply to the service provider." And:
"12.8 – If cardholder data is shared with service providers, maintain and implement policies and procedures to manage service providers, to embrace the following:
12.8.1 – Maintain a list of service providers.
12.8.2 –Maintain a written agreement that includes an acknowledgement that the service providers are liable for the security of cardholder data that the service providers possess.
12.8.3 - Ensure there is an established process for engaging service providers including proper due diligence prior to engagement.
12.8.4 - Maintain a program to monitor service providers' PCI DSS compliance status at least annually"
In distress to ensure PCI compliance, they gain a number of different products from different vendors, since there does not seem to subsist one complete PCI compliance "solution." Is this by design? Is there any handicap to having each requirement met by a different vendor's product?There are a number of components in PCI compliance and they encompass people, process and technology, and span both the physical and the logical. Also, everyone of the documentation related to policies and process. It would subsist extremely difficult (arguably impossible) for a lone solution to Do it all. The reality is that organizations employ a number of different vendor solutions for the technical controls.
Some vendors provide products that meet different controls. For example, a vendor with a log aggregation or SIEM tool that furthermore sells antivirus/malware or patch management. The titanic win is not necessarily to gain everyone tools (or many tools) from the same vendor, but to subsist able to bring together reporting, logs, test and monitoring information in a centralized status to build oversight and compliance monitoring more comprehensive and efficient.
How can companies deal with muster recordings in the muster focus when taking card payments by phone? Are there any mitigating factors?Because there is not a lot of muster focus guidance in the PCI DSS, the Council addressed muster focus issues in a special FAQ #5362. "The Council's position remains that if you can digitally query sensitive authentication data (SAD) contained within audio recordings - if melancholy is easily accessible - then it must not subsist stored."
Though this is not hosted on the PCI Security touchstone Council Domain -- it is the official FAQ for the Council and can subsist accessed directly by clicking in the FAQs link at the top of the official Council page.
Also, please descry question below for additional information on storage rules regarding sensitive authentication data (SAD).
Our call-recording solution requires manual intervention to bleep out the CV2 number. Is this sufficient as a compensating control to meet the standard?
If the CV2 (or any other sensitive authentication data/SAD) is not stored, this should meet the standard. Document how the manual process is implemented to ensure melancholy is truly being deleted and not stored.
Alternately, according to PCI Security Standards Council FAQ "If these recordings cannot subsist data mined, storage of CAV2, CVC2, CVV2 or CID codes after authorization may subsist permissible as long as appropriate validation has been performed. This includes the physical and rational protections defined in PCI DSS that must noiseless subsist applied to these muster recording formats."
If you gain backups of credit card data in a secure location, is that a violation? How can it subsist mitigated?It's not a violation -- it is section of a requirement! Requirement 9.5 explicitly states: "Store media back-ups in a secure location, preferably an off-site facility, such as an alternate or back-up site, or a commercial storage facility. Review the location's security at least annually." recall to build certain the data was encrypted before it was backed up and that the personnel at the facility Do not gain the key to decrypt the data.
What are the rules for external scanning?External scanning is covered in Requirement 11.2.2 – "Perform quarterly external vulnerability scans via an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC).
Note: Quarterly external vulnerability scans must subsist performed by an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC). Scans conducted after network changes may subsist performed by internal staff."
See the PCI Security touchstone for a list of ASVs
Also helpful is the ASV Program Guide, and the ASV Client Feedback Form
PCI 2.0 lightly touches upon virtualization for the first time. Does this extend beyond virtual machine images to virtual appliances (e.g. employ of virtual firewalls & virtual switches in hosted products)?Yes, according to the Scope of Assessment for Compliance it does extend to virtual appliances. "System components" in v2.0 include, "any virtualization components such as virtual machines, virtual switches/routers, virtual appliances, virtual applications/desktops, and hypervisors." furthermore note that virtualization is mentioned in Requirement 2.2.1: Implement only one primary function per server, "Note: Where virtualization technologies are in use, implement only one primary function per virtual system component."
Is a system that is not holding the cardholder data, but only processing it (like a Web farm) a section of PCI audit requirements?Yes, if a system component stores, processes or transmits cardholder data or sensitive authentication data, it is section of the CDE and within scope of the PCI DSS audit. For additional guidance, advert to the Scope of Assessment for Compliance with PCI DSS requirements section of PCI DSS v2.0.
When Do companies gain to switch over to PCI 2.0?For the absolute final word on compliance deadlines, check with your acquirer or specific card brand. In general, however, v2.0 went into sequel on January 1, 2011 and there is a year to comply with the fresh standard. If you are in the middle of an assessment cycle that started in 2010 and the compliance assessment will subsist completed before the conclude of 2011, you can continue the process with v1.2.1. If you a starting a fresh assessment cycle in 2011, employ v2.0.
If an organization has filled out the self assessment questionnaire (SAQ) and identified that it has not complied with the 12 DSS requirements, should the SAQ noiseless subsist submitted? Or should the organization wait until the 12 requirements gain been satisfied?Before admitting defeat, descry if there is any passage your organization can accept to subsist compliant. Don't forget, if a non-compliant system or process is not essential, it could subsist scoped out of the CDE and out of the compliance surface. furthermore don't forget about compensating controls. The pattern is to subsist fully compliant, but compensating controls provide a passage for organizations to subsist mitigating risks as they work towards implementing better controls.
According to the Compensating Controls Appendix B in SAQ D v2.0: "Compensating controls may subsist considered for most PCI DSS requirements when an entity cannot meet a requirement explicitly as stated, due to legitimate technical or documented trade constraints, but has sufficiently mitigated the risk associated with the requirement through implementation of other, or compensating, controls." Also, there is a compensating control worksheet that needs to subsist completed in Appendix C of the SAQ D v2.0.
If de-scoping the non-compliant system and compensating controls are not options, then you will necessity to check the "Non-Compliant" box on the SAQ and build in a target date for compliance. In most cases, your acquirer/processor will want to descry this proof, and possibly query your organization to fill out the "Action Plan" section of the SAQ; however, check with your acquirer/processor to subsist sure.
Let's talk about the mythical beast that is end-to-end encryption. Does it exist? More specifically, one of their audience members asked, "What if end-to-end encryption from the pin pad / card swipe POS is implemented? Does that raise everything out of PCI scope?"The Council is calling this P2PE for point-to-point encryption. import turning the cardholder data into ciphertext (encrypting it) and then transmitting it, encrypted to a destination, for example, the payment processor. If the P2PE begins on swipe by cashier of the credit card at the PoS (point of sale) and continues everyone the passage to the processor, it is not stored, and no one in the interim path has the keys to decrypt the data, then it could reduce the scope of the audit surface significantly. Caveats here are that everything will necessity to subsist implemented correctly, validated and tested. However, note that the entity noiseless must subsist PCI DSS compliant – though compliance may subsist greatly simplified. And, at this time, the PCI Security Standards Council noiseless deems P2PE an emerging technology and is formalizing official guidance, training QSAs on how to evaluate apropos P2PE components, as well as considering creating a validated list of P2PE solutions. For more information on the status of P2PE, please read the Initial Roadmap: Point-to-Point Encryption Technology and PCI DSS Compliance program guide.
Under what circumstances can an internal audit certify a merchant as being PCI compliant?If the merchant qualifies for SAQ completion, internal audit can subsist liable for the assessment and attestation process. "Each payment card brand has defined specific requirements for compliance validation and reporting, such as provisions for performing self-assessments and when to engage a QSA."
If the merchant must complete a RoC, it is viable to Do the on-site assessment with an internal resource if the brand allows it. Check with your brand for specifics, Mastercard Inc., for example, has deemed that as of June 30, 2011, the "primary internal auditor staff engaged in validating PCI DSS compliance [must] attend PCI SSC ISA Training and pass the associated accreditation program annually."
What PCI and security implications Do you anticipate arising with the fresh generation of contact-less cards, given that they are now being widely distributed?If the data can subsist transmitted in a secure encrypted format over the RF from the contact-less card to a secure endpoint, the data should not subsist exposed. However, if the data from the card is in clear-text over the air, sniffing attacks will subsist a major concern. Also, key management and MiTMs may subsist problems depending on specific technical implementations.
Are quarterly penetration tests noiseless required for wireless access points that are using WPA-2?Yes, quarterly tests are required. Requirement 11.1 covers everyone known/unknown wireless access points regardless of protections on them. "11.1 - Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis." The judgement for this is that one of the intents of this requirement is to ensure there are no rogue devices in the CDE.
Does Citrix sessioning between payment apps and hosted sites provide sufficient encryption for PCI compliance?If the session is configured to transmit the data between the payment apps and the hosted site using an approved fashion (ex: SSL/TLS ) then it should subsist compliant for at least the transmission portion of the standard.
Requirement 4.1 -- "Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks."
How much are organizations spending on PCI compliance? Can you provide a range both for one-time costs and annual maintenance?There are two sides to this coin: cost of the audit and cost of compliance overall.
Audit cost: According to a recent Ponemon survey on PCI DSS trends (.pdf), the middling cost of the audit itself is $225,000 for the largest (Tier 1) merchants, but the cost can range much higher or lower depending on complexity of the environment, size of the CDE, and other factors .
Overall cost of compliance: In 2008, Gartner conducted a survey of 50 merchants and institute that PCI costs had been increasing since 2006 (Gartner.com registration required) and cited costs averaging 2.7M for Tier 1 merchants, 1.1M for Tier 2, and 155k for Tier 3. Again, these are averages, so your particular case might subsist different.
Requirement 2.2.1 mandates that captious servers provide a single-purpose service. If I gain a lone server hosting an e-commerce application with a Web server and database residing on a physical server, Do I necessity to status the database on a divide server?Yes, in most cases. Requirement 2.2.1 – "Implement only one primary function per server to forestall functions that require different security levels from co-existing on the same server." The intent of this requirement is to provide some protections if the underlying host, in this case the operation system running the database and e-commerce application is breached, causing one or both of the services to subsist exposed to attack. VMs are now allowed, so the same piece of hardware could subsist used with a hypervisor to divide the two services across two VMs. Alternately, if there is a captious trade need, such as performance, for both primary functions to subsist on the same server, regard if this justifies a compensating control by completing the compensating control worksheet (Appendix C of the PCI DSS).
About the author:Ed Moyle is currently a manager with CTG's Information Security Solutions practice, providing strategy, consulting, and solutions to clients worldwide as well as a founding colleague of SecurityCurve.
Diana Kelley is a colleague with Amherst, N.H.-based consulting solid SecurityCurve. She formerly served as vice president and service director with research solid Burton Group. She has extensive savor creating secure network architectures and trade solutions for large corporations and delivering strategic, competitive knowledge to security software vendors.