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HDI QQ0-400 : HDI Qualified Customer Support Specialist Exam

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Test Number : QQ0-400
Test Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Update : Click Here to Check Latest Update
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QQ0-400 test Format | QQ0-400 Course Contents | QQ0-400 Course Outline | QQ0-400 test Syllabus | QQ0-400 test Objectives


This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences=> This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.

- How to assess customer business needs and exceed customer expectations - Critical thinking skills to resolve incidents quickly and consistently - Active listening skills and effective communication strategies - How to identify and defuse challenging customer behavior - An awareness of the core processes and best practices used in service and support
Unit 1: Your Role in Service and Support
The Service & Support Center
The Role of CSR
The Value of a CSR
Understanding the Business
Unit 2: Communication Essentials
Communication Essentials
Active Listening
Voice Components
Effective Word Choices
Written Communication
Effective Cross-Cultural Communication
Unit 3: Troubleshooting & Incident Management
Troubleshooting and Problem-solving
The Incident Management Process
Unit 4: Customer Management Skills
Challenging Customer Behaviors
Emotional Intelligence
Expressing Empathy
Managing Customer Behaviors
Stress Management

The certification test is included with training purchased directly from HDI. The test must be completed within 6 weeks of purchase.The certification test is based on the Certification Standard and is delivered online through the HDI Learning Center.

Each test consists of 30 multiple choice questions and must be completed in 35 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

Our courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the certification standards and provide skills-building opportunities for the attendees

Exam Weighting
The certification test is randomly generated from a pool of pre-authorized test questions. As a result, each certification test is different. The questions have been classified by the categories of the HDI Standard. The certification test is designed to test the candidates knowledge in each category. The number of questions presented from each category is based on the certification weighting. When the time available to study prior to taking a certification test is limited, consider the certification weighting and review the categories with the highest allocations.

The following table represents the weighting for each of the standards categories within the certification exam. This information is provided to help you focus as you prepare for the exam.

Category Weighting %
Leadership 10 %
Policy and Strategy 10 %
People Management 10 %
Resources 10 %
Process and Procedures 55 %
Performance Results 5 %



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HDI guide

Humanitarian catastrophe Institute Joins Healthcare equipped and World have an impact on to Create Free resource for Church Leaders Advocating COVID-19 | QQ0-400 test Cram and Dumps

(Black PR Wire) — As their country faces both a worldwide pandemic and racial unrest, the significance of the Black Church as a catalyst for social change has under no circumstances been superior. a new book from the Humanitarian catastrophe Institute (HDI) at Wheaton college, created in partnership with Healthcare equipped and World impact, offers a practical and Biblical useful resource to help the ministry of Black churches speakme and acting towards racism while also holding health. The sixteen-page book, titled

“The Black Church in motion against Racism and COVID-19: a realistic and Biblical e book to Prophetic Ministry whereas conserving health,” is available to down load free at https://www.reopeningthechurch.com/churchinactionmanualdownload.

(with the aid of Darryl Brooks_Shutterstock)

“faith communities need to reflect the God of justice in this moment of racial unrest via protesting, advocacy, and civic engagement. Their prayer is that this book permits them to interact during this important Gospel work safely,” spoke of Theon Hill, Ph.D., associate professor of communique at Wheaton college and lead creator on the new e book.

To encourage Black church buildings taking motion in opposition t racism, the book presents useful techniques for leaders to respond to systemic vulnerabilities, develop into collective brokers of exchange, advance productive partnerships, and never get weary in neatly-doing while also conserving fitness throughout COVID-19.

The e book changed into born out of a webinar HDI hosted in partnership with the national association of Evangelicals on June 5, 2020 with regards to “Race, Church, and Response in disaster,” featuring Dr. Hill together with book co-authors Nicolette Louissaint, Ph.D., (executive director of Healthcare equipped), Alvin Sanders, Ph.D., (president and CEO of World have an impact on), and Marcus Coleman, M.P.A. (advisory board member for the variety in national protection community and the Institute for variety and Inclusion in Emergency administration and former appearing deputy director of the core for religion & probability Initiatives on the branch of homeland safety) in dialog on the intersections of racism, systemic inequity, COVID-19 and the church. HDI Founder and government Director Jamie Aten, Ph.D., and HDI Director of Humanitarian & disaster leadership Kent Annan, M.Div., joined them in developing this book out of that dialog.

For extra tips or to down load and share the free aid, discuss with www.reopeningthechurch.com.


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