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Microsoft MB6-897 : Microsoft Dynamics 365 for Retail Exam

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Test Number : MB6-897
Test Name : Microsoft Dynamics 365 for Retail
Vendor Name : Microsoft
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MB6-897 exam Format | MB6-897 Course Contents | MB6-897 Course Outline | MB6-897 exam Syllabus | MB6-897 exam Objectives


Set up and configure organizational parameters (20 – 25%)
Model an organization
This objective may include but is not limited to: create models of organizations; create and configure organization hierarchies; create and modify retail operating units
Configure retail parameters
This objective may include but is not limited to: set up a retail store set up info codes and sub codes; assign and translate info codes; configure units of measure and conversion; define retail parameters; set up sales tax and sales tax overrides; describe and configure payment methods; configure payment connectors; set up credit card payment services; configure full-text search, and create number sequences for retail components
Configure workflows
This objective may include but is not limited to: Describe retail workflow features; configure workflow prerequisites; create and configure workflows, activate a workflow; associate workflows with an organization; monitor workflow status
Integrate stores
This objective may include but is not limited to: configure and monitor Commerce Data Exchange services; test and troubleshoot Async client and server connectivity; view retail channel transactions; set up store locator groups
Manage retail channels
This objective may include but is not limited to: build an online store; synchronize online store sales orders; create a call center; create retail stores; extend retail functionality for sales orders; describe cloud point-of-sale (CPOS) and modern retail point-of-sale (MPOS) capabilities

Set up and Configure Point of Sale (10 - 15%)
Perform Point of Sale (POS) set up processes
This objective may include but is not limited to: set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles; configure a receipt format; set up data distribution; document business processes by using Task Recorder
Configure POS terminals
This objective may include but is not limited to: configure POS permission groups; create registers and POS devices; create screen layouts that use button grids and images; manage drawer operations Configure barcodes and labels
This objective may include but is not limited to: create and view barcodes for specific products; print shelf labels; create barcode masks

Set up and Configure Products (15 – 20%)
Configure basic product parameters
This objective may include but is not limited to: create product dimensions and dimension groups; create a product; create and modify product attributes; create product features and assortments; create product relationship types and product relationships; create a product master or variant; create, assemble, disassemble, and sell product kits
Build product category hierarchies
This objective may include but is not limited to: describe hierarchy types; create a category hierarchy; maintain hierarchies; bulk edit a category
Create and manage catalogs
This objective may include but is not limited to: Create a catalog; configure and analyze catalog layout; update, validate, approve and publish catalogs; create source codes
Manage delivery modes
This objective may include but is not limited to: set up delivery modes; add channels to delivery modes; add products to delivery modes
Manage direct delivery
This objective may include but is not limited to: set up direct delivery; configure products and sales orders for direct delivery; confirm direct delivery orders; create pick waves; set up the picking process; create a workbench; generate picking workbench sessions
Manage pricing discounts
This objective may include but is not limited to: create catgory pricing rules; discount products based on catalogs; set up affiliated pricing; adjust prices; create price groups; configure mix and match discounts; create quantity discounts
Connect vendor information to products
This objective may include but is not limited to: create a vendor catalog; set up price margin alerts on a product; define price points for products; add vendor product numbers to a product

Manage Retail Operations (15 – 20%)
Manage workers
This objective may include but is not limited to: create jobs; create positions; set up a worker; create and link address books; implement role-based security; view and manage shifts
Generate retail information reports
This objective may include but is not limited to: identify available reports; identify available workspaces; perform recency, frequency, and monetary (RFM) analysis
Implement customer loyalty schemes and gift cards
This objective may include but is not limited to: describe the loyalty setup process; configure prerequisite components; create a customer loyalty scheme and program; process loyalty transactions; resolve loyalty card number conflicts; add products to loyalty schemes; set up physical and virtual gift cards; add funds to a gift card
Manage journals
This objective may include but is not limited to: describe post statement actions; create and calculate a statement; view posted statements; configure batch processes for statements
Manage inventory replenishment and fulfillment
This objective may include but is not limited to: build replenishment rules; implement cross docking for product distribution; create a buyers push; create a replenishment hierarchy; create service categories; set up distributed order management
Manage a call center
This objective may include but is not limited to: create fraud rules; create a continuity program; create continuity orders; implement credit card and refund workbenches; configure check holds; set up credit limit checking; create rules for up-selling and cross-selling; set up target markets; create and use scripts

Conduct Retail Activities (25 – 30%)
Perform POS operations
This objective may include but is not limited to: conduct a transaction; override a price; identify reason codes and hold codes; hold and recall a transaction; clear a hold
Manage sale orders
This objective may include but is not limited to: view detailed status information for a sales order; identify sales order cancellation constraints; configure price matching; configure prepayment
Manage customers
This objective may include but is not limited to: create a customer; check for duplicate customers; merge and unmerge customer records; create and configure cases; search for a customer
Manage drawer operations and daily operations
This objective may include but is not limited to: perform opening procedures; conduct tender operations; perform overrides; perform closing procedures; open, pause, resume, and close shifts; clock in and out; create sales with cash or credit card payments; void transactions; accept returns
Manage installment billing
This objective may include but is not limited to: set up and configure installment billing; create payment schedules; add installments to a sales order; process installment billing payments
Manage returns and Return Merchandise Authorization (RMA) processing
This objective may include but is not limited to: identify steps in the RMA process; create an RMA; configure process return options; configure payment methods for returns



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Microsoft answers

Why Microsoft got Bethesda (and why Bethesda offered) | MB6-897 Study Guide and PDF Dumps

Let’s answer the huge query first: Why did Microsoft acquire Bethesda and its father or mother company, ZeniMax?

Microsoft sells video game consoles, own computer systems, operating methods, and application subscription capabilities. individuals may be more more likely to acquire these Microsoft items if their favorite video games can best be played on said structures, or if the games are available in every single place but are optimized for Microsoft’s platforms, windows workstation and Xbox.

Bethesda produces one of the most conventional franchises in the history of video video games, together with The Elder Scrolls, Fallout, and Doom. If Microsoft desired to acquire a ton of cherished homes with one purchase, then it found the superb publisher.

It’s definitely that fundamental.

Why did Bethesda promote to Microsoft?

i will’t let you know why Bethesda would promote with any certainty. We’ll need to watch for reporting on the motivations of individual board contributors. i will be able to, youngsters, let you know what’s publicly regular about the state of Bethesda and its parent enterprise, ZeniMax.

In 2020, the ZeniMax board has found itself in an abnormal place. Its members encompass enjoyment lawyer Michael Dominguez, retired baseball superstar Cal Ripken Jr., and film director Jerry Bruckheimer. The board participants are older and have their own investments and organizations outdoor the video online game house, however regardless of video game discussion board hypothesis, neither of those factors register as key motivations to sell — a lot of businesses are run by using older individuals who are not for my part invested in the enterprise’s trade.

right here’s what’s greater regarding: The ZeniMax board also comprises former CBS chairman Les Moonves, who resigned from that position in 2018 following assorted allegations of sexual harassment and abuse. And the late Robert Trump additionally served on the board, except his death in August. (a question i can’t shake: where will Robert Trump’s reduce go? To his heirs? Or, considering the fact that the seat doesn’t seem to have been crammed on account that his dying, will the component be carved up amongst other board individuals? There’s a ebook’s worth of intrigue!)

Pair this turmoil with the efficiency of latest video online game releases.

Bethesda’s marquee video video games have struggled in the again half of this console era, beginning in 2016 with the underperforming Dishonored 2. In 2017, the business shipped the a lot-delayed Prey, together with The Evil inside 2, neither of which discovered massive business success. The online generation of the Fallout series, Fallout 76, debuted in 2018 and is still trying to find its sea legs basically two years into its existence. Video video game publishers keep their earnings numbers quiet barring tremendous success, so it’s challenging to say how well Rage 2, Wolfenstein 2, or Wolfenstein: Youngblood carried out, although the revenue suggestions that made it to the public wasn’t promising, to say the least.

The business has had the occasional success, like this 12 months’s Doom everlasting, however some of Bethesda’s largest releases have been ports and VR adaptations of the now 9-year-historic Skyrim. Its largest upcoming video games — the very-lengthy-in-building Starfield and the feverishly expected new Elder Scrolls game — don’t have unencumber dates, and have been rumored to be years from completion.

Is Microsoft a fine healthy for Bethesda?

I’ll say that it’s a strange fit, going off Microsoft’s most latest acquisitions.

for the reason that 2018, Microsoft has received a number of online game developers become independent from the collection of Bethesda studios. These studios, commonly, have concentrated on projects smaller than the regular AAA unencumber. until nowadays, I’d assumed Microsoft deliberate to create more video games, albeit smaller ones, incentivizing players to keep their Xbox game flow subscription with a legit movement of latest releases.

backyard the acquisitions, even Microsoft’s greatest releases are likely to feel greater calculated and cheaper than their Sony counterparts. examine the latest Gears of struggle titles and Halo countless with tasks just like the last of Us part 2 or 2018’s God of conflict.

I’ve not ever concept of Microsoft as a publisher to spend and lose loads of money on mega-expensive blockbusters. The company has recently offered itself as the functional publisher, without a more suitable illustration than its acquisition of the authentic however not-exceptionally-wonderful-anymore Minecraft.

Bethesda is the opposite brand of video game creator. Bethesda has traditionally made humongous bets on high priced video games, making its money lower back (and more) through selling its most a success games on every platform feasible, then promoting remasters, remakes, and VR spinoffs.

I combat to imagine Microsoft making again the budgets of games like Starfield and the subsequent Elder Scrolls by means of making them Xbox exclusives. That said, Microsoft doesn’t seem interested in Xbox exclusives anyway. just this month, Microsoft launched an extra first-birthday celebration game on the Nintendo swap; it launched Xbox video game move for laptop; and it granted public entry to its video game streaming carrier, xCloud, which permits subscribers to play a bunch of “Xbox” video games on Google’s Android instruments. in the past 12 months, Xbox evolved from a console to a company.

So Microsoft may well be in a higher place to make this acquisition than become immediately obtrusive. It has a broader ability of distribution, which could choose an accelerated scope of its interior initiatives. to place it another means: Smaller and medium-sized studios were most advantageous acquisition ambitions for Microsoft over the last couple of years as it focused on concluding the Xbox One era, but with Microsoft’s contemporary and dramatic growth of storefronts and functions, it may have the equipment to financially help and distribute Bethesda games at its existing scale.

concept art from Deathloop of the character Julianna, a black woman with frizzy hair, firing two submachine guns thought paintings from the upcoming video game Deathloop. picture: Arkane Studios/Bethesda Softworks Will Bethesda video games nevertheless seem on PS5?

As I pointed out, Microsoft will should find a method to justify the humongous budgets of Bethesda’s greatest titles. That may additionally mean that those games seem on the playstation 5. but if Microsoft finds massive success with xCloud and online game circulate on laptop, I wouldn’t hold my breath on PS5 releases being a precedence. (As for Nintendo, let’s wait and see if the business releases a brand new switch powerful enough to run next-gen video games earlier than they even fret about Microsoft greenlighting ports.)

except then, Bethesda nonetheless has timed-exclusivity offers with Sony for the upcoming video games Deathloop and GhostWire: Tokyo. And seem, I’m definitely excited about each of those games, but I don’t suppose Microsoft will care about its personal exclusivity until the online game name begins with “Elder Scrolls” or “Fallout.”

The remaining video game by the Deathloop studio, Arkane, bought 2.5 million copies by 2018. For comparison, The Elder Scrolls 5: Skyrim has bought over 30 million copies.

Are exclusives unhealthy for video games?

I accept as true with the more attainable a game is, the improved. competition breeds creativity. Plus, exclusives feed the already toxic tradition of “console wars.”

in this particular case, I do wonder if Microsoft has supplied Bethesda a lifeline. appear returned on the performance of the writer’s video video game releases during the last five years. believe that it may be years greater before Bethesda releases its subsequent big hit. Then remember we’re in the center of a pandemic, and this can also simply be the starting of the fiscal crisis.

right through instances of world economic trauma, industries consolidate. The video online game enterprise isn’t any distinct from each different industry grappling with this truth.

One ultimate factor: agree with who else could have made this acquisition. Google, Amazon, and Apple are actively angling for more advantageous positions within the games industry. There become one traditional video online game company with enough funds and infrastructure to make this acquisition: Microsoft.


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