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IBM C9560-656 : IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam

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Test Number : C9560-656
Test Name : IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Vendor Name : IBM
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Exam Title : IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 Service Request Management
Exam ID : C9560-656
Exam Duration : 90 mins
Questions in exam : 61
Passing Score : 41 / 61
Official Training : IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals
Exam Center : Pearson VUE
Real Questions : IBM SmartCloud Control Desk Service Request Management Implementation Real Questions
VCE practice test : IBM C9560-656 Certification VCE Practice Test

System Setup and Configuration
- Given IBM SmartCloud Control Desk (SCCD) has been installed and you have administrator rights, configure security groups so that users can have access to express or advanced Service Requests and Incidents views.
- Given SCCD has been installed, describe the available workflow options included in service catalog so that service request approval and fulfillment process for a service request can be automated using workflows provided with the product.
- Given that SCCD has been installed, customer should know about the available optional contents so that these can be used to assist the client to have their environment operational in a shorter period of time.
- Given that SCCD is installed, understand how to use Automation Scripts application so that common tasks can be done without deploying Java files or restarting the server.

Work with Operational Data
- Given a user has been authorization to access and use the self service center, explain the various parts and functionality of the self service center so that the user understands how the Self Service Center can be used to create/view many common requests/tasks.
- Given administrator privileges for the Self Service Center, configure the Self Service Center so that the Self Service Center is configured and can be used by end users to create/view common requests/tasks.
- Given full access to the Response Plan application and that job plan, actions, communication templates and ticket templates have been created, use the Response Plans application to complete the response plan details and select the proper Response Plan criteria so that the response plan is successfully created and can be applied to records of the related object.
- Given full access to the Job Plans application, use the Job Plans application to create a new job plan by completing the required details and creating the necessary tasks so that a job plan has been created defining a set of activities that is required to be executed in order to fulfill a particular request or work item.
- Given full access to the Service Groups application, use the Service Groups application to create a Service Group by completing the Service Group details and specifying the services for the group so that a service group is successfully created and can be applied to service requests, incidents, and problems.
- Given full access to the SLAs application and actions and communication templates are created, use the SLAs application to create the SLA and to complete the SLA details and select the proper SLA criteria so that the SLA is successfully created and can be applied to records of the related object.
- Given SCCD administrator privileges and access to the Survey Management application, use the Survey Management application to create and manage survey questions so that survey questions are created and can be used in a survey.
- Given the survey questions and answer sets have been created, create a survey so that the survey is ready to be used by the ticket, Incident and Problem application allowing the customer to rate the quality of services that has been provided.
- Given SCCD has been installed, understand the use of communication templates in Service Desk applications so that frequently used email communications in SCCD can be standardized.

Configure Service Desk
- Given the customers need to understand the ticket types available in IBM Smart Cloud Control Desk (SCCD), explain the service request ticket type so that the customer understands when it is used and who can create the Service Request ticket type.
- Given the need to understand the ticket types available in SCCD, explain the Incident ticket type so that the customer understands when it is used and who can create the Incident ticket type.
- Given the customers need to understand the ticket types available in SCCD, explain the Problem ticket type so that the customer understands when it is used and who can create the Problem ticket type.
- Given the customers need to understand solutions in SCCD, explain solution records and the Solution application so that the customer understands when it is used.
- Given that the SCCD has been installed and the system has been set up, create a new Service request so that a user request or issue can be recorded, managed and tracked.
- Given that the SCCD has been installed and the user has the appropriate privileges, create a new Incident so that an incident is recorded to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.
- Given that the SCCD V7.5 has been installed and the system has been set up, create a problem so that it can be managed and tracked.
- Given that the SCCD V7.5 has been installed and the system has been set up, user is given the read and write access to Solution application, create solutions and assign an owner or owner group to a solution so that a solution can be associated with a service request, incident, or problem ticket.
- Given that the SCCD V7.5 has been installed and the system has been set up, create a ticket template as per customer's requirements so that a ticket template has been created and can be applied to service requests, incidents, and problems.
- Given that the SCCD V7.5 has been installed and the system has been set up, modify the priority matrix per customer's requirements so that the priority matrix values have been updated and is ready to be used in service requests, incidents ,and problems.
- Given that the SCCD has been installed and the system has been set up, configure the system properties and PmObjSearchCron cron task as per customer's requirements so that Global Search has been enabled and users can search across service desk applications.

Configure Service Catalog
- Given a customers need to understand the service catalog, describe the applications available in IBM SmartCloud Control Desk (SCCD) for service catalog and their capabilities so that an individual understands how the service catalog applications can be used.
- Given the need to setup the service catalog, outline the prerequisite steps so that once they are completed offerings and catalogs can be created.
- Given an understanding of the Offerings application, describe the options to consider when creating offerings so that offerings can be configured to meet specific business requirements.
- Given a customer's need to understand catalogs, describe the options to consider when creating catalogs using the Catalogs application so that they understand how they can be configured to meet specific business requirements.
- Given that SCCD has been installed and the system setup, create a Cart Template so that the cart can be saved and reused for future requests.

Integration
- Given an understanding of integration options for service request management, describe them and their key capabilities.
- Given the need to take control of remote workstations or servers in order to analyze and solve problems, explain, install and configure Tivoli Remote Diagnostics functionality so that service desk analysts can use Tivoli Remote Diagnostics to take control of remote workstations or servers.



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IBM Control test

4 motives eBusiness Suite may still be on OCI and the way to get there | C9560-656 PDF get and boot camp

this is the third article in a collection created to aid you take advantage of your Oracle enterprise purposes with the assist of IBM and Oracle Cloud Infrastructure (OCI). find a way to mix company and technology skills to create new opportunities and modernize your mission crucial functions from the internal out. The six articles highlight why migrating your on-premise Oracle applications to the cloud is a superb business approach in the existing context and how IBM can help you accelerate your transition while keeping expenses low. 

this article weighs up the considerations of accelerating your existing Oracle eBusiness Suite investment with Oracle Cloud Infrastructure and lays out recommendations for the event to cloud. 

The catalyst of transformation 

The health disaster that’s at the moment shaking the planet propelled agencies all over in the middle of a pressured digital revolution. groups operating core functions on premises are beginning to admire the protection, flexibility and potential for innovation of cloud computing and are considering solutions to raise their current Oracle investments with a stream to cloud. 

Oracle Cloud Infrastructure supports the migration of on-premises deployments with minimal re-architecture, re-integration and company method adjustments. The ensuing answer is professional and elastic, offering performance at reduce costs than deployments working with other cloud providers. IBM services for Oracle can assist corporations who run purposes on premises to put into effect linked solutions in the Oracle cloud, paving a way to a way forward for working with groundbreaking applied sciences.

Why Oracle eBusiness Suite should be on OCI

groups use on-premises deployments of eBusiness Suite for a big range of functionalities, including order administration, procurement, manufacturing, logistics or financials. These implementations are sometimes customized to seamlessly integrate with other purposes and meet enterprise wants, so it’s counterproductive to re-architect application from scratch.

OCI, as an infrastructure-as-a-provider providing, has the flexibility to help every thing groups are at present doing with eBusiness Suite. additionally, Oracle postulates that the estimated total charge of ownership of this solution can be 38% below on-premises and 44% more cost-effective than working on another cloud.

eBusiness Suite operating on OCI can address true construction wants reminiscent of security, network configuration, excessive availability and disaster restoration, identity integration and price management.

community and connectivity

running eBusiness Suite on OCI can permit groups throughout industries to cease caring about downtime or the pace at which records is obtainable. moreover, it will probably permit entry to eBusiness Suite from anywhere the usage of private community hyperlinks, encrypted hyperlinks over public internet or public endpoints.

Resiliency and availability

relocating eBusiness Suite and its backend datasets on OCI can boost the supply of the application, in spite of the fact that an example goes down. The solution ensures system resiliency and allows server redundancy thanks to every utility tier having numerous active-energetic nodes. 

security and identification

IBM has safety woven into its very core. through leveraging the advanced safety aspects of OCI, IBM can support groups stay in control over what’s running within the cloud and isolate compute and network materials to evade any threat to effective eBusiness Suite statistics.

can charge administration and governance

OCI can help agencies transition from capital charges comparable to hardware investments to a pay-what-you-use mannequin that enables predictable discounts. in accordance with Oracle, running eBS on OCI incurs 38% lessen total can charge of ownership than on-premises deployments and forty four% less than one other cloud company.

"running E-business on OCI enormously improves operational efficiency with full-stack E-business automation, boosts E-business performance (2-10x), and safety protection a long way past on-premises and different clouds. Oracle grants validated, tested, and confirmed E-business on OCI solution blueprints, enabling you to circulation your E-company to OCI in weeks with reduced company and technical chance."

John Andrew, Director, Oracle eBusiness Suite to Cloud Engineering Oracle

The IBM method to more suitable managed services

IBM is committed to developing world-category options for groups planning to flow their eBusiness Suite application to Oracle Cloud Infrastructure. The strategic enterprise relationships with Oracle enhance that commitment to provide constructive global provider, assist, and product integration: 

-       Operational excellence to help organisations accelerate and automate initiatives and cut back downtime 

-       built-in security to allow companies in the reduction of risks and mitigate cyberthreats from both inside and outdoors their networks

-       tailored carrier event through the IBM Unified client Portal, which unlocks powerful analytics and makes it possible for the monitoring and managing of multi cloud workloads.

A ‚Äúelevate and shift‚ÄĚ approach to migration

a number one hospitality and enjoyment business with varied traces of company seeks IBM for support with upgrading their core Oracle eBusiness Suite system to a more moderen edition in Oracle Cloud Infrastructure. 

The new version would handle present complexities and flexibility challenges while enabling the company to without delay improvement from aspects like IFRS16. The Boost is challenging since the operating ambiance is so complicated: The business has multiple lines of company that deserve to be addressed and the exchange impacts operations across finance, manufacturing, supply chain and planning, in addition to a couple of new and on-going projects. 

The mission comprises a ‚Äúraise and shift‚ÄĚ strategy to migrating Oracle EBS on OCI. With this type of method, IBM labored with Oracle naked steel (EE severe performance) to cut back the time crucial for migration and improve. To correctly put into effect the project, IBM proposed a Hybrid Agile methodology and using an RPT device to look at various efficiency metrics.¬†

The solutions for the client included: 

-       function Platform Migration from AIX to Linux

-       upgrade Database to 12.1.0.2 in OCI (Linux)

-       upgrade utility to 12.2.7 in OCI

moving to the cloud is a crucial resolution which needs a well thought out company case. IBM can help you outline a street map and help you at every step of your transition. which you could study this flyer for a deep 5 into the scope and receivables of an evaluation: Cloud have an effect on assessment for Oracle IaaS & PaaS.

the way to raise eBusiness Suite performance in the cloud

explore greater ways to optimize Oracle eBusiness Suite with next generation Oracle Cloud Infrastructure (OCI), implemented and managed through IBM functions, by means of joining the webinar on Thursday, January 14, 2021, beginning eleven:00 AM ET. find flexible innovations to movement to cloud and discover the long-time period advantages of running EBS on OCI. Paul Cyphers (IBM Go to advertising manager, IBM features for Oracle Managed capabilities), Lauren Baker (Oracle advertising & Comms, IBM global enterprise functions) and John Andrew (Director, Oracle eBusiness suit to Cloud Engineering, Oracle) are going to be a part of me in discussing what’s possible and the way to get there. you could be a part of the webinar here.

The event is one in a series of six debating why OCI is the optimal choice for relocating Oracle apps and workloads and the way IBM can implement and manage every aspect of your migration to Oracle cloud. that you may register for the sequence right here. 

comment below and let me understand what your biggest eBusiness Suite challenges are and the way you are tackling them. 

live neatly.


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