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Exam Title : Oracle RightNow Cloud Service 2016 Implementation Essentials
Exam ID : 1Z0-325
Exam Duration : 150 minutes
Questions in test : 80
Passing Score : 60%
Format : Multiple Choice Questions
Exam Center : Pearson VUE
Real Questions : Oracle RightNow Cloud Service 2016 Certified Implementation Specialist (OCS)
Recommended Practice : 1Z0-325 Online VCE Practice Test

Application Appearance - Create and implement Workspaces
- Create and implement Navigation Sets
- Create Customizable Menus
- Create Agent Workflows
- Create Agent scripts within the Scripts Explorer Answer Management - Describe typical answer management components and usage
- Manage Search Priority Words
- Create and manage Word List Files and the Dictionary
- Create and manage Access Levels RightNow Analytics - Create and configure Custom Reports
- Create and manage Scheduled Reports Chat & Co-Browse - Create and manage Chat configurations and rules
- Create and manage Co-Browse configurations Staff Management - Create Profiles
- Create Staff Accounts
- Describe Password configurations and their functions Site Configuration Admin - Describe Custom Fields and their usage
- Create Business Rules
- Explain Standard Text and its application
- Explain Service Variables and their application
- Create and manage Service Level Agreements
- Configure Cloud Monitor
- Configure Custom Objects
- Describe incident management
- Manage Message Bases
- Manage the System Configuration settings
- Explain Mailboxes and their usage
- Configure Message Templates and System Interface configurations
- Explain Product, Category, and Disposition usage
- Create and manage Guided Assistance and its application
- Explain the File Menu and CX options features and their usage Feedback/Surveys - Create and manage Surveys and Mailings Customer Portal - Customize and manage Templates, Pages, and Themes
- Describe Customer Portal deployment protocols
- Customize and manage Tags, Widgets, and Assets