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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
Identify and validate strategies for setting realistic resolution expectations
Identify and practice ESD precautions
Identify the customer statements that generate a Safety First case
Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
Find and use any Apple products serial number to determine its level of coverage
Describe the importance of accurate troubleshooting to the business and the customer
Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
List the tools and resources that are available to help troubleshoot

Course Outline:
Customer Experience Skills and Managing Customer Expectations
Determining Service Levels
Documenting Customer Interactions
ESD Precautions
Recognizing Safety Issues
Embedded Battery Safety
Basic Troubleshooting



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Apple Service test

dwelling with Apple fitness+: they get sweaty with the brand new fitness carrier | SVC-16A boot camp and Latest Topics

In a global the place many people are now forced to figure out at home, Apple health+ couldn’t have landed at a more robust time.

despite the fact, this move from Apple has been long within the making. just like its Apple song efforts, the company has collated one of the most surest trainers and coaches from internationally, and positioned them into health club studios in the US.

It prices £9.99 monthly or £79.99 a 12 months – which is undercuts most subscriptions. but this is more than just one other workout app for Apple users. The Apple Watch is at its coronary heart, with a focus on tracked exertion, coronary heart price and ring closing that brings fitness+ to the coronary heart of the iOS and watchOS 7 journey.

We’ve been dwelling and sweating with it. right here’s what you deserve to understand:

health+ is beginner friendly

Apple Fitness+ on Apple TV

We’ve used a host of workout apps, and health+ is actually probably the most newbie focussed.

We’re used to difficult workouts and fitness+ definitely maintains things purchasable – and could be a bit too handy for critical HIITers trying to find the next endorphin rush.

We’d in fact say here is a advantage for most individuals. Some rival apps have been so challenging to delivery with, they’ve turn into demotivating. Freeletics hit us with around 80 crunches in their first session, for example.

That noted, with so many filters and choices, we’d want to see graded workout routines land in the future, or a method of assisting clients discover a stage just outdoor of the consolation zone.

It’s more than just HIIT

when it comes to the health disciplines, Apple fitness+ impressed us with the option on offer. You get:

  • electricity
  • HIIT
  • Yoga
  • Core
  • Treadmill
  • biking
  • Rowing
  • Dance
  • conscious cooldown
  • The app is geared to those that hit the gymnasium (or have extensive domestic machine), as well as those looking to get slot in the front room.

    although, there’s no longer tons there for individuals that run or cycle outdoors. we'd have liked to see outside running make up a part of the health+ adventure, and it’s actually some thing that could be added sooner or later.

    Apple tv presents the premier journey

    Apple Fitness+ mid workout

    that you would be able to discover the fitness+ app on iPhone, iPad and Apple television – but it surely’s the latter that offers the premiere event.

    to claim the workout routines are professionally shot is an understatement, however they will also be a little tough to follow on the small reveal (this goes for any app-primarily based workout).

    There are three trainers on screen, and in case you’re doing one of the most diversifications (for a more durable or simpler exercise) the approach you’re copying will also be one of the vital coaches at the again.

    Apple television just presents the best journey, while iPad and iPhone is there in the event you’re on the stream.

    we adore the Burn Bar

    The Burn Bar is one in all their usual materials of the Apple fitness+ event, as it brings the biometrics of the Apple Watch and applies them to your exercising.

    during points of the exercise, fitness+ will show you the way difficult you’re working compared to the leisure of the group that completed the identical session. here is designed to be a boost if you find yourself lagging – and because it’s in response to relative effort, it shouldn’t push you past your capabilities.

    if you don’t like the Burn Bar it can also be became off, and Apple will regularly immediate you in case you nevertheless need it on.

    The Apple Watch acts as a controller

    Apple Fitness+ on iPad and apple watch

    You want an Apple Watch to make use of Apple fitness+ (that you can opt skip on iPad and iPhone – now not Apple tv) – and that potential it’s core to the entire experience.

    coronary heart rate is proven on display at all times, as are these all-usual pastime rings. which you could watch them filling up as you determine. When the trainers desire you to work harder, the coronary heart expense metric should be displayed more prominently, as will the Burn Bar.

    that you can additionally pause and resume from the Apple Watch as smartly.

    As Apple Watch users, it’s top notch that the total carrier is constructed around the device. Closing the rings offers purpose to workout routines, and helps fitness+ develop into a addiction.

    The simplest downside is that there’s a price to entry for getting on board with health+. You want an Apple Watch sequence three or later, iPhone or iPad, and we’d recommend an Apple tv.

    Chaining collectively workout routines

    We’ve lived with a number of fitness apps, but we’ve by no means felt the need to chain workout routines collectively like we've with health+.

    thanks to the filters, we’d commonly do a quick 10 minute core exercising, followed through a 20 minute HIIT and finish with a 5 minute mindfulness cooldown. basically, doubling up on sessions grew to be a addiction – and this is a fave a part of the adventure.

    There are a couple of factors at play right here. First is that health+ is attainable and a little less complicated than other services, so that you think that you would be able to go and do something else after.

    but here's right down to the astounding filters and the breadth of workouts on offer. There are more shorter HIIT exercises on health+ than we’ve viewed on rival structures. not all the periods are 45 mins or an hour – there are loads of 15, 20 and 30 minute workout routines to are attempting. again, here is aimed at greater casual clients.

    large focus on track

    song is a core a part of the health+ experience – however they can see this being a bit divisive.

    palms-down here's the most appropriate track adventure on any workout app. probably the most inventory music from apps like Fiit and Zova are fairly poor, and this just makes fitness+ feel like this type of premium event.

    The playlists are from large identify artists and chosen by means of the trainers to really fit the exercise. The tempo is matched to effort, and despite it now not all the time being music we’d hearken to in their own time, they enjoyed it all through the workout routines.

    What’s more, you can filter workouts with the aid of the song, if you definitely like specific vibes.

    despite the fact, it may surprise some clients which you can’t just choose your personal song.

    power exercises want dumbbells

    Apple Fitness+ equipment

    most of the energy exercises want a group of dumbbells, which does consider a little restrictive. bound, it’s now not probably the most high priced buy, but most rival apps have physique weight electricity sections with no machine required.

    Some opponents also have settings for exercises in confined area, or for those who can’t start around or make too much noise. They consider many would welcome these in the future.

    reduce to the chase: is health+ any first rate?

    fitness+ is a brilliant exercise app for Apple Watch clients – even though it’s a hundred% extra focussed on accessibility and inclusivity than opponents. And the fee looks top notch towards rival apps like Peloton and Fiit as smartly.

    greater advanced HIIT and fitness fans may find the more opponents like Fiit and Freeletics greater up their highway. Others may find the saccharine sweet schtick of the Apple trainers a little too a whole lot.

    but when you’re trying to workout at home and not into beasting yourself so challenging you won’t/can’t go once again – Apple fitness+ could be your health domestic.


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