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Salesforce FSLCC : Field Service Lightning Cloud Consultant Exam

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Test Number : FSLCC
Test Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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FSLCC test Format | FSLCC Course Contents | FSLCC Course Outline | FSLCC test Syllabus | FSLCC test Objectives


About the Exam
Read on for details about the Salesforce Field Service Lightning Consultant exam.
Content: 60 multiple-choice/multiple-select questions and 5 unscored questions
Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
Passing score: 63%
Delivery options: Proctored test delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.
Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

Successful completion of the Salesforce Certified Field Service Lightning certification test helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community. The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.

The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.

A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

The Salesforce Certified Field Service Lightning Consultant has the following experience:
1-2 years as a business analyst
1+ years in the field services industry
2+ years of services and support experience
The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:
Understand the field service lifecycle
Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)
Build Field Service Lightning solutions that are scalable and maintainable:
Scheduling and optimization
Resource management
Asset management
Inventory management
Work Order and Service Appointments lifecycle management
Contracts, entitlements, and warranties
Mobility (mobile flow use cases)
Service reporting
Maintenance plans
A candidate for this test will likely need assistance with:
Complex schedule/route optimization
Service territories planning and management best practices
A candidate for this test is not expected to know or do the following:
Integration with third-party systems
Custom code such as Apex, Lightning Web Components
Fleet optimization
Mobile deployment (MDM device strategy)
Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:
Consultant
Mobile Solution Designer
System Analyst
Technical Architect
Service Cloud Administrator
Field Service Operations Manager
Service Desk Manager

Exam Outline
The Salesforce Field Service Lightning Consultant test measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%
Compare dynamic versus static crews.
Determine how and when to set up different resource types.
Given a scenario, recommend the appropriate Service Territories and their Members.
Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.
Demonstrate how to use skills, skill levels, and time-based skills.
Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
Distinguish between FSL license types and when to deploy them.

Managing Work Orders: 23%
Configure Work Order processes, parameters, and Work Types.
Given a scenario, choose the appropriate Resource Preferences.
Apply Products Required to a Work Order.
Analyze how and when to use Work Order Line Items.
Illustrate how to configure Work Order Milestones.
Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28% Understand different field service settings for FSL Administrator.
Given a scenario, choose the appropriate action to manage a Service Appointment.
Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
Decide on the appropriate Schedule Policy to achieve the business requirements.
Given a scenario, determine the appropriate option to execute Complex Work in FSL.
Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
Outline the differences between aerial versus street-level routing.
Given a scenario, determine the appropriate dispatch strategy for an organization.
Compare different filtering options for the Dispatcher Console.
Explain how to set up optimization.
Given a scenario, decide the appropriate type of scheduling service to use.
Given a scenario, decide the appropriate type of optimization service to use.
Understand the usage of Field Service Lightning for DateTime tracking fields.

Configuring Mobility: 10%
Assess the requirements and tools needed to execute a customer sign-off process.
Given a scenario, configure the Field Service app to support key business processes.
Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
Understand the available FSL Mobile settings.

Managing Inventory: 8%
Given business requirements, distinguish the appropriate price book model for products consumed.
Given business requirements, justify which define the applicable inventory model.
Explain the Return Order object model and process.

Managing Assets: 5%
Apply procedural concepts to maintain and update assets and asset relationships.

Configuring Maintenance Plans: 5%
Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5% Understand use cases for different types of FSL permission sets.
Explain how scheduled Service Appointments are shared with service resources.
Understand the differences between user territories and service territories.



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Salesforce Real test Questions

Salesforce creates for-profit platform to help governments distribute COVID vaccine when it’s competent | FSLCC PDF get and test Cram

For greater than 20 years, Salesforce has been promoting cloud business software, but it surely has also used the same platform to build easy methods to song different features besides sales, advertising and repair information, together with Work.com, the platform it created earlier this year to assist groups strengthen and organize a safe way to start returning to work all through the pandemic.

nowadays, the company introduced it turned into placing that equal platform to work to support distribute and music a vaccine whenever it becomes obtainable, along with connected materials like syringes that will be essential to administer it. The plan is to make use of Salesforce tools to resolve logistical problems around distributing the vaccine, in addition to facts to take into account where it can be essential most and the efficacy of the drug, in response to bill Patterson, EVP and established manager for CRM purposes at Salesforce.

“The next wave of the virus phasing, if you will, should be [when] a vaccine is on the horizon, and they begin planning the logistics. can they plan the orchestration? can they measure the inventory? will they music the consequences of the vaccine once it reaches the public’s hands,” Patterson requested.

Salesforce has put collectively a brand new product known as Work.com for Vaccines to position its platform to work to aid answer these questions, which Patterson says ultimately involves logistics and facts, two areas which are strengths for Salesforce.

The platform comprises the core Work.com command center together with extra add-ons for inventory administration, appointment management, clinical administration, outcome monitoring and public outreach.

while this all sounds decent, what Salesforce lacks of course is capabilities in drug distribution or public fitness administration, however the enterprise believes that with the aid of developing a flexible platform with open information, govt entities can share that information with other utility products backyard of the Salesforce family.

“That’s why it’s critical to use an open information platform that allows for for mixture facts to be without delay summarized and abstracted for public use,” he noted. He facets to the indisputable fact that some states are the use of Tableau, the enterprise that Salesforce bought final 12 months for a tidy $15.7 billion, to tune other types of COVID records.

“Many states today are running all their COVID trying out and high-quality case reporting during the Tableau platform. They need to do the identical sort of change of facts with issues like stock administration [for a vaccine],” he pointed out.

whereas this seems like a public service type of undertaking, Salesforce intends to promote this product to governments to control vaccines. Patterson says that to run a device like this at what they envision can be enormous scale, it may be a provider that governments should pay for to access.

This isn’t the primary time that Salesforce has created a product that falls a little backyard of the commonplace form of business realm, but which takes knowledge of the Salesforce platform. last 12 months it developed a device to support corporations measure how sustainable they're being. whereas the conclusion aim is high-quality, just like Work.com for Vaccines and the broader Work.com platform, it is a device that they charge for to support agencies put into effect and measure these types of initiatives.

The tool set is obtainable starting today. Pricing will vary reckoning on the requirements and accessories of each executive entity.

The real query here is, may still this sort of distribution platform be created by a non-public company like Salesforce for earnings, or most likely would it's more advantageous ideal to an open-supply undertaking, the place a community of developers may create the application and distribute it for gratis.


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