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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation
Test Code : 000-030
Test denomination : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor denomination : IBM
: 202 existent Questions
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IBM IBM Tivoli Service Request
April 10, 2008 09:00 ET
Tivoli provider Request supervisor celebrated as a leader for each huge advanced organizations and Smaller businesses
ARMONK, ny--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) today introduced that its Tivoli carrier Request manager has been named as a leader in Forrester's March 2008 document entitled "The Forrester Wave™: carrier Desk administration equipment, Q1 2008."
in this complete assessment, Forrester analyst Chip Gliedman evaluated 13 significant and wee provider desk vendors throughout 96 criteria, with IBM being named a leader for both huge complex corporations and smaller corporations.
The results of the Forrester report mirror the supplies and commitment IBM has made to the carrier Desk market. Tivoli's service Request supervisor utensil suite has been better and increased by way of got expertise and committed construction supplies, leading to a solution that can meet the varying requirements of both mountainous and wee companies.
"We're extremely joyous with Tivoli's most coincident positioning in Forrester's Wave document on service Desk administration tools," spoke of Al Zollar, Popular manager, Tivoli application. "the convenience of configuration, lower migrations prices, capability to ameliorate with out impacting investments in personalization, as well as the coincident structure offers this solution suite the unique capacity to fulfill a wide variety of necessities in line with the challenges their shoppers face. With the materials now they acquire been able to add to their construction and implementations teams, we're assured Tivoli will proceed to subsist a leading respond for the service Desk administration market."
Forrester evaluated the strengths and weaknesses of prerogative provider desk management tools. The assessment focused on Product Capabilities, ITSM highway Map and Market Traction. The document summarized its assessment of IBM Tivoli's provider Request manager as "... an mind-blowing ITIL-based mostly service management answer, ... [it] is on its approach to becoming a formidable competitor on the tall conclusion."
The criteria for the provider Desk management tools for massive or complex businesses blanketed: capacity to wield giant denomination extent; in a position to mannequin colossal and sophisticated workflows; integration with universal systems and asset administration equipment; able to advocate the setting up and abet wants of significant, international organizations.
IBM Tivoli's solution turned into cited within the file as being amongst people who offered "industrial-strength device suites with proven music statistics in many global businesses of 10,000 plus personnel. any acquire comprehensive suites of tools masking a complete achieve of service administration requirements tied to strong workflow engines and protecting precise-tier CMDB architectures."
The standards for carrier Desk management tools for Smaller firms with less advanced wants acquire been distinct, but once more IBM Tivoli's respond become named as a "chief" for this class.
For smaller agencies, the service desk environment became characterised by way of: lessen platform demands; better stress on incident and issue administration; lessen requirements for practising and professional supplies; desk-appropriate life cycle capabilities. IBM Tivoli's carrier desk device respond scored in the file's properly of the pack by its "shear breadth of functionality and capabilities."
About IBM
For greater tips on IBM, delight talk over with www.ibm.com. more information on IBM's Tivoli can subsist create at http://www.tivoli.com.
IBM Maximo provider Request (carrier Request) app offers a platform for getting into provider requests into IBM Maximo Asset administration. provider Request is suitable with IBM Maximo any region 7.6.2.x.
clients can talk or classification an contour of the request, and enter a region and an asset for the request. they could likewise view the requests that they created which are currently unresolved on the way to comply with up on these requests. Contact your IBM Maximo any region administrator earlier than the employ of this utility.
Tivoli Unveils e-company administration equipment
Tivoli programs Inc. has developed novel management options to wield e-company’ tall carrier degree requirements, based on the IBM MQSeries, NEON and BEA methods middleware. Tivoli manager for MQSeries and Tivoli supervisor for BEA TUXEDO leverage integration with Tivoli traffic to boost issue determination velocity and ameliorate software availability and efficiency. additionally, novel Tivoli ready releases of IBM MQSeries Integrator, NEON e-Biz Integrator and IBM WebSphere utility Server video display and control the applications underpinning crucial e-business methods.
Tivoli's novel e-company infrastructure management options encompass: Tivoli supervisor for MQSeries 2.3, a centralized management utensil for IBM MQSeries message queuing application, which helps IBM's newest MQSeries free up and offers novel degrees of usability, scalability and performance; Tivoli supervisor for BEA TUXEDO, which consolidates management counsel from distinct domains and servers with assistance from different critical add-ons of the distributed atmosphere; Tivoli world commercial enterprise manager, a utensil that unifies the administration of varied databases, message queues, demur request brokers, net servers and functions, comparable to PeopleSoft and SAP; Tivoli determination aid guides, which radically change availability information accrued from diverse TUXEDO domains into enterprise expertise for skill planning and allocation of elements and capital.
IBM MQSeries Integrator, IBM WebSphere software Server and NEON e-Biz Integrator IBM MQSeries Integrator message broker and NEON e-Biz Integrator permit businesses to dynamically react to traffic activities by manipulating and routing facts and seamlessly integrating purposes, databases and networks. To proactively control this strategic middleware, NEON and IBM acquire introduced novel Tivoli ready solutions that permit groups to exploit components of their e-company traffic out-of-the-field with Tivoli. furthermore, IBM has additionally introduced that WebSphere software Server will ship Tivoli in a position.
Tivoli supervisor for BEA TUXEDO and IBM WebSphere application Server are now attainable. Tivoli supervisor for MQSeries 2.3, NEON message monitoring software and IBM MQSeries Integrator are scheduled to subsist attainable within the first quarter of 2000.
For additional information, hunt recommendation from Tivoli at www.tivoli.com.
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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation
Test Code : 000-030
Test denomination : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor denomination : IBM
: 202 existent Questions
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IBM Tivoli Service Request Manager V7.2(R) Implementation
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Press Release Summary:
ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application progress teams, track location of any software assets, and seamlessly distribute software releases across enterprise. Employees can likewise request novel software, upgrades, and patches.
Original Press Release:
Peregrine Systems(R) Announces End-to-End Change and Release Management Solution
New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution
SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to abet organizations automate any processes for managing software changes throughout their global enterprises.
Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can subsist a time-consuming, complicated job which often requires technical expertise about disparate applications and coordination with multiple vendors. The novel Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.
Using this novel offering, organizations can synchronize IT and application progress teams, track the location of any software assets and seamlessly distribute novel software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from progress to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.
When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request novel software, upgrades and patches. The request will then subsist routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.
"More than 30 percent of the joint Peregrine and Tivoli customer basis is undertaking IT projects to automate their service advocate and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will abet organizations meet these goals.
Mann continued, "Today, as they promulgate their novel global alliances team and their renewed commitment to their traffic partners, we're delighted to present the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."
Extensive Peregrine and Tivoli Integration
This novel change and release management solution adds to the robust progression of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli traffic Systems Manager.
Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, wield any peril tickets and requests for routine services, monitor any open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.
ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially ameliorate its IT advocate efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the convene to the prerogative group, even to the most usurp person within that group who can resolve the problem quickly."
Hannaford has likewise embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and gleam additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to swagger well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.
Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service smooth management software, which will provide tighter integration with other service smooth agreement tools to abet quantify IT service costs and establish performance benchmarks.
"Peregrine and Tivoli give us a grandiose basis to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple advocate platforms, they acquire chosen an integrated best-of-class solution that meets any their needs while providing an extensible framework for the future."
About Hannaford Bros. Co.
Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, novel Hampshire, Vermont, novel York and Massachusetts. Hannaford likewise provides IT service advocate to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.
About Peregrine
Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world traffic problems. These solutions get it workable for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.
Founded in 1981, Peregrine Systems has sustained a rich tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts traffic from offices in the Americas, Europe, and Asia Pacific. For more information, delight visit www.peregrine.com.
Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. any other marks are the property of their respective owners.
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Thomas Industry Update
Stay up to date on industry intelligence and trends, product announcements and the latest innovations.
Enterprise Security: Locking Down Web Services
By Roberta Bragg
11/20/2001
As you've probably gathered from the plethora of hype and hope freely available from the vendor of your choice, Web services are the next distributed computing paradigm. [You can note their October cover stories at www.esj.com for in-depth coverage of Web services.—Ed.] While paradigms approach and go, most of us survive—and not because they eagerly embrace every novel technological whim. Rather, we've scholarly to selectively accumulate expertise in novel technologies and champion their employ where appropriate.
But I fancy to upshot more than that—and I'm going to challenge you to upshot the same. hunt information from yourself this question: What will subsist the security challenges of the novel Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will get that code available to us anyway. Rather, I involve examining the areas where your company will subsist most vulnerable where Web services are concerned—where your services meet with the outside world's.
Get Involved Early
Three steps taken now can abet assure that when your company does start using Web services in a sedate way, security won't subsist compromised.
Educate yourself; acquire your security team upshot the same. Now is the time to define for vendors and in-house developers just what standards they'll subsist expected to adhere to.
Demand complete details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.
Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you acquire an interest in this area, don't wait to acquire security standards dictated to you. —R.B.
First, I'm suggesting that you study up on the algorithms that define how Web services work. Then attach your considerable expertise to travail defining significant security practices that every vendor and every in-house programming team can ensue in using this novel model. You want everyone your hard works with to understand that security goes in before the label goes on; to upshot that, you acquire to abet vendors and in-house staff understand your intent.
Second, require that both your vendors and your programming staff give you complete details on how they intend to provide for secure transactions with and between Web services. get them relate you key strengths, standards incorporated and algorithms used. If public key algorithms are fraction and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?
Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.
Third, review the proposed security standards and processes already in the works. Participate in the discussion. The occasion is this: Each succeeding "new model of computing" seems to evolve without the benefit of the participation of the generations of computing experts from the previous one. I'm not motto that anyone working on current projects is clueless—far from it.
There are some excellent ideas being incorporated. But let's puss it—of the millions of programmers working on your Web services projects, everyone won't subsist quite so gifted. If Web services are to subsist secured, their design and implementation requires your participation. Since you probably won't win an invitation, you'll acquire to jump prerogative in.
Early Vendor Solutions
In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:
IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a single point of control for access in distributed environments that employ WebSphere. Tivoli SecureWay Policy Director can subsist used by WebSphere developers to build access control into applications.
Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the employ of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy likewise provides for authentication of .NET forms, in which a user provides credentials on a profile that's submitted to the application for validation.
Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial advocate for Sun ONE and webMethod's platform. Future advocate is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.
Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's energetic Directory (user and group controls defined in AD can subsist used) and Verisign's On-Site Certificate services.
Securant Technologies (www.RSA.com): Securant Technologies, now fraction of RSA Securities, has announced single sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will employ SAML. —R.B.
Security Essentials
Determining the questions to hunt information from is simple. Secure Web services should provide sophisticated handling of the identical security challenges you require of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you recall a very different approach.
Authentication: In the information systems world that most of us travail in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or corpse part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will subsist interacting with each other. How can they subsist assured that these pieces of code can correctly identify and authenticate each other?
Authorization: Let's affect that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might acquire Web services in region that receive and respond to your Web services' requests for payment. Once their services acquire proven their identity, how can they control what they can upshot with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?
Think of two clerks from different companies talking on the phone. You acquire strict rules on what types of information can subsist provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to hunt information from inevitable questions, but will yours subsist able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model travail when the people exchanging information are not people at any but snippets of code?
No result found, try novel keyword!IBM ... implementation times. For these reasons, NOW may lose inevitable customers over time to SaaS providers who present more attractive multi-tenant solutions. They congratulate ServiceNow for creating a ...
