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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation
Test Code : 000-030
Test designation : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor designation : IBM
: 202 actual Questions
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IBM IBM Tivoli Service Request
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April 10, 2008 09:00 ET
Tivoli provider Request manager noted as a frontrunner for both tremendous complicated organizations and Smaller enterprises
ARMONK, ny--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) these days announced that its Tivoli carrier Request supervisor has been named as a pacesetter in Forrester's March 2008 file entitled "The Forrester Wave™: service Desk management equipment, Q1 2008."
during this finished evaluation, Forrester analyst Chip Gliedman evaluated 13 gigantic and wee provider desk carriers across ninety six standards, with IBM being named a pacesetter for each gigantic advanced companies and smaller firms.
The effects of the Forrester report reflect the resources and commitment IBM has made to the provider Desk market. Tivoli's carrier Request supervisor device suite has been enhanced and increased by pass of received expertise and committed progress elements, leading to an respond that may meet the varying requirements of each significant and wee organizations.
"We're extremely pleased with Tivoli's most recent positioning in Forrester's Wave file on service Desk management tools," mentioned Al Zollar, universal supervisor, Tivoli utility. "the profit of configuration, lessen migrations charges, skill to upgrade devoid of impacting investments in personalization, as smartly because the modern architecture offers this solution suite the unique capacity to fulfill a wide variety of necessities according to the challenges their purchasers face. With the components we've got been capable of add to their progress and implementations groups, they are confident Tivoli will proceed to breathe a leading solution for the provider Desk management market."
Forrester evaluated the strengths and weaknesses of precise carrier desk management tools. The evaluation focused on Product Capabilities, ITSM street Map and Market Traction. The report summarized its contrast of IBM Tivoli's provider Request supervisor as "... an stunning ITIL-based carrier administration solution, ... [it] is on its solution to fitting a formidable competitor at the tall end."
The criteria for the provider Desk administration tools for huge or complicated agencies included: skill to tackle gargantuan convene extent; capable of mannequin tremendous and complicated workflows; integration with universal systems and asset administration equipment; in a position to aid the installation and back needs of giant, global agencies.
IBM Tivoli's solution became referred to within the record as being among those that offered "industrial-power device suites with confirmed song data in many world organizations of 10,000 plus employees. entire accommodate complete suites of tools protecting a plenary scope of provider administration necessities tied to potent workflow engines and masking excellent-tier CMDB architectures."
The standards for carrier Desk management gear for Smaller organisations with much less advanced needs accommodate been different, however once again IBM Tivoli's respond became named as a "leader" for this category.
For smaller companies, the carrier desk atmosphere became characterized through: decrease platform calls for; better emphasis on incident and vicissitude management; decrease requirements for working towards and skilled elements; desk-right lifestyles cycle capabilities. IBM Tivoli's carrier desk implement respond scored in the file's proper of the pack via its "shear breadth of functionality and capabilities."
About IBM
For more guidance on IBM, gladden consult with www.ibm.com. additional information on IBM's Tivoli may besides breathe discovered at http://www.tivoli.com.
IBM Maximo service Request (carrier Request) app offers a platform for coming into carrier requests into IBM Maximo Asset management. provider Request is suitable with IBM Maximo any status 7.6.2.x.
clients can converse or class an contour of the request, and enter a status and an asset for the request. they could besides view the requests that they created which are currently unresolved for you to celebrate up on those requests. Contact your IBM Maximo anyplace administrator before using this utility.
Killexams.com 000-030 Dumps and actual Questions
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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation
Test Code : 000-030
Test designation : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor designation : IBM
: 202 actual Questions
New Syllabus 000-030 exam questions are provided prerogative right here.
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IBM Tivoli Service Request Manager V7.2(R) Implementation
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Miscellaneous Software
Press Release Summary:
ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application progress teams, track location of entire software assets, and seamlessly distribute software releases across enterprise. Employees can besides request unique software, upgrades, and patches.
Original Press Release:
Peregrine Systems(R) Announces End-to-End Change and Release Management Solution
New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution
SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to aid organizations automate entire processes for managing software changes throughout their global enterprises.
Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can breathe a time-consuming, complicated stint which often requires technical expertise about disparate applications and coordination with multiple vendors. The unique Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.
Using this unique offering, organizations can synchronize IT and application progress teams, track the location of entire software assets and seamlessly distribute unique software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from progress to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.
When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request unique software, upgrades and patches. The request will then breathe routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.
"More than 30 percent of the joint Peregrine and Tivoli customer groundwork is undertaking IT projects to automate their service back and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will aid organizations meet these goals.
Mann continued, "Today, as they proclaim their unique global alliances team and their renewed commitment to their commerce partners, we're delighted to offer the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."
Extensive Peregrine and Tivoli Integration
This unique change and release management solution adds to the robust chain of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli commerce Systems Manager.
Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, ply entire throe tickets and requests for routine services, monitor entire open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.
ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially better its IT back efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the convene to the prerogative group, even to the most arrogate person within that group who can resolve the problem quickly."
Hannaford has besides embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and gather additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to hump well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.
Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service flush management software, which will provide tighter integration with other service flush agreement tools to aid quantify IT service costs and establish performance benchmarks.
"Peregrine and Tivoli give us a powerful groundwork to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple back platforms, they accommodate chosen an integrated best-of-class solution that meets entire their needs while providing an extensible framework for the future."
About Hannaford Bros. Co.
Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, unique Hampshire, Vermont, unique York and Massachusetts. Hannaford besides provides IT service back to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.
About Peregrine
Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world commerce problems. These solutions shape it viable for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.
Founded in 1981, Peregrine Systems has sustained a wealthy tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts commerce from offices in the Americas, Europe, and Asia Pacific. For more information, gladden visit www.peregrine.com.
Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. entire other marks are the property of their respective owners.
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Thomas Industry Update
Stay up to date on industry advice and trends, product announcements and the latest innovations.
Enterprise Security: Locking Down Web Services
By Roberta Bragg
11/20/2001
As you've probably gathered from the plethora of hype and hope freely available from the vendor of your choice, Web services are the next distributed computing paradigm. [You can discern their October cover stories at www.esj.com for in-depth coverage of Web services.—Ed.] While paradigms near and go, most of us survive—and not because they eagerly embrace every unique technological whim. Rather, we've erudite to selectively accumulate expertise in unique technologies and champion their consume where appropriate.
But I enjoy to achieve more than that—and I'm going to challenge you to achieve the same. examine yourself this question: What will breathe the security challenges of the unique Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will shape that code available to us anyway. Rather, I denote examining the areas where your company will breathe most vulnerable where Web services are concerned—where your services meet with the outside world's.
Get Involved Early
Three steps taken now can aid assure that when your company does start using Web services in a sedate way, security won't breathe compromised.
Educate yourself; accommodate your security team achieve the same. Now is the time to define for vendors and in-house developers just what standards they'll breathe expected to adhere to.
Demand plenary details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.
Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you accommodate an interest in this area, don't wait to accommodate security standards dictated to you. —R.B.
First, I'm suggesting that you study up on the algorithms that define how Web services work. Then set aside your considerable expertise to travail defining significant security practices that every vendor and every in-house programming team can follow in using this unique model. You want everyone your firm works with to understand that security goes in before the label goes on; to achieve that, you accommodate to aid vendors and in-house staff understand your intent.
Second, demand that both your vendors and your programming staff give you plenary details on how they intend to provide for secure transactions with and between Web services. shape them declare you key strengths, standards incorporated and algorithms used. If public key algorithms are partake and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?
Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.
Third, review the proposed security standards and processes already in the works. Participate in the discussion. The occasion is this: Each succeeding "new model of computing" seems to evolve without the profit of the participation of the generations of computing experts from the previous one. I'm not saw that anyone working on current projects is clueless—far from it.
There are some excellent ideas being incorporated. But let's countenance it—of the millions of programmers working on your Web services projects, everyone won't breathe quite so gifted. If Web services are to breathe secured, their design and implementation requires your participation. Since you probably won't assemble an invitation, you'll accommodate to jump prerogative in.
Early Vendor Solutions
In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:
IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a separate point of control for access in distributed environments that consume WebSphere. Tivoli SecureWay Policy Director can breathe used by WebSphere developers to build access control into applications.
Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the consume of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy besides provides for authentication of .NET forms, in which a user provides credentials on a shape that's submitted to the application for validation.
Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial back for Sun ONE and webMethod's platform. Future back is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.
Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's lively Directory (user and group controls defined in AD can breathe used) and Verisign's On-Site Certificate services.
Securant Technologies (www.RSA.com): Securant Technologies, now partake of RSA Securities, has announced separate sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will consume SAML. —R.B.
Security Essentials
Determining the questions to examine is simple. Secure Web services should provide sophisticated handling of the very security challenges you demand of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you prefer a very different approach.
Authentication: In the information systems world that most of us travail in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or corpse part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will breathe interacting with each other. How can they breathe assured that these pieces of code can correctly identify and authenticate each other?
Authorization: Let's counterfeit that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might accommodate Web services in status that receive and respond to your Web services' requests for payment. Once their services accommodate proven their identity, how can they control what they can achieve with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?
Think of two clerks from different companies talking on the phone. You accommodate strict rules on what types of information can breathe provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to examine positive questions, but will yours breathe able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model travail when the people exchanging information are not people at entire but snippets of code?
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