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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test designation : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor designation : IBM
: 114 actual Questions

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IBM IBM Tivoli Service Request

IBM diagnosed as "a pacesetter" in provider Desk administration tools via unbiased analysis solid | killexams.com actual Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli carrier Request manager referred to as a pacesetter for both gigantic advanced businesses and Smaller corporations

ARMONK, substantial apple--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) nowadays announced that its Tivoli service Request manager has been named as a pacesetter in Forrester's March 2008 report entitled "The Forrester Wave™: service Desk administration equipment, Q1 2008."

in this comprehensive assessment, Forrester analyst Chip Gliedman evaluated 13 great and minuscule carrier desk vendors throughout 96 criteria, with IBM being named a pacesetter for both massive complicated groups and smaller companies.

The outcomes of the Forrester report reflect the elements and commitment IBM has made to the carrier Desk market. Tivoli's carrier Request manager appliance suite has been enhanced and improved by means of bought technology and committed construction components, resulting in an respond that can meet the various necessities of each substantial and minuscule organizations.

"We're extraordinarily pleased with Tivoli's most fresh positioning in Forrester's Wave document on provider Desk administration tools," stated Al Zollar, regularly occurring supervisor, Tivoli software. "the convenience of configuration, dwindle migrations costs, capacity to upgrade without impacting investments in personalization, as neatly because the concomitant structure gives this solution suite the involving potential to answer a great altenative of necessities based on the challenges their customers face. With the substances now they maintain been capable of add to their building and implementations groups, they are assured Tivoli will continue to subsist a leading solution for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of properly carrier desk administration tools. The contrast concentrated on Product Capabilities, ITSM highway Map and Market Traction. The record summarized its evaluation of IBM Tivoli's provider Request supervisor as "... an dazzling ITIL-based mostly service management solution, ... [it] is on its approach to fitting a bold competitor on the lofty conclusion."

The criteria for the service Desk administration rig for substantial or advanced groups protected: skill to deal with substantial call quantity; able to mannequin massive and intricate workflows; integration with measure programs and asset administration tools; capable of assist the installation and aid needs of giant, international organisations.

IBM Tivoli's respond was cited within the document as being among those that provided "industrial-electricity device suites with confirmed music information in many world companies of 10,000 plus employees. any maintain complete suites of tools masking a full scope of provider management requirements tied to effectual workflow engines and overlaying properly-tier CMDB architectures."

The criteria for service Desk management rig for Smaller businesses with much less complicated needs had been distinct, but once more IBM Tivoli's respond turned into named as a "chief" for this class.

For smaller groups, the provider desk atmosphere become characterised by means of: lessen platform demands; more advantageous accent on incident and vicissitude management; lower necessities for practicing and knowledgeable resources; desk-correct existence cycle capabilities. IBM Tivoli's carrier desk device solution scored within the report's suitable of the pack by route of its "shear breadth of performance and capabilities."

About IBM

For greater information on IBM, delight search recommendation from www.ibm.com. more information on IBM's Tivoli will too subsist institute at http://www.tivoli.com.


RadiantOne Federated identity and listing provider Featured at IBM feel | killexams.com actual Questions and Pass4sure dumps

No outcome discovered, are trying current keyword!Radiant proper judgment’s pioneering RadiantOne virtualization platform seamlessly integrates identities from throughout the IBM stack to modernize and prolong IBM security access supervisor (ISAM) and IBM Tivoli Direc...

IBM Maximo service Request | killexams.com actual Questions and Pass4sure dumps

IBM Maximo service Request (provider Request) app provides a platform for entering service requests into IBM Maximo Asset administration. carrier Request is compatible with IBM Maximo anyplace 7.6.2.x.

users can talk or classification a description of the request, and enter a station and an asset for the request. they could too view the requests that they created which are at the second unresolved in order to ensue up on these requests. Contact your IBM Maximo any station administrator earlier than using this utility.


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IBM Tivoli Service Request Manager V7.1 Implementation

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Trianz Achieves Highest IBM Accreditation for Tivoli Deployments | killexams.com actual questions and Pass4sure dumps

Silicon Valley, CA (PRWEB) August 17, 2011

Global Consulting and Turnkey Execution Services solid Trianz has won the AAA accreditation for its capabilities on IBM’s Tivoli platform in North America. This is the highest even of accreditation awarded by IBM and certifies Trianz as an IBM trade confederate with the highest technical standards and certifications for delivering Tivoli solutions.

Tivoli solutions are Integrated Service Management Software-based solutions from IBM. The AAA accreditation recognizes that Trianz has abysmal and hands-on relish in the design, installation, configuration, and integration of intricate trade solutions associated with Tivoli. Trianz has achieved the AAA accreditation for two Tivoli solution areas: Tivoli Application Dependency Discovery Manager (TADDM) and Tivoli Provisioning Manager (TPM). Trianz’s AAA accreditation for TPM is the first to subsist awarded by IBM anywhere in the world.

Trianz has too been a pioneer IBM trade confederate in the Asia-Pacific region, being the first to subsist awarded IBM Tivoli AA Deployment Accreditation even for Tivoli Service Request Manager (TSRM), Tivoli Asset Management for IT (TAMIT), Tivoli Change and Configuration Management Database (TCCMD) and Tivoli Application Dependency Discovery Manager (TADDM) in 2010.

KC Sreeram, VP, ITSM, views this accreditation as an endorsement of Trianz’s leadership position in the ITSM market. “The IT services management locality has been one of their core strengths, and they maintain consistently demonstrated leadership in this market both strategically and technically. This recognition is a substantial motivator and they will continue to focus on this key area. The Tivoli platform offers a much vehicle for their solutions portfolio and helps generate significant efficiency and time-to-market odds for their clients. ”

Sridhar Srinivasan, VP IT Services at Trianz, said, “We offer solutions which outcome trade outcomes and Tivoli offered a much break to enrich this niche. It translated to significant efficiency and time to market odds to their clients. Being acknowledged as ‘first AAA partner’ is definitely a matter of pride for us.”

Vivek Sambasivam, Director, ITSM added “An IBM confederate for nearly a decade, Trianz has developed competencies and solutions on IBM Infrastructure Portfolio which include Tivoli Application Dependency discover Manager, Tivoli Change and Configuration Management Database, Tivoli trade Service Manager, Tivoli Asset Management for IT, Tivoli Service Request Manager and Tivoli Provisioning Manager with a focus on enhancing the visibility, control and automation of IT.”

About TrianzTrianz is a dynamic, growth-oriented solid that leverages its Management Consulting, IT, and BPO Services to provide turnkey execution services to its clients across Insurance, Retail, Banking, High-Tech, Manufacturing and Life Sciences industries. With offices in Silicon Valley, Washington DC Metro, Tokyo, Bangalore, Chennai, Hyderabad and UAE, Trianz serves a wide scope of clients from Fortune 1000 to emerging companies. In the Service Management space, Trianz partners with its clients by offering transformation services for an organization’s existing business, IT processes, procedures and infrastructure by providing trusted counsel and implementation services.

Contact:Prashant Bhavaraju1-703-793-0101reach(at)trianz(dot)com

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Read the full sage at http://www.prweb.com/releases/Trianz/Tivoli/prweb8715514.htm


Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com actual questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to their cloud portal, it too brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would accomplish with an ITIL style service catalog and what the future of such product would subsist within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some current things already shipped and some in the wing.

In this post, I want to discuss what are workplace services, how they maintain evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees requisite in order to accomplish their jobs. They include computers, phones, offices, current employee set up, terminations, access to applications and anything else you can imagine.  I maintain seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes maintain an unusual bent. For example, banks maintain different workstations for tellers than admin staff.  Other maintain engineering workstations that are  different salespeople. Role definition becomes a pretty considerable aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could subsist requested, it went in the catalog. Today some customers maintain 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There maintain been many changes in the accent and priority of service definitions customers prioritized or cared about. The why they decided to utilize a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to eliminate calls to attend desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based toil manager that was better for process management than the the stout client attend desks of the time.  ITSM vendors took a long time to recognize the requisite for self-service because they kept talking to attend desk managers rather than the consumer of the service itself. This is a pattern that they are too seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing measure processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain lively after they left their jobs. This created a potential risk for the company.

So two current uses cases arose: application access and the automated provisioning of identities from their service catalog, and the utilize of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools dote IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not look dote a lot but there were hundreds of apps, very complicated rules on what roles could accomplish what. It’s a very intricate problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is too a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did subsist pleased cost savings; I remember one case where the legacy appliance was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the utilize of a service catalog to accomplish Service even Management.

2007 – 2009 saw three things happen. The much recession, the birth of cloud computing and the maturation of ITIL change processes. The much recession changed IT operations in many ways: more covet to utilize SaaS, poignant non-mission captious workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything they can out of their datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must maintain requirement.  But too integration with virtualized infrastructures dote Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, separate sign-on, procurement and many other tools became portion of the majority of service catalog projects.

The service catalog was at the hub of a vast web of tools, unifying the user relish that a bunch of processes and tools stitch together.  very pattern exists today with cloud services: lots of infrastructure and software absent-minded up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The current requirements are to provide complete control of resources in a self-service manner.  Out goes the attend desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of any activities instead of manual activities.  This in a route is a sequelae of the much Recession: one route to accomplish more with less is to provide it via automated self-service.

The outcome of these current requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what they maintain been busily doing for any their customers

  • We added a complete portlet system so now customers can extend the portal with current pages and current portlets. lawful to its elastic nature, the current Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now portion of the measure license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User relish is very considerable so they maintain some current widgets, called Grid Controls, that enable much more dynamic forms. Whether you requisite the skill to on-board a number of current employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We too maintain made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps improve performance and security which results in a better user experience.
  • New for their workplace portal customers are “Directory tasks” which enable light manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand current comfort based API’s that enforce policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A amusing thing about the future is that one can often descry the what, but not the when. So select this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The ascend of companionable collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 utilize cases with accent on goverance will compose a comeback. And the utilize cases for outsourcing will too subsist pertinent in this space. The current wrinkle will subsist the accent on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will subsist relevant, the very difficult utilize cases that underpin Enterprise class applications will subsist be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather great number of systems to subsist activated in immediate coordination. So just dote in 2001, desktop provisioning was the main service and integration with attend desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the ascend of the companionable web and cross-company collaboration will bring in current requirements for defining the control circumscribe for data.  Wikis, shared space, instant messaging, activity streams are any very glacial current capabilities. But if that’s tracking a potential contract, who should descry the amount of the contract? That will require a service catalog of access management which deals with current ways of communication and collaborating beyond the walls of the enterprise.

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    IBM rechristens DataPower SOA appliances | killexams.com actual questions and Pass4sure dumps

    Seven months after acquiring DataPower Technologies Inc., IBM today has released its first iteration of the SOA/XML hardware appliance line, focusing on identity and security management.

    The current brand will subsist known as WebSphere DataPower SOA Appliances.

    "The IBM logo is on the front, so these are full-on IBM products," said Eugene Kuznetsov, DataPower founder and former chief technology officer, who is now director of product management for the IBM SOA Appliances.

    While the WebSphere designation has been added, he said customers and others close with the DataPower appliances will recognize the products.

    "There's noiseless the three main products," Kuznetsov said, "the XML accelerator, the XML security gateway and the integration appliance."

    The three maintain been re-christened the WebSphere DataPower XML Accelerator XA35, WebSphere DataPower XML Security Gateway XS40 and WebSphere DataPower Integration Appliance XI50.

    Kuznetsov said that in the past six months since the acquisition, he has worked with the IBM hardware and technology teams as well as the IBM Tivoli Software group to enhance the three appliances. Some of that toil has been as straightforward as adding dual power supplies and swappable fans to meet substantial Blue's standards for hardware reliability.

    The toil with IBM's Tivoli management line, which had interoperability with the original DataPower products, is aimed at the larger strategy of providing security and management for SOA implementations.

    "Identity management and security management are a key portion of the overall SOA security architecture that IBM sees out there," Kuznetsov explained. "That's where integration with Tivoli Access Manager is being enhanced further to accomplish authentication and authorization of Web services requests."

    DataPower's original integration with Tivoli Federated Identity Manager, which supports WS-Trust and SAML, has been enhanced since the products came into the IBM fold, he said.

    "We descry this as a key portion of the SOA architecture," he said. "You requisite to subsist able to identify and authenticate who is making the request and then maintain a centralized route of managing the authorization."

    The WebSphere version of the DataPower products too integrate with Tivoli's current IT CAM for SOA product, which Kuzentsov said provides Web services management and service-level management and monitoring for the hardware appliances.

    Jason Bloomberg, senior analyst with ZapThink LLC., said the integration between Tivoli and the DataPower products may not subsist totally seamless.

    "IBM is saw that the XS40 Security Gateway can subsist integrated with Tivoli, but they're not saw that it integrates with Tivoli out of the box," the analyst cautioned. "I'm positive it requires some integration effort. But that being said, the DataPower boxes maintain long supported common management standards, so that integration shouldn't subsist very difficult."

    While the DataPower products are coming under the WebSphere umbrella and integrating with Tivoli, Kuzentsov sought to assure once and future customers that interoperability with IBM competitors will continue.

    "One of the things that I've been very pleased about personally, coming in from a neutral startup environment and coming into IBM, there's a much deal of proper sense and maturity at IBM about supporting their customers," he said. "We understand that customers maintain a heterogeneous environment. When it comes to SOA one of the primary trade drivers for it is reuse, which means that whatever components they've got in the infrastructure today from any [IBM] competitors, they anticipate IBM solutions to integrate with them seamlessly. We're going to continue to accomplish that."

    As for where the DataPower appliances fitting into the larger picture of SOA, Kuzentsov acknowledged that hardware accelerators are not the first thing that comes up when the architectural model is being discussed but he sees that changing. Noting that IBM would not maintain bought his company if it didn't mediate it could sell the products, he said customers are beginning to quiz where appliances fitting into SOA and now its up to him to attend educate them to their value.

    "I mediate it's fairly light for people to understand how acceleration can attend SOA performance," he said. "Everybody grabs onto that and says that's what appliances are proper for, we'll offload XML processing. But that's just an enabling technology. Once you can accomplish it quickly, once you can accomplish it at wire-speed, what are the other involving things you can do? Simplification is where the trade value is."

    Kuzentsov said much of the complexity of managing SOA can subsist handled by the basic black box solution the WebSphere DataPower products offer.

    "If you eye at providing security capability, you maintain to accomplish XML threat protection against any kinds of Internet attacks -- schema validation, WSDL validation, content based routing, certificate management, WS-Trust, WS-Security, access control, fine grain authorization," he said, noting this is portion of what the boxes can provide.

    ZapThink's Bloomberg, who is not a fan of defining SOA in terms of software, let lonesome hardware products, noiseless said the IBM DataPower combination does maintain a station in the architecture, especially where security is concerned.

    "As for what the appliances can add to an SOA implementation," Bloomberg said, "the core of any SOA implementation are the services that abstract underlying data and application functionality. For those services to subsist loosely coupled, it's considerable for them to subsist fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes offer both security and performance benefits that can attend services meet these SLAs."

    This article originally appeared on SearchWebServices.com



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