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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test denomination : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor denomination : IBM
: 114 real Questions

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IBM IBM Tivoli Service Request

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IBM identified as "a frontrunner" in carrier Desk administration apparatus by impartial analysis firm | killexams.com real Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli carrier Request supervisor cited as a pacesetter for both huge complicated businesses and Smaller organizations

ARMONK, tall apple--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) today announced that its Tivoli carrier Request supervisor has been named as a leader in Forrester's March 2008 report entitled "The Forrester Wave™: carrier Desk administration tools, Q1 2008."

during this finished evaluation, Forrester analyst Chip Gliedman evaluated 13 giant and miniature provider desk vendors across 96 standards, with IBM being named a leader for each significant advanced groups and smaller organisations.

The outcomes of the Forrester record replicate the resources and dedication IBM has made to the carrier Desk market. Tivoli's provider Request manager device suite has been better and improved by means of acquired expertise and committed edifice elements, leading to an reply that can meet the varying requirements of both tall and miniature corporations.

"We're extremely cheerful with Tivoli's most recent positioning in Forrester's Wave record on provider Desk administration tools," spoke of Al Zollar, usual supervisor, Tivoli software. "the ease of configuration, lower migrations prices, capacity to upgrade with out impacting investments in personalization, as well because the up to date structure offers this reply suite the inviting capacity to fulfill a wide variety of requirements in line with the challenges their customers face. With the supplies now they possess been capable of add to their edifice and implementations groups, we're assured Tivoli will proceed to exist a leading reply for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of precise provider desk management tools. The contrast concentrated on Product Capabilities, ITSM road Map and Market Traction. The document summarized its assessment of IBM Tivoli's service Request supervisor as "... an extraordinary ITIL-based mostly provider management answer, ... [it] is on its fashion to becoming a formidable competitor at the immoderate conclusion."

The criteria for the provider Desk administration apparatus for colossal or complicated corporations included: capacity to address immense summon quantity; able to mannequin immense and complicated workflows; integration with medium systems and asset administration equipment; in a position to advocate the setting up and assist needs of significant, international enterprises.

IBM Tivoli's reply became referred to in the record as being amongst those that offered "industrial-strength device suites with proven track facts in lots of world businesses of 10,000 plus personnel. replete possess complete suites of tools overlaying a replete sweep of service administration requirements tied to mighty workflow engines and masking properly-tier CMDB architectures."

The criteria for service Desk administration tools for Smaller corporations with less complicated wants had been distinct, however again IBM Tivoli's reply changed into named as a "chief" for this category.

For smaller groups, the carrier desk atmosphere became characterized by means of: lessen platform demands; stronger stress on incident and problem management; lessen necessities for training and expert materials; desk-exact existence cycle capabilities. IBM Tivoli's provider desk tool reply scored within the file's accurate of the pack by means of its "shear breadth of functionality and capabilities."

About IBM

For more counsel on IBM, gratify visit www.ibm.com. more information on IBM's Tivoli can exist create at http://www.tivoli.com.


IBM Maximo service Request | killexams.com real Questions and Pass4sure dumps

IBM Maximo carrier Request (carrier Request) app offers a platform for entering service requests into IBM Maximo Asset management. carrier Request is suitable with IBM Maximo anywhere 7.6.2.x.

users can talk or classification a description of the request, and enter a location and an asset for the request. they could also view the requests that they created that are at present unresolved so that it will supervene up on those requests. Contact your IBM Maximo anyplace administrator earlier than using this utility.




Killexams.com 000-018 Dumps and real Questions

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test denomination : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor denomination : IBM
: 114 real Questions

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Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com real questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to their cloud portal, it also brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would carry out with an ITIL style service catalog and what the future of such product would exist within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some original things already shipped and some in the wing.

In this post, I want to discuss what are workplace services, how they possess evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees need in order to carry out their jobs. They embrace computers, phones, offices, original employee set up, terminations, access to applications and anything else you can imagine.  I possess seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes possess an unusual bent. For example, banks possess different workstations for tellers than admin staff.  Other possess engineering workstations that are  different salespeople. Role definition becomes a pretty principal aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could exist requested, it went in the catalog. Today some customers possess 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There possess been many changes in the stress and priority of service definitions customers prioritized or cared about. The why they decided to disburse a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to purge calls to capitalize desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based toil manager that was better for process management than the the burly client capitalize desks of the time.  ITSM vendors took a long time to recognize the need for self-service because they kept talking to capitalize desk managers rather than the consumer of the service itself. This is a pattern that they are also seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing yardstick processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain vigorous after they left their jobs. This created a potential risk for the company.

So two original uses cases arose: application access and the automated provisioning of identities from their service catalog, and the disburse of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools dote IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not look dote a lot but there were hundreds of apps, very complicated rules on what roles could carry out what. It’s a very complicated problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is also a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did exist pleased cost savings; I remember one case where the legacy tool was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the disburse of a service catalog to carry out Service flat Management.

2007 – 2009 saw three things happen. The noteworthy recession, the birth of cloud computing and the maturation of ITIL change processes. The noteworthy recession changed IT operations in many ways: more wish to disburse SaaS, poignant non-mission faultfinding workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything they can out of their datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must possess requirement.  But also integration with virtualized infrastructures dote Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, sole sign-on, procurement and many other tools became piece of the majority of service catalog projects.

The service catalog was at the focus of a vast web of tools, unifying the user savor that a bunch of processes and tools stitch together.  selfsame pattern exists today with cloud services: lots of infrastructure and software distraught up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The original requirements are to provide complete control of resources in a self-service manner.  Out goes the capitalize desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of replete activities instead of manual activities.  This in a route is a sequelae of the noteworthy Recession: one route to carry out more with less is to provide it via automated self-service.

The outcome of these original requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what they possess been busily doing for replete their customers

  • We added a complete portlet system so now customers can extend the portal with original pages and original portlets. constant to its supple nature, the original Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now piece of the yardstick license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User savor is very principal so they possess some original widgets, called Grid Controls, that enable much more dynamic forms. Whether you need the capacity to on-board a number of original employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We also possess made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps better performance and security which results in a better user experience.
  • New for their workplace portal customers are “Directory tasks” which enable facile manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand original repose based API’s that enforce policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A comic thing about the future is that one can often remark the what, but not the when. So purchase this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The climb of gregarious collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 disburse cases with stress on goverance will beget a comeback. And the disburse cases for outsourcing will also exist apposite in this space. The original wrinkle will exist the stress on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will exist relevant, the very hard disburse cases that underpin Enterprise class applications will exist be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather large number of systems to exist activated in nearby coordination. So just dote in 2001, desktop provisioning was the main service and integration with capitalize desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the climb of the gregarious web and cross-company collaboration will bring in original requirements for defining the control frontier for data.  Wikis, shared space, instant messaging, activity streams are replete very icy original capabilities. But if that’s tracking a potential contract, who should remark the amount of the contract? That will require a service catalog of access management which deals with original ways of communication and collaborating beyond the walls of the enterprise.

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    Technavio Announces Top Six Vendors in the Global Storage Virtualization Market Until 2019 | killexams.com real questions and Pass4sure dumps

    LONDON--(BUSINESS WIRE)--Technavio has announced the top six leading vendors for the global storage virtualization market in their latest research report. This report also lists four other prominent vendors who are expected to contribute to this market’s growth over the forecast period.

    To identify the top vendors, Technavio’s market research analysts possess considered the top contributors to the overall revenue of this market. To device the market size, the report considers the revenue generated from the implementation of storage virtualization appliances and software in Americas, EMEA, and APAC.

    Request sample report: http://bit.ly/21bRWOO

    “In a traditional data focus environment, migrating data from one drive to other involves operational downtime (temporary termination of user access to data). In case of large amounts of data, it can purchase even days to transfer the data to a original drive. Storage virtualization aids in smooth data migration without incurring any downtime. To tap the attractive market, resellers possess started to tender storage virtualization as a service for enterprises procuring original systems. Technavio researchers call this trend to capitalize the market reach over USD 10 billion in revenue by 2019,” said Rakesh Kumar Panda, one of Technavio’s lead analysts for data focus research.

    Six leading vendors in the global storage virtualization market:

    Citrix

    Citrix is a global organization known for virtualization solutions such as its XenApp, XenDesktop, and XenMobile products. Citrix entered the data focus market through the acquisition of XenSource, an enterprise-grade virtual infrastructure solution. In a data focus environment, virtualization of servers that Run traffic applications and associated storage systems that store application data possess gained higher traction over the years.

    In a Citrix XenServer environment, a database is created on top of the physical storage to connect virtual servers to the underlying storage infrastructure. Citrix is constantly innovating to ensure efficient functioning of XenSource open-architecture with the management tools used by data focus operators. Many storage virtualization vendors (such as DataCore) are working with Citrix to enhance the performance of their virtualized storage environments. Through its acquisition of Sanbolic, Citrix entered the software-defined storage space in storage load balancing for optimized delivery of application-specific workloads.

    HP

    HP is a global organization that leads the market for storage infrastructure products and software. The company has collaborated with VMware to develop innovative tier storage and unique storage virtualization technologies that capitalize enterprises optimize their return on investments. Together, HP and VMware provide comprehensive, certified, and proven virtual infrastructure solutions. HP’s solutions reduce costs, enable automation, ease data migration, simplify management, better application performance, and capitalize achieve operational equipoise in a data focus environment. HP storage virtualization solutions at the array, network, and file systems levels aid in dynamic data movement. VMware Storage vMotion works with HP storage virtualization solutions to ride virtual machine disks across heterogeneous disk arrays and enables maintenance of storage infrastructure with no downtime.

    Some storage virtualization solutions offered by the company embrace HP StorageWorks SVSP, which offers cost-effective storage virtualization solution for better storage management, increased utilization, and mobility of virtual environments; and HP StorageWorks with built-in virtualization that improves storage utilization and lowers cost of ownership. The company also offers SDS through its HP StoreOnce and HP StoreVirtual VSAs.

    IBM

    It is a global IT infrastructure vendor offering storage virtualization solutions for companies of replete sizes. IBM offers the SAN Volume Controller with built-in IBM Spectrum Virtualize software to better the flexibility of storage infrastructure and data economics. The product has a sole point of control to deliver lofty availability and storage resource utilization. Some of its benefits embrace centralized management, uninterrupted data migration, instant recovery from disk backups, storage capacity that is up to five times higher, and interoperability. IBM also offers scalable virtualized, flash-optimized storage systems to consolidate workloads for ease of management into sole systems to achieve improved performance, and lofty availability through reduced costs.

    IBM offers Tivoli Storage Manager, a storage management software for virtual storage environments to protect VMware and Hyper-V storage virtual machines. The product provides snapshots of virtual machines, simplifies virtual machine backups, and enables VMware vCloud Director. The company has also integrated SDS with its products.

    Microsoft

    Microsoft implements storage virtualization through Windows Server 2012 R2 (Hyper-V). Virtualization is enabled through the file and storage services in the Windows Server product. It also supports creation of storage tiers and automates the writing of frequently read storage blocks on solid-state storage devices. This product has a Storage QoS (quality of service) feature to forestall inappropriate disburse of I/O capabilities. Its other features embrace offloaded data transfer, ReFS (resilient file system), Live Storage Migration, Hyper-V Replica, Hyper-V Recovery Manager, and storage spaces thin provisioning and trim.

    Oracle

    Oracle, which is known for its database management systems, is also involved in the design and manufacture of infrastructure hardware and software for data focus environments. The company offers a VM platform that enables sharing of storage repositories between server pools, where the storage is mapped to virtual machines through the user interface. The company also offers Oracle VM Storage Connect for simplified management of virtual environments. Oracle provides an abstraction layer through which the administration can easily execute resource provisioning in an efficient manner. The Oracle VM Storage Connect plug-in exists in Oracle VM Server closer to the actual storage. There are two types of Oracle VM Storage Connect plug-ins: file systems and storage arrays.

    VMware

    This leading global virtualization-based organization offers VMware vSphere, Virtual SAN, and vCenter Site Recovery Manager for data focus storage environments. vSphere storage virtualization combines the features of vSphere with API abstraction layer for physical storage assets to exist addressed, managed, and optimized in a virtualization deployment. VMware storage virtualization technology offers benefits such as improved resource utilization, increased application uptime, and leveraging existing storage infrastructure. vSphere VMFS (Virtual Machine File System) provides access to shared virtual machine storage for multiple vSphere servers concurrently. It also groups storage based on user-defined policies; performs storage migrations, eliminating I/O bottlenecks and frees up storage capacity; and increases virtual storage utilization through dynamic allocation and provisioning of physical storage capacity.

    VMware also offers VMware Virtual SAN, which is a hypervisor-converged storage for vSphere virtual infrastructure with benefits such as lower cost of ownership and higher scalability and performance, along with vCenter Site Recovery Manager, which is a calamity recovery solution for virtualized applications.

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    IBM brings XML networking and security into its SOA architecture | killexams.com real questions and Pass4sure dumps

    Seven months after acquiring DataPower Technologies Inc., IBM today has released its first iteration of the SOA/XML hardware appliance line, focusing on identity and security management.

    The original brand will exist known as WebSphere DataPower SOA Appliances.

    "The IBM logo is on the front, so these are full-on IBM products," said Eugene Kuznetsov, DataPower founder and former chief technology officer, who is now director of product management for the IBM SOA Appliances.

    While the WebSphere denomination has been added, he said customers and others close with the DataPower appliances will recognize the products.

    "There's silent the three main products," Kuznetsov said, "the XML accelerator, the XML security gateway and the integration appliance."

    The three possess been re-christened the WebSphere DataPower XML Accelerator XA35, WebSphere DataPower XML Security Gateway XS40 and WebSphere DataPower Integration Appliance XI50.

    Kuznetsov said that in the past six months since the acquisition, he has worked with the IBM hardware and technology teams as well as the IBM Tivoli Software group to enhance the three appliances. Some of that toil has been as straightforward as adding dual power supplies and swappable fans to meet tall Blue's standards for hardware reliability.

    The toil with IBM's Tivoli management line, which had interoperability with the original DataPower products, is aimed at the larger strategy of providing security and management for SOA implementations.

    "Identity management and security management are a key piece of the overall SOA security architecture that IBM sees out there," Kuznetsov explained. "That's where integration with Tivoli Access Manager is being enhanced further to carry out authentication and authorization of Web services requests."

    DataPower's original integration with Tivoli Federated Identity Manager, which supports WS-Trust and SAML, has been enhanced since the products came into the IBM fold, he said.

    "We remark this as a key piece of the SOA architecture," he said. "You need to exist able to identify and authenticate who is making the request and then possess a centralized route of managing the authorization."

    The WebSphere version of the DataPower products also integrate with Tivoli's original IT CAM for SOA product, which Kuzentsov said provides Web services management and service-level management and monitoring for the hardware appliances.

    Jason Bloomberg, senior analyst with ZapThink LLC., said the integration between Tivoli and the DataPower products may not exist totally seamless.

    "IBM is adage that the XS40 Security Gateway can exist integrated with Tivoli, but they're not adage that it integrates with Tivoli out of the box," the analyst cautioned. "I'm confident it requires some integration effort. But that being said, the DataPower boxes possess long supported common management standards, so that integration shouldn't exist very difficult."

    While the DataPower products are coming under the WebSphere umbrella and integrating with Tivoli, Kuzentsov sought to assure once and future customers that interoperability with IBM competitors will continue.

    "One of the things that I've been very pleased about personally, coming in from a neutral startup environment and coming into IBM, there's a noteworthy deal of friendly sense and maturity at IBM about supporting their customers," he said. "We understand that customers possess a heterogeneous environment. When it comes to SOA one of the primary traffic drivers for it is reuse, which means that whatever components they've got in the infrastructure today from any [IBM] competitors, they hope IBM solutions to integrate with them seamlessly. We're going to continue to carry out that."

    As for where the DataPower appliances fortunate into the larger picture of SOA, Kuzentsov acknowledged that hardware accelerators are not the first thing that comes up when the architectural model is being discussed but he sees that changing. Noting that IBM would not possess bought his company if it didn't mediate it could sell the products, he said customers are genesis to request where appliances fortunate into SOA and now its up to him to capitalize educate them to their value.

    "I mediate it's fairly facile for people to understand how acceleration can capitalize SOA performance," he said. "Everybody grabs onto that and says that's what appliances are friendly for, we'll offload XML processing. But that's just an enabling technology. Once you can carry out it quickly, once you can carry out it at wire-speed, what are the other inviting things you can do? Simplification is where the traffic value is."

    Kuzentsov said much of the complexity of managing SOA can exist handled by the basic black box solution the WebSphere DataPower products offer.

    "If you scrutinize at providing security capability, you possess to carry out XML threat protection against replete kinds of Internet attacks -- schema validation, WSDL validation, content based routing, certificate management, WS-Trust, WS-Security, access control, fine grain authorization," he said, noting this is piece of what the boxes can provide.

    ZapThink's Bloomberg, who is not a fan of defining SOA in terms of software, let solitary hardware products, silent said the IBM DataPower combination does possess a plot in the architecture, especially where security is concerned.

    "As for what the appliances can add to an SOA implementation," Bloomberg said, "the core of any SOA implementation are the services that abstract underlying data and application functionality. For those services to exist loosely coupled, it's principal for them to exist fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes tender both security and performance benefits that can capitalize services meet these SLAs."



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