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Test Number : ServiceNow-CSA
Test Name : ServiceNow Certified System Administrator
Vendor Name : ServiceNow
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ServiceNow-CSA test Format | ServiceNow-CSA Course Contents | ServiceNow-CSA Course Outline | ServiceNow-CSA test Syllabus | ServiceNow-CSA test Objectives


Objectives
During this 3 day interactive training course you will perform system administration functions in your own instance; a safe sandbox. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals. You will move on to configure Alerts and Notifications, view Upgrade History and Status, control System Access and Data Security, and create Baseline Performance Metrics. Finally, you will run Reports, configure SLAs, perform Instance Branding and Customization. Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.

Module 1 Core Configuration
Objectives:
Configure Navigation, Search and UI options, manage Lists, Forms and Filters, Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Use the Mobile Platform and activate Plugins
1. Configuration Essentials Lab: Enable new UI then create Bookmarks; personalize Lists and Forms (with Challenge Component); Create and apply Filters
2. Core Configuration Lab: Create and modify UI Policies, UI Policy Actions, Data Policies and UI Actions; Create a Business Rule; Create a Client Script
3. Mobile Lab: get IOS Simulator (Mac) or Android Simulator (Windows) then create a new Lost Prototype Incident
4. Plugins Lab: Activate the Syntax Editor Plugin, Personalize the System Plugins List View to display the "Has Demo Data" column and the LiveFeed Document Plugin

Module 2 User Administration
Objectives:
Configure User Accounts, Groups, and Roles
1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule

Module 3 Manage Data with Tables and the CMDB
Objectives:
Add new Tables, Applications and Modules and add Configuration Items (Cis) to the CMDB
1. Tables Lab: Create and Extend Tables, Add Dictionary Override
2. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

Module 4 Manage Data with Import Sets and Update Sets
Objectives:
Create Import Sets and Transform Maps, and create and apply Update Sets
1. Import Sets Lab: Work with Import Sets and Transform Maps
2. Update Sets Lab: Create then Retrieve an Update Set

Module 5 Process Applications
Objectives:
Work with two key ServiceNow Process Applications, Knowledge Base and Service Catalog
1. Knowledge Base Lab: Create and Attach Knowledge Base Articles, View and Edit Knowledge Navigation Add-ons
2. Service Catalog Lab: Create Service Catalog Items, Add Variables to Catalog Items, Add a Variable Set to a Catalog Item, Create a Service Catalog Order Guide

Module 6 Workflows
Objectives:
Workflow Activities, Approvals and Administration
1. Workflows Lab: Create New Workflow and Approvals for an iPhone 4S

Module 7 Core Application Administration
Objectives:
Configure Alerts and Notifications, View Upgrade History and Status, Control System Access and Data Security, and create Baseline Performance Metrics
1. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS a notification
2. Upgrades Lab: Confirm Release and Upgrade Status, Edit New Build Notifications
3. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access
4. Performance Baselines Lab: Establish Baseline Statistics

Module 8 Service Administration
Objectives:
Run Reports, Configure SLAs, Perform Instance Branding and Customization, and Work with Social IT
1. Reports Lab: Run Reports and work with Gauges and Homepages
2. SLAs Lab: Define an SLA for iPhone 4S Catalog Requests
3. Customization Lab: Customize Your Instance: Change banner color, Modify instance name, Add a branding logo
4. Social IT Lab: Chat with a partner; one taking ITIL role, the other taking the System Administrator role, Configure Live Feed to Automatically Post High Priority Incidents

Module 9 Case Study
The Case Study has been divided into 8 task categories to guide to your deployment:

Task 1 : Adding Users, Groups and Roles
Task 2 : Customizing Your Instance
Task 3 : Importing Users
Task 4 : Scheduling Reports
Task 5 : Adding Knowledge Base Articles
Task 6 : Personalizing Homepages
Task 7 : Configuring Security
Task 8 : Displaying External Webpages

Industry experience with database concepts and system management.
System administrator role and/or access to ServiceNow administrative applications and modules.
Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.
Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance.
General familiarity with industry terminology, acronyms, and initialisms

User Interface & Navigation (20%)
- ServiceNow Overview
- Lists and Filters
- Forms and Templates
- Branding

Collaboration (20%)
- User Administration
- Task Management
- Notifications
- Reporting

Database Administration (30%)
- Data Schema
- CMDB
- Application/Access Control
- Import Sets

< Self-Service & Process Automation (20%)
- Knowledge Management
- Service Catalog



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ServiceNow ServiceNow Latest Topics

Q1 2021 EPS Estimates for ServiceNow, Inc. decreased via Analyst (NYSE:NOW) | ServiceNow-CSA braindumps and Test Prep

ServiceNow, Inc. (NYSE:NOW) – funding analysts at Oppenheimer diminished their Q1 2021 EPS estimates for ServiceNow in a analysis notice issued to investors on Thursday, January 14th. Oppenheimer analyst B. Schwartz now forecasts that the information know-how capabilities issuer will earn $0.14 per share for the quarter, down from their prior estimate of $0.25. Oppenheimer has a “Outperform” rating and a $600.00 cost goal on the inventory. Oppenheimer additionally issued estimates for ServiceNow’s Q2 2021 profits at $0.15 EPS, Q3 2021 salary at $0.39 EPS, this autumn 2021 income at $0.fifty three EPS and FY2021 profits at $1.12 EPS.

ServiceNow (NYSE:NOW) last introduced its quarterly revenue data on Wednesday, October 28th. The guidance technology capabilities issuer reported $1.21 EPS for the quarter, topping the Zacks’ consensus estimate of $1.03 through $0.18. The company had income of $1.15 billion all the way through the quarter, in comparison to analyst estimates of $1.eleven billion. ServiceNow had a return on equity of 9.seventy nine% and a internet margin of 16.60%.

several different equities analysts have also issued reports on the enterprise. Canaccord Genuity boosted their target rate on ServiceNow from $475.00 to $550.00 and gave the stock a “buy” rating in a analysis file on Thursday, October 29th. BMO Capital Markets boosted their goal expense on ServiceNow from $562.00 to $575.00 and gave the stock an “outperform” score in a analysis record on Thursday, October twenty ninth. Edward Jones assumed insurance on ServiceNow in a analysis report on Wednesday, October twenty first. They set a “buy” score for the company. Pritchard Capital boosted their target rate on ServiceNow from $518.00 to $589.00 and gave the stock a “purchase” score in a analysis document on Thursday, October twenty ninth. finally, Needham & enterprise LLC boosted their target rate on ServiceNow from $490.00 to $538.00 and gave the inventory a “buy” score in a analysis document on Thursday, October twenty ninth. 4 funding analysts have rated the stock with a grasp ranking, twenty-4 have assigned a buy ranking and one has given a robust buy ranking to the stock. ServiceNow right now has a normal score of “purchase” and a standard rate goal of $541.fifty seven.

ServiceNow stock opened at $513.seventy six on Monday. The firm has a market capitalization of $a hundred.23 billion, a P/E ratio of 145.54, a PEG ratio of 12.70 and a beta of 1.14. ServiceNow has a 1 12 months low of $238.93 and a 1 yr excessive of $566.seventy four. The business has a 50-day moving ordinary of $536.76 and a 200-day relocating ordinary of $485.45. The business has a latest ratio of 1.forty, a brief ratio of 1.forty and a debt-to-fairness ratio of 0.sixty four.

Institutional traders and hedge funds have lately made adjustments to their positions within the business. Jacobi Capital administration LLC grew its position in shares of ServiceNow with the aid of 1,225.0% in the third quarter. Jacobi Capital management LLC now owns fifty three shares of the assistance expertise capabilities issuer’s stock valued at $26,000 after buying an extra forty nine shares all through the duration. top Capital funding Advisors LLC purchased a new stake in shares of ServiceNow all over the 3rd quarter worth about $31,000. Arlington companions LLC bought a new stake in shares of ServiceNow during the 4th quarter worth about $forty two,000. Newfound research LLC bought a new stake in shares of ServiceNow right through the 3rd quarter worth about $38,000. ultimately, hall Laurie J Trustee bought a brand new stake in shares of ServiceNow all through the 3rd quarter price about $39,000. 87.20% of the inventory is owned via institutional buyers.

In different news, accepted suggestions Russell S. Elmer bought 1,a hundred and fifty shares of ServiceNow stock in a transaction dated Monday, November 2nd. The shares have been bought at an ordinary cost of $499.21, for a complete cost of $574,091.50. Following the completion of the transaction, the normal information now owns 7,077 shares of the company’s inventory, valued at approximately $3,532,909.17. The sale become disclosed in a legal submitting with the SEC, which is attainable through this hyperlink. additionally, insider Chirantan Jitendra Desai bought 1,562 shares of ServiceNow stock in a transaction dated Thursday, November twelfth. The shares had been bought at a normal fee of $520.forty five, for a total transaction of $812,942.ninety. Following the completion of the transaction, the insider now without delay owns 30,642 shares of the company’s inventory, valued at approximately $15,947,628.ninety. The disclosure for this sale will also be found right here. Insiders sold a complete of 61,175 shares of business stock value $31,883,815 over the remaining quarter. enterprise insiders own 1.00% of the enterprise’s stock.

About ServiceNow

ServiceNow, Inc offers business cloud computing options that defines, constructions, consolidates, manages, and automates features for companies global. The business offers tips expertise (IT) service administration applications; and digital workflow items for customer carrier, human elements, security operations, built-in possibility administration, and different commercial enterprise departments.

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