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Quality Management for Organizational Excellence: Introduction to Total Quality

Quality Management for Organizational Excellence: Introduction to Total Quality
Format : Softcover
ISBN : 0135019672
ISBN13 : 9780135019672
Our ISBN : 0138003548
Our ISBN13 : 9780138003548
Publisher(s) : Prentice Hall
Pub. Date : Feb 2009
Edition : 6th
Author(s) : David L. Goetsch, Stanley Davis
Subject : Business & Economics / Accounting & Finance
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

This is an International Edition. This book is brand new and in English. The cover may look different but the book content is 100% the same, page by page and word for word. Printed in original color on high quality paper. Identical to US Edition.

Price : $68.00

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